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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.87/5

Newbury Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 10,219 product reviews

Average score of 4.87/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended negatively over the past 90 days

Newbury Building Society shines with its friendly, knowledgeable staff and the comfort of local branches for face-to-face service. Opening accounts and managing ISAs is generally smooth, though some find the online system a bit clunky. Mortgage service is mostly efficient and personal, but a few hiccups with delays and communication do pop up.

Positive themes

  • Newbury Building Society Savings staff are friendly, helpful, and make visits a pleasure. (85 mentions)
  • Opening new accounts and ISAs with Newbury Building Society is easy and well explained. (55 mentions)
  • Newbury Building Society Mortgages offer clear advice and friendly service throughout. (30 mentions)

Negative themes

  • Online account management at Newbury Building Society is confusing and slow to update. (7 mentions)
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
Visit provider website
Phone
01635 555 700
Email
[email protected]
Social media

Reviews for Newbury Building Society

Showing 11 of 10219 company reviews • Last reviewed within 7 days

Tasha was so helpful.

Savings • 21st September 2026

Tasha was so helpful. I came into the branch as i wanted to set up a standing order from my bank account to my Newbury... Tasha was so helpful. I came into the branch as i wanted to set up a standing order from my bank account to my Newbury account. She enquired if we had online banking with our bank, which we do. She helped us set the standing order up. Although it wasn’t really a Newbury enquiry. Tasha went above and beyond Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
Reply from Newbury Building Society
Thank you so much for your feedback, we will be sure to share this with Tasha who will be so pleased to hear it.
22nd September 2026
Newbury Building Society

Disaster from start (and still unfinished!)

Savings • 21st September 2026

My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repeatedly locked... My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repeatedly locked out of my account for no clear reason. It has taken me nearly eight weeks just to get an account open — and now that it’s finally “open”, I still can’t access it. Every step has involved something going wrong: verification codes that never arrive, systems that lock me out without explanation, and processes that seem to reset themselves. Nothing works smoothly, nothing is intuitive, and nothing has been resolved despite multiple attempts. This has been one of the most frustrating and time‑wasting experiences I’ve ever had with a financial institution. I expected a basic level of competence and reliability, but Newbury has fallen far short of that. At this point, I have no confidence in their systems at all. Read more Read less

{"display":"Rishi M","full_name":"Rishi M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
Reply from Newbury Building Society
We are very sorry to hear about your experience Rishi and appreciate how frustrating this must have been. We sincerely apologise for the problems you have encountered while opening and attempting to access your account. The level of service you have received falls short of the standards we aim to provide. A member of our team will be in touch directly to discuss these further issues. Thank you for bringing this to our attention, and again, please accept our apologies for the inconvenience and frustration caused.
21st September 2026
Newbury Building Society
  • 5.00/5

    The NBS mortgage rate is competitive

    The NBS mortgage rate is competitive, and the communication is prompt. They are sensitive to customer's need and reply to emails quickly. I do recommend... The NBS mortgage rate is competitive, and the communication is prompt. They are sensitive to customer's need and reply to emails quickly. I do recommend them to anyone who is after remortgage. Read more Read less

    {"display":"MMoradi","full_name":"MMoradi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    MMoradi 18th September 2026
  • 4.00/5

    Easy to access customer services and quick to respon...

    Easy to access customer services and quick to respond to queries. There was some slight confusion over the wording in emails regarding a payment for... Easy to access customer services and quick to respond to queries. There was some slight confusion over the wording in emails regarding a payment for a re-valuation to move from a self-build mortgage onto a standard mortgage product, however the rest of our experienec was great. Read more Read less

    {"display":"Katie Hoolahan","full_name":"Katie Hoolahan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1339566.png"}}'s avatar
    Mortgages
    Katie Hoolahan 17th September 2026
  • 5.00/5

    great service from shravina today in wokingham

    great service from shravina today in wokingham

    Savings
    Verified source 17th September 2026
  • 5.00/5

    Didcot feedback

    Samantha, was very kind and helpful when opening my son savings account.

    Savings
    Verified source 16th September 2026
  • 5.00/5

    Vess was very helpful and made me welcome

    Vess was very helpful and made me welcome

    Savings
    Verified source 16th September 2026
  • 5.00/5

    I came in to open an ISA with transferred funds from...

    I came in to open an ISA with transferred funds from my savings account. My first ISA. Vasilka was brilliant. If I was still working... I came in to open an ISA with transferred funds from my savings account. My first ISA. Vasilka was brilliant. If I was still working I'd have tried to poach her for my then business. Nice and simple process and great explanation. Read more Read less

    Savings
    Verified source 14th September 2026
  • 5.00/5

    First Rate Customer Experience

    Telephone support (for recovering my profile), was quickly and efficiently completed. Using Secure Messages (when I had a few questions), was a similar experience. The... Telephone support (for recovering my profile), was quickly and efficiently completed. Using Secure Messages (when I had a few questions), was a similar experience. The online application was clearly laid out and it was simple to upload identity documents. The online account and the app works well for me and my wife and you can do the important things on them. The 2 faster payments I did were shown on my account in 2 hours and 6 hours. The joint Senior Monthly Account Is ideal and has a reasonable interest rate. Read more Read less

    {"display":"Alfred G","full_name":"Alfred G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alfred G 12th September 2026
  • 5.00/5

    Very good experience , well explained

    Very good experience , well explained

    Savings
    Verified source 11th September 2026
  • 5.00/5

    Competitive products

    Competitive products clearly presented in letters and when I met a staff member to discuss my requirements.

    {"display":"Peter S","full_name":"Peter S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Peter S 11th September 2026

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