Coventry Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of...READ MORE
Coventry Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Coventry Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.
50% of feedback is Process related
Top Age Profile: 35-44
Top Channel Preference: Online
Feeble Staff Training
Don't even think of applying for a mortgage with these people if you are a company director. They have absolutely no idea how Ltd companies operate. If you're a sole director and your company has shareholder funds just under a million this does not... Read more
Don't even think of applying for a mortgage with these people if you are a company director. They have absolutely no idea how Ltd companies operate. If you're a sole director and your company has shareholder funds just under a million this does not compute with the Coventry. Feeble training of underwriters and ludicrous questions.
They feel they are doing you a favour not providing a service.
Reviewed on 28th November 2019Richard Sutton
Coventry is how a building society should be. It listens to its customers and puts their interests first.Reviewed on 5th November 2019Alex White
I have applied for a mortgage 3 weeks ago and still waiting for a decision. Keep asking stupid and irrelevant questions. Do not recommend, don't waste your time and money with them.Reviewed on 22nd May 2019Cosmin
Great value, great service
Cheap rates speak for themselves, but Coventry also provides superb customer experience and the best complaints handling I've ever experiencedReviewed on 27th January 2019Andrew Turvey
Helpful and reasonable
Very helpful when switching, reasonable rates, easy to use website.Reviewed on 30th December 2018Bigbirt
10-year fix with offset
A mutual, it puts the customer first with maximum flexibilityReviewed on 17th December 2018Alex White
Fast, efficient, friendly and best ratesReviewed on 9th November 2018neil jones
Slow, but they get there in the end
Getting a mortgage through Coventry Building Society was a bit laborious. After a quick start, the home buyers survey was conducted and reported on within a week -... Read more
Getting a mortgage through Coventry Building Society was a bit laborious. After a quick start, the home buyers survey was conducted and reported on within a week - great!
Week after week, we were promised to hear from CBS with an offer, but the offer didn't come for nearly a month. Everything else was ready to go, but the underwriter apparently forgot that he had a few queries that we never got asked.
In the end, we got there and although it's early days with the mortgage, everything else has been smooth...Reviewed on 17th July 2018Laura Nesbitt
Good product, a little slow
Customer services were always polite and helpful and the mortgage product itself was very competitive, but our application was processed rather slowly.Reviewed on 2nd June 2018Vicky
Best Mortgage Company!
I'm absolutely over the moon with Coventry Building Society. Not only for their competitive mortgage rates for existing and new customers but for their outstanding customer service! 10/10 Coventry!Reviewed on 28th November 2017Rachel Dann
waste of money
pay 495 in advance and didnt get mortgage! waste of money dont go with them at all.Reviewed on 3rd November 2016Tomas Hospodar
Shambolic customer service and hopeless internet banking.
Been a member for three years. Not had any problems with them until we went on holiday last year and instead of lifting the block on accessing the account outside the UK (this is a default for them) the manager kindly blocked access to the account... Read more
Been a member for three years. Not had any problems with them until we went on holiday last year and instead of lifting the block on accessing the account outside the UK (this is a default for them) the manager kindly blocked access to the account completely for the week and the weekends either side of the holiday. Which was not what he had been instructed to do, and which was quite inconvenient. A complaint on return from holiday brought an apologetic phone call from someone in a call centre but nothing in writing.
After that, I tried to set up online banking with them. This is a convoluted system requiring you to send off a form to get a password and then get a card with codes to access your account. Two step security. First form went off. No response. Popped into branch to enquire. 'Not received. We'll generate another form'. Second one goes off. Card received. Account unaccessible. Ring to activate account. Get into system. Clunky but manageable. Second time I logged in, system fails to recognise new password, locks me out. Try online password reset. Doesn't work. Ring up help desk. 'You can't reset your password online - your email address isn't registered with us'. Explain patiently that I receive e-mails frequently from the Coventry but to no avail. Third form generated, filled in and returned. No answer. Call into branch. 'Form not received'. Fourth form requested. Has been filled in and sent off. Two weeks now and nothing received back from them. Am just about to ring them and find out if they have fallen out with the postal service as well as me. Then I am going to request details of my direct debits prior to closing the account and opening up one with another provider. Reasonable rates of interest in these penurious times, average customer service, online banking system run by a bunch of sloths. Avoid unless ringing call centres is a hobby of yours.Reviewed on 24th September 2016Ade Jones
Brilliant customer service
Recently went in for a mortgage review and the last couldn't of been more helpful, explained all the options Available to us as I find some of the jargon difficult to understand, went ahead with a really good deal, very happyReviewed on 28th March 2016Brooksie
Very helpful and profesonal whilst buying my new house.
I found all the staff to be very helpful and informative, whilst not overly pushy as I have found with other companies. Would happily go back to them again following this purchase for other products.Reviewed on 9th April 2015Rainbow