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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1429 reviews)

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4.78

Based on 1,429 reviews, last reviewed 26th Oct 2026

5% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Fantastic customer service provided by Hannah Hannah was brilliant during the meeting, informative and let me ask all my questions (I asked a lot of questions). She was patient and answered everyt... Read more Reviewed on: 26th October 2026

Latest lowest rating:

1

Time wasters Withdraw mortgage applications part way through without any explanation at all. Even requesting an explanation greets you with stonewalll silence. Reviewed on: 12th October 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1429)

Fantastic customer service provided by Hannah

Hannah was brilliant during the meeting, informative and let me ask all my questions (I asked a lot of questions). She was patient and answered everything and it really put me at ease. Reviewed on: 26th October 2026

Reply from Newbury Building Society Thank you so much for your feedback, we'll be sure to share this with Hannah who will be so pleased to hear it. Response date: 27th October 2026

Very straightforward easy to change from interest on...

Very straightforward easy to change from interest only to repayment Reviewed on: 23rd October 2026

Reply from Newbury Building Society Hi Richard, thank you very much for your feedback. We really appreciate it. Response date: 23rd October 2026

Long term happy customers

We have been with the Newbury for over 35 years; several properties involved. They accommodated every change we asked for. Always good mortgage options and rates, good payback options, always local offices for help or on the phone. A well organised company offering great mortgages and savings. Reviewed on: 15th October 2026

Reply from Newbury Building Society Hi Terence, thank you so much for this amazing feedback! We're happy to hear you have been with us for so long and look forward to providing you with great service for many more! Response date: 15th October 2026

Straightforward process

Straightforward process even though I'd prefer the payment maximum to have been provided during my telecon. Reviewed on: 14th October 2026

Reply from Newbury Building Society Thank you so much for taking the time to leave your feedback. We really appreciate it. Response date: 14th October 2026

Angela Bradshaw - thank you

Angela Bradshaw , second time I have dealt with her . She makes everything easy to understand. Reviewed on: 14th October 2026

Reply from Newbury Building Society Hi Rachel, thank you so much for your feedback. We'll share this with Angela, who will be so pleased to hear it. Response date: 14th October 2026

It was dreadful.

It was dreadful. After a series of normal conversations with a person on the phone (which I was told were recorded for quality control) and what I thought seemed like a smooth process, I was told suddenly that my mortgage was refused. That call was not recorded and the employee (different from previous one) kept saying the decision was final. and I could not do anything about it. Well it was not: I complained and they 'changed their minds' after two agonising weeks for me. AWFUL!!!! Reviewed on: 12th October 2026

Reply from Newbury Building Society Hi Jean, thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate how upsetting and frustrating this must have been. We’d really like to understand what happened, but unfortunately, we can’t identify your case from the information available here. If you could contact us at [email protected] quoting your review, we’ll make sure this is looked into. Response date: 13th October 2026

Time wasters

Withdraw mortgage applications part way through without any explanation at all. Even requesting an explanation greets you with stonewalll silence. Reviewed on: 12th October 2026

A very pleasant company who give excellent service

I can't imagine a mortgage company giving any better customer service and genuinely helpful advice than Newbury. Exceptional people. Reviewed on: 9th October 2026

Reply from Newbury Building Society Thanks for your feedback Guy! We appreciate you taking the time to leave such kind words. Response date: 12th October 2026

Switching mortgage was seamless

Switching mortgage at the end of the agreement to a new product was smooth and seamless. Helpful advice, efficient administration and very competitive terms. Reviewed on: 2nd October 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words. We do appreciate it. Response date: 2nd October 2026

Excellent from Start to Finish - Newbury BS Fantastic

As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suitable and the whole process from initial phone call, application, underwriting, required documentation was completed in a professional and easy manner. My aim is to provide excellent customer service/experience at all times and in this case Newbury BS made it simple. Thanks to Martin Yates BDM and Molly Lewis Underwriter who stood out as excellent staff members, a credit to your organisation Reviewed on: 22nd September 2026

Reply from Newbury Building Society Thank you so much for your feedback! We will be sure to share this with Martin and Molly who will be so pleased to hear it. Response date: 23rd September 2026

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