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Newbury Building Society Mortgages Reviews

Ratings based on 127 reviews Last review 1 day ago

Newbury Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of...

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Newbury Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Newbury Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Your Mortgages Reviews (127)

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13th September 2019

Professional and friendly staff

I've Had my mortgage with Newbury Building Society for 5yrs and I have just continued this service, as the %rate was good and I've always received excellent customer service and prompt delivery of information required. As a disabled customer, I have...

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I've Had my mortgage with Newbury Building Society for 5yrs and I have just continued this service, as the %rate was good and I've always received excellent customer service and prompt delivery of information required. As a disabled customer, I have been given outstanding explanations of things I did not understand. I highly recommend Newbury Building Society

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9th September 2019

Re-mortgaging two Buy-to Let nnortgages

Newbury Building Society exemplify everything that is great about using a local company. The people who helped me were just amazing from the initial conversation all the way through to an excruciatingly difficult completion. I would particularly...

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Newbury Building Society exemplify everything that is great about using a local company. The people who helped me were just amazing from the initial conversation all the way through to an excruciatingly difficult completion. I would particularly like to mention the following Newbury Building Society members of staff. Justine Ransom, Mortgage & Savings Adviser at the Wokingham branch for her initial help and assistance with completing the application forms. Then at the Head office mortgage department, Charlotte Courtenay, Mortgage Underwriting Team Leader and Hannah Augur, Mortgage Underwriting Assistant. Hannah spent many hours on the phone going back and forth with my previous lender who were less than helpful. I cannot thank Hannah and Charlotte enough for everything they did to make this re-mortgaging of two properties happen. Thank You.

Reply from Newbury Building Society
Hi Corrine, thank you so much for taking the time to leave us feedback. We will share your comments with the team members you mention, they will be so pleased to hear them and that they have been able to assist you well with your transactions. It's very much appreciated.
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6th September 2019

Excellent, clear service

Letter nice and early to advise product ends. Phone call interview, everything covered and explained clearly. Paperwork through nice and quick. All very straightforward, very happy

Reply from Newbury Building Society
Hi Lynda, thank you for taking the time to leave feedback for us, pleased to hear when the service we provide has been straightforward and stress free.
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6th September 2019

Part rent part buy mortgage

You were a great in my achieving something I have been working towards for a long time and if is very much appreciated.

Reply from Newbury Building Society
Hi Alison, thank you for taking the time to leave feedback, it's much appreciated. Congratulations on achieving home ownership!
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4th September 2019

Fast responses and understanding

Last year I suffered some medical issues and so was on sick pay for a long time. They didn’t pry and simply asked why my earnings were lower than expected and after receiving a simple explanation were very understanding and continued with the e...

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Last year I suffered some medical issues and so was on sick pay for a long time. They didn’t pry and simply asked why my earnings were lower than expected and after receiving a simple explanation were very understanding and continued with the explanation. They worked very well and were very responsive.

They also sent a lovely hamper as a moving in gift which was a lovely touch.

Reply from Newbury Building Society
Hi Emilia, thank you for taking the time to leave feedback, it's much appreciated. Congratulations on your new home!
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30th August 2019

excellent service

The survey went well, the communication with us was good, the interest repayments are competitive, the legal process was excellent. Everything happened to time. The agent who found you was very helpful

Reply from Newbury Building Society
Hi Keith, thank you for taking the time to leave feedback, it's much appreciated.
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30th August 2019

Mortgages do get paid in the end!

Growing old isn't all bad. Now paid off the last of our Newbury Building Society mortgages after several properties and many years. In the beginning they trusted me with a loan when others wouldn't. They were always good to me and I always made...

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Growing old isn't all bad. Now paid off the last of our Newbury Building Society mortgages after several properties and many years. In the beginning they trusted me with a loan when others wouldn't. They were always good to me and I always made every payment. Kind of works in the long term - and we both did OK. Bad luck Halifax - you missed out.

