Newbury Building Society Mortgages Reviews

VERY VERY LIKELY

GOOD MORGTAGE PROVIDER WITH EASY TO UNDERSTAND COMMUNICATIONS

William EvansLevel 1

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Excellent and friendly service.

The whole experience of applying for a mortgage, which can be stressful, was made so much more pleasant by the assistance of the mortgage advisor.

Patrick WillanLevel 1

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Not Just Box Ticking

Unlike a lot of lenders who have a tick box system Newbury Building Society look beyond this and treat each case individually. It certainly worked for my ‘not normal’ circumstances. Can’t thank Newbury Building Society enough.

Angie Ferguson Level 1

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The stress of a new build

They have never failed to be friendly, helpful and efficient during what has been a very stressful period of our lives

LindseyLevel 1

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Excellent personal service.

I have been with NBS for many years, and they have always been responsive and helpful with their communication.

Nigel PowellLevel 1

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Fantastic Service

We received a fantastic service while applying for our new mortgage. Our mortgage advisor Ella was lovely and always provided feedback and help where needed. 100% recommend NBS to friends and family.

KatieLevel 1

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Efficient and dast

My mortgage redemption form was emailed to me within a few hours and I seamlessly paid it off that day. No fuss, no bother! All very easy and a few days later I got a letter through the post saying my mortgage with Newbury was now over. Hassle free...

My mortgage redemption form was emailed to me within a few hours and I seamlessly paid it off that day. No fuss, no bother! All very easy and a few days later I got a letter through the post saying my mortgage with Newbury was now over. Hassle free and easy transactions at all times . Thank you

JaneLevel 1

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A mortgage provider who delivers real customer service

I can honestly say it has been a pleasure dealing with the Newbury Building Society. Everybody is responsive, friendly and professional. Your customer service is excellent, process simple and efficient and the speed at which you make decisions beats...

I can honestly say it has been a pleasure dealing with the Newbury Building Society. Everybody is responsive, friendly and professional. Your customer service is excellent, process simple and efficient and the speed at which you make decisions beats the competition hands down. I would happily recommend NBS to anyone. Thank you for making the mortgage transfer so painless.

Emma ScowenLevel 1

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Outstanding service made re-mortgaging simple and stress free.

The Mortgage Adviser at the Abingdon branch was outstanding and very patient whilst we sorted out our...

The Mortgage Adviser at the Abingdon branch was outstanding and very patient whilst we sorted out our requirements.
All the staff dealt with were extremely helpful and very efficient which made the process of re-mortgaging simple and stress free.
The product chosen suited our unusual circumstances and is one of the most competitive in the market.

Hugh ElsonLevel 1

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complicated assessment

with the Help of Lisa Wedge I achieved this but it was very long and now a year later just taking place. Not all delays were Newbury but Lisa was helpful, less so from the "assessor".

hazel hillLevel 1

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Fast efficient service

You have acted promptly and efficiently at all times.

C G Duckworth Level 1

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Phone appointment feedback

I received a call back from Eve McDowell (Mortgage Advisor - Wokingham) regarding the transfer of an existing mortgage. I am pleased to say Eve was extremely helpful with her knowledge and ability to communicate, overall I was happy with the outcome...

I received a call back from Eve McDowell (Mortgage Advisor - Wokingham) regarding the transfer of an existing mortgage. I am pleased to say Eve was extremely helpful with her knowledge and ability to communicate, overall I was happy with the outcome of the appointment.

TSDLevel 1

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Very helpful and I got a better deal than I had before

The service given was professional, friendly and very helpful. The information I needed was presented clearly and I was very pleased to get a better rate on my mortgage by going direct to NBS and discussing in person was very helpful.

Nick SandelLevel 1

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A friendly yet professional service

We were advised to apply for a mortgage with newbury through our financial advisor. They offered us a prompt and fair offer for our first ever mortgage and we are truly thankful as it meant we could finally get on the ladder. Thanks Newbury!

Liz FranklandLevel 1

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Great customer service

We had a thoroughly positive experience. We completed our first shared ownership mortgage recently and it meant such a lot to my family and I. They provide a professional and friendly service that meant you feel they are always approachable. Thanks...

We had a thoroughly positive experience. We completed our first shared ownership mortgage recently and it meant such a lot to my family and I. They provide a professional and friendly service that meant you feel they are always approachable. Thanks Newbury!

Steven franklandLevel 1

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The Newbury was one of the very few building societies willing to help people of our age (over 70) to obtain a mortgage at a competitive rate as an alternative to equity release.

We had to request an extension of our mortgage offer twice due to unavoidable and unexpected delays in the sale of our existing property and purchase of the new and found the underwriter to be very helpful and understanding in granting our request via...

We had to request an extension of our mortgage offer twice due to unavoidable and unexpected delays in the sale of our existing property and purchase of the new and found the underwriter to be very helpful and understanding in granting our request via our mortgage broker Mark Cornes (MC Mortgages).

STUART TARRLevel 1

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Very pleased to be renewing our mortgage with NBS!

We've been very satisfied with the service from you the last 3 years and pleased to ne renewing again with...

We've been very satisfied with the service from you the last 3 years and pleased to ne renewing again with you.

The only niggle we have is that NBS were not able to offer a fixed rate product (shared ownership mortgage) when we renewed our mortgage earlier this month.

LisaLevel 1

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Friendly, professional, local service

Having been a member for a number of years, I've been happy to recommend the Newbury to others. They have always been very approachable and take the time to talk through available options and products to suit different situations. Well done & keep it up.

Having been a member for a number of years, I've been happy to recommend the Newbury to others. They have always been very approachable and take the time to talk through available options and products to suit different situations.
Well done & keep it up.

Mark DriverLevel 1

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Wait Time

It took a long time to receive responses back regarding a retention which is a fairly important part of a mortgage since it meant we had to pay more upfront.

SamLevel 1

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Helpful provider but could be more proactive

My rate was due to expire and Newbury got in contact well in advance which was great. I arranged a chat with them and the adviser was helpful although they were only able to offer me one option. They sent me through the details by post but there was...

My rate was due to expire and Newbury got in contact well in advance which was great. I arranged a chat with them and the adviser was helpful although they were only able to offer me one option. They sent me through the details by post but there was no obvious way to accept the proposed new rate and no one contacted me for weeks afterwards. I ended up having to call Newbury the week before to ask how i could accept. It would have been more helpful to have a follow up call or to include the neccessary paperwork the first time rather than me needing to ring around to get it sorted on time. Other than that i'm happy with my provider and they are easy to use.

Toni RyanLevel 1

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