Utterly Useless

Buy to let Landlords be VERY AWARE You may not be offered a new product at the end of your introductory rate !!! - A* for retentions - Not

Reviewed on 22nd December 2021

Gregory Fletcher - Frost

Superb slow/ customer support is a complete mess

Used to be a good lender, but is a complete mess in nowadays.. We buying properties heavily as a business so like 3-5 diff applications at the same time.. Precise outsourced their offices abroad I believe so as customer support no longer able to... Read more

Used to be a good lender, but is a complete mess in nowadays.. We buying properties heavily as a business so like 3-5 diff applications at the same time.. Precise outsourced their offices abroad I believe so as customer support no longer able to understand nor speak properly :) Whole process is superb slow.. I mean - even my broker told me- we should turn away from Precise.. None of our complains so far was resolved.. There is much better and safer lenders in nowadays, stay away from Precise!

Reviewed on 24th November 2021

Tom Ce

Very Poor Client Management

Very Poor Client Management, lack of information provided. Went through the whole process and they pulled out without reason. Terrible communication - avoid at all costs!

Reviewed on 11th January 2021

Trin

Total shambles

As an experienced portfolio landlord I'm used to dealing with lenders. However,Precise are without doubt the most shambolic. Each dept works in silos,nobody communicates with each. No idea of customer needs or service. Avoid at all cost.

Reviewed on 30th April 2020

Paul Cunningham

Avoid

Very poor credit management team and make silly excuses not to lend. They take you on a wild goose chase and take arrangement fees and valuation fees and then make silly excuses why the application gets declined.

Reviewed on 3rd April 2020

NNR

DEVASTATED!

DEVASTATED! We exchanged contracts today on a property, our future home which we told Precise we would not occupy until we no longer had a buy to let mortgage on it (property to be let until we sell our current home and business and therefore pay off... Read more

DEVASTATED! We exchanged contracts today on a property, our future home which we told Precise we would not occupy until we no longer had a buy to let mortgage on it (property to be let until we sell our current home and business and therefore pay off the BLT mortgage).Nothing in their terms and conditions to say that this might be a problem, only occupancy during the terms of their mortgage which we understand. Because we have intent to occupy in the future (after the mortgage is paid off) they have withdrawn the mortgage offer AFTER exchange and BEFORE completion which was due tomorrow!

Reviewed on 9th January 2020

Clare Farrant

Excellent Customer Service

I applied through a broker and was advised the checks are more thorough and would take longer than a straight forward high street application. My credit history was very poor with recent CCJs so I wasn’t expecting a great result. However, I got an o... Read more

I applied through a broker and was advised the checks are more thorough and would take longer than a straight forward high street application. My credit history was very poor with recent CCJs so I wasn’t expecting a great result. However, I got an offer in 3 weeks and spoke to precise directly a couple of times during the process and they were very pleasant and helpful. Can’t fault them! Would definitely recommend for anyone with a more difficult to place application.

Reviewed on 5th November 2019

Hemily Mac

Terrible!

Waited 4 months for a mortgage offer to then rather than apologise tell me they want more deposit. Avoid!!!

Reviewed on 28th September 2019

Jason Badham

Mid application

Through a broker in Sheffield, I was pre approved no problem, then reduced the amount I could borrow, added fees and increased the fixed rate to 5 years, questioning where the deposit is coming from, broker has been saying for weeks we are nearly... Read more

Through a broker in Sheffield, I was pre approved no problem, then reduced the amount I could borrow, added fees and increased the fixed rate to 5 years, questioning where the deposit is coming from, broker has been saying for weeks we are nearly there, I could probably be there with another lender, if you dont want my business, say no quickly.

I have campaigned against credit companies, with Rt Hon Ed Milliband MP, I am sure he will soon be asking us how our move is going.....

