Telephone support (for recovering my profile), was quickly and efficiently completed. Using Secure Messages (when I had a few questions), was a similar experience. The... Telephone support (for recovering my profile), was quickly and efficiently completed. Using Secure Messages (when I had a few questions), was a similar experience. The online application was clearly laid out and it was simple to upload identity documents. The online account and the app works well for me and my wife and you can do the important things on them. The 2 faster payments I did were shown on my account in 2 hours and 6 hours. The joint Senior Monthly Account Is ideal and has a reasonable interest rate. Read more Read less

Very good experience , well explained

Competitive products clearly presented in letters and when I met a staff member to discuss my requirements.

Very welcoming and helpful throughout opening of a new account. Cannot fault the process. Good to speak to a real person in person.

Lairab, Didcot: Description of account was clear and I’m aware of the potential to open future accounts with NBS.

Expat BTL remortgage. From initial discussions with the team to the underwriting stages being promptly addressed and, when any obstacles arose, the communication was mostly... Expat BTL remortgage. From initial discussions with the team to the underwriting stages being promptly addressed and, when any obstacles arose, the communication was mostly same day. The only area for improvement is the paper application process being incorporated into a portal, however everything else was easy to address. All the team were very helpful and efficient. Read more Read less

Angela was great, she took the time to understand my needs and explained thigs very well for me as I am a first time buyer.... Angela was great, she took the time to understand my needs and explained thigs very well for me as I am a first time buyer. Nothing was too much trouble and like all your staff at the Didcot extremely polite and patient. Read more Read less

Cassie was excellent, I also have to say the whole experience with Didcot branch was excellent. It has a very welcoming feel with all of... Cassie was excellent, I also have to say the whole experience with Didcot branch was excellent. It has a very welcoming feel with all of the staff, who made me feel exteremely welcome and that nothing was too much trouble. Also very important the appoointment did not feel rushed and I always feel listened to. Read more Read less

Superb treatment over a number of years. Good rates, good acceptance of 1x yearly excess repayment and final repayment process friendly and trouble-free.