Write a review

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (1385 reviews)

View other Newbury Building Society products

4.84

Based on 1,385 reviews, last reviewed 20th May 2026

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Lauren Dearlove and Newbury. Lauren Dearlove has been a very good contact. She has been patient and excellent. Apart from a member of staff that spoke very poor English and had d... Read more Reviewed on: 20th May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1385)

Lauren Dearlove and Newbury.

Lauren Dearlove has been a very good contact. She has been patient and excellent. Apart from a member of staff that spoke very poor English and had difficulty understanding what I wanted, I would still give the Newbury 5 stars as Lauren Dearlove more than made up for it. Such a shame you do not do the type of commercial mortgage I wanted but would not hesitate if I need a commercial one. Reviewed on: 20th May 2026

Reply from Newbury Building Society Thank you for your feedback Ledgia, we will be sure to share this with Lauren, who will be so pleased. Response date: 21st May 2026

Newbury took a very sensible and pragmatic approach...

Newbury took a very sensible and pragmatic approach to our rather unsual house purchase, and where other mortgage lenders had so many rules which frankly didn't make sense Newbury simply took a rational approach. They were "flexible" and made our new home purchase possible. We would recommend them. Reviewed on: 18th May 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback Hamish, and your kind words, we do appreciate it. Response date: 19th May 2026

Great customer service from human beings - both on t...

Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

Reply from Newbury Building Society Thank you for your feedback, we're glad to hear you were happy with our service. Response date: 8th May 2026

Very helpful, nice people, quick and efficient.

Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Reply from Newbury Building Society Thank you Guy for taking time to leave feedback - we really appreciate it. Response date: 5th May 2026

5 Star Rating from a 5 Star Whole of Market Broker :)

I am a Whole of Market Mortgage Broker with access to over 175+ lenders so it is safe to say that I am not lacking lenders that I can recommend to my clients. I have used and recommended Newbury Building Society to my clients over the last few years and will continue to do some for many years to come. Their flexible criteria, excellent service & competitive rates means there is a really good space in the market for them as a lender. A particular thank you to Matt Long whose is an incredible BDM and fantastic support to me as a broker :) Reviewed on: 1st May 2026

Reply from Newbury Building Society Thank you so much for taking time to leave feedback Anuj, we do appreciate it, and Matt will be so pleased to read your comments. Response date: 5th May 2026

Helpful, knowledgeable, personable service

Dealt with Rose Tilley and found her helpful, knowledgeable and very easy to communicate with. Reviewed on: 27th April 2026

Reply from Newbury Building Society Hello, thank you for your feedback! We will share this with Rose, who I'm sure will be happy to hear it. Response date: 28th April 2026

Smooth, Fast and Easy for BTL Non Resident Mortgage

The whole process was smooth and easy, our income situation is slightly different to most and normally can be a challenge but Newbury made our lives easy in the biggest purchase of our lives. Thank you Reviewed on: 26th April 2026

Reply from Newbury Building Society Hi Sean, we really appreciate your feedback. Thank you for taking the time to share it. Response date: 27th April 2026

Newbury Building Society Made Our Move Possible

Newbury Building Society were able to provide me with a mortgage despite some of the challenges as an expat moving back to the UK. I highly recommend their flexibility and willingness to consider my specific needs Reviewed on: 25th April 2026

Reply from Newbury Building Society Hi David, thank you for your feedback! We really appreciate your kind words. Response date: 27th April 2026

I loved the welcome goodie pack when I moved into my...

I loved the welcome goodie pack when I moved into my new house which I had never had from another lender. It was such a lovely treat when I was exhausted from moving. The staff have all been lovely whenever I’ve had any interaction with them over the 5 years and I wouldn’t hesitate to use NBS again. Reviewed on: 23rd April 2026

Reply from Newbury Building Society Thank you for your lovely review, Kirstie! We're delighted that you enjoyed your welcome box. Congratulations on your new home! Response date: 24th April 2026

Mortgage

Happy with best mortgage offerred to me Reviewed on: 23rd April 2026

Reply from Newbury Building Society Thank you for your review, that's great to hear! Response date: 24th April 2026

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from Clydesdale Bank 4.10 from 4 reviews
Fixed Rate Mortgage
from HSBC 4.01 from 97 reviews
Fixed Rate Mortgage
from West Brom Building Society 3.45 from 8 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.90 from 8733 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub