Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to... Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a personal loan to keep it going. Every single estate agent, builder and local person knows that the land alone was worth more than the value they placed on the build, but thier surveyor was way off. Even worse than this, on completion they again undervalued so I didnt have the required LTV. I had 4 independant valuations at £300k more than thier valuation. They shouldnt offer self-build mortgages if they cannot work with clients. Avoid - their in-house surveyor ruins everything with his stupid valuations and I has to pay £12k to get out of the product and find a decent lender - now have all the funds at 75% LTV because they use an independant surveyor report and the valuation is correct. AVOID AT ALL COSTS Read more Read less

I recently dealt with Newbury, first for a mortgage application, and then for an additional amount of of borrowing. On both occasions I found the... I recently dealt with Newbury, first for a mortgage application, and then for an additional amount of of borrowing. On both occasions I found the people, processes and response times to be excellent, and better than anything I have encountered elsewhere. In particular Lucy A, Kayleigh T, and Chloe S went above and beyond to make things as easy as possible and to answer any questions I had. Would highly recommend to anyone. Read more Read less

Good rates, excellent communication, prompt responses and service

Gemma Loosen was very patient and helpful in helping me log back into my account and providing details for transferring money into my account. I’m... Gemma Loosen was very patient and helpful in helping me log back into my account and providing details for transferring money into my account. I’m also very pleased with the interest paid on your Senior Saver Account. Read more Read less

Angela was very helpful and friendly, explained everything really well and helped me get the product I needed that worked for.

All the staff are so friendly and helpful - it's a pleasure to visit.

Fabulous service through the appointment today.

They are all good people and helpful.

Leah mentioned she was looking forward to 'retiring' when she gets married. So make the most of her valued services!.