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The Co-operative Bank: Mortgage reviews

Name: Mortgage
Rating: 2.6 (10 reviews)

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1.66

Based on 10 reviews, last reviewed 7th May 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

30%

10%

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50%

Latest highest rating:

5

First time buyers Offered first time buyers a mortgage during the pandemic with cash back incentive. Pleased with what we received. Reviewed on: 21st January 2022

Latest lowest rating:

1

Can you answer your flaming phones! Can you answer your flaming phones! You said the wait time on hold was 10 minutes. I've been on hold for over 40 minutes! Some of us have got work to ... Read more Reviewed on: 7th May 2024

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About this product

The Co-operative Bank mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of The Co-operative Bank mortgage reviews. You write your mortgage reviews - whether the Co-op's tracker or fixed-rate mortgages - to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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The Co-operative Bank Mortgage reviews (10)

Can you answer your flaming phones!

Can you answer your flaming phones! You said the wait time on hold was 10 minutes. I've been on hold for over 40 minutes! Some of us have got work to do. Reviewed on: 7th May 2024

The (NON) Cooperative Bank.

This company is worse than Virgin Media in customer service and that's saying something!. No one answers the phone. Ive been trying to obtain a redemption figure to close the sale of a house. Today 05.04.2024 I was on hold for 1 hour and 40 minutes. The email to request a mortgage redemption figure can take up to 5 days for a response. The customer complaint email acknowldges a complaint but it can up to 8 weeks to resolve. Thank goodness I'm leaving as a customer. The worst I've experienced. I emailed the Ceo and await his response. Date of experience: 05 April 2024 Reviewed on: 5th April 2024

Mortgage rate won. No app.

It's a mortgage so it does what it needs to do and their rate was better. So it does the job. There is no app though which makes it hard to track how much you owe (that functionality was much better on HSBC) Reviewed on: 15th March 2024

This is the worst service I have ever used.

This is the worst service I have ever used. The only way to contact them is by phone and they simply do not pick up. I have spent a combined 4 hours on hold today as they keep hanging up on me. It seems they are just trying to avoid users. Reviewed on: 23rd February 2024

First time buyers

Offered first time buyers a mortgage during the pandemic with cash back incentive. Pleased with what we received. Reviewed on: 21st January 2022

Mortgage

Excellent service. Friendly.efficient Reviewed on: 17th January 2020

Ethical? I don't think so ...

I wanted to believe that this was an organisation I could trust - silly me! In 2008 I joined the Coop under the Ownhome mortgage deal and was given every assurance that this would always give me access to the full range of their mortgage deals. In 2018, when I have come to the end of my 2nd fixed term deal, Coop have changed their minds and are no longer offering any Ownhome clients any mortgage deals. That puts me on their standard variable rate with no option other than to move the mortgage to another vendor (if one is available!) or revert to their 4.99% Standard Variable Rate. I don't really have enough words to explain how deeply disgusted I am in the way Coop have acted. Even worse any complaint I make will not change what is happening or bring any sanctions to the bank. Reviewed on: 8th September 2018

Not as portable as they make out

They throw every obstacle in the way that they can. They really don't want you to switch product or move house. They want you to stay put, preferably on the standard variable rate for the next 23 years of your miserable existence Reviewed on: 15th November 2017

Straightforward

Does what it says...no frills or gimmicks Reviewed on: 12th November 2017

no problems

great rate, and hassle free mostly Reviewed on: 18th June 2017

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