Avoid Precise Mortgages – Unfair Practices & Costly Errors I had an extremely frustrating experience with Precise Mortgages, and I strongly advise others to be... Avoid Precise Mortgages – Unfair Practices & Costly Errors I had an extremely frustrating experience with Precise Mortgages, and I strongly advise others to be cautious. They charged me £450 for a valuation and then rejected my mortgage application based on incorrect and unverified information, despite clear evidence proving otherwise. Key Issues: Incorrect Assumptions: The surveyor falsely reported that my property was "tenanted" without context. In reality, I had a lodger under the Rent-a-Room scheme, which is fully allowed under my existing mortgage. Lack of Due Diligence: Instead of verifying the facts, Precise Mortgages wrongly assumed I was renting out the entire property under an AST and living abroad, leading to an unjust rejection. Financial Impact: Their error caused significant delays and additional costs, including a bridging loan and a second valuation costing £1,020. Unwillingness to Engage: My broker attempted to clarify the situation, but Precise Mortgages refused to discuss or rectify their mistake. Their rigid and unfair approach has caused unnecessary stress, delays, and financial loss. If you're considering applying with them, think twice—there are far more reasonable lenders out there. I complained and the person investigating took 3 months only to conclude the same without once checking the facts. I have now began legal proceedings against precise Read more Read less

I tried to pay money off the mortgage and each time after I paid them the money they found another reason not to assign it... I tried to pay money off the mortgage and each time after I paid them the money they found another reason not to assign it to my account and each time I phoned them they came up with a different reason. Shocking customer service and kept on hold for long periods - pick someone else. Read more Read less

Absolutely horrendous company. I made the initial application payment of £465 and was advised I would receive a full refund based on the product I... Absolutely horrendous company. I made the initial application payment of £465 and was advised I would receive a full refund based on the product I was taking out. 4 months on I have not received the refund, raised a complaint and they provided conflicting information and asked me to check with my bank, I provided proof of my bank statements for two full months showing no refund. I’ve now had to take this to the financial ombudsman and my bank have taken the case to get the money back. I feel very let down by this company and wouldn’t ever use them again. Read more Read less

Criminal company do not get a mortgage with them. I will be reporting them to the finacial ombudsman for suspicious practices. This company should be shut down

One star is too much for this company. I had to ask three times for a redemption certificate, finally received and paid by cheque to... One star is too much for this company. I had to ask three times for a redemption certificate, finally received and paid by cheque to outstanding balance plus the extra for paying by cheque. Certificate received on 20/10/2023, cheque sent on the same date by recorded delivery, cheque was received by precise on 23/10/2023 and not paid in until 03/11/2023! Now they are chasing me for an outstanding balance for interest that has occurred because they didn’t submit the cheque on the date they received. I have spoken to numerous people now at precise and no one is willing to help or address this matter. Now they want to send an email to the financial team. Absolutely joke of a company. Read more Read less

I have requested a redemption certificate twice now. Instead I’ve had legal action letters and visit from a bailiff!

Absolute joke of a company, we supplied all the information they requested, as we we're totally open and transparent, and we agreed a 2 year... Absolute joke of a company, we supplied all the information they requested, as we we're totally open and transparent, and we agreed a 2 year fixed deal, which we were happy with, and then at the last minute, they changed the goal posts and said they could only offer us a 5 year fixed deal, funny that, after a short fall in interest rates, talk about ripping people off, these are not to be trusted in any way, shape or form. Read more Read less

I've had a 2nd mortgage with Precise Mortgages for 12 years, I've never defaulted, always paid on time yet with increased I treat rates recently... I've had a 2nd mortgage with Precise Mortgages for 12 years, I've never defaulted, always paid on time yet with increased I treat rates recently the took it upon themselves to increase by 8%, rather than by the 4% the actual rates went up by. Result is I am paying 12%!!! I think they want to either make a massive profit on this or repossess. Thanks fully I had the funds to pay it off and stick 2 fingers to them but AVOID! Read more Read less

I took out a mortgage in June 2015. Whenever I have called Precise they have been courteous. However, they didn’t offer me a new product... I took out a mortgage in June 2015. Whenever I have called Precise they have been courteous. However, they didn’t offer me a new product at the end of my two year period. So, I started overpaying my mortgage every month. I needed to go back to my broker for a new deal with precise, but he had moved away and some other brokers were wanting me to increase the length of my mortgage, which I wasn’t willing to do. So, I think precise are ok Read more Read less