Platform reviews
Platform reviews
Review summary
People rate this company as Terrible based on 56 product reviews
Latest positive rating
Latest negative rating
Awful awful awful
I'm obviously not the only one having read the reviews but I have tried to get through to Platform on multiple occasions by phone (no... I'm obviously not the only one having read the reviews but I have tried to get through to Platform on multiple occasions by phone (no other option). Each time I have been on hold for nearly 2 hours. I'm currently on hold now and about to pass the 3 hour on hold waiting time. This is NOT good enough. Is anyone actually working there???? Read more Read less
About Platform
Platform is the intermediary lender of The Co-operative Bank p.l.c. which launched in February 2003. Platform was “created from the merger of Platform Home Loans and Verso, both Britannia subsidiaries”. So if you want to know more, read what people have said in their Platform reviews below!
Platform at a glance
Reviews for Platform
Showing 11 of 56 company reviews
Awful awful awful
I'm obviously not the only one having read the reviews but I have tried to get through to Platform on multiple occasions by phone (no... I'm obviously not the only one having read the reviews but I have tried to get through to Platform on multiple occasions by phone (no other option). Each time I have been on hold for nearly 2 hours. I'm currently on hold now and about to pass the 3 hour on hold waiting time. This is NOT good enough. Is anyone actually working there???? Read more Read less
Frustrating Experience with Redemption at Platform
I had a highly disappointing experience with Platform during the redemption of my mortgage. After making a complete payment via CHAPS on January 30, 2024,... I had a highly disappointing experience with Platform during the redemption of my mortgage. After making a complete payment via CHAPS on January 30, 2024, to close out my mortgage, the lack of communication from Platform was astounding. Despite my proactive steps, including promptly mailing the necessary redemption documents, there was no acknowledgment of the payment, and shockingly, they continued to collect the monthly interest via direct debit. What followed was a series of frustrating attempts to resolve the issue. I reached out to customer service multiple times, only to be met with long wait times and disconnections, amounting to nearly three hours of wasted effort without any resolution. My complaint, formally lodged on February 15, 2024, has been dragging without progress, leading to further direct debits which I had to indemnify through the Direct Debit Guarantee due to their inaction. It's been over eight weeks since my initial complaint, and despite the time elapsed, Platform has neither rectified the error nor offered any form of compensation for the inconvenience and financial strain caused. Their handling of this matter reflects poorly on their customer service and account management systems. To anyone considering Platform for their mortgage needs, I would advise caution. The lack of effective communication and resolution capabilities significantly marred what should have been a straightforward process. I am now compelled to escalate this to the Financial Ombudsman Service to seek a resolution, a step I hoped would be unnecessary Read more Read less
Products from Platform
Showing all products offered by Platform
Morgtages
by PlatformPlatform, part of The Co-operative Bank, offers a variety of mortgage products. It’s important to completely understand the Ts and Cs and interest rate of a mortgage before taking one...
Morgtages
by PlatformPlatform, part of The Co-operative Bank, offers a variety of mortgage products. It’s important to completely understand the Ts and Cs and interest rate of a mortgage before taking one...
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