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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.86/5

Newbury Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 9,323 product reviews

Average score of 4.86/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Top-up loan for home improvment.

I enquired about a top-up loan for home improvement. I quickly had a phone interview and everything was dealt with really quickly. It was all... I enquired about a top-up loan for home improvement. I quickly had a phone interview and everything was dealt with really quickly. It was all made very simple with everything handled online and by e-mail. All-in-all a very straightforward procedure with helpful people. Read more Read less

{"display":"Mark B","full_name":"Mark B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Mark B 12th August 2025

Latest negative rating

1/5

In branch service review

Very good, pleasant, very helpful staff and easy transactions.

Savings
Verified source 31st July 2025
See more reviews for Newbury Building Society products

About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
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Reviews for Newbury Building Society

Showing 11 of 9323 company reviews • Last reviewed within 7 days

Top-up loan for home improvment.

Mortgages • 12th August 2025

I enquired about a top-up loan for home improvement. I quickly had a phone interview and everything was dealt with really quickly. It was all... I enquired about a top-up loan for home improvement. I quickly had a phone interview and everything was dealt with really quickly. It was all made very simple with everything handled online and by e-mail. All-in-all a very straightforward procedure with helpful people. Read more Read less

{"display":"Mark B","full_name":"Mark B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

A very Positive Experience from a Returning Customer

Mortgages • 7th August 2025

Helpful and Friendly communication. Professional service offering a good range of competitve products - As you would expect from a Building Society that is run for its members.

{"display":"AH","full_name":"AH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
AH
Rated Excellent • 5/5
Read more product reviews
Reply from Newbury Building Society
Thank you for your kind words and taking the time to leave feedback - and welcome back!
8th August 2025
Newbury Building Society
  • 5/5

    Newbury have been great!

    Newbury have been great - we went with them for our first ever mortgage & they have made things really easy for us.

    {"display":"Grace S","full_name":"Grace S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Grace S 5th August 2025
  • 5/5

    Excellent and very helpful

    very helpful explained things in an easy to understand way. excellent

    {"display":"Robert ","full_name":"Robert ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert 3rd August 2025
  • 5/5

    Advisor was very good

    Advisor was very good and explained the process step by step

    {"display":"Janice","full_name":"Janice","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janice 31st July 2025
  • 5/5

    In branch service review

    very very helpful and easy to understand.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Always a pleasant service, good people and a clear and fresh atmosphere.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Very welcoming and friendly, as always.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Concerned about security of posting passbook and letter for withdrawal requests together because of signature.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Detailed information sheets are good. Passbooks seem old-fashioned.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    All personnel are helpful and pleasant.

    Savings
    Verified source 31st July 2025

    Products from Newbury Building Society

    Showing all products offered by Newbury Building Society

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