Aldermore: Mortgages reviews

2.60
Based on 5 reviews, last reviewed 11th Oct 2022
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Latest highest rating: 5

Excellent service Flexible, professional, fair, easy to deal with and friendly company Reviewed on: 9th June 2022

Latest lowest rating: 1

Lengthy application and lack of feedback Waited 2+ months and then got rejected without reason. With the rates going up it's now harder to apply anywhere. I do not reccomend this company ... Read more Reviewed on: 11th October 2022
Kamran Na's avatar
Kamran Na

About the Mortgages

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Aldermore Mortgages reviews (5)

Lengthy application and lack of feedback

1
Waited 2+ months and then got rejected without reason. With the rates going up it's now harder to apply anywhere. I do not reccomend this company because they are rubbish at checking paperwork regardless of what proof you provide and would find any excuse to keep you waiting only to reject you. Advise you apply elsewhere. Reviewed on: 11th October 2022
Kamran Na's avatar
Kamran Na

Computer Says No

1
Applied for a Mortgage with Aldermore as it was the best option at the time. Advised long lead times as they were specialist, which was fine, but did not expect the 'extra' documents which added time, and always going over the timeframes mentioned to our advisor. Twice we were asked for more documents. Why wasnt the second set of documents requested at the same time as the first request. This started delays that were unnessersary. After 7 weeks, we were declined, for my Partner only working in her industy for less than 2 years, although having 3 years of books. Due to her being an entertainer (fire performer), the pandemic stopped live events and she carried on being an entertainer online. Shes been earning through being online for 23 months. Aldermore state that they use a bit of common sense when assessing applications, but the reasons for declining our application seem like a 'computer says no' moment. They also waited 14 (working) days to come back on our appeal when our advisor was quoted 10 days. Finally, they don't see the pandemic as a reason for people to need to change jobs (paraphrased from a conversation between Aldermore and our advisor). Again showing how they are not reviewing applications on an individual basis. Reviewed on: 7th July 2022

Excellent service

5
Flexible, professional, fair, easy to deal with and friendly company Reviewed on: 9th June 2022

All Good

4
Very easy to deal with and quick to react Reviewed on: 9th January 2019

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