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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.88/5

Newbury Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 10,182 product reviews

Average score of 4.88/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended negatively over the past 90 days

Newbury Building Society shines with its friendly, knowledgeable staff and the comfort of local branches for face-to-face service. Opening accounts and managing ISAs is generally smooth, though some find the online system a bit clunky. Mortgage service is mostly efficient and personal, but a few hiccups with delays and communication do pop up.

Positive themes

  • Newbury Building Society Savings staff are friendly, helpful, and make visits a pleasure. (85 mentions)
  • Opening new accounts and ISAs with Newbury Building Society is easy and well explained. (55 mentions)
  • Newbury Building Society Mortgages offer clear advice and friendly service throughout. (30 mentions)

Negative themes

  • Online account management at Newbury Building Society is confusing and slow to update. (7 mentions)
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
Visit provider website
Phone
01635 555 700
Email
[email protected]
Social media

Reviews for Newbury Building Society

Showing 11 of 10182 company reviews • Last reviewed within 7 days

Service .

Savings • 12th August 2026

Service .Very pleasant lady who explained everything well

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Angela B was great over the phone and found an offer...

Mortgages • 10th August 2026

Angela B was great over the phone and found an offer that was cheaper and meets my needs with impending life changes.

{"display":"Adam Beaumont","full_name":"Adam Beaumont","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1751810.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Newbury Building Society
Hi Adam, thank you so much for your feedback. We'll be sure to share it with Angela who will be so pleased to hear it!
10th August 2026
Newbury Building Society
  • 5.00/5

    Didcot Branch

    Cassie- Brilliant first impression, made me feel comfortable from the off. Cassie was clear yet friendly whilst keeping professional. I think a lot of the... Cassie- Brilliant first impression, made me feel comfortable from the off. Cassie was clear yet friendly whilst keeping professional. I think a lot of the time banking can feel impossible and robotic but Newbury is keeping my faith alive. Lovely branch, lovely experience Read more Read less

    Savings
    Verified source 10th August 2026
  • 5.00/5

    Excellent customer service and great products on offer

    Excellent customer service and great products on offer

    Savings
    Verified source 10th August 2026
  • 5.00/5

    Didcot branch

    Vess a star ,very good. Easy to open. A building society that’s open on a Saturday.

    Savings
    Verified source 8th August 2026
  • 5.00/5

    Very welcoming, knowledgeable and a smooth experience

    Very welcoming, knowledgeable and a smooth experience

    Savings
    Verified source 8th August 2026
  • 5.00/5

    Senior Savings Account

    After reviewing many accounts on line I opted to opened a savings account with the Newbury Building Society. I booked an appointment to go into... After reviewing many accounts on line I opted to opened a savings account with the Newbury Building Society. I booked an appointment to go into my local branch via the internet, I was greeted by friendly staff and offered a drink on arrival. The financial advisor i dealt with explained my chosen account to me in detail and answered any questions. . I chose this account for the ease of access to my money whilst still receiving a reasonable interest rate. I would recommend the Newbury Building Society. Read more Read less

    {"display":"Ruth K","full_name":"Ruth K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ruth K 7th August 2026
  • 5.00/5

    I like the in person meeting.

    I like the in person meeting. It gives me more confidence. I can follow everything easily and get proper receipts.

    {"display":"Martin Burbidge ","full_name":"Martin Burbidge ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Exelent service throughout, would recomend!

    Exelent service throughout, would recomend!

    Savings
    Verified source 6th August 2026
  • 5.00/5

    Changing ISA products.

    Changing ISA products. Excellent one stop experience. Updated into better interest rate options.

    Savings
    Verified source 5th August 2026
  • 5.00/5

    A lifetime with the Newbury.

    Been with Newbury for 24 x years and no issues. They’ve always given me good advice and kept me reliably informed of any changes etc.

    {"display":"Paul Wright","full_name":"Paul Wright","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Paul Wright 5th August 2026

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