Newbury Building Society Mortgages Reviews

Ratings based on 324 reviews Last review 5 days ago

Newbury Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of...

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Newbury Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Newbury Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Your Mortgages Reviews (324)

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17th October 2020

Mortgages to Save You Money!

I am very impressed by their level of customer service. Newbury Building Society rang me up and saved me money simply by helping me switch to one of their new mortgage products. Things were easily and concisely explained and more importantly the...

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I am very impressed by their level of customer service. Newbury Building Society rang me up and saved me money simply by helping me switch to one of their new mortgage products. Things were easily and concisely explained and more importantly the correct paperwork to enable me to complete my transaction arrived quickly. No hassle and no fuss. I would definitely recommend dealing with them.

Reply from Newbury Building Society
Hi Richard, thank you so much for your kind words and taking the time to provide this feedback - we really appreciate it.
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5th October 2020

Didn't feel like a valued customer

We were reassessing our mortgage for the final few years left on it, And as we have quite a small mortgage for a couple not 50 year's of age. We thought we might add a top up of say ten thousand but the person sorting it out at the other end of the...

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We were reassessing our mortgage for the final few years left on it, And as we have quite a small mortgage for a couple not 50 year's of age. We thought we might add a top up of say ten thousand but the person sorting it out at the other end of the phone was so rude we couldn't be bothered and are looking elsewhere to borrow the money for home improvements as he said we had to get at least three quotes on writing so he could agree if we could get the money or not, my wife was left feeling very under valued as a customer of twenty years and only about five years left on our mortgage.

Reply from Newbury Building Society
Dear Geoffrey, thank you for taking the time to provide feedback. We are sorry to hear that you have had this experience and have been left feeling this way. Our Direct Sales Manager will be in contact with you to discuss shortly.
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4th October 2020

Impressed!

I am so impressed by Newbury for entrusting me with a mortgage.. Letting me pay bi-monthly.. and the survival box

Reply from Newbury Building Society
Hi - thank you for taking the time to leave feedback for us - we appreciate it. Happy new home!
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2nd October 2020

The usual friendly efficient service with common sense .

Our situation was unusual,we applied for a further loan in order to change the property that the original loan was secured against.This tested the systems within the Society but superb ,friendly ,rapid service from Jill and Roger made it happen.Many...

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Our situation was unusual,we applied for a further loan in order to change the property that the original loan was secured against.This tested the systems within the Society but superb ,friendly ,rapid service from Jill and Roger made it happen.Many thanks once again.

Reply from Newbury Building Society
Hi Charles, thanks for taking the time to provide feedback and for your kinds words. We have shared your comments with Jill and Roger and know they will really appreciate them. Many thanks
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28th September 2020

New mortgage for mature applicants

we secured a mortgage on a second property without issue. We are not young and didn't expect such a positive experience. This has been a stressfree process. Thankyou

Reply from Newbury Building Society
Hi Susan, thank you for taking the time to leave feedback and for your kind words. We are so pleased to hear that the process has been straightforward - we try to make it stress free! We really appreciate it - thanks again.
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25th September 2020

Excellent response to application and consequent offer

We were pleased to get such a quick response about our remortgage and good communication throughout the process.

Reply from Newbury Building Society
Hello, thank you for taking the time to leave feedback - we really appreciate it.
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25th September 2020

A very professional Job

The team who administered my mortgage did an excellent job which couldn't be faulted. They encountered problems getting information from First Direct but persaveared and succeeded all the while keeping me informed of what was going on. First class...

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The team who administered my mortgage did an excellent job which couldn't be faulted. They encountered problems getting information from First Direct but persaveared and succeeded all the while keeping me informed of what was going on. First class service!

Reply from Newbury Building Society
Hi Andy, thank you for your kind words and taking the time to leave feedback - we really appreciate it!
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23rd September 2020

First time buyer

Lisa Wedge was amazing. She went above and beyond to help us with our mortgage. She was very responsive to our needs and made it a stress free process. Cant thank her enough. I would highly recommend. Thanks again Paul C

Reply from Newbury Building Society
Hi Paul - thank you for your kind words and for taking the time to leave feedback - Lisa will be so pleased to hear this. And congratulations on your new home!
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21st September 2020

Inadequate Remortgage Quote

Your mortgage advisor called who was very helpful but unfortunately your remortgage offer was well below the offers provided by other lenders. For this reason we left you and considering your interest rates its unlikely we will come back until you can...

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Your mortgage advisor called who was very helpful but unfortunately your remortgage offer was well below the offers provided by other lenders. For this reason we left you and considering your interest rates its unlikely we will come back until you can compete with other lenders.

Reply from Newbury Building Society
Hi Paul, thank you for providing feedback, we share all comments with the product team and they are important to us. We are sorry we were unable to provide you with a suitable product at this time.
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20th September 2020

Easy Application for 1st Mortgage

The application process was quick and easy, and we got accepted quicker than expected. Thank you for making our first house buy a simpler one!

Reply from Newbury Building Society
HI Katie - you are welcome and thank you for taking the time to provide feedback - we really appreciate it. Happy new home!
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18th September 2020

Efficient Service

My husband and I decided to release capital from our house to purchase a property in Italy. From our first enquiry to being forwarded the funds we have received a professional, efficient service. We were fully informed all of the time and had no...

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My husband and I decided to release capital from our house to purchase a property in Italy. From our first enquiry to being forwarded the funds we have received a professional, efficient service. We were fully informed all of the time and had no stress as every process was simple and straightforward. This is our third mortgage with the Newbury and cannot praise the staff highly enough.
In these difficult times it is nice to know that you can still rely on good service.
Thank you

Reply from Newbury Building Society
Hi Susan, thank you so much for your kind words and for taking the time to leave feedback. Much appreciated by us all.
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14th September 2020

No fuss no worries

We have been mortgage customers of Newbury Building Society for almost 20 years and have been highly pleased and satisfied with the service and assistance they have consistently provided. Most recently we have taken the decision to pay off our...

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We have been mortgage customers of Newbury Building Society for almost 20 years and have been highly pleased and satisfied with the service and assistance they have consistently provided. Most recently we have taken the decision to pay off our outstanding balance slightly early and the assistance we have received in doing this has been quick and informative. If you want no fuss, no worries, just helpful assistance when you need it, the Newbury is the one!

Reply from Newbury Building Society
Hi Peter, thank you so much for taking the time to leave feedback for us and for your kind words. We really appreciate it.
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11th September 2020

The perfect experience

This was my first time applying for a mortgage and Eve has made my experience absolutely amazing. I was provided every bit of information I needed and she took the time to explain everything to me and to answer every question no matter how small. What...

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This was my first time applying for a mortgage and Eve has made my experience absolutely amazing. I was provided every bit of information I needed and she took the time to explain everything to me and to answer every question no matter how small. What I thought would be a long, stressful process turned out to be a wonderful experience. I am forever grateful!

Reply from Newbury Building Society
Hi Ali, thank you so much for taking the time to leave feedback and for your kind words - we will be sure to share them with Eve - who will be so pleased. It's always rewarding to hear when the mortgage process has been straight-forward and stress-free. Congratulations on your new home!