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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1360 reviews)

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4.80

Based on 1,360 reviews, last reviewed 17th Feb 2026

113% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Angela as always was warm, professional and excellent. Angela as always was warm, professional and excellent. Reviewed on: 17th February 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1360)

I recently dealt with Newbury; very impressed

I recently dealt with Newbury, first for a mortgage application, and then for an additional amount of of borrowing. On both occasions I found the people, processes and response times to be excellent, and better than anything I have encountered elsewhere. In particular Lucy A, Kayleigh T, and Chloe S went above and beyond to make things as easy as possible and to answer any questions I had. Would highly recommend to anyone. Reviewed on: 22nd October 2025

Reply from Newbury Building Society Good morning Pravin! Thank you so much for this wonderful review! We have sent this onto Lucy, Kayleigh and Chloe, who were delighted to hear your kind words. Response date: 23rd October 2025

Good rates, excellent communication, prompt response...

Good rates, excellent communication, prompt responses and service Reviewed on: 17th October 2025

Reply from Newbury Building Society Good morning Michael, thank you so much for your feedback! We really appreciate it! Response date: 20th October 2025

A smooth process and helpful advisors.

Angela was very helpful and friendly, explained everything really well and helped me get the product I needed that worked for. Reviewed on: 2nd October 2025

Reply from Newbury Building Society Hi Laura, thank you so much for your review. We have passed your kind words on to Angela who was delighted to hear them. Response date: 3rd October 2025

In branch service review

I am always completely impressed with their professionalism and customer service. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re thrilled to hear this and grateful you took the time to share your experience. Response date: 3rd October 2025

Excellent in every respect:, very professional and w...

Excellent in every respect:, very professional and whenever I phoned, clear answers given readily to any question I had. Easy to make down payments and to close the account on its anniversary. Reviewed on: 19th September 2025

Reply from Newbury Building Society Hi Andrew, thank you so much for your feedback! We really appreciate your kind words. Response date: 25th September 2025

Very helpful throughout the process of sorting out m...

Very helpful throughout the process of sorting out my mortgage Reviewed on: 16th September 2025

Reply from Newbury Building Society Thanks for the kind words! We’re really glad we could help make the mortgage process smooth and straightforward for you. Response date: 17th September 2025

Very impressive service.

I received a very impressive service when my existing mortgage product was transferred to a new product. The switch was dealt with professionally and efficiently and I was very happy with the new products to choose from. Reviewed on: 12th September 2025

Reply from Newbury Building Society Hi Alan, thank you so much for your kind words! We really appreciate you taking the time to leave a review. Response date: 12th September 2025

In branch service review

Very efficient and obliging, helpful staff. Reviewed on: 29th August 2025

Reply from Newbury Building Society Thank you for your feedback - we appreciate it Response date: 1st September 2025

Very efficient and professional.

My application was dealt with swiftly and professionally. Reviewed on: 22nd August 2025

Reply from Newbury Building Society Hi William, thank you very much for submitting your review. We really appreciate your kind words. Response date: 26th August 2025

Transferring a mortgage from another provider could...

Transferring a mortgage from another provider could not have been easier. The service was efficient and courteous and timely. The new rate is fantastic. . Reviewed on: 19th August 2025

Reply from Newbury Building Society Thank you Mark for taking the time to leave feedback - we do appreciate it. Response date: 20th August 2025

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Newbury Building Society: Mortgages reviews

113% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1360)

I recently dealt with Newbury; very impressed

Good rates, excellent communication, prompt response...

A smooth process and helpful advisors.

In branch service review

Excellent in every respect:, very professional and w...

Very helpful throughout the process of sorting out m...

Very impressive service.

In branch service review

Very efficient and professional.

Transferring a mortgage from another provider could...

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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