Newbury Building Society Mortgages Reviews - Smart Money People

Ratings based on 75 reviews Last review 18 hours ago

Newbury Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of...

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Newbury Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Newbury Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Your Mortgages Reviews (75)

19th March 2019

Excellent service

Excellent & efficient service. We found the application process quick & on the whole stress free. The hamper on completion was a lovely touch! Thank you!

DeniseLevel 1

(0)

1st February 2019

Polite, honest, transparent, excellent.

Eve macdowell as always was excellent. Always on hand to respond to questions. She made the whole process easier and offered sound advice.

LianLevel 1

(0)

Reply from Newbury Building Society

Thank you for leaving such great feedback Lian, we will pass on your comments to Eve. It's always great to hear about positive experiences our members have.

25th January 2019

Lovely experience

Had a really good experience with NBS. lovely hamper that was sent to me aswell! Thank you x

ConnieLevel 1

(0)

Reply from Newbury Building Society

Thank you for your review Connie, we're glad to hear your experience was positive!

7th November 2018

Individual Building Society

Customer service with individual underwriting is exceptional with the Newbury. Can always speak to someone on the end of the phone if necessary.

Simon SmithLevel 1

(0)

5th October 2018

Gray longevity

42 years great service we've had a mortgage and savings all that time with Newbury

Dolly wobblesLevel 1

(1)

5th October 2018

Personal case review, good service

Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance...

Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance that most companies would not look twice at) and so Newbury were able to make a judgement that we would be good customers. All other places we applied to used only automated systems that are not able to look at a case and see that, despite income not meeting requirements, the customer could still clearly easily afford the payments required. We have had good customer service from Newbury over the past couple of years since we've been with them, and we are generally left alone unless we contact them, or for our yearly statement. No marketing is ever sent from them.
Negatives. First, we do have a very high interest rate, all things considered, so we will probably be switching to a cheaper option as soon as possible. Second, the company do not seem to be concerned about environmentally friendly practices. There is no option to opt out of paper correspondence and even when I send an email, I still receive a response by post. This needs to be addressed, as well as creating an online account option so that customers can keep up to date with their balance, get information on overpayments, and so on.

VertninLevel 1

(2)

11th February 2018

Local focus

Focus on the individual and care about the community. A perfect combination.

Ray AllisonLevel 1

(0)

2nd February 2018

Working to make a difference!

Great customer focus, driven and helping the local community as well as nationwide

Mark PorterLevel 1

(0)

24th January 2018

Superb, personal service, nothing is too much trouble for NBS.

One of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good...

One of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good factual, personalised information about products we ask about. Can't fault any element of NBS's customer service.

D PinnellLevel 1

(0)

23rd January 2018

Small but powerful

Excellent support,help & advise at a very stressful time

Terry BissessarLevel 1

(0)

22nd January 2018

Very helpful and.traditional good service

Found them to be fast and efficient plus accommodating of our circumstances.

RichbLevel 1

(0)

22nd January 2018

Professional, timely and efficient service

I had been concerned about securing a mortgage due to age but Newbury Building Society conducted their assessment in a fair, comprehensive and detailed manner, keeping me informed throughout. I was delighted with the result.

A L WelchLevel 1

(0)

22nd January 2018

Brilliant Service

I submitted a mortgage to Newbury and had excellent customer service. They helped me at every stage and moved things along quickly for me.

Pure Mortgage and ProtectionLevel 1

(0)

21st January 2018

Newbury Building Society is very good in various ways as a mortgage provider, I have been with it for many year and on three properties. Its good products, very good consultancy, fantastic advice, save us from worries and save us money.

Though there have been quite a few times I got very good advices from them, I give only two examples: I am now applying for an additional loan to my property, I planned for a discounted variable, but I was recommended a interest-only option, with...

Though there have been quite a few times I got very good advices from them, I give only two examples: I am now applying for an additional loan to my property, I planned for a discounted variable, but I was recommended a interest-only option, with lower interest rate and more suitable way to repay for me. Also, about five year ago, because of some reason, I asked for a bridge mortgage, for which I will need to pay much more interest, I was suggested a better way (plus the adviser's very helpful time control), eventually I bought the property in that way. You can feel their attitude are allway towards helping you, and their speciality is able to solve your problem.

YongLevel 1

(0)

21st January 2018

Best bespoke mortgage

The only mortgage provider to provide a non-standard mortgage, also giving a superb customer services by suggesting ways to reduce our mortgage payments.

Sonja McCullochLevel 1

(0)

19th January 2018

Continually the best performer in the market place.

We have continually renewed our Mortgage product with The Newbury over the past 25 years not because of blind trust but because they continually out-perform the competition and are always available for phone consultations to iron out any queries I...

We have continually renewed our Mortgage product with The Newbury over the past 25 years not because of blind trust but because they continually out-perform the competition and are always available for phone consultations to iron out any queries I have had and advise of better products.

Dai_BowenLevel 1

(0)

19th January 2018

Newbury BS - deal with real people

Old fashioned approach - look at the applicant as a person not a number, allied to decent quality products, all alongside friendly, competent and efficient staff.

Paul BowderLevel 1

(0)

19th January 2018

Excellent service bar none

Very fast to offer, great communication and a can do attitude

Elliott MurtaghLevel 1

(0)

19th January 2018

Helpful, understanding, efficient

Newbury are easy to contact, efficient in their processing and always ready to help.

M TateLevel 1

(0)

18th January 2018

Warming.

A warming resolution to all dealings with NBS are the experience that I enjoyed. NM

NeilLevel 1

(0)

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