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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1124 reviews)

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4.78

Based on 1,124 reviews, last reviewed 26th Apr 2024

4% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

12%

Latest highest rating:

5

Very efficient and easy to deal with - All the staff... Very efficient and easy to deal with - All the staff I spoke with were pleasant and helpful. Reviewed on: 26th April 2024

Latest lowest rating:

1

Worst remortgage I’ve ever experienced I’ve remortgaged to new lenders around 30 times. I’ve never had such a bad experience. If I hadn’t been liable for such high interest rates on my exis... Read more Reviewed on: 20th April 2024

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About the Mortgages

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1124)

Very efficient and easy to deal with - All the staff...

Very efficient and easy to deal with - All the staff I spoke with were pleasant and helpful. Reviewed on: 26th April 2024

Reply from Newbury Building Society Many thanks for taking the time to leave feedback, Andrew, we do appreciate it. Response date: 26th April 2024

The Newbury put things right - I'm impressed.

I had a very bad experience with the Newbury. They were very keen to resolve my issues fairly. They listened and agreed the areas where they had adversely affected the time it took to agree my mortgage and therefore the interest I had to pay the existing mortgage company. They refunded the extra I paid as well as some extra to say sorry. They decided to review a couple of policies that caused the problems. I like a company who listen to their customers and are willing to properly put things right. Reviewed on: 23rd April 2024

Reply from Newbury Building Society Thank you for taking time to leave another review Jane, we do appreciate it. So pleased to hear we were able to investigate your experience and learn from it. Response date: 24th April 2024

We used a broker so not a lot of direct experience w...

We used a broker so not a lot of direct experience with Newbury but we were able to get a mortgage with my partner working as a contractor which wasn't open to us with other banks, so from that perspective Newbury were fantastic Reviewed on: 22nd April 2024

Reply from Newbury Building Society Hi Liz, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd April 2024

Worst remortgage I’ve ever experienced

I’ve remortgaged to new lenders around 30 times. I’ve never had such a bad experience. If I hadn’t been liable for such high interest rates on my existing mortgage, I would have gone elsewhere. I feel like I’ve been treated with suspicion and lack of care, you need to take a walk through your customer experience in the shoes of someone in my position and learn how to make it more customer centric! Reviewed on: 20th April 2024

Reply from Newbury Building Society Thank you for taking time to let us know about your experience Jane, and we are sorry to hear about your experience, it is not what we expect and our Underwriting Manager will be in touch to discuss. Response date: 22nd April 2024

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