Platform Morgtages Reviews

  Ratings based on 6 reviews       Last review 2 days ago    

Want to read up on Platform, the Co-operative’s mortgage intermediary? See what others have said here in their Platform mortgage reviews. Or if you’ve used this company when finding your own mortgage, add your own Platform review to help guide others.

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Your Morgtages Reviews

6 reviews

Review Platform's Morgtages now

They don't want to lend you money.

My partner and I earn £80k a year, and were going after a relatively cheap house of £225k, with a £200k mortgage. Because my partner is the director of their own company, Platform didn't seem to want to lend us any money, even though we've spend years and Read more

My partner and I earn £80k a year, and were going after a relatively cheap house of £225k, with a £200k mortgage. Because my partner is the director of their own company, Platform didn't seem to want to lend us any money, even though we've spend years and years paying rent to greedy landlords and never missed a payment. They seem to not want to help people who are self employed or run their own company. I'd suggest avoiding them of you are in a similar circumstances.

Reviewed on 29th November 2022
Rmduk's avatar
Rmduk

Do not use. They are not in the 21st century

Oh I wish I had known how terrible it is to manage a platform mortgage online. Oh hang on there is no online service!! I'm finally 1 week away from switching away from platform and have received a letter from my solicitor that I have to write to them 10 Read more

Oh I wish I had known how terrible it is to manage a platform mortgage online. Oh hang on there is no online service!! I'm finally 1 week away from switching away from platform and have received a letter from my solicitor that I have to write to them 10 days in advance to cancel my DD. Would have been handy to know. I am now 26 mins into a call with them to find out what to do and I know I will be cut off soon and have to do it all over again. Do not use this mortgage provider

Reviewed on 25th October 2022
Jannine's avatar
Jannine

Dire CS, none existent service

Does not actually assess your houses value, tells your broker they visited house even tho no one called and just guesses. Avoid. Also they are part of co-op bank, dire company

Reviewed on 26th September 2022
Martin Colling's avatar
Martin Colling

Customer service appalling

Can't get hold of anyone to speak to and they hang up if you are on hold for more than 30 minutes which I have experienced a number of times. We have been given wrong information in the past and had to deal with the complaints team on a number of occas Read more

Can't get hold of anyone to speak to and they hang up if you are on hold for more than 30 minutes which I have experienced a number of times.

We have been given wrong information in the past and had to deal with the complaints team on a number of occasions. I will never go with them or the co-op again. I would only recommend them to anyone else if you dont mind being fobbed off

Reviewed on 1st July 2022
sean's avatar
sean

Do not go with platform mortgage

Please DO NOT GO WITH PLATFORM the stress, upset and worry with my porting application has been awful and is just getting worse by the day.  I wish I had never gone with them in the first place.  I was told that the porting application was a 10 to 12 week Read more

Please DO NOT GO WITH PLATFORM the stress, upset and worry with my porting application has been awful and is just getting worse by the day.  I wish I had never gone with them in the first place.  I was told that the porting application was a 10 to 12 weeks process (which in itself is a ridiculously long time for a mortgage application) and now nearly 5 months on I still haven’t got the application documentation which is holding up the whole chain and the time frames just keep getting longer and longer.  You can only talk to Customer services who have no involvement with the process, and although they are mostly very lovely they are unable to give you much information.  You can’t email you can only ring – and usually on hold for 30 mins to an hour a time waiting to be put through to customer services advisor.  They clearly don’t care about their existing customers and what they’re putting them through, moving house is stressful enough but they’ve made it 100% worse.

I’ve attached the timetable below to show fully what has happened to show an idea of what the application time line is like (which is very different from the maximum 10 to 12 weeks I was told)

Timetable

19/04 – rang platform to kick off process, they advised will receive a call back from the affordability  team within 10 working days

4/05 – affordability team ran through figures to check affordable and then made an appointment to talk to the mortgage advisor

11/05 – mortgage advisor appointment

20/05 – received the mortgage documentation & sent back

21/05 – platform received application start of “10 to 12 weeks” until application is vetted

13/08 – end of 12 weeks to get vetted

16/08 – Verbal confirmation that the application was accepted on 11/08 but advised that the docs will take further time to be sent to Solicitors & I – will be by 1st of September

20/08 – text received confirming the offer has been approved and offer docs are being generated

25/08 – rung and advised that the latest will be by the 6th of September due to the bank holiday

2/09 – even though rang every other day for an update, rang 2/09 & advised that it is now 15 days for the offer doc to be generated.  This would take us to the 13/09.  This is almost 5 months and there is still no guarantee that this will be generated then.

 Honestly I don't know what more I can do now,it's just been horrific and I hope no-one else has to go through this.

Reviewed on 2nd September 2021
Catherine Lawford's avatar
Catherine Lawford

Friendly

Good communication and good understanding

Reviewed on 16th February 2021
Shahid 's avatar
Shahid