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Review of the Platform, Morgtages:

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Deliberately withholding redemption statement

Platform have had two months notice, and yet my new mortgage provider's solicitor simply can't get a redemption statement from them. Now we are likely to miss the exchange date. It's starting to feel like a deliberate attempt to charge me a high variable interest rate. Just one more in a long line of shocking interactions with Platform/Co-op. I've contacted the financial ombudsman - advise all other Platform customers to do the same. Reviewed on: 29th February 2024

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