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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent 4.89/5

Newbury Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 10,134 product reviews

Average score of 4.89/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended positively over the past 90 days

Newbury Building Society shines with its friendly, knowledgeable staff and the comfort of local branches for face-to-face service. Opening accounts and managing ISAs is generally smooth, though some find the online system a bit clunky. Mortgage service is mostly efficient and personal, but a few hiccups with delays and communication do pop up.

Positive themes

  • Newbury Building Society Savings staff are friendly, helpful, and make visits a pleasure.
  • Opening new accounts and ISAs with Newbury Building Society is easy and well explained.
  • Newbury Building Society Mortgages offer clear advice and friendly service throughout.

Negative themes

  • Online account management at Newbury Building Society is confusing and slow to update.
  • ISA transfers at Newbury Building Society can be slow and poorly handled.
  • Some mortgage processes at Newbury Building Society are slow and cause stress.
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
Visit provider website
Phone
01635 555 700
Email
[email protected]
Social media

Reviews for Newbury Building Society

Showing 11 of 10134 company reviews Last reviewed within 7 days

Very helpful and friendly staff in Winchester branch.

Savings 11th June 2026

Very helpful and friendly staff in Winchester branch. I was seen without an appointment and my enquiry was responded to promptly. I will not hesitate... Very helpful and friendly staff in Winchester branch. I was seen without an appointment and my enquiry was responded to promptly. I will not hesitate to recommend your services to my friends and family. Read more Read less

Verified source
Rated Excellent 5.00/5
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Reply from Newbury Building Society
Thank you so much for your kind words and taking time to leave feedback - we all really appreciate it!
12th June 2026
Newbury Building Society

I like that the communication is directly to the peo...

Mortgages 11th June 2026

I like that the communication is directly to the people concerned, and any questions are sorted at the early stages of any application. This saves... I like that the communication is directly to the people concerned, and any questions are sorted at the early stages of any application. This saves time for both the lender and adviser. Read more Read less

Rated Excellent 5.00/5
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Reply from Newbury Building Society
Hi Jennifer, thank you so much for your feedback. We really appreciate you taking the time to leave it.
11th June 2026
Newbury Building Society
  • 5.00/5

    They are excellent!

    They are excellent! Really helpful and accomplished. Good rates and proper customer service, which is pretty tare in this world.

    Savings
    Verified source 11th June 2026
  • 5.00/5

    Vess and the Newbury

    Vess has been extremely helpful and even arranged a meeting at short notice with me to setup not one but three saving accounts from the... Vess has been extremely helpful and even arranged a meeting at short notice with me to setup not one but three saving accounts from the Newbury’s excellent range of savings accounts recently. I would recommend the Newbury BS to anyone wanting to open any new savings account as you’ll find all the staff at the Didcot Branch all very helpful and friendly and the Newbury also has excellent interest rates on offer. Read more Read less

    Savings
    Verified source 10th June 2026
  • 5.00/5

    Excellent

    The people who worked there were very friendly and always wanted to help.

    Savings
    Verified source 6th June 2026
  • 5.00/5

    the young lady we spoke to was very helpfull and inf...

    the young lady we spoke to was very helpfull and informative about all the products we asked about

    {"display":"keith a","full_name":"keith a","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    keith a 5th June 2026
  • 5.00/5

    Amazing service tailored to my personal needs.

    I have been a costomer of Newbury Building society nearly ten years. They offered mortgages to niche markets, such as newly self-employed and over 60's.... I have been a costomer of Newbury Building society nearly ten years. They offered mortgages to niche markets, such as newly self-employed and over 60's. They gave me a mortgage taking ibto account all of my financial circumstances. Their operatives have always listened to my needs and been very empathic und understanding. I have recently ported my mortgage to a new property, which has been great. Read more Read less

    {"display":"Beth","full_name":"Beth","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Beth 5th June 2026
  • 5.00/5

    Always a pleasure dealing with Newbury.

    Always a pleasure dealing with Newbury. They are a unique experience for me in dealing with a bank. Always a friendly advisor to speak to, and very responsive.

    {"display":"Beth D","full_name":"Beth D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Beth D 5th June 2026
  • 5.00/5

    The staff took time to help me with my requirements

    The staff took time to help me with understanding my requirements. As a result I have opened savings accounts Thank all the staff

    {"display":"Richard R","full_name":"Richard R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard R 5th June 2026
  • 5.00/5

    Good service and savings in a local branch

    Good service and savings in a local branch

    Savings
    Verified source 4th June 2026
  • 5.00/5

    My mortgage appointment was super efficient!

    My mortgage appointment was clear and easy, Hannah explained how the appointment would run so I knew what would be covered, and explained all my... My mortgage appointment was clear and easy, Hannah explained how the appointment would run so I knew what would be covered, and explained all my options clearly, and answered my questions. I found the service super convenient, efficient and will definitely be using the service again! Read more Read less

    {"display":"Rosie D","full_name":"Rosie D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rosie D 2nd June 2026

    Products from Newbury Building Society

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