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Newbury Building Society Mortgages Reviews

Ratings based on 260 reviews Last review 8 hours ago

Newbury Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of...

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Newbury Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Newbury Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

5 225
4 27
3 7
2 1
1 0

Your Mortgages Reviews (260)

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29th May 2020

Professional, friendly.

Our experience with Newbury Building Society has been second to none. The team is friendly and very professional. They take time to clarify our doubts and explain The products that better suit out needs.

Reply from Newbury Building Society
Hi Isabel, thank you for taking the time to leave feedback for us - it's much appreciated by us all.
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29th May 2020

Re mortgage

Newbury Building Society were exceptional in the organisation of my re-mortgage particularly as this was in the Covid 19 crisis period. They organised an appointment promptly and discussed my options with me. The paper work was sent to me promptly....

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Newbury Building Society were exceptional in the organisation of my re-mortgage particularly as this was in the Covid 19 crisis period. They organised an appointment promptly and discussed my options with me. The paper work was sent to me promptly. I’d recommend this financial service provider to friends or relatives.

Reply from Newbury Building Society
Hi Sascha, thank you for taking the time to provide feedback - we really appreciate it.
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29th May 2020

They listened and made things happen!

My circumstances didn’t fit into a ‘Normal’ box but I am a viable customer. At Newbury Building Society they actually looked at how they could help me, which is very unusual these days and they took the frustration out of our transaction. I would highl...

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My circumstances didn’t fit into a ‘Normal’ box but I am a viable customer. At Newbury Building Society they actually looked at how they could help me, which is very unusual these days and they took the frustration out of our transaction. I would highly recommend them. Thank you

Reply from Newbury Building Society
Hi Sarah, thank you for taking the time to leave feedback for us, it is much appreciated.
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22nd May 2020

Easy to deal with local lender for a development loan.

Alway easy to contact and discuss maters with someone you know, much nicer using a local building society than a faceless national lender. Rates could be more competitive though!

Reply from Newbury Building Society
Hi Clinton, thank you for taking the time to leave feedback, we review and measure all feedback and will be sure to include your comments. Much thanks.
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22nd May 2020

Good local lender experience

As a mildly complicated borrower with various different streams of income, mortgages are never straightforward! I have used The Newbury Building Society for over 20 years and have always found that senior management are prepared to think outside the...

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As a mildly complicated borrower with various different streams of income, mortgages are never straightforward! I have used The Newbury Building Society for over 20 years and have always found that senior management are prepared to think outside the box and take a wider view on my ability to repay. I thank them for that.

Reply from Newbury Building Society
Thank you DW, for taking the time to leave feedback for us. We really do appreciate it.
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19th May 2020

Simply amazing team

Such a helpful team, who still make decisions at a branch level. I’ve moved three times and had my mortgage with them every time. Cheapest Rates are not always best, but you’ll get the highest level of customer service. When we needed help during Cov...

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Such a helpful team, who still make decisions at a branch level. I’ve moved three times and had my mortgage with them every time. Cheapest Rates are not always best, but you’ll get the highest level of customer service. When we needed help during Covid-19 it was sorted within 24 hours.

Reply from Newbury Building Society
Hi Lesley, thank you for taking the time to provide feedback - we really do appreciate it :-)
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11th May 2020

Change of mortgage product

Phoned and spoke with Eve who was soooo helpful, I have no clue about mortgages but she guided me through in 30 minutes and saved me about £50 a month, what’s not to like. :)

Reply from Newbury Building Society
Hi Martin, thank you for taking the time to leave feedback, we will be sure to share your comments with Eve, who will be so pleased to know she helped! Thanks again - it's much appreciated.
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18th April 2020

Leaving you

I have recently taken up a great offer from my bank that unfortunately could not be matched by...

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I have recently taken up a great offer from my bank that unfortunately could not be matched by Newbury.
I just want to say that Newbury Building society have always been helpful and supportive whenever I have spoken to anyone about my mortgage. Great service, polite and helpful.
As a result I will always consider Newbury an option in the future.

Reply from Newbury Building Society
Hi Stuart, thank you for taking the time to leave your kind words and we are sorry to see you leave us for now. We hope to welcome you back at some point in the future, but thanks again for the feedback.
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14th April 2020

Expertise in exceptionally difficult circumstances

Our product was coming to an end and a very efficient and effective telephone conversation lined up a new product and within 6 hours and exchanges of emails and we were on a new product.

Reply from Newbury Building Society
Hi Darren, many thanks for taking the time to leave feedback for us - our colleagues will be pleased to hear your comments and that your experience was smooth and efficient. Many thanks again.
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14th April 2020

Great experience but a massive early repayment penalty

Efficient and friendly service from the call staff. Good communication and annual summary of mortgage. Nice welcome pack upon completion and moving into the property. One of a few lenders who were able to lend with a 10% deposit at that time but...

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Efficient and friendly service from the call staff. Good communication and annual summary of mortgage. Nice welcome pack upon completion and moving into the property. One of a few lenders who were able to lend with a 10% deposit at that time but the flip side of that was a fairly hefty interest rate and punishing early repayment penalty.

Reply from Newbury Building Society
Hi Jezzer, thank you for taking the time to leave feedback for us, we really appreciate it.
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12th April 2020

Very thorough but happy with service

The mortgage application was a very thorough process and Newbury checked our information in detail. To me this was good as shows they are a responsible lender. As our new build property was delayed we were able to extend or mortgage offer, which was...

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The mortgage application was a very thorough process and Newbury checked our information in detail. To me this was good as shows they are a responsible lender. As our new build property was delayed we were able to extend or mortgage offer, which was great

Reply from Newbury Building Society
Hi Andy, thank you for taking the time to leave feedback for us. It's much appreciated.
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6th April 2020

Easy and Straightforward

My current remotgage arrangement was coming to an end and after waiting a few days for an appointment over the telephone with an advisor the white thing was renewed on better terms than I had before even after considering all the options and I could...

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My current remotgage arrangement was coming to an end and after waiting a few days for an appointment over the telephone with an advisor the white thing was renewed on better terms than I had before even after considering all the options and I could not find anything that would have been cheaper elsewhere. Seemingly lower interest rates would not have been cheaper after factoring in the arrangement and/or other fees.

Reply from Newbury Building Society
HI Roman, thank you for taking the time to leave feedback for us, it is much appreciated.
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5th April 2020

The Professionals

The process was explained in plain English and handled efficiently throughout. Every commitment was met and I came away feeling an important and valued customer. Newbury Building Society never fail to impress me.

Reply from Newbury Building Society
Hi Ray, thank you for such kind words and for taking the time to leave feedback for us, it really does mean a lot to our colleagues, especially at times like these when continuing to provide a good service with all the changes going on makes it less simple! Many thanks
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4th April 2020

Excellent customer service

The customer service is always excellent. I feel that we get personal good old fashioned service as it should be. The Newbury do not keep you on hold for ever, pass you from pillar to post and say they’ll call you back then don’t like other com...

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The customer service is always excellent. I feel that we get personal good old fashioned service as it should be. The Newbury do not keep you on hold for ever, pass you from pillar to post and say they’ll call you back then don’t like other companies. Staff are friendly, efficient and professional. A pleasure to deal with!

Reply from Newbury Building Society
Hi Julie, thank you so much for your kind words and for taking the time to leave feedback. It really is appreciated.