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Precise Mortgages: Mortgage reviews

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1.52
Based on 30 reviews, last reviewed 14th Feb 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
13%
See only 4 star reviews
7%
3 star
See only 3 star reviews
0%
See only 2 star reviews
3%
See only 1 star reviews
77%

Latest highest rating:

5

Never had a problem with them I took out a mortgage in June 2015. Whenever I have called Precise they have been courteous. However, they didn’t offer me a new product at the end of... Read more Reviewed on: 14th June 2022
Top Glass's avatar
Top Glass

Latest lowest rating:

1

Avoid Precise Mortgages Unfair Practices & Costly Avoid Precise Mortgages – Unfair Practices & Costly Errors I had an extremely frustrating experience with Precise Mortgages, and I strongly advise oth... Read more Reviewed on: 14th February 2025
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Jack S
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About this product

Are you looking for Precise Mortgages mortgage reviews? At Smart Money People, people like you leave their Precise Mortgages reviews so that others can make better decisions about which mortgage to choose. If you've already used Precise Mortgages for their fixed or tracker mortgage, why not leave a review of your own and share your insight. With the power of your reviews, we're changing financial services for the better.

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Precise Mortgages Mortgage reviews (30)

Avoid Precise Mortgages Unfair Practices & Costly

1
Avoid Precise Mortgages – Unfair Practices & Costly Errors I had an extremely frustrating experience with Precise Mortgages, and I strongly advise others to be cautious. They charged me £450 for a valuation and then rejected my mortgage application based on incorrect and unverified information, despite clear evidence proving otherwise. Key Issues: Incorrect Assumptions: The surveyor falsely reported that my property was "tenanted" without context. In reality, I had a lodger under the Rent-a-Room scheme, which is fully allowed under my existing mortgage. Lack of Due Diligence: Instead of verifying the facts, Precise Mortgages wrongly assumed I was renting out the entire property under an AST and living abroad, leading to an unjust rejection. Financial Impact: Their error caused significant delays and additional costs, including a bridging loan and a second valuation costing £1,020. Unwillingness to Engage: My broker attempted to clarify the situation, but Precise Mortgages refused to discuss or rectify their mistake. Their rigid and unfair approach has caused unnecessary stress, delays, and financial loss. If you're considering applying with them, think twice—there are far more reasonable lenders out there. I complained and the person investigating took 3 months only to conclude the same without once checking the facts. I have now began legal proceedings against precise Reviewed on: 14th February 2025
Jack S's avatar
Jack S

I tried to pay money off the mortgage and each time...

1
I tried to pay money off the mortgage and each time after I paid them the money they found another reason not to assign it to my account and each time I phoned them they came up with a different reason. Shocking customer service and kept on hold for long periods - pick someone else. Reviewed on: 21st November 2024
James's avatar
James

Absolutely horrendous company.

1
Absolutely horrendous company. I made the initial application payment of £465 and was advised I would receive a full refund based on the product I was taking out. 4 months on I have not received the refund, raised a complaint and they provided conflicting information and asked me to check with my bank, I provided proof of my bank statements for two full months showing no refund. I’ve now had to take this to the financial ombudsman and my bank have taken the case to get the money back. I feel very let down by this company and wouldn’t ever use them again. Reviewed on: 14th August 2024
Jen A's avatar
Jen A

Criminal company do not get a mortgage with them.

1
Criminal company do not get a mortgage with them. I will be reporting them to the finacial ombudsman for suspicious practices. This company should be shut down Reviewed on: 20th February 2024
Simon Kaye's avatar
Simon Kaye

One star is too many

1
One star is too much for this company. I had to ask three times for a redemption certificate, finally received and paid by cheque to outstanding balance plus the extra for paying by cheque. Certificate received on 20/10/2023, cheque sent on the same date by recorded delivery, cheque was received by precise on 23/10/2023 and not paid in until 03/11/2023! Now they are chasing me for an outstanding balance for interest that has occurred because they didn’t submit the cheque on the date they received. I have spoken to numerous people now at precise and no one is willing to help or address this matter. Now they want to send an email to the financial team. Absolutely joke of a company. Reviewed on: 8th December 2023
Trina Arnold's avatar
Trina Arnold

Redemption Certificate

2
I have requested a redemption certificate twice now. Instead I’ve had legal action letters and visit from a bailiff! Reviewed on: 17th October 2023
Trina Arnold's avatar
Trina Arnold

Do NOT Use - Shambolic Compant

1
Absolute joke of a company, we supplied all the information they requested, as we we're totally open and transparent, and we agreed a 2 year fixed deal, which we were happy with, and then at the last minute, they changed the goal posts and said they could only offer us a 5 year fixed deal, funny that, after a short fall in interest rates, talk about ripping people off, these are not to be trusted in any way, shape or form. Reviewed on: 21st April 2023
Lee T's avatar
Lee T

Complete rip off.

1
I've had a 2nd mortgage with Precise Mortgages for 12 years, I've never defaulted, always paid on time yet with increased I treat rates recently the took it upon themselves to increase by 8%, rather than by the 4% the actual rates went up by. Result is I am paying 12%!!! I think they want to either make a massive profit on this or repossess. Thanks fully I had the funds to pay it off and stick 2 fingers to them but AVOID! Reviewed on: 25th February 2023
Pierre Moulinier's avatar
Pierre Moulinier

Never had a problem with them

5
I took out a mortgage in June 2015. Whenever I have called Precise they have been courteous. However, they didn’t offer me a new product at the end of my two year period. So, I started overpaying my mortgage every month. I needed to go back to my broker for a new deal with precise, but he had moved away and some other brokers were wanting me to increase the length of my mortgage, which I wasn’t willing to do. So, I think precise are ok Reviewed on: 14th June 2022
Top Glass's avatar
Top Glass

don't trust this company

1
I have many Precise B2L mortgages ,so was happy to apply for another .I paid all my fee's up front on the initial acceptance by the broker. Property was valued and a reduced offer was indicated ,I challenged the valuation and was suddenly turned down with no explanation . I have trawled the internet for credit agencies and have no defaults or bad credit score .This is a very bad way to rob people of money ,so therefore PRECISE are not to be trusted . Reviewed on: 23rd May 2022
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D Mason

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