Newbury Building Society reviews
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This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Newbury Building Society reviews
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What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
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Positioned as being a socially responsible organisation -
FCA approved and regulated -
Has branches you can visit in-person -
Manage your account or policy via an app or website
Review summary
People rate this company as Excellent based on 10,098 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Newbury Building Society shines with its friendly, professional staff and the personal touch of local branches, making face-to-face service a real winner. People appreciate clear explanations and helpful mortgage and ISA advice. However, the online experience often frustrates with slow account setups, confusing processes, and delays in ISA transfers. Some found mortgage paperwork and communication slow or stressful, dampening an otherwise warm service.
Positive themes
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Newbury Building Society’s staff are friendly, professional, and always helpful in branch.
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People love having local branches for face-to-face help and easy access to services.
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Mortgage advice at Newbury Building Society is clear and professional with great support.
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Negative themes
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Online account setup and access at Newbury Building Society is slow and confusing.
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ISA transfers can be frustratingly slow and poorly communicated at Newbury Building Society.
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Mortgage process sometimes involves delays and poor communication causing stress.
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