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Virgin Money: Mortgages reviews

3.23
Based on 91 reviews, last reviewed 10th Jun 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
48%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
3%
See only 1 star reviews
34%

Latest highest rating:

5

We have a flexible repay mortgage interest only - so... We have a flexible repay mortgage interest only - so helpful when you are self employed Reviewed on: 26th February 2025
Helen H's avatar
Helen H

Latest lowest rating:

1

Awful awful customer service A mortgage is a mortgage. This review is about how impossible it is to get through to someone when remortgaging. Their website is a joke. Their live c... Read more Reviewed on: 10th June 2025
Rob C's avatar
Rob C

About this product

Virgin Money provides a range of financial services, including mortgages. It’s important to understand the Ts and Cs and interest rate of a mortgage. Remember to consult the lender or an independent advisor if you have any questions or need help understanding your options.

Your home is likely the largest financial purchase you’ll make in your lifetime. Therefore, it’s important that you find the right mortgage lender and product. We collect Virgin Money mortgage reviews to help you make an informed decision when taking out your mortgage.

If you’re considering Virgin Money as your new mortgage provider, learn more on the Smart Money People site. Find out why homeowners chose Virgin Money and which mortgage they have. Learn about the application process and whether it ran smoothly or perhaps took longer than anticipated. Read about any challenges they may have experienced throughout their time with the provider. All of this and more can be found in our Virgin Money mortgage reviews.

Did Virgin Money help you purchase your home? Share your honest experience with others by writing a review. Tell us what mortgage you took out and why you chose Virgin Money. Share your experience with the application process - was the lender supportive throughout? Has the lender kept you well informed of any important mortgage news or changes? Would you recommend Virgin Money mortgages to your family and friends? Whether good or bad, write a Virgin Money mortgage review today. Together, we can help people like you make better financial decisions.

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Virgin Money Mortgages reviews (91)

I was very pleasantly surprised

5
Having dealt with a number of different mortgage companies over the years, I was very pleased with the speed and efficiency, and quality of the paperwork. Everything was what I expected. Excellent admin. Reviewed on: 1st September 2016

Great service and support

5
Can't fault them. Delivered quickly and positively. Reviewed on: 1st September 2016

Quality products you can trust

4
I have savings and a mortgage with Virgin and have found the quality of the product to be very good along with great customer service Reviewed on: 1st September 2016

Good but needs an app

4
Have no problems, however you are a bit behind the times in that you have no app for my virgin money credit card and also it would be nice to be able to see somewhere my remaining mortgage balance in possibly an app also or even online Reviewed on: 1st September 2016

Great company

5
1st time buyer and i got a mortgage with a great rate, great customer service too Reviewed on: 31st August 2016

Slow process to set-up, OK since going live

3
Virgin asked too many spurious questions and poorly interpreted the info we provided which delayed the process unnecessarily. Once up and running the process has been smooth enough. The test will come when we apply for another mortgage with them - o see if they have learned or have streamlined their process for an existing customer Reviewed on: 31st August 2016

Transfer

5
I needed to do a balance transfer from a previous credit card Reviewed on: 30th August 2016

Great price & service

5
I have my mortgage and my travel insurance with Virgin and have been very happy with the service and the pricing. Reviewed on: 30th August 2016

Effective online bank.

4
Flexible online access. Very pleased. Reviewed on: 30th August 2016

They are very good at lending money.

5
They are very long in processing documents but in the it is worth it. Reviewed on: 25th August 2016

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