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Virgin Money: Mortgages reviews

Name: Mortgages
Rating: 3.34 (91 reviews)

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3.23

Based on 91 reviews, last reviewed 10th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

48%

11%

34%

Latest highest rating:

5

We have a flexible repay mortgage interest only - so... We have a flexible repay mortgage interest only - so helpful when you are self employed Reviewed on: 26th February 2025

Latest lowest rating:

1

Awful awful customer service A mortgage is a mortgage. This review is about how impossible it is to get through to someone when remortgaging. Their website is a joke. Their live c... Read more Reviewed on: 10th June 2025

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About this product

Virgin Money provides a range of financial services, including mortgages. It’s important to understand the Ts and Cs and interest rate of a mortgage. Remember to consult the lender or an independent advisor if you have any questions or need help understanding your options.

Your home is likely the largest financial purchase you’ll make in your lifetime. Therefore, it’s important that you find the right mortgage lender and product. We collect Virgin Money mortgage reviews to help you make an informed decision when taking out your mortgage.

If you’re considering Virgin Money as your new mortgage provider, learn more on the Smart Money People site. Find out why homeowners chose Virgin Money and which mortgage they have. Learn about the application process and whether it ran smoothly or perhaps took longer than anticipated. Read about any challenges they may have experienced throughout their time with the provider. All of this and more can be found in our Virgin Money mortgage reviews.

Did Virgin Money help you purchase your home? Share your honest experience with others by writing a review. Tell us what mortgage you took out and why you chose Virgin Money. Share your experience with the application process - was the lender supportive throughout? Has the lender kept you well informed of any important mortgage news or changes? Would you recommend Virgin Money mortgages to your family and friends? Whether good or bad, write a Virgin Money mortgage review today. Together, we can help people like you make better financial decisions.

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Virgin Money Mortgages reviews (91)

Mortgage Choice

I cannot thank Virgin Money enough for the simple way it was to both apply and get this mortgage at extremely competitive rastes too. Reviewed on: 16th November 2017

Competitive rates, great customer service

Getting a mortgage is a very stressful experience and as a first time buyer I was a bit daunted. But virgin money made the experience a lot smoother, the customer service was helpful and polite and above all they offered great rates. Thank you Virgin Money for making my venture into home buying a lot less stressful! Reviewed on: 16th November 2017

Excellent mortgage

Extremely helpful and knowledgable staff - very pleased with the level of service that we receive. Reviewed on: 16th November 2017

Mortgage service

I have been very happy with the customer service I have received from the Virgin Money team over the many years I have held my mortgage with them. They always keep me updated and respond in a timely fashion to enquiries. I would recommend their services. Reviewed on: 16th November 2017

Just great

Very friendly, ready to help, accommodate your requests, answers the phones immediately, good range of products. Reviewed on: 16th November 2017

No news is good news

Recently went through a mortgage review & although there were long periods with no interaction / updates, I did periodically receive a text telling me everything was on track - perhaps a few more updates would have been good to avoid me calling for an update. Other than that, it was a seamless process with little effort from me. Reviewed on: 6th November 2017

Reply from Virgin Money Hi Michael, great to hear you're happy with your Mortgage review! Just get back in touch if there's anything else we can help with. Thanks, Jane Response date: 7th November 2017

Would Recommend

Efficient and good customer service; never had any issues with them. Reviewed on: 3rd November 2017

Reply from Virgin Money Great to hear from you Sally, thanks for your feedback! If there's anything we can do to help, just let us know. Thanks, Jane Response date: 4th November 2017

Mortgage

Efficient service with great rates. Reviewed on: 6th February 2017

Great CS. Gear packages. Great team. 3* price for 5* service.

Couldn't get a better service and amazing packages.. extremely recommended Reviewed on: 6th February 2017

Far too picky!

Went to get a mortgage through Virgin Money. Myself with excellent credit rating and my fiancee with a good credit rating. Both checked through Equifax, REJECTED with no explanation. They make no sense! Reviewed on: 19th December 2016

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