13th January 2019
Friendly and helpful staff
Great staff at our local Coventry Building Society - patient and helpful
Our Smart Money People 360° Rating
Your Savings Reviews (23)
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19th November 2018
No brainer
Opened Junior Isa for both my children, they have the best rates and they are a company I trust. Can't go wrong. Highly recommended.
26th May 2018
Excellence
Both me & my spouse have used this company for a few years & have been consistently impressed by their professionalism, loyalty & savings rates nearly always above those offered by other more lauded & popular organisations who invariably fall down...
Read moreBoth me & my spouse have used this company for a few years & have been consistently impressed by their professionalism, loyalty & savings rates nearly always above those offered by other more lauded & popular organisations who invariably fall down badly in the customer care department. Coventry provide a service for all & do not push their clients down the current road of insisting on internet banking, again unlike the more 'usual suspects'. They cater for all in that they deal in branch, by post, by phone & online. I cant recommend them highly enough & its been a pleasure speaking with their customer advisors.
23rd November 2017
A trustworthy provider of savings accounts
The Coventry Building Society is the only savings account provider I have found that consistently pays good rates of interest, has never tried to move my money into low interest accounts and has never offered me poorer rates than new investors. If...
Read moreThe Coventry Building Society is the only savings account provider I have found that consistently pays good rates of interest, has never tried to move my money into low interest accounts and has never offered me poorer rates than new investors. If only all financial institutions showed such loyalty to long term customers.
13th November 2017
Good service and interest rate
Very easy to set up and transfer in old cash ISA. Great customer service when contacting the bank and good interest rate.
8th November 2017
No-brainer!
I've had accounts with the Coventry for many years and have never seen a reason to leave. Their interest rates are generally a little above that of their competitors (vital in these times of such pitiful returns) and they reward loyalty by keeping...
Read more I've had accounts with the Coventry for many years and have never seen a reason to leave. Their interest rates are generally a little above that of their competitors (vital in these times of such pitiful returns) and they reward loyalty by keeping rates on existing accounts a little ahead of their newer equivalents.
Also the Coventry's website is a doddle, even for a technophobe like me!
4th July 2017
Good service
I found it easy to set up my account, but it was difficult to initially access the online banking service. Interest rates are reasonably competitive, and the customer service has been good when I've needed to contact them.
2nd June 2017
Redisign /simplify online/telephone/security
The most obstructive and cumbersome security questions and codes that i have ever experienced. They involve swapping postal communications just to set up and now a new additional code grid has been sent to me. I have given up trying to communicate...
Read moreThe most obstructive and cumbersome security questions and codes that i have ever experienced. They involve swapping postal communications just to set up and now a new additional code grid has been sent to me. I have given up trying to communicate with them.
11th February 2017
Great face to face service plus online services that actually work.
I have had several complicated transactions to negotiate with The Coventry over the past year and they could not have been more helpful. They followed the death of my father and whilst other companies seemed to make the process even more traumatic ,...
Read moreI have had several complicated transactions to negotiate with The Coventry over the past year and they could not have been more helpful. They followed the death of my father and whilst other companies seemed to make the process even more traumatic , The Coventry went out of their way to make it as pain free and simple as possible . I really cannot fault their customer service
24th December 2016
Good interest rates offered, strong security set up for internet account
Good interest rates, good online security - lots of steps for logging in
20th December 2016
Really is Easy Access ISA (4)
Easy to set up this ISA on line, but I missed the comment that I couldn't transfer in ISA balances from previous years. When the form came to say I was transferring in this year's ISA balance it was confusing but when I phoned for help they were very...
Read moreEasy to set up this ISA on line, but I missed the comment that I couldn't transfer in ISA balances from previous years. When the form came to say I was transferring in this year's ISA balance it was confusing but when I phoned for help they were very helpful. Only drawback? The amount of post I received, each by separate envelope, welcome letter, passcode, letter about transfer, grid for reference on phone queries, etc. I got 4 in just one day! Certainly communicative.... overall happy with service and the interest rate is the best I could find for easy access ISA at the moment.
18th February 2016
Friendly staff and good deals
Coverage is not national but that provides it with a more personal feel and a good customer focus.
27th January 2016
Good rates and helpful staff
Good range of accounts and a friendly local branch
24th December 2015
Fantastic savings account
Great ISA account with a competitive interest rate. Customer service is good when contacting them.
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