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Newbury Building Society Mortgages Reviews

Ratings based on 178 reviews Last review 1 day ago

Newbury Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of...

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Newbury Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Newbury Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

5 162
4 11
3 5
2 0
1 0

Your Mortgages Reviews (178)

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7th December 2019

Excellent and friendly service.

The whole experience of applying for a mortgage, which can be stressful, was made so much more pleasant by the assistance of the mortgage advisor.

Reply from Newbury Building Society
Hi Patrick, thank you for taking the time to leave feedback. We are so pleased to hear when we have made the process easier.
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29th November 2019

Not Just Box Ticking

Unlike a lot of lenders who have a tick box system Newbury Building Society look beyond this and treat each case individually. It certainly worked for my ‘not normal’ circumstances. Can’t thank Newbury Building Society enough.

Reply from Newbury Building Society
Hi Angie, thank you for taking the time to leave feedback, it's very much appreciated. It's great to hear when we have been able to help.
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29th November 2019

The stress of a new build

They have never failed to be friendly, helpful and efficient during what has been a very stressful period of our lives

Reply from Newbury Building Society
Hi Lindsey, thank you for taking the time to leave feedback for us. We are so pleased to hear that we helped make the stressful times a little less so.
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29th November 2019

Excellent personal service.

I have been with NBS for many years, and they have always been responsive and helpful with their communication.

Reply from Newbury Building Society
Hi Nigel, Thank you for taking the time to leave feedback for us. It's always rewarding to hear positive feedback on our service. Thank you
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29th November 2019

Fantastic Service

We received a fantastic service while applying for our new mortgage. Our mortgage advisor Ella was lovely and always provided feedback and help where needed. 100% recommend NBS to friends and family.

Reply from Newbury Building Society
Hi Katie, thank you for taking the time to leave feedback for us, it's much appreciated. We will be sure to share your comments with Ella, who will be thrilled. Thanks again.
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29th November 2019

Efficient and dast

My mortgage redemption form was emailed to me within a few hours and I seamlessly paid it off that day. No fuss, no bother! All very easy and a few days later I got a letter through the post saying my mortgage with Newbury was now over. Hassle free...

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My mortgage redemption form was emailed to me within a few hours and I seamlessly paid it off that day. No fuss, no bother! All very easy and a few days later I got a letter through the post saying my mortgage with Newbury was now over. Hassle free and easy transactions at all times . Thank you

Reply from Newbury Building Society
Hi Jane , thank you for taking the time to leave feedback for us, it's much appreciated.
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27th November 2019

A mortgage provider who delivers real customer service

I can honestly say it has been a pleasure dealing with the Newbury Building Society. Everybody is responsive, friendly and professional. Your customer service is excellent, process simple and efficient and the speed at which you make decisions beats...

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I can honestly say it has been a pleasure dealing with the Newbury Building Society. Everybody is responsive, friendly and professional. Your customer service is excellent, process simple and efficient and the speed at which you make decisions beats the competition hands down. I would happily recommend NBS to anyone. Thank you for making the mortgage transfer so painless.

Reply from Newbury Building Society
Hi Emma, thank you so much for taking the time to leave feedback, it really is appreciated by us all. We will be sure to share your comments with the teams that have helped with your transfer, they will be so pleased to read this. Thanks again.
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23rd November 2019

Outstanding service made re-mortgaging simple and stress free.

The Mortgage Adviser at the Abingdon branch was outstanding and very patient whilst we sorted out our...

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The Mortgage Adviser at the Abingdon branch was outstanding and very patient whilst we sorted out our requirements.
All the staff dealt with were extremely helpful and very efficient which made the process of re-mortgaging simple and stress free.
The product chosen suited our unusual circumstances and is one of the most competitive in the market.

Reply from Newbury Building Society
Hi Hugh, thank you for taking the time to leave feedback. We are pleased to hear that your re-mortgaging was a stress-free process. We will share your comments with the team at Abingdon. Many thanks again.
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22nd November 2019

complicated assessment

with the Help of Lisa Wedge I achieved this but it was very long and now a year later just taking place. Not all delays were Newbury but Lisa was helpful, less so from the "assessor".

Reply from Newbury Building Society
Hi Hazel, thank you for taking the time to leave feedback. We will be sure to share your comments with Lisa and we will look into why the process was complicated to see if we can improve this. Many thanks for letting us know.
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21st November 2019

Phone appointment feedback

I received a call back from Eve McDowell (Mortgage Advisor - Wokingham) regarding the transfer of an existing mortgage. I am pleased to say Eve was extremely helpful with her knowledge and ability to communicate, overall I was happy with the outcome...

