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NatWest: Fixed rate mortgage reviews

Name: Fixed rate mortgage
Rating: 4.62 (207 reviews)

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4.62

Based on 207 reviews, last reviewed 20th Aug 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

13%

Latest highest rating:

5

Good all rounder Good value products with easy to access and understandable information. Website and app both have a good layout to help find what you need. Reviewed on: 20th August 2026

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

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About this product

NatWest offer fixed rate mortgages.

NatWest mortgages are suitable for first time buyers, home movers, holiday home and buy to let purchases. You can get a personalised, initial indication of how much you could borrow which won’t impact your credit score.

NatWest fixed rate mortgage reviews help you find out what it’s like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Fixed rate mortgage reviews (207)

Great Fixed Rate

Got a great fixed rate mortgage 5 months before it was due for renewal last year, saving me £100s as the rates kept going up but the mortgage was guaranteed till renewal. All renewed online, did not have to do any work! Reviewed on: 8th July 2023

No support whatsoever for vulnerable customers

When you get a cancer diagnosis and you have to stop working, you really aren't prepared for the financial difficulties you have you deal with. NatWest mortgage 'support' has made life more difficult and frustrating than I could ever have imagined possible. I have literally had to fight them at every turn just to make the payments. I haven't defaulted. I haven't gone into arrears. I just needed to change the way I paid. Six months, and five formal complaints later I've had to refer the whole nightmare to the FO. They have sucked the very life out of me. But I'm too ill to work, so I can't take my custom elsewhere. I'm chained to this purgatory, probably for the rest of my life. Reviewed on: 11th June 2023

Simple process

We’ve banked with NatWest for 15+ years and have now remortgaged with them. Simple process and a decent fixed rate/term considering the current financial uncertainty. Reviewed on: 1st June 2023

Best fixed rate mortgage

Nat West has always offered me the best fixed-rate mortgage rates. Their customer service is efficient and customer-focused and based in the UK with representatives that speak good English, not foreign-based where you can't understand what they say. Reviewed on: 31st May 2023

Excellant service

Excellent service! Staff always helpful and friendly Reviewed on: 11th April 2023

A reasonable bank

I would use NatWest again. After being denied a mortgage by Nationwide twice NatWest have been more reasonable as they take my self employed income. Thank you very much Reviewed on: 10th April 2023

Amazing service

Helpful and knowledgeable, very good service. Reviewed on: 9th April 2023

Fair mortgage

NatWest have been great in providing us with a fair mortgage when it was tough for us to apply with our affordability, they were quick to respond and we felt well supported. Reviewed on: 4th April 2023

New Mortgage

This year I had a new mortgage - and my first ever mortgage! The process was quite daunting but natwest and my financial advisor made the process really easy. The interest rates were high due to the economic climate, but I still think my borrower amount was a good value. I’ve had a good experience when also phoning up when speaking to advisors and everyone I have spoken to have been very helpful and genuine which is invaluable. Reviewed on: 4th April 2023

Easy and efficient

We had a great experience with Natwest securing our mortgage and the rate was extremely competitive. They are also easy to get in touch with when we have had questions. Reviewed on: 4th April 2023

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