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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.87/5

Newbury Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 10,001 product reviews

Average score of 4.87/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended negatively over the past 90 days

Newbury Building Society shines with its friendly, professional staff and the personal touch of local branches, making face-to-face service a real winner. People appreciate clear explanations and helpful mortgage and ISA advice. However, the online experience often frustrates with slow account setups, confusing processes, and delays in ISA transfers. Some found mortgage paperwork and communication slow or stressful, dampening an otherwise warm service.

Positive themes

  • Newbury Building Society’s staff are friendly, professional, and always helpful in branch.
  • People love having local branches for face-to-face help and easy access to services.
  • Mortgage advice at Newbury Building Society is clear and professional with great support.

Negative themes

  • Online account setup and access at Newbury Building Society is slow and confusing.
  • ISA transfers can be frustratingly slow and poorly communicated at Newbury Building Society.
  • Mortgage process sometimes involves delays and poor communication causing stress.
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
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Reviews for Newbury Building Society

Showing 11 of 10001 company reviews • Last reviewed within 7 days

Wokingham is Amazing

Savings • 21st January 2026

The whole team at Wokingham branch are amazing and provide top level experience. Bradley and Connor are a delight to be served by. Justine has... The whole team at Wokingham branch are amazing and provide top level experience. Bradley and Connor are a delight to be served by. Justine has a great team. The society as a whole is very old school but that’s great as it pretty zeros the chance of financial abuse. Read more Read less

{"display":"Tom M","full_name":"Tom M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great customer service

Savings • 21st January 2026

Great customer service - friendly team who are all focused on customer care.

{"display":"Ros","full_name":"Ros","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Ros
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Is there anything else I can help you with?

    Friendly, approachable and welcoming staff that will do anything in their power to help, even call their colleagues in their Headquarters and get the right... Friendly, approachable and welcoming staff that will do anything in their power to help, even call their colleagues in their Headquarters and get the right answer if needed. Rounded up conversations, especially when I opened the account, considering my needs, goals and everything savings related was explained in plain English. I love the fact that you can come in a branch and talk to a human being that will listen to you, rather than pressing options on a telephone and have a machine talking to you. Read more Read less

    {"display":"Olive ","full_name":"Olive ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Olive 21st January 2026
  • 5/5

    Very helpful staff.

    Very helpful staff. They explained the products in great detail. They take their time with customers and they listen to their needs.

    {"display":"Al ","full_name":"Al ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Al 20th January 2026
  • 5/5

    Great customer service, always helpful and knowledge...

    Great customer service, always helpful and knowledgeable whether that's speaking over the phone or in branch face to face.

    {"display":"Chloe","full_name":"Chloe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chloe 20th January 2026
  • 5/5

    Happy Savings customer

    As a Savings customer it was great to get a personalised review of my accounts to make sure that they were the best for my... As a Savings customer it was great to get a personalised review of my accounts to make sure that they were the best for my needs. An alternative account was suggested which gave me the same interest rate but was much more flexible. Friendly, knowledgeable service with an actual human being. Very refreshing Read more Read less

    {"display":"Yvonne","full_name":"Yvonne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Yvonne 20th January 2026
  • 5/5

    Friendly Staff

    Helpful and friendly staff, nothing is ever too much for them

    {"display":"E P","full_name":"E P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    E P 20th January 2026
  • 5/5

    Staff are always friendly and knowledgeable

    Staff are always friendly, knowledgeable and consistently go above and beyond.

    {"display":"Matt","full_name":"Matt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Matt 19th January 2026
  • 5/5

    I recently visited the Didcot branch to put a cheque...

    I recently visited the Didcot branch to put a cheque into my daughters savings account, I was served by Thomas. I was impressed by the... I recently visited the Didcot branch to put a cheque into my daughters savings account, I was served by Thomas. I was impressed by the service I received from him and all who work in branch. Very attentive and bubbly bunch. Lovely office and bonus - open 5 days a week! Read more Read less

    {"display":"C R","full_name":"C R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    C R 19th January 2026
  • 5/5

    Online application process

    Opened a savings account online and it was super smooth and straightforward. Easy to navigate through my existing accounts and withdraw to my nominated account as I please

    {"display":"Thomas L","full_name":"Thomas L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Thomas L 19th January 2026
  • 5/5

    Excellent customer service

    Always a pleasure coming into branch, all staff very helpful and knowledgeable.

    {"display":"bprout","full_name":"bprout","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    bprout 19th January 2026

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