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I received a call back from Eve McDowell (Mortgage Advisor - Wokingham) regarding the transfer of an existing mortgage. I am pleased to say Eve was extremely helpful with her knowledge and ability to communicate, overall I was happy with the outcome of the appointment.

Reply from Newbury Building Society
Hi, thank you for taking the time to leave feedback, it's much appreciated. We will be sure to share your comments with Eve.
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19th November 2019

Very helpful and I got a better deal than I had before

The service given was professional, friendly and very helpful. The information I needed was presented clearly and I was very pleased to get a better rate on my mortgage by going direct to NBS and discussing in person was very helpful.

Reply from Newbury Building Society
Hi Nick, thank you for taking the time to leave feedback, it's much appreciated.
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18th November 2019

A friendly yet professional service

We were advised to apply for a mortgage with newbury through our financial advisor. They offered us a prompt and fair offer for our first ever mortgage and we are truly thankful as it meant we could finally get on the ladder. Thanks Newbury!

Reply from Newbury Building Society
Hi Liz, thank you for taking the time to leave feedback - and congratulations on your new home!
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16th November 2019

Great customer service

We had a thoroughly positive experience. We completed our first shared ownership mortgage recently and it meant such a lot to my family and I. They provide a professional and friendly service that meant you feel they are always approachable. Thanks...

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We had a thoroughly positive experience. We completed our first shared ownership mortgage recently and it meant such a lot to my family and I. They provide a professional and friendly service that meant you feel they are always approachable. Thanks Newbury!

Reply from Newbury Building Society
Hi Steven, thank you! It's always lovely to hear that we have helped our customers purchase their homes. Thank you for taking the time to leave feedback and you're very welcome :-)
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16th November 2019

The Newbury was one of the very few building societies willing to help people of our age (over 70) to obtain a mortgage at a competitive rate as an alternative to equity release.

We had to request an extension of our mortgage offer twice due to unavoidable and unexpected delays in the sale of our existing property and purchase of the new and found the underwriter to be very helpful and understanding in granting our request via...

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We had to request an extension of our mortgage offer twice due to unavoidable and unexpected delays in the sale of our existing property and purchase of the new and found the underwriter to be very helpful and understanding in granting our request via our mortgage broker Mark Cornes (MC Mortgages).

Reply from Newbury Building Society
Hi Stuart, thank you for taking the time to leave feedback, it's much appreciated. Pleased to hear that your offer went through and we could be of help.
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15th November 2019

Very pleased to be renewing our mortgage with NBS!

We've been very satisfied with the service from you the last 3 years and pleased to ne renewing again with...

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We've been very satisfied with the service from you the last 3 years and pleased to ne renewing again with you.

The only niggle we have is that NBS were not able to offer a fixed rate product (shared ownership mortgage) when we renewed our mortgage earlier this month.

Reply from Newbury Building Society
Hi Lisa, thank you for taking the time to provide feedback, we really do appreciate it. We have shared your feedback with the product team who are always reviewing the products we offer are meeting our customers needs. Thank you
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15th November 2019

Friendly, professional, local service

Having been a member for a number of years, I've been happy to recommend the Newbury to others. They have always been very approachable and take the time to talk through available options and products to suit different situations. Well done & keep it up.

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Having been a member for a number of years, I've been happy to recommend the Newbury to others. They have always been very approachable and take the time to talk through available options and products to suit different situations.
Well done & keep it up.

Reply from Newbury Building Society
Hi Mark, thank you for taking the time to leave feedback it's much appreciated.
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15th November 2019

Wait Time

It took a long time to receive responses back regarding a retention which is a fairly important part of a mortgage since it meant we had to pay more upfront.

Reply from Newbury Building Society
Hi Sam, thank you for taking the time to provide feedback, we are sorry to hear the wait time was longer than anticipated, we are happy to review this with you if you'd like to contact us at marketing@newbury.co.uk.
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15th November 2019

Helpful provider but could be more proactive

My rate was due to expire and Newbury got in contact well in advance which was great. I arranged a chat with them and the adviser was helpful although they were only able to offer me one option. They sent me through the details by post but there was...

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My rate was due to expire and Newbury got in contact well in advance which was great. I arranged a chat with them and the adviser was helpful although they were only able to offer me one option. They sent me through the details by post but there was no obvious way to accept the proposed new rate and no one contacted me for weeks afterwards. I ended up having to call Newbury the week before to ask how i could accept. It would have been more helpful to have a follow up call or to include the neccessary paperwork the first time rather than me needing to ring around to get it sorted on time. Other than that i'm happy with my provider and they are easy to use.

Reply from Newbury Building Society
Hi Toni, thank you for taking the time to leave feedback, it's much appreciated. We have shared your comments with the mortgage team and apologise for not being more proactive following your appointment, we will review this process and take on your suggestions. Many thanks again.