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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent 4.85/5

Newbury Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 9,186 product reviews

Average score of 4.85/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Very Efficient friendly staff (Anna and Panna)

Very Efficient friendly staff (Anna and Panna)

{"display":"Patrick B","full_name":"Patrick B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Patrick B 5th July 2025

Latest negative rating

1/5

NatWest app won't pay in

Can't access online to put money into my new accounts

{"display":"Carole H","full_name":"Carole H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Carole H 1st May 2025

About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Newbury Building Society

Showing 11 of 9186 company reviews Last reviewed within 7 days

Very Efficient friendly staff (Anna and Panna)

Savings 5th July 2025

Very Efficient friendly staff (Anna and Panna)

Rated Excellent 5/5
Read more product reviews

very efficient, helpful and informative

Mortgages 4th July 2025

very efficient, helpful and informative

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Very efficient service and value for money

    Very efficient service and value for money

    {"display":"Madeline M","full_name":"Madeline M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Madeline M 4th July 2025
  • 4/5

    a wonderful visit

    It was a wonderful visit which I has recently, The staff explained and details of the saving account that I was interested. Unfortunately, I am... It was a wonderful visit which I has recently, The staff explained and details of the saving account that I was interested. Unfortunately, I am living in London, I don't have time to visit the Didcot branch. Anyway, I shall visit the branch again when I visit Didcot branch. The new looks of the branch is amazing, bright, warm... Cheer Read more Read less

    {"display":"oliver p","full_name":"oliver p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    oliver p 3rd July 2025
  • 5/5

    Great Web Chat facility and good access to underwriter

    Direct access to the underwriter and also a very quick and efficient web chat facility.

    {"display":"Chris B","full_name":"Chris B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Chris B 1st July 2025
  • 5/5

    Highly understanding and helpful building society.

    Highly understanding and helpful building society. We needed to change our current mortgage provider to help son buy his first home. Our previous provided was... Highly understanding and helpful building society. We needed to change our current mortgage provider to help son buy his first home. Our previous provided was unwilling and unhelpful to be able to do this - Newbury were a real pleasure to engage with and we've stayed with them. They are competitive in the market place and certainly make you feel a valued customer (and prospective customer at the time of our re-mortgage). A definite recommend for others! Read more Read less

    {"display":"Nick S","full_name":"Nick S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nick S 30th June 2025
  • 4/5

    In branch service review

    Colleagues are always friendly and helpful.

    Savings
    Verified source 30th June 2025
  • 5/5

    In branch service review

    We lobe the staff at Alton and no they didn't pay me. Better online access would help.

    Savings
    Verified source 30th June 2025
  • 5/5

    In branch service review

    The staff are all able to explain things very clearly and are very helpful.

    Savings
    Verified source 30th June 2025
  • 5/5

    In branch service review

    Very helpful, lovely friendly and happy.

    Savings
    Verified source 30th June 2025
  • 5/5

    In branch service review

    Plenty of time take to explain everything.

    Savings
    Verified source 30th June 2025

    Products from Newbury Building Society

    Showing all products offered by Newbury Building Society

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