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Newbury Building Society reviews

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Rated Excellent • 4.87/5

Newbury Building Society reviews

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Verified business Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 9,875 product reviews

Average score of 4.87/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended negatively over the past 90 days

Newbury Building Society shines with its friendly, professional staff and the personal touch of local branches, making face-to-face service a real winner. People appreciate clear explanations and helpful mortgage and ISA advice. However, the online experience often frustrates with slow account setups, confusing processes, and delays in ISA transfers. Some found mortgage paperwork and communication slow or stressful, dampening an otherwise warm service.

Positive themes

  • Newbury Building Society’s staff are friendly, professional, and always helpful in branch.
  • People love having local branches for face-to-face help and easy access to services.
  • Mortgage advice at Newbury Building Society is clear and professional with great support.

Negative themes

  • Online account setup and access at Newbury Building Society is slow and confusing.
  • ISA transfers can be frustratingly slow and poorly communicated at Newbury Building Society.
  • Mortgage process sometimes involves delays and poor communication causing stress.
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
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Reviews for Newbury Building Society

Showing 11 of 9875 company reviews • Last reviewed within 7 days

Arrranging a great mortgage in quick time made easy.

Mortgages • 20th December 2025

Moving house in England is a stressful and unnecessarily complex process. We are downsizing and as we had found the perfect new home for us,... Moving house in England is a stressful and unnecessarily complex process. We are downsizing and as we had found the perfect new home for us, we did not want to lose it. As the sale of our house was put back by a link in the chain messing up, we had to go forward with the purchase. This meant using our savings plus raising a mortgage. At our age the search for an interest only fixed cost mortgage with a short term and no early payback charges after the fixed 3 years was over was always going to be difficult. Newbury was a real find for us, they have made the process worry free and as simple as possible. The mortgage offered was excellent value and met all our rather unique requirements. Great company to do business with, we thoroughly recommend them. Read more Read less

{"display":"Michael R","full_name":"Michael R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Newbury Building Society
Hi Michael, thank you ever so much for your feedback. We really appreciate you taking the time to leave such a fantastic review. We're very proud of the service we offer, and this review exemplifies that so thank you.
22nd December 2025
Newbury Building Society

All went well with account setup

Savings • 20th December 2025

All went well with account setup

{"display":"Robin S","full_name":"Robin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Newbury Building Society
Hi Robin, thank you so much for your kind words, they are much appreciated.
22nd December 2025
Newbury Building Society
  • 5/5

    I placed a shared ownership case with Newbury recent...

    I placed a shared ownership case with Newbury recently and was very pleased with the service, from my initial enquiry with Will Humphries on the... I placed a shared ownership case with Newbury recently and was very pleased with the service, from my initial enquiry with Will Humphries on the BDM help desk to submitting the case and the underwriter, Jill Bennett being very attentive. Any messages and documents that I sent were acted upon swiftly and the offer was issued within the expected timescale. Read more Read less

    {"display":"Richard H","full_name":"Richard H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Richard H 19th December 2025
  • 5/5

    Thank you Dorothy for all the help you gave us.

    Dorothy was both helpful and informative, I have already recommended the child savings account to a friend.

    {"display":"Julie A","full_name":"Julie A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie A 19th December 2025
  • 5/5

    Other places could learn from this Building Society

    All of the staff are engaging and helpful. I have received a lot of really good information about the products on offer yet never felt... All of the staff are engaging and helpful. I have received a lot of really good information about the products on offer yet never felt pushed into making a decision or getting a product. Jessica helped us with phone calls and emails and the area manager made us coffee! Read more Read less

    {"display":"Stephen D","full_name":"Stephen D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen D 12th December 2025
  • 5/5

    Good communications

    Applying for a mortgage and seeing it through to completion has many stages involving many different agents, everything done by Newbury BS was done in... Applying for a mortgage and seeing it through to completion has many stages involving many different agents, everything done by Newbury BS was done in a timely manner accomanied by emails explaining what was happening, what was next etc. Read more Read less

    {"display":"Brian K","full_name":"Brian K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Brian K 12th December 2025
  • 5/5

    Simple Product Switch

    Expat BTL mortgage was coming to an end, booked an appointment with the mortgage advisors through the website and got the call back the next... Expat BTL mortgage was coming to an end, booked an appointment with the mortgage advisors through the website and got the call back the next day. Staff members were very polite, shared what is available and how much I’d save and the product switch was all very easy. Didn’t take much time and no hassle at all. Got the email the next day with the document to sign, again easily done and was processed very quickly. No complaints. Read more Read less

    {"display":"Tom J","full_name":"Tom J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Tom J 12th December 2025
  • 5/5

    Excellent service

    I was welcomed to the branch and made feel very comfortable. Dorothy was very informative and knowledgeable. She explained different accounts so I knew which... I was welcomed to the branch and made feel very comfortable. Dorothy was very informative and knowledgeable. She explained different accounts so I knew which was best for me. All in all the service was excellent . Read more Read less

    {"display":"Dinah C","full_name":"Dinah C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dinah C 10th December 2025
  • 5/5

    GREAT SERVICE

    As a smaller building society you do expect a slower service but wow very impressed . communication easy, application process easy. Definitely will use again

    {"display":"Mortgage Broker","full_name":"Mortgage Broker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mortgage Broker 8th December 2025
  • 5/5

    A very friendly welcome.

    A very friendly welcome. Account opened efficiently. So good to have face to face contact and not have to conduct business online.

    {"display":"Susan ","full_name":"Susan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan 6th December 2025
  • 5/5

    Everything went smoothly and without any problems

    Everything went smoothly and without problems from the first contact to the transfer of the mortgage

    {"display":"Jaromir P","full_name":"Jaromir P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jaromir P 2nd December 2025

    Products from Newbury Building Society

    Showing all products offered by Newbury Building Society

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