Feeble Staff Training

Don't even think of applying for a mortgage with these people if you are a company director. They have absolutely no idea how Ltd companies operate. If you're a sole director and your company has shareholder funds just under a million this does not... Read more

Don't even think of applying for a mortgage with these people if you are a company director. They have absolutely no idea how Ltd companies operate. If you're a sole director and your company has shareholder funds just under a million this does not compute with the Coventry. Feeble training of underwriters and ludicrous questions.
They feel they are doing you a favour not providing a service.

Reviewed on 28th November 2019

Richard Sutton

Mutual values

Coventry is how a building society should be. It listens to its customers and puts their interests first.

Reviewed on 5th November 2019

Alex White

Bad experience

I have applied for a mortgage 3 weeks ago and still waiting for a decision. Keep asking stupid and irrelevant questions. Do not recommend, don't waste your time and money with them.

Reviewed on 22nd May 2019

Cosmin

Great value, great service

Cheap rates speak for themselves, but Coventry also provides superb customer experience and the best complaints handling I've ever experienced

Reviewed on 27th January 2019

Andrew Turvey

Helpful and reasonable

Very helpful when switching, reasonable rates, easy to use website.

Reviewed on 30th December 2018

Bigbirt

10-year fix with offset

A mutual, it puts the customer first with maximum flexibility

Reviewed on 17th December 2018

Alex White

Great service

Fast, efficient, friendly and best rates

Reviewed on 9th November 2018

neil jones

Slow, but they get there in the end

Getting a mortgage through Coventry Building Society was a bit laborious. After a quick start, the home buyers survey was conducted and reported on within a week -... Read more

Getting a mortgage through Coventry Building Society was a bit laborious. After a quick start, the home buyers survey was conducted and reported on within a week - great!
Week after week, we were promised to hear from CBS with an offer, but the offer didn't come for nearly a month. Everything else was ready to go, but the underwriter apparently forgot that he had a few queries that we never got asked.
In the end, we got there and although it's early days with the mortgage, everything else has been smooth...

Reviewed on 17th July 2018

Laura Nesbitt

Good product, a little slow

Customer services were always polite and helpful and the mortgage product itself was very competitive, but our application was processed rather slowly.

Reviewed on 2nd June 2018

Vicky

Best Mortgage Company!

I'm absolutely over the moon with Coventry Building Society. Not only for their competitive mortgage rates for existing and new customers but for their outstanding customer service! 10/10 Coventry!

Reviewed on 28th November 2017

Rachel Dann

waste of money

pay 495 in advance and didnt get mortgage! waste of money dont go with them at all.

Reviewed on 3rd November 2016

Tomas Hospodar

Shambolic customer service and hopeless internet banking.

Been a member for three years. Not had any problems with them until we went on holiday last year and instead of lifting the block on accessing the account outside the UK (this is a default for them) the manager kindly blocked access to the account... Read more

Been a member for three years. Not had any problems with them until we went on holiday last year and instead of lifting the block on accessing the account outside the UK (this is a default for them) the manager kindly blocked access to the account completely for the week and the weekends either side of the holiday. Which was not what he had been instructed to do, and which was quite inconvenient. A complaint on return from holiday brought an apologetic phone call from someone in a call centre but nothing in writing.

After that, I tried to set up online banking with them. This is a convoluted system requiring you to send off a form to get a password and then get a card with codes to access your account. Two step security. First form went off. No response. Popped into branch to enquire. 'Not received. We'll generate another form'. Second one goes off. Card received. Account unaccessible. Ring to activate account. Get into system. Clunky but manageable. Second time I logged in, system fails to recognise new password, locks me out. Try online password reset. Doesn't work. Ring up help desk. 'You can't reset your password online - your email address isn't registered with us'. Explain patiently that I receive e-mails frequently from the Coventry but to no avail. Third form generated, filled in and returned. No answer. Call into branch. 'Form not received'. Fourth form requested. Has been filled in and sent off. Two weeks now and nothing received back from them. Am just about to ring them and find out if they have fallen out with the postal service as well as me. Then I am going to request details of my direct debits prior to closing the account and opening up one with another provider. Reasonable rates of interest in these penurious times, average customer service, online banking system run by a bunch of sloths. Avoid unless ringing call centres is a hobby of yours.

Reviewed on 24th September 2016

Ade Jones

Brilliant customer service

Recently went in for a mortgage review and the last couldn't of been more helpful, explained all the options Available to us as I find some of the jargon difficult to understand, went ahead with a really good deal, very happy

Reviewed on 28th March 2016

Brooksie

Very helpful and profesonal whilst buying my new house.

I found all the staff to be very helpful and informative, whilst not overly pushy as I have found with other companies. Would happily go back to them again following this purchase for other products.

Reviewed on 9th April 2015

Rainbow