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Virgin Money: Mortgages reviews

3.23
Based on 91 reviews, last reviewed 10th Jun 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
48%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
3%
See only 1 star reviews
34%

Latest highest rating:

5

We have a flexible repay mortgage interest only - so... We have a flexible repay mortgage interest only - so helpful when you are self employed Reviewed on: 26th February 2025
Helen H's avatar
Helen H

Latest lowest rating:

1

Awful awful customer service A mortgage is a mortgage. This review is about how impossible it is to get through to someone when remortgaging. Their website is a joke. Their live c... Read more Reviewed on: 10th June 2025
Rob C's avatar
Rob C

About this product

Virgin Money provides a range of financial services, including mortgages. It’s important to understand the Ts and Cs and interest rate of a mortgage. Remember to consult the lender or an independent advisor if you have any questions or need help understanding your options.

Your home is likely the largest financial purchase you’ll make in your lifetime. Therefore, it’s important that you find the right mortgage lender and product. We collect Virgin Money mortgage reviews to help you make an informed decision when taking out your mortgage.

If you’re considering Virgin Money as your new mortgage provider, learn more on the Smart Money People site. Find out why homeowners chose Virgin Money and which mortgage they have. Learn about the application process and whether it ran smoothly or perhaps took longer than anticipated. Read about any challenges they may have experienced throughout their time with the provider. All of this and more can be found in our Virgin Money mortgage reviews.

Did Virgin Money help you purchase your home? Share your honest experience with others by writing a review. Tell us what mortgage you took out and why you chose Virgin Money. Share your experience with the application process - was the lender supportive throughout? Has the lender kept you well informed of any important mortgage news or changes? Would you recommend Virgin Money mortgages to your family and friends? Whether good or bad, write a Virgin Money mortgage review today. Together, we can help people like you make better financial decisions.

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Virgin Money Mortgages reviews (91)

Excellent Servive & Rate

5
Buy to let Remortgage to Virgin Money. The excellent service from the application to finish. I'm really pleased with the service I received. Reviewed on: 6th December 2016

Simple

5
Just over a year into my mortgage; I pay it every month & no one bothers me - exactly how I like it. I get the odd email from time to time & use the discounts when I need them, but other than that I like that I'm left to myself Reviewed on: 15th November 2016

Fantastic service!

5
Always had clear communication, switching our mortgage was so quick and easy with a better rate than originally advertised. Put nationwide to shame! Renewing a rate after 2 years again was quick and easy with clear communication and again got a better rate than originally thought. Call centre staff are friendly and helpful. Highly recommended !! Reviewed on: 14th November 2016

Simple and quick

5
No non-sense. Very quick to respond. Simple legal documents. I can recommend. Reviewed on: 14th September 2016

Excellent service and system

5
Virgin money mortgage application step is very simple and clear, great service and system. Have two mortgages with Virgin money and other Virgin money products. So far experiences are excellent. Very impressive! Reviewed on: 8th September 2016

Great no fuss experience, speedy and professional

4
Professional service, it was seamless from the start. Reviewed on: 7th September 2016

Very pleased

4
No hassles. Direct and to the point. Able to get the info I require. Reviewed on: 6th September 2016

Easy to operate Account

5
Online access for our mortgage that gives all the information we require for ongoing management of the product. Reviewed on: 6th September 2016

Very prompt and efficient service

4
Happy with the way my mortgage application was handled. Reviewed on: 6th September 2016

Customer service

5
Overall long process to get Mortgage from Virgin Money but in long run worth it. Reviewed on: 1st September 2016

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