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Rachel Fay

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Review of the NatWest, Fixed Rate Mortgage:

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No support whatsoever for vulnerable customers

When you get a cancer diagnosis and you have to stop working, you really aren't prepared for the financial difficulties you have you deal with. NatWest mortgage 'support' has made life more difficult and frustrating than I could ever have imagined possible. I have literally had to fight them at every turn just to make the payments. I haven't defaulted. I haven't gone into arrears. I just needed to change the way I paid. Six months, and five formal complaints later I've had to refer the whole nightmare to the FO. They have sucked the very life out of me. But I'm too ill to work, so I can't take my custom elsewhere. I'm chained to this purgatory, probably for the rest of my life. Reviewed on: 11th June 2023

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