Reply from Newbury Building Society
Hi Richard, thank you for taking the time to leave feedback and congratulations on having made your final mortgage payment! Thank you for your custom over many years and hope you enjoy being mortgage free!
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27th August 2019

Mortgage

Our experience with Newbury Building Society has been great from start to finish. Buying a house is always a stressful experience and throw in a wedding on top then you’ve got two of the most stressful situations (albeit happy) to go through at the s...

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Our experience with Newbury Building Society has been great from start to finish. Buying a house is always a stressful experience and throw in a wedding on top then you’ve got two of the most stressful situations (albeit happy) to go through at the same time! Having a seamless experience with the mortgage meant we could focus on planning our wedding and our future together, knowing our plans for our house were quietly coming together behind the scenes

Reply from Newbury Building Society
Hi Mrs G, thank you for taking the time to provide feedback, it's very much appreciated. Congratulations on your wedding and your new home! We are glad the hassle free mortgage experience meant you could spend more time on your wedding!
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24th August 2019

Smooth & Easy Process

Newbury have helped us achieve our mission of getting onto the property ladder using the shared ownership scheme. We managed to get a great mortgage deal and have had a smooth process.

Reply from Newbury Building Society
Hi, thank you for taking the time to leave us feedback. Congratulations on your new home and good to hear the process was hassle free.
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23rd August 2019

First time buyer - so far so good!

So for my experience has been pleasant, the people I have spoken to on the phone have been accommodating and helpful. I got my mortgage through a broker and Newbury have provided a good service thus far.

Reply from Newbury Building Society
Hi - thank you for taking the time to leave feedback for us. Always good to hear when customers have had a positive experience.
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22nd August 2019

Perfect Customer Service

With the help of a local Mortgage advisory, Steven Douglas, Newbury Building Society was top of the list and Steve could not recommend them enough. Due to our personal circumstances, we needed a lender that would actually look at our application and...

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With the help of a local Mortgage advisory, Steven Douglas, Newbury Building Society was top of the list and Steve could not recommend them enough. Due to our personal circumstances, we needed a lender that would actually look at our application and not a computer to say yes or no, and this is exactly what we got. A friendly and understanding professional reviewing our application and accepting us with a quick follow up call to discuss some of the financial issues in the past. We are now the very proud owners of our first home on a shared ownership with our mortgage provided by Newbury BS.
Within the first day of being in our new house, we received an amazing gift box. Not a little token box either, a proper box full of goodies including a cafetière, coffee, tea, biscuits LOADS of gift vouchers and discount codes for Weyfair and similar, wine and beer vouchers.
Could not be happier!!!

Reply from Newbury Building Society
Hi Jack, thank you for taking the time to provide feedback, it's greatly appreciated. Congratulations on becoming home-owners! So pleased you enjoyed the welcome gift as well :-)
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21st August 2019

such a professional service and they just understand people who run their own companies.

As the owner of a small company, I get very negative experiences from the high street banks and societies. I am all right if I have 3 months pay slips and a contract with a 90 notice period. So different if you run a 10+ year old business. you are not...

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As the owner of a small company, I get very negative experiences from the high street banks and societies. I am all right if I have 3 months pay slips and a contract with a 90 notice period. So different if you run a 10+ year old business. you are not really wanted and the offers are laughable. The staff have no comprehension of the company ownership world and that included the bank where my company account is and my personal account has been for 30+ years! NBS was os different. The team understand the world of owning your business and its finances and how this can impact a mortgage assessment.

Reply from Newbury Building Society
Hi, Thank you for taking the time to leave feedback. We are so pleased to read that your experience with us has been positive. We agree, being self-employed should not prevent you from obtaining a mortgage.
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16th August 2019

So easy to contact really friendly and personable, can't do rough to help.

Incredibly helpful and easy to talk to. I couldn't of wished for better customer care and service.

Reply from Newbury Building Society
Hi Gill, thank you for taking the time to leave us feedback, it's much appreciated - so lovely to hear when our customers have had a positive experience :-)