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Tania Rumbold

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Review of the The Co-operative Bank, Mortgage:

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Ethical? I don't think so ...

I wanted to believe that this was an organisation I could trust - silly me! In 2008 I joined the Coop under the Ownhome mortgage deal and was given every assurance that this would always give me access to the full range of their mortgage deals. In 2018, when I have come to the end of my 2nd fixed term deal, Coop have changed their minds and are no longer offering any Ownhome clients any mortgage deals. That puts me on their standard variable rate with no option other than to move the mortgage to another vendor (if one is available!) or revert to their 4.99% Standard Variable Rate. I don't really have enough words to explain how deeply disgusted I am in the way Coop have acted. Even worse any complaint I make will not change what is happening or bring any sanctions to the bank. Reviewed on: 8th September 2018

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