Coventry Building Society Savings Reviews

Excellence

Both me & my spouse have used this company for a few years & have been consistently impressed by their professionalism, loyalty & savings rates nearly always above those offered by other more lauded & popular organisations who invariably fall down...

Both me & my spouse have used this company for a few years & have been consistently impressed by their professionalism, loyalty & savings rates nearly always above those offered by other more lauded & popular organisations who invariably fall down badly in the customer care department. Coventry provide a service for all & do not push their clients down the current road of insisting on internet banking, again unlike the more 'usual suspects'. They cater for all in that they deal in branch, by post, by phone & online. I cant recommend them highly enough & its been a pleasure speaking with their customer advisors.

CantleyLevel 1

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Genuine customer first approach

The Coventry do exactly as it says on the tin, which is refreshing in this day and age - they put the customer first.

MalonyLevel 1

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Reliable but difficult

I feel as though my money is very secure with this company, I've had great customer service in every experience but I've had trouble with getting access to my ISA almost every time even though I have the right documentation, it takes a while.

LauraEW96Level 1

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Good overall

Good interest rate and good security

Jeff BrownLevel 1

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A trustworthy provider of savings accounts

The Coventry Building Society is the only savings account provider I have found that consistently pays good rates of interest, has never tried to move my money into low interest accounts and has never offered me poorer rates than new investors. If...

The Coventry Building Society is the only savings account provider I have found that consistently pays good rates of interest, has never tried to move my money into low interest accounts and has never offered me poorer rates than new investors. If only all financial institutions showed such loyalty to long term customers.

Mark BanhamLevel 1

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Honest and respectable

An honest and respectable company that treats it's customers fairly.

AnonymousLevel 1

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Good service and interest rate

Very easy to set up and transfer in old cash ISA. Great customer service when contacting the bank and good interest rate.

Rhodri OrganLevel 1

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No-brainer!

I've had accounts with the Coventry for many years and have never seen a reason to leave. Their interest rates are generally a little above that of their competitors (vital in these times of such pitiful returns) and they reward loyalty by keeping...

I've had accounts with the Coventry for many years and have never seen a reason to leave. Their interest rates are generally a little above that of their competitors (vital in these times of such pitiful returns) and they reward loyalty by keeping rates on existing accounts a little ahead of their newer equivalents.
Also the Coventry's website is a doddle, even for a technophobe like me!

Kate TaubmanLevel 1

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Good service

I found it easy to set up my account, but it was difficult to initially access the online banking service. Interest rates are reasonably competitive, and the customer service has been good when I've needed to contact them.

Hannah ThackerayLevel 1

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Redisign /simplify online/telephone/security

The most obstructive and cumbersome security questions and codes that i have ever experienced. They involve swapping postal communications just to set up and now a new additional code grid has been sent to me. I have given up trying to communicate...

The most obstructive and cumbersome security questions and codes that i have ever experienced. They involve swapping postal communications just to set up and now a new additional code grid has been sent to me. I have given up trying to communicate with them.

AnonymousLevel 1

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Easy Access ISA

Phoned up to open easy access Isa and they told me over the phone that the interest rate was going up the following day which was a lovely surprise and quite unusual

AnonymousLevel 1

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Great face to face service plus online services that actually work.

I have had several complicated transactions to negotiate with The Coventry over the past year and they could not have been more helpful. They followed the death of my father and whilst other companies seemed to make the process even more traumatic ,...

I have had several complicated transactions to negotiate with The Coventry over the past year and they could not have been more helpful. They followed the death of my father and whilst other companies seemed to make the process even more traumatic , The Coventry went out of their way to make it as pain free and simple as possible . I really cannot fault their customer service

Mark Minnie WhittakerLevel 1

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Good interest rates offered, strong security set up for internet account

Good interest rates, good online security - lots of steps for logging in

Fiona KingLevel 2

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Really is Easy Access ISA (4)

Easy to set up this ISA on line, but I missed the comment that I couldn't transfer in ISA balances from previous years. When the form came to say I was transferring in this year's ISA balance it was confusing but when I phoned for help they were very...

Easy to set up this ISA on line, but I missed the comment that I couldn't transfer in ISA balances from previous years. When the form came to say I was transferring in this year's ISA balance it was confusing but when I phoned for help they were very helpful. Only drawback? The amount of post I received, each by separate envelope, welcome letter, passcode, letter about transfer, grid for reference on phone queries, etc. I got 4 in just one day! Certainly communicative.... overall happy with service and the interest rate is the best I could find for easy access ISA at the moment.

Karen MartinLevel 1

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Friendly staff and good deals

Coverage is not national but that provides it with a more personal feel and a good customer focus.

Bob HilliarLevel 1

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Good rates and helpful staff

Good range of accounts and a friendly local branch

Bob HilliarLevel 1

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Fantastic savings account

Great ISA account with a competitive interest rate. Customer service is good when contacting them.

Rebecca CawteLevel 1

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unprofessional

always a problem, unable to talk to manager when asked. Staff becoming 'annoyed' easily

shellyLevel 1

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Easy to use

I have an online ISA savings account which I've had no problems with. It was easy to open, I feel reassured by the high levels of security needed to access the account, and they promptly pay a competitive interest rate on my savings.

Hannah ThackerayLevel 1

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Exactly what i want from a building society.

The staff are always helpful and friendly, the branch i use is well laid out and clean and also whenever i carry out a deposit, withdrawal or change to my account, it was done fairly quickly.

Max ShriveLevel 1

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