Mortgage

Excellent service. Friendly.efficient

Reviewed on 17th January 2020

Steve England

Ethical? I don't think so ...

I wanted to believe that this was an organisation I could trust - silly me!... Read more

I wanted to believe that this was an organisation I could trust - silly me!

In 2008 I joined the Coop under the Ownhome mortgage deal and was given every assurance that this would always give me access to the full range of their mortgage deals. In 2018, when I have come to the end of my 2nd fixed term deal, Coop have changed their minds and are no longer offering any Ownhome clients any mortgage deals. That puts me on their standard variable rate with no option other than to move the mortgage to another vendor (if one is available!) or revert to their 4.99% Standard Variable Rate.

I don't really have enough words to explain how deeply disgusted I am in the way Coop have acted. Even worse any complaint I make will not change what is happening or bring any sanctions to the bank.

Reviewed on 8th September 2018

Tania Rumbold

Not as portable as they make out

They throw every obstacle in the way that they can. They really don't want you to switch product or move house. They want you to stay put, preferably on the standard variable rate for the next 23 years of your miserable existence

Reviewed on 15th November 2017

Chris Holt

Straightforward

Does what it says...no frills or gimmicks

Reviewed on 12th November 2017

Peter Olech

no problems

great rate, and hassle free mostly

Reviewed on 18th June 2017

Kam Dhadwar