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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (1407 reviews)

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4.84

Based on 1,407 reviews, last reviewed 10th Aug 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Angela B was great over the phone and found an offer... Angela B was great over the phone and found an offer that was cheaper and meets my needs with impending life changes. Reviewed on: 10th August 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1407)

Angela B was great over the phone and found an offer...

Angela B was great over the phone and found an offer that was cheaper and meets my needs with impending life changes. Reviewed on: 10th August 2026

Reply from Newbury Building Society Hi Adam, thank you so much for your feedback. We'll be sure to share it with Angela who will be so pleased to hear it! Response date: 10th August 2026

A lifetime with the Newbury.

Been with Newbury for 24 x years and no issues. They’ve always given me good advice and kept me reliably informed of any changes etc. Reviewed on: 5th August 2026

Reply from Newbury Building Society Thank you Paul for your kind words and for providing feedback. we appreciate it. Response date: 6th August 2026

Hannah Seward - The BEST Mortage adviser!

Hannah has been amazing through this whole experience, something which I thought I might not be able to acheieve alone she has made a breeze, explaining everything in details and asking me all the relevant questions to ensure I am commiting to something affordable to me - If I ever need to do anything like this again, I hope I have someone as patient and understanding as Hannah Seward! Reviewed on: 3rd August 2026

Reply from Newbury Building Society Hi Gemma! Wow! What an amazing review, thank you for sharing! We will be sure to send this over to Hannah, who will be so delighted to hear it! Response date: 3rd August 2026

a satisfied customer

I am very satisfied with my experience with Newbury: the information I received was always clear and their communication was good. Reviewed on: 1st August 2026

Reply from Newbury Building Society Thank you for your feedback Francois, we appreciate you taking the time to leave such kind words. Response date: 3rd August 2026

Disappointed with our renewal was handled.

We’ve been with NBS for 8 years. We’ve never had a problem until this year when I had to contact NBS to start the conversation about renewal. Then after the meeting we were waiting on paperwork that was never sent (I thought this meant that everything was done and in place) Then 17 days before renewal we were contacted saying that we hadn’t confirmed our mortgage and that we were sent documents by email (we were not) after a rushed 24hrs of getting signed and over the line it was sorted. I have a young family and was disappointed that the NBS team were not on the ball with making sure that this process was stress free. We have decided to take a variable mortgage at the moment, after being advised that we would be contacted if there is an upcoming change in interest rates, I’m not concerned as to whether this would actually happen. Reviewed on: 31st July 2026

Reply from Newbury Building Society Hi Belynda, We are very sorry to hear about the difficulties you encountered during your mortgage renewal process. What you've described is disappointing to read and is certainly not the level of service we would expect. We will ask our Head of Direct Sales to get in touch with you directly to discuss what happened and understand where our service fell short. Thank you for raising this with us, we value your feedback. Response date: 31st July 2026

Always excellent communication.

Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions. Reviewed on: 28th July 2026

Reply from Newbury Building Society Hi Sarah, thank you so much for your feedback. We really appreciate you taking the time. Response date: 29th July 2026

A great and professional service

Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively and efficiently. We were very pleased with the service and speed to completion. Reviewed on: 21st July 2026

Reply from Newbury Building Society Hi Andrew, thank you so much for your feedback, We really appreciate you taking the time to share your experience with us. Response date: 21st July 2026

Very helpful and cheerful staff.

Very helpful and cheerful staff. Sorted my query out very quickly. Reviewed on: 17th July 2026

Reply from Newbury Building Society Thanks for taking the time to leave feedback Wendy - we do appreciate it. Response date: 20th July 2026

Great communication from start to finish

We have recently repaid our mortgage early with Newbury and found the process easy and uncomplicated both online and over the telephone. It is so good, especially in this day and age, to be able to contact the Newbury by telephone, for the call to be answered quickly and efficiently and put through to the correct department straight away. We would highly recommend the Newbury. The staff we have dealt with over the years have always been highly trained and professional . It is such a pleasure to have the personal touch, which appears to be rare these days.WELL DONE! Reviewed on: 5th July 2026

Reply from Newbury Building Society Hi Sharon, thank you so much for your kind words! We really appreciate them and we are proud of the service our teams provide. Thanks again! Response date: 7th July 2026

Nice to have speedy and helpful responses

Nice to have speedy and helpful responses Reviewed on: 3rd July 2026

Reply from Newbury Building Society Thank you for your feedback David, we appreciate you taking the time to leave a review. Response date: 7th July 2026

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