Paid advertisement
Smart Money People Logo
Newsletter
Share this page

Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.86/5

Newbury Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 10,255 product reviews

Average score of 4.86/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended positively over the past 90 days

Newbury Building Society shines with its friendly, knowledgeable staff and the comfort of local branches for face-to-face service. Opening accounts and managing ISAs is generally smooth, though some find the online system a bit clunky. Mortgage service is mostly efficient and personal, but a few hiccups with delays and communication do pop up.

Positive themes

  • Newbury Building Society Savings staff are friendly, helpful, and make visits a pleasure. (85 mentions)
  • Opening new accounts and ISAs with Newbury Building Society is easy and well explained. (55 mentions)
  • Newbury Building Society Mortgages offer clear advice and friendly service throughout. (30 mentions)

Negative themes

  • Online account management at Newbury Building Society is confusing and slow to update. (7 mentions)
Summarised by AI
Was this helpful?

About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
Visit provider website
Phone
01635 555 700
Email
[email protected]
Social media

Reviews for Newbury Building Society

Showing 11 of 10255 company reviews • Last reviewed within 7 days

I came in to open my first savings account with Newb...

Savings • 31st October 2026

I came in to open my first savings account with Newbury BS. I hadn’t booked an appointment, but I was able to do this today... I came in to open my first savings account with Newbury BS. I hadn’t booked an appointment, but I was able to do this today which was appreciated. Tasha opened the account for me and was very friendly and knowledgeable. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Passbooks.

Savings • 31st October 2026

I like the passbook's. If you get rid of them I will be off.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Tasha was very helpful

    Tasha was very helpful, going through different options patiently

    Savings
    Verified source 31st October 2026
  • 5.00/5

    Very professional friendly service

    Very professional friendly service

    Savings
    Verified source 30th October 2026
  • 5.00/5

    Always a great experience

    Appointment went really well. Always a warm welcome and on time. My advisor always was very courteous and new her stuff, very professional attitude. Always... Appointment went really well. Always a warm welcome and on time. My advisor always was very courteous and new her stuff, very professional attitude. Always a pleasure doing business with Newbury. Their rates are excellent and lots of choices. Read more Read less

    {"display":"Jaycee","full_name":"Jaycee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jaycee 30th October 2026
  • 5.00/5

    Clear product info and understanding staff.

    Clear product info and understanding staff.

    Savings
    Verified source 28th October 2026
  • 5.00/5

    Fantastic customer service provided by Hannah

    Hannah was brilliant during the meeting, informative and let me ask all my questions (I asked a lot of questions). She was patient and answered... Hannah was brilliant during the meeting, informative and let me ask all my questions (I asked a lot of questions). She was patient and answered everything and it really put me at ease. Read more Read less

    {"display":"Daniel H","full_name":"Daniel H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Daniel H 26th October 2026
  • 5.00/5

    Didcot Vess

    Vess was extremely welcoming. She explained all the options available to me, and made my experience of opening a new account very smooth and easy.... Vess was extremely welcoming. She explained all the options available to me, and made my experience of opening a new account very smooth and easy. I would certainly recommend The Newbury Building Society to others. Read more Read less

    Savings
    Verified source 26th October 2026
  • 5.00/5

    A pleasure to do business with.

    Always helpful when I need advice. Patient and polite.

    Savings
    Verified source 24th October 2026
  • 5.00/5

    Basingstoke branch

    Staff members in Basingstoke branch all very helpful and knowledgeable. Nothing is too much trouble. Really important to have personal face to face contact and... Staff members in Basingstoke branch all very helpful and knowledgeable. Nothing is too much trouble. Really important to have personal face to face contact and positive experience of being able to walk into the branch without an appointment. Read more Read less

    Savings
    Verified source 24th October 2026
  • 5.00/5

    Very competent.

    Cool, very professional. Offered drinks all the time. No need to add more. Why more characters needed? If your computer system needs more I will... Cool, very professional. Offered drinks all the time. No need to add more. Why more characters needed? If your computer system needs more I will give up. Guess what I give up! This is testing my patience. Why Why Why? Read more Read less

    Savings
    Verified source 23rd October 2026

    Products from Newbury Building Society

    Showing all products offered by Newbury Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice