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NatWest: Fixed Rate Mortgage reviews

4.60
Based on 204 reviews, last reviewed 7th Jun 2026
150% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
73%
See only 4 star reviews
13%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
13%

Latest highest rating:

5

Thankful Such an easy to use app to track mortgage payments, have spoken on the phone and been connected to an agent so quickly to have all my queries answered... Read more Reviewed on: 7th June 2026
aisha aj's avatar
aisha aj

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024
CMBS's avatar
CMBS

About this product

NatWest is a financial services provider offering a range of products and services. Its fixed rate mortgage will offer a set interest rate over a specific amount of time, usually between two to five years, but sometimes ten. It’s important to be confident that you understand the terms, conditions and interest rates of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

If a fixed rate mortgage seems right for your circumstances, find out how satisfied homeowners are with NatWest’s product. Our NatWest fixed rate mortgage reviews are written by genuine borrowers with real experience of the lender and product. Gain valuable insight to make an informed decision when taking out your mortgage.

Learn why customers chose the fixed rate mortgage and how satisfied they’ve been throughout the term. Read about the application process and how supportive NatWest was throughout. Find out more about NatWest’s customer service and how well the provider solves its borrowers’ issues. All of this and more can be found in our NatWest fixed rate mortgage reviews.

If you’ve ever taken out a NatWest fixed rate mortgage, write a review on Smart Money People today. Why did you choose the lender and product and are you happy you did? What are the main pros and cons you’ve experienced with the fixed rate mortgage? Don’t forget to include whether you would recommend the lender and product to your family and friends. Share any experience you have with the customer service team. Whether good or bad, write a NatWest fixed rate mortgage review today. Together, we can help people like you make better financial decisions.

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NatWest Fixed Rate Mortgage reviews (204)

Great functional app

5
The Natwest app enables me to manage my mortgage with out having to visit a branch or call customer service. I can check the balance, make overpayments, and even renew my deal. Reviewed on: 22nd March 2023

Lost my information, charged me wrongly, gave false information

1
Lost my information, sent confidential information to someone else for 2 years, lied about it, refused to provide call records, lied to them ombudsmans, destroyed records, charged me without notice, charged me on charges, lied to credit rating agency on charges (to cover previous lies) the list goes on and on. Can i rate them -10? Reviewed on: 21st March 2023

Best service friendly efficient service

5
Highly recommended superb service Reviewed on: 17th March 2023

Excellent customer service

5
The NatWest telephone enquiry handling service is excellent. Reviewed on: 16th March 2023

Easy to manage Mortgage

5
~Very easy to use via the app, easy to contact and fast response time too. Reviewed on: 11th March 2023

Great deal

5
Process of the mortgage was easy at affordable payments Reviewed on: 11th March 2023

handy

5
one app including mortgage account amazing Reviewed on: 10th March 2023

Answer

5
Answer any of my questions and making sure I understand the product that I am apply for Reviewed on: 9th March 2023

Superior Banking experience

5
Easy to set up mortgage great communication throughout Reviewed on: 8th March 2023

Mortgage

5
My first home was mortgaged with Halifax and my current home is mortgaged with NatWest. I never had a bad word to say about Halifax but I would say that NatWest have been more incontact. The app is really quite good as I can see exactly where my mortgage stands and I can access this at anytime, their call centre staff seem knowledgeable and the waiting time hasn't been too long when I've needed to phone. The only thing I would say is that some of their processes are a bit in the stone age... Like having to send a written letter in to update your contact details? There's no real reason why the call centre staff should be prevented from updating your details over the phone but I suppose it did make me find out where my local postbox is! Reviewed on: 5th March 2023

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