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Virgin Money: Mortgages reviews

Name: Mortgages
Rating: 3.37 (90 reviews)

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3.32

Based on 90 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

11%

33%

Latest highest rating:

5

We have a flexible repay mortgage interest only - so... We have a flexible repay mortgage interest only - so helpful when you are self employed Reviewed on: 26th February 2025

Latest lowest rating:

1

Took over £1000 in error from us Virgin mortgages took £1,169.30 in error from my current account. No apology, no compensation. We are now in are over draft and after trying to get th... Read more Reviewed on: 5th January 2024

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About this product

Virgin Money provides a range of financial services, including mortgages. It’s important to understand the Ts and Cs and interest rate of a mortgage. Remember to consult the lender or an independent advisor if you have any questions or need help understanding your options.

Your home is likely the largest financial purchase you’ll make in your lifetime. Therefore, it’s important that you find the right mortgage lender and product. We collect Virgin Money mortgage...

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Virgin Money Mortgages reviews (90)

Competitive rates, great customer service

Getting a mortgage is a very stressful experience and as a first time buyer I was a bit daunted. But virgin money made the experience a lot smoother, the customer service was helpful and polite and above all they offered great rates. Thank you Virgin Money for making my venture into home buying a lot less stressful! Reviewed on: 16th November 2017

Excellent mortgage

Extremely helpful and knowledgable staff - very pleased with the level of service that we receive. Reviewed on: 16th November 2017

Mortgage service

I have been very happy with the customer service I have received from the Virgin Money team over the many years I have held my mortgage with them. They always keep me updated and respond in a timely fashion to enquiries. I would recommend their services. Reviewed on: 16th November 2017

Just great

Very friendly, ready to help, accommodate your requests, answers the phones immediately, good range of products. Reviewed on: 16th November 2017

No news is good news

Recently went through a mortgage review & although there were long periods with no interaction / updates, I did periodically receive a text telling me everything was on track - perhaps a few more updates would have been good to avoid me calling for an update. Other than that, it was a seamless process with little effort from me. Reviewed on: 6th November 2017

Reply from Virgin Money Hi Michael, great to hear you're happy with your Mortgage review! Just get back in touch if there's anything else we can help with. Thanks, Jane Response date: 7th November 2017

Would Recommend

Efficient and good customer service; never had any issues with them. Reviewed on: 3rd November 2017

Reply from Virgin Money Great to hear from you Sally, thanks for your feedback! If there's anything we can do to help, just let us know. Thanks, Jane Response date: 4th November 2017

Mortgage

Efficient service with great rates. Reviewed on: 6th February 2017

Great CS. Gear packages. Great team. 3* price for 5* service.

Couldn't get a better service and amazing packages.. extremely recommended Reviewed on: 6th February 2017

Far too picky!

Went to get a mortgage through Virgin Money. Myself with excellent credit rating and my fiancee with a good credit rating. Both checked through Equifax, REJECTED with no explanation. They make no sense! Reviewed on: 19th December 2016

Excellent Servive & Rate

Buy to let Remortgage to Virgin Money. The excellent service from the application to finish. I'm really pleased with the service I received. Reviewed on: 6th December 2016

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