Reviewed on 31st August 2019

Alan

Time wasters who just want your fees

Took 6 months to agree to offer after being pre approved in principal - paid fees and then precise kept asking for more docs that were not industry standard even with a 30 percent deposit. Offered a 1 month mortgage - joke of a company who just want... Read more

Took 6 months to agree to offer after being pre approved in principal - paid fees and then precise kept asking for more docs that were not industry standard even with a 30 percent deposit. Offered a 1 month mortgage - joke of a company who just want to get you to Pay your fees with no intention of progressing

Reviewed on 2nd May 2019

Joshbow

Beware of incentives (text removed by Smart Money People)

Just taken out a mortgage with the... Read more

Just taken out a mortgage with the above.
On the mortgage pre application I was told that I qualified for a refund on the valuation fees on mortgage completion. This and other fees were paid and the process continued.
Once the mortgage was completed Precise then decided to change their mind and refused to issue a refund.
The overall process was not the best, they were slow with dealing with the application and seem to slow the process up even more with minor issues. (text removed by Smart Money People). I would not use or recommend again.

Reviewed on 8th February 2019

Grib

Waste of time

Pre approved. Took far too long. Had us run ragged for paperwork then refused us after weeks of waiting.

Reviewed on 28th January 2019

Ac

One minute we had a mortgage

I think it disgusting that we were pre approved mortgage and we found perfect house yes not ideal credit we wanted to make it right but no four days later they said we can't have a mortgage I won't be using these messing about people heart strings

Reviewed on 18th December 2018

Maggie Stillwell

If I could give a zero

Avoid you will lose money using these charlatans. Do not use them. They will charge you to apply and will have you running raggered for paperwork bills two years ago. If you are paperless bills that £400 you paid, you will lose that money. Just avoid.

Reviewed on 2nd August 2018

Sophia

Loan for a house at auction

Took far too long to complete any aspect of valuation. Ignored information from structural engineers and kept changing what they wanted from me. Ultimately resulting in me loosing the house plus deposit. Never use them again.

Reviewed on 28th June 2018

Robert

Will only dea with certain brokers

Firstly, my first application was a thousand times easier and that was when we were buying the house! Precise were very good, offered a mortgage and the whole process was easy. It has now came to the 2 year mark and trying to get any assistance is... Read more

Firstly, my first application was a thousand times easier and that was when we were buying the house! Precise were very good, offered a mortgage and the whole process was easy. It has now came to the 2 year mark and trying to get any assistance is like drawing blood from a stone. Contacted someone in February who explains I could call back around June and discuss my options, sent an email and a blunt email back which I replied and still waiting for a reply. I have now logged this as a complaint. I really do not understand why a company would not want their customer to be with them and pay longer! It seems totally crazy. I contacted a broker who explained that precise would only deal through a broker package? I had already paid broker fees and he was unable to help me with precise! Fabulous at lending, but not so good at continued lending or offering new terms.

Reviewed on 28th May 2018

LKP

Excellent service

I would recommend precise mortgages 100% !! They helped me from start to finish with my mortgage and kept me updated throughout the process and made it less stressful thanks so much. Amanda

Reviewed on 23rd January 2018

Amanda

Brilliant customer service, great rates.

We had trouble finding a mortgage as we had quite a bad credit rating but our broker managed to get a deal that was great for us as first timers. It was fixed for 2 years allowing us time to settle down to being homeowners and then we have the option... Read more

We had trouble finding a mortgage as we had quite a bad credit rating but our broker managed to get a deal that was great for us as first timers. It was fixed for 2 years allowing us time to settle down to being homeowners and then we have the option of going elsewhere or negotiating a better rate. We have had no issues so far, an annual statement and they have been able to provide any information we've needed within a few days. A great option for those who can't get a mortgage 'on the high street'.

Reviewed on 27th July 2017

Jen Allford

SUPER & EFFICENT SERVICE

Thank you for helping me with my challenging situation in a timely manner.

Reviewed on 30th May 2017

Theo Kemp