Computer Says No

Applied for a Mortgage with Aldermore as it was the best option at the time. Advised long lead times as they were specialist, which was fine, but did not expect the 'extra' documents which added time, and always going over the timeframes mentioned to our Read more

Applied for a Mortgage with Aldermore as it was the best option at the time. Advised long lead times as they were specialist, which was fine, but did not expect the 'extra' documents which added time, and always going over the timeframes mentioned to our advisor.
Twice we were asked for more documents. Why wasnt the second set of documents requested at the same time as the first request. This started delays that were unnessersary. After 7 weeks, we were declined, for my Partner only working in her industy for less than 2 years, although having 3 years of books. Due to her being an entertainer (fire performer), the pandemic stopped live events and she carried on being an entertainer online. Shes been earning through being online for 23 months.
Aldermore state that they use a bit of common sense when assessing applications, but the reasons for declining our application seem like a 'computer says no' moment.
They also waited 14 (working) days to come back on our appeal when our advisor was quoted 10 days.
Finally, they don't see the pandemic as a reason for people to need to change jobs (paraphrased from a conversation between Aldermore and our advisor). Again showing how they are not reviewing applications on an individual basis.

Reviewed on 7th July 2022

Paul Marvell

Excellent service

Flexible, professional, fair, easy to deal with and friendly company

Reviewed on 9th June 2022

Anthony Nzekwu

All Good

Very easy to deal with and quick to react

Reviewed on 9th January 2019

Nigel Simkins

Aldermore cheek

Aldermore staff are not plesent to deal with, they interrupt you when talking on the phone & ask questions which have not relevance to your mortgage accounts insisting that you provide details of business turnover when you own a limited business even whe Read more

Aldermore staff are not plesent to deal with, they interrupt you when talking on the phone & ask questions which have not relevance to your mortgage accounts insisting that you provide details of business turnover when you own a limited business even when the mortgage is a personal property... and is not based on take home salary not business income SIMPLY DONT choose a different lender!

Uploaded on 6th January 2017

Anonymous