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Rachel Fay

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All reviews (6)

Review of the InvestEngine, Investment Platform:

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Love this platform.

Love this platform. No fees, intuitive app, and brilliant customer service. Reviewed on: 13th January 2025

Review of the Chase Bank, Current Account:

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Love the cashback

I absolutely love my Chase account which I use for all my spending because of the great cashback feature. I have other accounts which offer monthly cashback incentives with selected providers, but that means having to scroll through the deals every month to see if there's anywhere I'm likely to be spending. My Chase account has simple, ongoing, 1% cashback on just about everything, so long as I meet the pay-in minimum. No fuss, no messing about, just reliable cashback on pretty much everything I need to spend on, so it's the only card in my Apple wallet. I also really like the app, which is obviously designed around the user (unlike some of the legacy bank apps, which are designed to replicate what they've been doing for fifty years). What's not to love? Reviewed on: 12th April 2024

Review of the InvestEngine, Investment Platform:

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Incredibly easy to set up my stocks and shares ISA.

Incredibly easy to set up my stocks and shares ISA. Both the website and the app are user friendly, and it was just a few clicks to set up a monthly direct debit. The auto-invest feature is brilliant for those of us who just want to set and forget, without getting bogged down. Reviewed on: 11th April 2024

Review of the NatWest, Fixed Rate Mortgage:

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Zero rating

It's validating to be able to leave NatWest a review score of zero. I'm tied in to their mortgage with no real prospect of escaping, and they are quite literally ruining my life with their constant errors - wrong amount taken on direct debit, no direct debit taken at all, requiring me to make manual payments when they mess up the direct debit, failing to apply the payments to my account, then hounding me for payment of the amounts that I've already paid. They actually reported one of these monthly debacles to credit reference agencies as a missed payment! In 2023 they did this for six consecutive months, so I ended up taking them to the Financial Ombudsman, who ordered them to pay me a load of compensation. But this year, they've started all over again. I've spent more than ten hours on the phone to them so far in 2024, and the customer service is worse than ever. One member of staff actually blamed me for the error! They'd overcharged me, emptying my bank account and putting me into unauthorised overdraft with my bank, told me reverse the direct debit and make a manual payment for the correct amount instead, sent me an email receipt for payment, didn't apply the payment to my account, then sent me arrears letters telling me I hadn't paid. I literally had a receipt, but they argued that because I hadn't made the payment "correctly" then it was actually a late payment! It's exhausting. Reviewed on: 7th April 2024

Review of the TSB, Classic Account:

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Best customer service

I use a few different bank accounts for different reasons. TSB is a basic account with no frills, but their customer service has been absolutely first rate. Reviewed on: 7th April 2024

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