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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1381 reviews)

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4.81

Based on 1,381 reviews, last reviewed 1st May 2026

13% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

5 Star Rating from a 5 Star Whole of Market Broker :) I am a Whole of Market Mortgage Broker with access to over 175+ lenders so it is safe to say that I am not lacking lenders that I can recommend to my ... Read more Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1381)

5 Star Rating from a 5 Star Whole of Market Broker :)

I am a Whole of Market Mortgage Broker with access to over 175+ lenders so it is safe to say that I am not lacking lenders that I can recommend to my clients. I have used and recommended Newbury Building Society to my clients over the last few years and will continue to do some for many years to come. Their flexible criteria, excellent service & competitive rates means there is a really good space in the market for them as a lender. A particular thank you to Matt Long whose is an incredible BDM and fantastic support to me as a broker :) Reviewed on: 1st May 2026

Helpful, knowledgeable, personable service

Dealt with Rose Tilley and found her helpful, knowledgeable and very easy to communicate with. Reviewed on: 27th April 2026

Reply from Newbury Building Society Hello, thank you for your feedback! We will share this with Rose, who I'm sure will be happy to hear it. Response date: 28th April 2026

Smooth, Fast and Easy for BTL Non Resident Mortgage

The whole process was smooth and easy, our income situation is slightly different to most and normally can be a challenge but Newbury made our lives easy in the biggest purchase of our lives. Thank you Reviewed on: 26th April 2026

Reply from Newbury Building Society Hi Sean, we really appreciate your feedback. Thank you for taking the time to share it. Response date: 27th April 2026

Newbury Building Society Made Our Move Possible

Newbury Building Society were able to provide me with a mortgage despite some of the challenges as an expat moving back to the UK. I highly recommend their flexibility and willingness to consider my specific needs Reviewed on: 25th April 2026

Reply from Newbury Building Society Hi David, thank you for your feedback! We really appreciate your kind words. Response date: 27th April 2026

I loved the welcome goodie pack when I moved into my...

I loved the welcome goodie pack when I moved into my new house which I had never had from another lender. It was such a lovely treat when I was exhausted from moving. The staff have all been lovely whenever I’ve had any interaction with them over the 5 years and I wouldn’t hesitate to use NBS again. Reviewed on: 23rd April 2026

Reply from Newbury Building Society Thank you for your lovely review, Kirstie! We're delighted that you enjoyed your welcome box. Congratulations on your new home! Response date: 24th April 2026

Mortgage

Happy with best mortgage offerred to me Reviewed on: 23rd April 2026

Reply from Newbury Building Society Thank you for your review, that's great to hear! Response date: 24th April 2026

Bespoke Mortgage

Newbury were able to offer us a Bespoke mortgage based on our unique and unusual circumstances where high street lenders were unable. The mortgage underwriter was quick to respond and customer service were able to adjust my payment dates efficiently upon completion. Reviewed on: 19th April 2026

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 20th April 2026

Very easy to deal with.

We found the initial mortgage application process very straightforward, as was the re-mortgage a few years later. On the few times we had to contact customer service, the response was always clear and in reasonable time. We would certainly use them again in future if needed. Reviewed on: 17th April 2026

Reply from Newbury Building Society Hi Fuzzy, thank you so much for this feedback! We really appreciate your kind words. Response date: 17th April 2026

Very pleased with the bespoke mortgage deal we were...

Very pleased with the bespoke mortgage deal we were offered to suit our unique circumstances Reviewed on: 13th April 2026

Reply from Newbury Building Society Good afternoon Andrea, thank you so much for your kind words. We appreciate you taking the time to leave feedback. Response date: 13th April 2026

I have been a mortgage holder with Newbury for over...

I have been a mortgage holder with Newbury for over 15 years. Never had a issue with them. Just recently renewed with them. The quote they gave me lasted a month, which was great, as during that time, Mr T decided to increase the oil price, which then meant interest % rates could move up. My quote was set before this all kicked off. The only slight negative i had is that i had to travel to another town to get a appointment. I was looking for a Saturday appointment, but they did not provide that in my location. Apart from that, every thing was excellent. Reviewed on: 13th April 2026

Reply from Newbury Building Society Thank you so much for your kind words. We appreciate you taking the time to leave your feedback. Response date: 13th April 2026

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