Been great , cant rate them enough

I've always found the staff to be very helpful, but more importantly you communicate with people rather than bots or automated systems. There are no... I've always found the staff to be very helpful, but more importantly you communicate with people rather than bots or automated systems. There are no frustrations of dealing with machines who don't understand your problem and give unhelpful nonesense responses or simply terminate the 'conversation'. Read more Read less

We had an excellent customer experience in the Winchester branch on two occasions opening savings accounts as new customers. Really welcoming, informative and patient branch... We had an excellent customer experience in the Winchester branch on two occasions opening savings accounts as new customers. Really welcoming, informative and patient branch manager who talked everything through with us without pressure. Excellent telephone support when there were difficulties accessing emailed passcodes. Apart from the frustration of multiple codes appearing online and not being accepted, we felt we were always in safe hands with immediate human responses and no delays, or automated robot morons which has been our experience elsewhere. We are very pleased to be Newbury customers. Read more Read less

I was very pleased with how Valiska explained how to change my accounts, and how she dealt with the process so efficiently.

Having paid a large amount of money by bank transfer from my Bank Branch, to redeem my mortgage I received no receipt or email to... Having paid a large amount of money by bank transfer from my Bank Branch, to redeem my mortgage I received no receipt or email to confirm that the money had actually been received, or had reached my account. After a week or more I rang to be told yes it had been received but did not receive anything in writing for a further 2 weeks. Quite worrying as I had paid a lot of money and then had no confirmation officially. Otherwise my experience whilst I had a mortgage with the NBS was excellent. Read more Read less

Friendly and very welcoming. Overall good communication throughout and professional service.

The service at the Winchester Branch was fantastic - helping us choose the best ways for us to invest some savings given our circumstances.

Good customer service and process was efficient and simple to open new online account.

Staff very helpful and friendly in opening a new account and arranging transfers. Dealt with quickly. Like that you still get a passbook and branches available to do transactions.