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Newbury Building Society reviews

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Rated Excellent • 4.86/5

Newbury Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 9,739 product reviews

Average score of 4.86/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Once again, Newbury use common sense when providing...

Once again, Newbury use common sense when providing solutions to older clients, enabling them to use equity in their homes to help their families achieve... Once again, Newbury use common sense when providing solutions to older clients, enabling them to use equity in their homes to help their families achieve their goals. Every member of staff from BDMs, whose knowledge and experience ensures all aspects of the case fits before submission, to processing team who are always happy to take a call and the Underwriters who you can speak to, makes the journey easy. People dealing with people gives the client a good result. Read more Read less

{"display":"Marie A","full_name":"Marie A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Marie A 25th November 2025

Latest negative rating

1/5

*AVOID* Undervalued new build / cost £12k to leave them

Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to... Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a personal loan to keep it going. Every single estate agent, builder and local person knows that the land alone was worth more than the value they placed on the build, but thier surveyor was way off. Even worse than this, on completion they again undervalued so I didnt have the required LTV. I had 4 independant valuations at £300k more than thier valuation. They shouldnt offer self-build mortgages if they cannot work with clients. Avoid - their in-house surveyor ruins everything with his stupid valuations and I has to pay £12k to get out of the product and find a decent lender - now have all the funds at 75% LTV because they use an independant surveyor report and the valuation is correct. AVOID AT ALL COSTS Read more Read less

{"display":"Michael V","full_name":"Michael V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Michael V 24th October 2025
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

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Reviews for Newbury Building Society

Showing 11 of 9739 company reviews • Last reviewed within 7 days

Once again, Newbury use common sense when providing...

Mortgages • 25th November 2025

Once again, Newbury use common sense when providing solutions to older clients, enabling them to use equity in their homes to help their families achieve... Once again, Newbury use common sense when providing solutions to older clients, enabling them to use equity in their homes to help their families achieve their goals. Every member of staff from BDMs, whose knowledge and experience ensures all aspects of the case fits before submission, to processing team who are always happy to take a call and the Underwriters who you can speak to, makes the journey easy. People dealing with people gives the client a good result. Read more Read less

{"display":"Marie A","full_name":"Marie A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Newbury Building Society
Hi Marie, thank you so much for taking the time to leave a review. We really appreciate your kind words.
27th November 2025
Newbury Building Society

New Savings Account

Savings • 25th November 2025

Spoke to very helpful lady who answered all my queries on opening a new savings account. Very thorough and polite. Whole process from start to... Spoke to very helpful lady who answered all my queries on opening a new savings account. Very thorough and polite. Whole process from start to finish on opening an account was seamless. Read more Read less

{"display":"Stephen S","full_name":"Stephen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Newbury Building Society
Hi Stephen, thank you so much for your kinds words. We really appreciate you taking the time to leave a review.
27th November 2025
Newbury Building Society
  • 5/5

    We have used Newbury Building Society for many years

    I have used Newbury building society for many years. I took out my mortgage with them because at the time it was a really good... I have used Newbury building society for many years. I took out my mortgage with them because at the time it was a really good deal at 0.2% above base rate, guaranteed for the duration. Never regretted it and it was paid off recently. Apart from this my wife and I have several investments each with the Newbury and have always found them very helpful with a good range of savings accounts. Read more Read less

    {"display":"PA","full_name":"PA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    PA 21st November 2025
  • 5/5

    Excellent personal service from an experienced count...

    Excellent personal service from an experienced counter assistant

    {"display":"Ian W","full_name":"Ian W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian W 21st November 2025
  • 5/5

    Excellent experience.

    Excellent experience. Lovely welcoming knowledgeable staff.

    {"display":"Christina C","full_name":"Christina C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christina C 18th November 2025
  • 5/5

    Very helpfull and knew what they where talking about

    Very helpfull and knew what they where talking about

    {"display":"Emily P","full_name":"Emily P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Emily P 18th November 2025
  • 5/5

    Superfast professional responses!

    Superfast professional responses!

    {"display":"New Home Somerset ","full_name":"New Home Somerset ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Our financial adviser recommended Newbury building s...

    Our financial adviser recommended Newbury building society as the best one to suit our requirements. Response was excellent and prompt.

    {"display":"Lesley M","full_name":"Lesley M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lesley M 15th November 2025
  • 5/5

    First class old fashioned customer service.

    First class old fashioned customer service. Call the number get through to reception ask for the department you need and a human answers the phone,... First class old fashioned customer service. Call the number get through to reception ask for the department you need and a human answers the phone, usually very quickly. Their mortgage advisors are amazing giving honest realistic advice and everything is done quickly. I can honestly say not only are they the best lender I have ever dealt with but they are the best company out of any I have dealt with for many years. I would 100% recommend them. Their mortgage products are also very competitive so its a win/win for customers! Read more Read less

    {"display":"AdeyB","full_name":"AdeyB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    AdeyB 7th November 2025
  • 5/5

    The whole process was straightforward.

    The whole process was straightforward. Staff were easily accessible and were knowledgeable and friendly.

    {"display":"John Midgley","full_name":"John Midgley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/380748.png"}}'s avatar
    Mortgages
    John Midgley 7th November 2025
  • 5/5

    It was very easy to set up a new account

    It was very easy to set up a new account and with not so much checking as I had expected. They were very helpful. It... It was very easy to set up a new account and with not so much checking as I had expected. They were very helpful. It gave me what I wanted, an easy access account where I have a choice of how I manage it. Read more Read less

    {"display":"Ian W","full_name":"Ian W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian W 7th November 2025

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