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Newbury Building Society: Mortgages reviews

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4.79
Based on 1,318 reviews, last reviewed 2nd Oct 2025
5% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

A smooth process and helpful advisors. Angela was very helpful and friendly, explained everything really well and helped me get the product I needed that worked for. Reviewed on: 2nd October 2025
Laura C's avatar
Laura C

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025
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Julie s
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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1318)

A smooth process and helpful advisors.

5
Angela was very helpful and friendly, explained everything really well and helped me get the product I needed that worked for. Reviewed on: 2nd October 2025
Laura C's avatar
Laura C
Reply from Newbury Building Society Hi Laura, thank you so much for your review. We have passed your kind words on to Angela who was delighted to hear them. Response date: 3rd October 2025
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Newbury Building Society

In branch service review

5
I am always completely impressed with their professionalism and customer service. Reviewed on: 30th September 2025
Reply from Newbury Building Society We’re thrilled to hear this and grateful you took the time to share your experience. Response date: 3rd October 2025
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Newbury Building Society

Excellent in every respect:, very professional and w...

5
Excellent in every respect:, very professional and whenever I phoned, clear answers given readily to any question I had. Easy to make down payments and to close the account on its anniversary. Reviewed on: 19th September 2025
Andrew 's avatar
Andrew
Reply from Newbury Building Society Hi Andrew, thank you so much for your feedback! We really appreciate your kind words. Response date: 25th September 2025
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Newbury Building Society

Very helpful throughout the process of sorting out m...

5
Very helpful throughout the process of sorting out my mortgage Reviewed on: 16th September 2025
Jason s's avatar
Jason s
Reply from Newbury Building Society Thanks for the kind words! We’re really glad we could help make the mortgage process smooth and straightforward for you. Response date: 17th September 2025
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Newbury Building Society

Very impressive service.

5
I received a very impressive service when my existing mortgage product was transferred to a new product. The switch was dealt with professionally and efficiently and I was very happy with the new products to choose from. Reviewed on: 12th September 2025
Alan B's avatar
Alan B
Reply from Newbury Building Society Hi Alan, thank you so much for your kind words! We really appreciate you taking the time to leave a review. Response date: 12th September 2025
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Newbury Building Society

In branch service review

5
Very efficient and obliging, helpful staff. Reviewed on: 29th August 2025
Reply from Newbury Building Society Thank you for your feedback - we appreciate it Response date: 1st September 2025
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Newbury Building Society

Very efficient and professional.

5
My application was dealt with swiftly and professionally. Reviewed on: 22nd August 2025
William C's avatar
William C
Reply from Newbury Building Society Hi William, thank you very much for submitting your review. We really appreciate your kind words. Response date: 26th August 2025
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Newbury Building Society

Transferring a mortgage from another provider could...

5
Transferring a mortgage from another provider could not have been easier. The service was efficient and courteous and timely. The new rate is fantastic. . Reviewed on: 19th August 2025
Mark Robson's avatar
Mark Robson
Reply from Newbury Building Society Thank you Mark for taking the time to leave feedback - we do appreciate it. Response date: 20th August 2025
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Newbury Building Society

Easy process to switch deals.

5
Easy process to switch deals when my previous one ended. Impressed that NBS initiated the contact. Competitive rate for an interest only mortgage. Reviewed on: 18th August 2025
JAH's avatar
JAH
Reply from Newbury Building Society Thank you for taking time to provide feedback - we really do appreciate it! Response date: 19th August 2025
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Newbury Building Society

Brilliant service

5
We wanted to explore whether we should take out a small mortgage or not and were dealt with by Angela Burton. She has deep product knowledge and worked hard to establish the best way forward for us, making all of the pros and cons of any action absolutely clear. Reviewed on: 15th August 2025
John S's avatar
John S
Reply from Newbury Building Society Hi John, thank you so much for taking time to provide feedback. We will share your comments with Angela, who will be so pleased to read them. Response date: 18th August 2025
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Newbury Building Society

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