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NatWest: Fixed rate mortgage reviews

Name: Fixed rate mortgage
Rating: 4.62 (207 reviews)

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4.62

Based on 207 reviews, last reviewed 20th Aug 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

13%

Latest highest rating:

5

Good all rounder Good value products with easy to access and understandable information. Website and app both have a good layout to help find what you need. Reviewed on: 20th August 2026

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

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About this product

NatWest offer fixed rate mortgages.

NatWest mortgages are suitable for first time buyers, home movers, holiday home and buy to let purchases. You can get a personalised, initial indication of how much you could borrow which won’t impact your credit score.

NatWest fixed rate mortgage reviews help you find out what it’s like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Fixed rate mortgage reviews (207)

Answer

Answer any of my questions and making sure I understand the product that I am apply for Reviewed on: 9th March 2023

Superior Banking experience

Easy to set up mortgage great communication throughout Reviewed on: 8th March 2023

Mortgage

My first home was mortgaged with Halifax and my current home is mortgaged with NatWest. I never had a bad word to say about Halifax but I would say that NatWest have been more incontact. The app is really quite good as I can see exactly where my mortgage stands and I can access this at anytime, their call centre staff seem knowledgeable and the waiting time hasn't been too long when I've needed to phone. The only thing I would say is that some of their processes are a bit in the stone age... Like having to send a written letter in to update your contact details? There's no real reason why the call centre staff should be prevented from updating your details over the phone but I suppose it did make me find out where my local postbox is! Reviewed on: 5th March 2023

Mortgage done no problems

Everything explained simply so you understand and all queries answered. Reviewed on: 4th March 2023

Effiecient and easy

Run an efficient service, staff are helpful, prompt, and polite on the rare occasion you need them. Coupled with competitive rates. Reviewed on: 1st March 2023

Simple competitive mortgage

Great fixed rate, easy communication, and access via my banking app makes it a great mortgage to have Reviewed on: 28th February 2023

Brilliant service at all times

Friendly staff always available great products offered very helpful Reviewed on: 27th February 2023

Easy to Manage

Not the cheapest but made the process of remortgaging to a new competitive rate seamless Reviewed on: 26th February 2023

No hassle low rate and cashback

I got a great rate and decent amount of cashback. No problems at all. Reviewed on: 26th February 2023

Great experience

The whole mortgage process was easy to navigate. We had great customer service experience Reviewed on: 25th February 2023

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