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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.88/5

Newbury Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 10,203 product reviews

Average score of 4.88/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended positively over the past 90 days

Newbury Building Society shines with its friendly, knowledgeable staff and the comfort of local branches for face-to-face service. Opening accounts and managing ISAs is generally smooth, though some find the online system a bit clunky. Mortgage service is mostly efficient and personal, but a few hiccups with delays and communication do pop up.

Positive themes

  • Newbury Building Society Savings staff are friendly, helpful, and make visits a pleasure. (85 mentions)
  • Opening new accounts and ISAs with Newbury Building Society is easy and well explained. (55 mentions)
  • Newbury Building Society Mortgages offer clear advice and friendly service throughout. (30 mentions)

Negative themes

  • Online account management at Newbury Building Society is confusing and slow to update. (7 mentions)
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
Visit provider website
Phone
01635 555 700
Email
[email protected]
Social media

Reviews for Newbury Building Society

Showing 11 of 10203 company reviews • Last reviewed within 7 days

NICE PEOPLE TO DO BUSINESS WITH!

Mortgages • 28th August 2026

Superb treatment over a number of years. Good rates, good acceptance of 1x yearly excess repayment and final repayment process friendly and trouble-free.

{"display":"Derek S","full_name":"Derek S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Newbury Building Society
Thanks for your feedback Derek! We really appreciate your kind words.
1st September 2026
Newbury Building Society

Customer service is exemplary but isa interest remai...

Savings • 28th August 2026

Customer service is exemplary but isa interest remains rather cautious

{"display":"John S","full_name":"John S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Newbury Building Society
HI John, thank you for the feedback. We appreciate you taking the time to leave it.
1st September 2026
Newbury Building Society
  • 5.00/5

    Excellent Service

    I received prompt and efficient service which is appreciated.

    {"display":"GILL L","full_name":"GILL L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    GILL L 27th August 2026
  • 5.00/5

    We've had a good experience.

    We've had a good experience. They have been very helpful.

    {"display":"Andy G","full_name":"Andy G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andy G 26th August 2026
  • 5.00/5

    Senior Saver account

    I opened a Senior Saver account which was handled in a logical, clear manner. Alternative options were explained.

    Savings
    Verified source 26th August 2026
  • 5.00/5

    Very positive and welcoming, professional

    Very positive and welcoming, professional

    Savings
    Verified source 26th August 2026
  • 5.00/5

    Easy to open account and set up online access.

    Easy to open account and set up online access. Kept informed all the way.

    {"display":"Smart Reviewer","full_name":"Smart Reviewer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Smart Reviewer 25th August 2026
  • 5.00/5

    The advisor was friendly, programs e planned everyth...

    The advisor was friendly, programs e planned everything clearly and accurately. The product switching process was simple to understand and easy to complete.

    {"display":"Steven K","full_name":"Steven K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Steven K 25th August 2026
  • 5.00/5

    NICE PEOPLE TO DO BUSINESS WITH!

    No bother - just a simple and peaceful procedure. As indeed, have been all our dealings with NBS over the years

    {"display":"Derek S","full_name":"Derek S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Derek S 25th August 2026
  • 5.00/5

    NBS staff were helpful, supportive, efficient and pl...

    NBS staff were helpful, supportive, efficient and pleasant to deal with throughout the 5 years of our mortgage

    {"display":"Diane M","full_name":"Diane M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Diane M 22nd August 2026
  • 4.00/5

    Great customer experience

    Great customer experience, although running late they kept us up to date with it and all staff were polite and courteous

    Savings
    Verified source 22nd August 2026

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