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7th November 2018
Individual Building Society
Customer service with individual underwriting is exceptional with the Newbury. Can always speak to someone on the end of the phone if necessary.
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5th October 2018
Gray longevity
42 years great service we've had a mortgage and savings all that time with Newbury
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5th October 2018
Personal case review, good service
Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance...
Read more Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance that most companies would not look twice at) and so Newbury were able to make a judgement that we would be good customers. All other places we applied to used only automated systems that are not able to look at a case and see that, despite income not meeting requirements, the customer could still clearly easily afford the payments required. We have had good customer service from Newbury over the past couple of years since we've been with them, and we are generally left alone unless we contact them, or for our yearly statement. No marketing is ever sent from them.
Negatives. First, we do have a very high interest rate, all things considered, so we will probably be switching to a cheaper option as soon as possible. Second, the company do not seem to be concerned about environmentally friendly practices. There is no option to opt out of paper correspondence and even when I send an email, I still receive a response by post. This needs to be addressed, as well as creating an online account option so that customers can keep up to date with their balance, get information on overpayments, and so on.
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11th February 2018
Local focus
Focus on the individual and care about the community. A perfect combination.
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2nd February 2018
Working to make a difference!
Great customer focus, driven and helping the local community as well as nationwide
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24th January 2018
Superb, personal service, nothing is too much trouble for NBS.
One of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good...
Read moreOne of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good factual, personalised information about products we ask about. Can't fault any element of NBS's customer service.
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23rd January 2018
Small but powerful
Excellent support,help & advise at a very stressful time
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22nd January 2018
Very helpful and.traditional good service
Found them to be fast and efficient plus accommodating of our circumstances.
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22nd January 2018
Professional, timely and efficient service
I had been concerned about securing a mortgage due to age but Newbury Building Society conducted their assessment in a fair, comprehensive and detailed manner, keeping me informed throughout. I was delighted with the result.
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22nd January 2018
Brilliant Service
I submitted a mortgage to Newbury and had excellent customer service. They helped me at every stage and moved things along quickly for me.
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21st January 2018
Newbury Building Society is very good in various ways as a mortgage provider, I have been with it for many year and on three properties. Its good products, very good consultancy, fantastic advice, save us from worries and save us money.
Though there have been quite a few times I got very good advices from them, I give only two examples: I am now applying for an additional loan to my property, I planned for a discounted variable, but I was recommended a interest-only option, with...
Read moreThough there have been quite a few times I got very good advices from them, I give only two examples: I am now applying for an additional loan to my property, I planned for a discounted variable, but I was recommended a interest-only option, with lower interest rate and more suitable way to repay for me. Also, about five year ago, because of some reason, I asked for a bridge mortgage, for which I will need to pay much more interest, I was suggested a better way (plus the adviser's very helpful time control), eventually I bought the property in that way. You can feel their attitude are allway towards helping you, and their speciality is able to solve your problem.
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21st January 2018
Best bespoke mortgage
The only mortgage provider to provide a non-standard mortgage, also giving a superb customer services by suggesting ways to reduce our mortgage payments.
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19th January 2018
Continually the best performer in the market place.
We have continually renewed our Mortgage product with The Newbury over the past 25 years not because of blind trust but because they continually out-perform the competition and are always available for phone consultations to iron out any queries I...
Read more We have continually renewed our Mortgage product with The Newbury over the past 25 years not because of blind trust but because they continually out-perform the competition and are always available for phone consultations to iron out any queries I have had and advise of better products.
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19th January 2018
Newbury BS - deal with real people
Old fashioned approach - look at the applicant as a person not a number, allied to decent quality products, all alongside friendly, competent and efficient staff.
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19th January 2018
Excellent service bar none
Very fast to offer, great communication and a can do attitude
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19th January 2018
Helpful, understanding, efficient
Newbury are easy to contact, efficient in their processing and always ready to help.
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18th January 2018
Warming.
A warming resolution to all dealings with NBS are the experience that I enjoyed. NM
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18th January 2018
Personal Service
I've had several mortgages with NBS starting when I moved into self-employment and the high street providers wouldn't touch me, ignoring my previous earnings and savings. NBS apply a different approach; looking at you as a whole person not a set of...
Read moreI've had several mortgages with NBS starting when I moved into self-employment and the high street providers wouldn't touch me, ignoring my previous earnings and savings. NBS apply a different approach; looking at you as a whole person not a set of numbers. They answer the phone, respond to emails and simply meet all expectations. I can't recommend them highly enough
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18th January 2018
Superb service for nearly 30 years
I would recommend anyone, whether just starting out or looking to switch mortgage provider, to talk to their local Newbury branch. So glad that we did back in 1998!
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18th January 2018
Great service from a smaller provider
I had great service from this smaller provider
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