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Newbury Building Society reviews

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Rated Excellent 4.86/5

Newbury Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 9,611 product reviews

Average score of 4.86/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Mortgage Product Transfer

Clare was very thorough and made the process easy to understand. I felt pleased with all of the options offered and the questions given to... Clare was very thorough and made the process easy to understand. I felt pleased with all of the options offered and the questions given to help me make the right choice for myself. I liked that she also emailed me some information on product transfers before our phone call so I could do some research in preparation. Read more Read less

{"display":"Chloe Powell","full_name":"Chloe Powell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Chloe Powell 28th October 2025

Latest negative rating

1/5

*AVOID* Undervalued new build / cost £12k to leave them

Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to... Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a personal loan to keep it going. Every single estate agent, builder and local person knows that the land alone was worth more than the value they placed on the build, but thier surveyor was way off. Even worse than this, on completion they again undervalued so I didnt have the required LTV. I had 4 independant valuations at £300k more than thier valuation. They shouldnt offer self-build mortgages if they cannot work with clients. Avoid - their in-house surveyor ruins everything with his stupid valuations and I has to pay £12k to get out of the product and find a decent lender - now have all the funds at 75% LTV because they use an independant surveyor report and the valuation is correct. AVOID AT ALL COSTS Read more Read less

{"display":"Michael V","full_name":"Michael V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Michael V 24th October 2025

About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
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Reviews for Newbury Building Society

Showing 11 of 9611 company reviews Last reviewed within 7 days

Mortgage Product Transfer

Mortgages 28th October 2025

Clare was very thorough and made the process easy to understand. I felt pleased with all of the options offered and the questions given to... Clare was very thorough and made the process easy to understand. I felt pleased with all of the options offered and the questions given to help me make the right choice for myself. I liked that she also emailed me some information on product transfers before our phone call so I could do some research in preparation. Read more Read less

Rated Excellent 5/5
Read more product reviews
Reply from Newbury Building Society
Hi Chloe - thank you so much for taking the time to give us your feedback, we really do appreciate it. We're delighted to hear that you had such fantastic service from Clare - we will pass your comments on to her.
29th October 2025
Newbury Building Society

Excelent and thorough customer servce

Savings 27th October 2025

I had a large number of things to sort out with both my fathers and mothers savings following the death of my father and Rachel... I had a large number of things to sort out with both my fathers and mothers savings following the death of my father and Rachel dealt with them all thoroughly, professionally and with great care. Read more Read less

Rated Excellent 5/5
Read more product reviews
Reply from Newbury Building Society
We're so pleased to hear that Rachel could help you at this very difficult time. Thank you for taking the time to provide us with your feedback - we will pass your comments on to Rachel, who will be delighted to hear them.
29th October 2025
Newbury Building Society
  • 1/5

    *AVOID* Undervalued new build / cost £12k to leave them

    Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to... Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a personal loan to keep it going. Every single estate agent, builder and local person knows that the land alone was worth more than the value they placed on the build, but thier surveyor was way off. Even worse than this, on completion they again undervalued so I didnt have the required LTV. I had 4 independant valuations at £300k more than thier valuation. They shouldnt offer self-build mortgages if they cannot work with clients. Avoid - their in-house surveyor ruins everything with his stupid valuations and I has to pay £12k to get out of the product and find a decent lender - now have all the funds at 75% LTV because they use an independant surveyor report and the valuation is correct. AVOID AT ALL COSTS Read more Read less

    {"display":"Michael V","full_name":"Michael V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Michael V 24th October 2025
  • 5/5

    I recently dealt with Newbury; very impressed

    I recently dealt with Newbury, first for a mortgage application, and then for an additional amount of of borrowing. On both occasions I found the... I recently dealt with Newbury, first for a mortgage application, and then for an additional amount of of borrowing. On both occasions I found the people, processes and response times to be excellent, and better than anything I have encountered elsewhere. In particular Lucy A, Kayleigh T, and Chloe S went above and beyond to make things as easy as possible and to answer any questions I had. Would highly recommend to anyone. Read more Read less

    {"display":"Pravin M","full_name":"Pravin M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Pravin M 22nd October 2025
  • 5/5

    Good rates, excellent communication, prompt response...

    Good rates, excellent communication, prompt responses and service

    {"display":"Michael E","full_name":"Michael E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Michael E 17th October 2025
  • 5/5

    Great customer service

    Gemma Loosen was very patient and helpful in helping me log back into my account and providing details for transferring money into my account. I’m... Gemma Loosen was very patient and helpful in helping me log back into my account and providing details for transferring money into my account. I’m also very pleased with the interest paid on your Senior Saver Account. Read more Read less

    {"display":"TP","full_name":"TP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TP 13th October 2025
  • 5/5

    A smooth process and helpful advisors.

    Angela was very helpful and friendly, explained everything really well and helped me get the product I needed that worked for.

    {"display":"Laura C","full_name":"Laura C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Laura C 2nd October 2025
  • 5/5

    In branch service review

    All the staff are so friendly and helpful - it's a pleasure to visit.

    Savings
    Verified source 30th September 2025
  • 5/5

    In branch service review

    Fabulous service through the appointment today.

    Savings
    Verified source 30th September 2025
  • 5/5

    In branch service review

    They are all good people and helpful.

    Savings
    Verified source 30th September 2025
  • 5/5

    In branch service review

    Leah mentioned she was looking forward to 'retiring' when she gets married. So make the most of her valued services!.

    Savings
    Verified source 30th September 2025

    Products from Newbury Building Society

    Showing all products offered by Newbury Building Society

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