I really appreciate Newbury Building Society still using pass books, whilst also having the options to manage savings through the app, or online. I am... I really appreciate Newbury Building Society still using pass books, whilst also having the options to manage savings through the app, or online. I am always happy to get in touch as your staff are friendly and very helpful whether, in person, or, over the phone. On one occasion, when a less experienced staff member was unsure of some information it was reassuring to see that they were honest and had the confidence to ask for advice. I also really appreciate that anything that has been discussed and required further action in branch has always been followed through within an appropriate time-scale - no reminders have been needed. There is obviously good back-up when any issues occur with a computer in branch, but it would be wonderful if this was needed less frequently. (perhaps it's just when I go in). Thank you, I have found that all of your staff provide excellent service and are a pleasure to deal with. Read more Read less

I found NBS very proactive and helpful.

Always answer the phone and polite, efficient service. Recently added to my mortgage and a simple and effective process in a timely manner

I have been a mortgage customer for Newbury for a number of years now and I always have a fabulous experience with my adviser Angela... I have been a mortgage customer for Newbury for a number of years now and I always have a fabulous experience with my adviser Angela Bradshaw, she is friendly professional and always explains everything in great detail. Thank You Angela Read more Read less

I needed to open a savings account, all my options were explained clearly. I have number savings with Newbury Building Society, the staff are very... I needed to open a savings account, all my options were explained clearly. I have number savings with Newbury Building Society, the staff are very helpful making sure you choose the right account for your needs. Read more Read less

Newbury have helped me with a mortgage as a first time buyer, their staff are friendly and knowledgeable. Recently I have also remortgaged through them... Newbury have helped me with a mortgage as a first time buyer, their staff are friendly and knowledgeable. Recently I have also remortgaged through them to reduce my interest as rates have gone down, the process was very quick and staff supported well throughout. Read more Read less

Eve was extremely helpful and patient with me

Very easy mortgage experience, good customer service and communication

Mortgage renewal was simple clear and helpful. Advisor LISTENED and explained options available. Answered questions clearly and followed up on promised actions. Delighted with our mortgage choice.