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Newbury Building Society: Mortgages reviews

4.74
Based on 1,196 reviews, last reviewed 7th Sep 2024
8% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

4

Excellent service as usual.. Renewing existing mortgage product,superb service as usual from Kate Rockall with a good outcome.Rapid admin and actions.My only complaint is your rid... Read more Reviewed on: 7th September 2024
Charles Dale's avatar
Charles Dale

Latest lowest rating:

1

I made an overpayment on 22nd August . I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance an... Read more Reviewed on: 7th September 2024
David P's avatar
David P

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1196)

I made an overpayment on 22nd August .

1
I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance and new monthly payment which I : 1) disputed the calculation and 2) queried the first payment of the reduced amount Reviewed on: 7th September 2024
David P's avatar
David P
Reply from Newbury Building Society Thank you for your feedback David, we will be in touch about your overpayment. Response date: 9th September 2024
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Newbury Building Society

Excellent service as usual..

4
Renewing existing mortgage product,superb service as usual from Kate Rockall with a good outcome.Rapid admin and actions.My only complaint is your ridiculous secure message service,I have over the years only twice managed to access the message,this time took me 40 minutes they are so secure as to be totally useless-please make them useable! Reviewed on: 7th September 2024
Charles Dale's avatar
Charles Dale
Reply from Newbury Building Society Thank you for taking time to provide feedback Charles, we do appreciate it. We are currently looking to improve the secure messaging service, with a new system, and appreciate your frustration. Response date: 9th September 2024
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Newbury Building Society

Very easy process from start to finish.

5
Very easy process from start to finish. Best rate in the market for a 5 year fixed. Completed on time with no queries at all and all correspondence replied to very promptly. Would highly recommend based on the experience with our remortgage to Newbury Reviewed on: 6th September 2024
John B's avatar
John B
Reply from Newbury Building Society Thank you for taking the time to provide feedback, we do appreciate it! Response date: 9th September 2024
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Newbury Building Society

Mortgage product transfer

5
Very easy to transfer to a new product at the end of my existing rate. Reviewed on: 6th September 2024
Sean H's avatar
Sean H
Reply from Newbury Building Society Hi Sean, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th September 2024
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Newbury Building Society

Newbury have always been so helpful, patient, profes...

5
Newbury have always been so helpful, patient, professional and a pleasure to deal with - they never let us down. Reviewed on: 6th September 2024
Di Bradley's avatar
Di Bradley

Very efficient communication

5
All the members we spoke to communicated very efficiently. The mortgage offer was also the best by far. Reviewed on: 31st August 2024
Julia 's avatar
Julia
Reply from Newbury Building Society Hello Julie, we appreciate the time taken to leave us a review, thank you. Response date: 2nd September 2024
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Newbury Building Society

Very easy and helpful service, when we needed extra...

5
Very easy and helpful service, when we needed extra loan quickly sorted. Also pleasant and caring response re our anxiety Reviewed on: 31st August 2024
Dorothy Feather's avatar
Dorothy Feather
Reply from Newbury Building Society Hi Dorothy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 2nd September 2024
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Newbury Building Society

In branch service review

4
Newbury is not very good online. Reviewed on: 30th August 2024
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Verified Member

In branch service review

5
Chloe is a very smiley member of staff and always so helpful. Reviewed on: 30th August 2024
Verified Member's avatar
Verified Member

excellent for later life mortgages I used to work in...

5
excellent for later life mortgages I used to work in financial services and there is limited scope in this area.People need later life mortgages due to divorces and other circumstances. Reviewed on: 25th August 2024
JENS LUND's avatar
JENS LUND
Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreicate it. Response date: 27th August 2024
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Newbury Building Society

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