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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.89/5

Newbury Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 10,147 product reviews

Average score of 4.89/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended positively over the past 90 days

Newbury Building Society shines with its friendly, knowledgeable staff and the comfort of local branches for face-to-face service. Opening accounts and managing ISAs is generally smooth, though some find the online system a bit clunky. Mortgage service is mostly efficient and personal, but a few hiccups with delays and communication do pop up.

Positive themes

  • Newbury Building Society Savings staff are friendly, helpful, and make visits a pleasure.
  • Opening new accounts and ISAs with Newbury Building Society is easy and well explained.
  • Newbury Building Society Mortgages offer clear advice and friendly service throughout.

Negative themes

  • Online account management at Newbury Building Society is confusing and slow to update.
  • ISA transfers at Newbury Building Society can be slow and poorly handled.
  • Some mortgage processes at Newbury Building Society are slow and cause stress.
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
Visit provider website
Phone
01635 555 700
Email
[email protected]
Social media

Reviews for Newbury Building Society

Showing 11 of 10147 company reviews • Last reviewed within 7 days

The mortgage advisor I spoke to was clear, eloquent...

Mortgages • 1st July 2026

The mortgage advisor I spoke to was clear, eloquent and courteous. She obviously knew her subject inside out and explained any points very well.

{"display":"Joanna E","full_name":"Joanna E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Newbury Building Society
Thank you for your kind words and for taking time to leave feedback - we do appreciate it.
2nd July 2026
Newbury Building Society

Savings Account

Savings • 26th June 2026

I met Paula Jones yesterday and she was very informative, helpful and friendly

{"display":"Isabel Macfall","full_name":"Isabel Macfall","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Newbury Building Society
Hi Isabel, thank you for your feedback! We will be sure to share this with Paula who will be delighted to hear it.
26th June 2026
Newbury Building Society
  • 5.00/5

    Friendly, efficient staff, savings rates were excell...

    Friendly, efficient staff, savings rates were excellent too

    {"display":"WT","full_name":"WT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    WT 26th June 2026
  • 5.00/5

    Excellent customer service

    Bought a one year ISA cash bond as an existing customer (for more than 30 years) all done very efficiently but still took 30 mins.... Bought a one year ISA cash bond as an existing customer (for more than 30 years) all done very efficiently but still took 30 mins. The manager dealing with me was very efficient effective and personable with good customer facing skills Read more Read less

    {"display":"Wrecker","full_name":"Wrecker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Wrecker 26th June 2026
  • 5.00/5

    Changing accounts.

    I asked about account with higher interest and was immediately helped - all very quick and efficient

    {"display":"Julie Lazarus","full_name":"Julie Lazarus","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie Lazarus 23rd June 2026
  • 5.00/5

    Very helpful ladies in the branch who helped me make...

    Very helpful ladies in the branch who helped me make an appointment then an excellent amount of advise whilst at appointment

    {"display":"Kari W","full_name":"Kari W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kari W 22nd June 2026
  • 5.00/5

    My recent access to a bank in my hometown

    Can access my local branch with my home town just by walking in and on most occasions find no one in front of me in... Can access my local branch with my home town just by walking in and on most occasions find no one in front of me in a queue. Face to face help from your assistants are so important to me and help using NBS app on my phone particularly important as I have difficulty with hearing and writing along with digital communication. No background music is also a bonus. Read more Read less

    {"display":"Judith Q","full_name":"Judith Q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Judith Q 19th June 2026
  • 5.00/5

    Redeemed my mortgage- Sian and Charlotte thankyou

    I wanted to repay my mortgage in full. Charlotte explained everything fully what I needed to do. Then I spoke to Sian twice when I... I wanted to repay my mortgage in full. Charlotte explained everything fully what I needed to do. Then I spoke to Sian twice when I had the date and she was also excellent and very patient with me. Excellent customer Service. Read more Read less

    {"display":"Debbie B","full_name":"Debbie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Debbie B 19th June 2026
  • 5.00/5

    Registering a bereavement and subsequent savings tra...

    Registering a bereavement and subsequent savings transfers was handled rapidly and without issue.

    {"display":"Janet D","full_name":"Janet D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janet D 18th June 2026
  • 5.00/5

    No Hassle Transaction.

    All steps conducted smoothly and efficiently. Queries all answered quickly.

    Mortgages
    Verified source 16th June 2026
  • 5.00/5

    Outstanding

    B was superb, she explained everything very clearly and showed great knowledge. A very lovely, kind, professional and customer focused lady.

    Savings
    Verified source 16th June 2026

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