Coventry Building Society Mortgages Reviews

Slow, but they get there in the end

Getting a mortgage through Coventry Building Society was a bit laborious. After a quick start, the home buyers survey was conducted and reported on within a week -...

Getting a mortgage through Coventry Building Society was a bit laborious. After a quick start, the home buyers survey was conducted and reported on within a week - great!
Week after week, we were promised to hear from CBS with an offer, but the offer didn't come for nearly a month. Everything else was ready to go, but the underwriter apparently forgot that he had a few queries that we never got asked.
In the end, we got there and although it's early days with the mortgage, everything else has been smooth...

Laura NesbittLevel 1

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Good product, a little slow

Customer services were always polite and helpful and the mortgage product itself was very competitive, but our application was processed rather slowly.

VickyLevel 1

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Best Mortgage Company!

I'm absolutely over the moon with Coventry Building Society. Not only for their competitive mortgage rates for existing and new customers but for their outstanding customer service! 10/10 Coventry!

Rachel DannLevel 1

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waste of money

pay 495 in advance and didnt get mortgage! waste of money dont go with them at all.

Tomas HospodarLevel 1

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Shambolic customer service and hopeless internet banking.

Been a member for three years. Not had any problems with them until we went on holiday last year and instead of lifting the block on accessing the account outside the UK (this is a default for them) the manager kindly blocked access to the account...

Been a member for three years. Not had any problems with them until we went on holiday last year and instead of lifting the block on accessing the account outside the UK (this is a default for them) the manager kindly blocked access to the account completely for the week and the weekends either side of the holiday. Which was not what he had been instructed to do, and which was quite inconvenient. A complaint on return from holiday brought an apologetic phone call from someone in a call centre but nothing in writing.

After that, I tried to set up online banking with them. This is a convoluted system requiring you to send off a form to get a password and then get a card with codes to access your account. Two step security. First form went off. No response. Popped into branch to enquire. 'Not received. We'll generate another form'. Second one goes off. Card received. Account unaccessible. Ring to activate account. Get into system. Clunky but manageable. Second time I logged in, system fails to recognise new password, locks me out. Try online password reset. Doesn't work. Ring up help desk. 'You can't reset your password online - your email address isn't registered with us'. Explain patiently that I receive e-mails frequently from the Coventry but to no avail. Third form generated, filled in and returned. No answer. Call into branch. 'Form not received'. Fourth form requested. Has been filled in and sent off. Two weeks now and nothing received back from them. Am just about to ring them and find out if they have fallen out with the postal service as well as me. Then I am going to request details of my direct debits prior to closing the account and opening up one with another provider. Reasonable rates of interest in these penurious times, average customer service, online banking system run by a bunch of sloths. Avoid unless ringing call centres is a hobby of yours.

Ade JonesLevel 1

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Brilliant customer service

Recently went in for a mortgage review and the last couldn't of been more helpful, explained all the options Available to us as I find some of the jargon difficult to understand, went ahead with a really good deal, very happy

BrooksieLevel 1

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Very helpful and profesonal whilst buying my new house.

I found all the staff to be very helpful and informative, whilst not overly pushy as I have found with other companies. Would happily go back to them again following this purchase for other products.

RainbowLevel 1

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