Helpful and straightforward.

We are in our late sixties, and even though the mortgage we required was only 20% of the value of our property, some lenders would not consider us. I still work, my husband is a landlord, we know we will have absolutely no problem servicing the mortgage, Read more

We are in our late sixties, and even though the mortgage we required was only 20% of the value of our property, some lenders would not consider us. I still work, my husband is a landlord, we know we will have absolutely no problem servicing the mortgage, but struggled to find a lender! Newbury Building Society were a pleasure to work with and provided us with a mortgage at a very acceptable rate.

Reviewed on 3rd October 2022

Verified Member

Good and helpful

Very happy with the approach taken and the helpfulness. Only reservations are with the encrypted communications which I found very difficult to access.

Reviewed on 3rd October 2022

Verified Member

Additional borrowing.

The additional mortgage that we required was sorted in a quick and efficient manner.

Reviewed on 30th September 2022

Verified Member

Superb company

So, so helpful from start to finish. Felt they really wanted our custom.

Reviewed on 30th September 2022

Verified Member

Tip-top service from real human beings.

We needed to extend our existing loan and take out further borrowing. We found the Newbury's service to be excellent with prompt and efficient email and phone communications. Can recommend.

Reviewed on 30th September 2022

Verified Member

Redeeming mortgage

I rang customer services on several occasions and each time I was completely impressed with the knowledge and consideration given to me. This was a momentous time in my life and I was understandably quite anxious, however every person with whom I spoke t Read more

I rang customer services on several occasions and each time I was completely impressed with the knowledge and consideration given to me.
This was a momentous time in my life and I was understandably quite anxious, however every person with whom I spoke to treated me as an individual and with total respect.

Reviewed on 30th September 2022

Verified Member

Remortgage

Remortgage was really simple and straight forward

Reviewed on 30th September 2022

Verified Member

Seamless Process

I was kept in the loop at all times, and everyone I spoke to was so helpful. I am a FTB so stressful experience made easier!

Reviewed on 29th September 2022

Verified Member

Fantastic Service for my Remortgaging needs!

Absolutely brilliant service when I needed to remortgage…clear information, easy to contact by phone if I had any queries, and a @Welcome Pack” of goodies received on completion! A lovely surprise! Excellent customer services.

Reviewed on 28th September 2022

Verified Member

Remortgage

Generally went well with a couple of hiccups before completing the remortgage.

Reviewed on 27th September 2022

Verified Member

Very easy to understand and manage

Our mortgage was drawing to a close and we wanted information on what was going to happen. We were able to speak directly to an advisor and then have our dialogue followed up and confirmed. Very straightforward.

Reviewed on 26th September 2022

Verified Member

Lack of online access

In 2022 it is imperative that a client t can access their mortgage details and balance online without having to phone and go through security

Reviewed on 25th September 2022

Verified Member

Excellent service from Eve McDowell

I received excellent service from Eve McDowell, she explained everything thoroughly. I was actually put on to the incorrect product by the admin team at first but she was quick to rectify it for me. The process of applying for the mortgage through her was Read more

I received excellent service from Eve McDowell, she explained everything thoroughly. I was actually put on to the incorrect product by the admin team at first but she was quick to rectify it for me. The process of applying for the mortgage through her was great. I would say the mortgage team when I phoned the general number seemed to lack knowledge on questions such as extending the mortgage, and the processing of my application seemed to be quite slow, but overall, a happy customer.

Reviewed on 23rd September 2022

Verified Member

Freelancers

Applied for a mortgage. They are unable to judge freelancer income. A simple answer but it took 2 months to get this reply after supplying a whopping number of documents to the underwriting team. Overall experience, a waste of my time. Go elsewhere.

Reviewed on 22nd September 2022

Oliver Ryan

We are about to loose our sale due to this lender.

We made an offer on a property around 3 months ago now, our mortgage valuation took place around 4 weeks ago, still no mortgage offer and still continue to raise ridiculous enquiries with our mortgage advisor then taking 10 working days to respond to the Read more

We made an offer on a property around 3 months ago now, our mortgage valuation took place around 4 weeks ago, still no mortgage offer and still continue to raise ridiculous enquiries with our mortgage advisor then taking 10 working days to respond to the replies. I work as an estate agent and there reasoning behind holding up our entire sale and loosing us our dream home is due to adding things within the memorandum of sale, which may I add is purely only used by an estate agent to instruct both solicitors acting and has nothing to do with the mortgage lender. We are now about to loose our sale and the seller is going to with draw due to these ridiculous timescales and unnecessary enquiries being raised. They also held up our sale by recommending a solicitor who wasn't actually on their Panel therefore caused further delays even though we had just had to change solicitors for this exact reason!

Reviewed on 21st September 2022

Ashley

Sympathetic and informative assessment of needs and products

NBS provided helpful and supportive information about a change of mortgage product and recommended a very suitable option in the light of our circumstances

Reviewed on 20th September 2022

DEREK FRASER

Best mortgage interview ever

Being an ex mortgage advisor I have the experience to acknowledge good service when I receive it. Could not fault and love the facts that The society really does help it's mortgage customers by not passing on every interest rate rise. Hugely impressed

Reviewed on 20th September 2022

Verified Member

service

The service was in timely manner and satisfactory

Reviewed on 20th September 2022

Verified Member

Very helpful customer service

I recently phoned for advice and my options were clearly explained to me by a very helpful advisor called Alison.

Reviewed on 14th September 2022

Verified Member

Very satisfied

I am very satisfied with my experience. The advisor has listened to my needs and concerns and has found a product that was right for me.I now have a product I am sure about and feel safe in these very uncertain times.

Reviewed on 9th September 2022

Verified Member