After receiving a letter through the post I decided to take a look at the branch and decided to enquire about savings accounts- your in... After receiving a letter through the post I decided to take a look at the branch and decided to enquire about savings accounts- your in branch mobile customer advisor Andrew lead through the process of opening an account. Most professional and friendly. Read more Read less

Very helpful and cheerful staff. Sorted my query out very quickly.

Branch is open all day Mon-Fri & Sat morn; Staff are friendly and helpful; you get any share of bonuses regardless of which account you... Branch is open all day Mon-Fri & Sat morn; Staff are friendly and helpful; you get any share of bonuses regardless of which account you have; its easy to transfer to a nominated account; you get a account book for your savings not a card. Read more Read less

Helpful staff in branch. Explained products that I didn't now about but were better for me

Always friendly and helpful never disappointed with the service I have received . I regularly visit my branch as my pension is paid into my... Always friendly and helpful never disappointed with the service I have received . I regularly visit my branch as my pension is paid into my account excellent people in Didcot would recommend this branch Read more Read less

We have recently repaid our mortgage early with Newbury and found the process easy and uncomplicated both online and over the telephone. It is so... We have recently repaid our mortgage early with Newbury and found the process easy and uncomplicated both online and over the telephone. It is so good, especially in this day and age, to be able to contact the Newbury by telephone, for the call to be answered quickly and efficiently and put through to the correct department straight away. We would highly recommend the Newbury. The staff we have dealt with over the years have always been highly trained and professional . It is such a pleasure to have the personal touch, which appears to be rare these days.WELL DONE! Read more Read less

Having made an appointment to open a specific cash ISA bond, my wife and I were initially kept waiting by two colleagues talking to each... Having made an appointment to open a specific cash ISA bond, my wife and I were initially kept waiting by two colleagues talking to each other. When called in, one of these introduced herself as Dorothy and started to follow a script, telling us our meeting could take up to one hour. The other colleague stayed, saying she needed to observe Dorothy. She never introduced herself, nor did she check at any point whether we were happy to be part of this internal exercise. Dorothy then proceeded to tell us everything about Newbury Building Society and how it works. This was totally unnecessary as we have both been members for several years. When we pointed this out and challenged the need for this lengthy process, the unidentified colleague got very annoyed and eventually stopped the process, sending in a different colleague, Bridget, to open the account with us. Bridget did her usual competent, efficient and pleasant job, and the whole thing was over in less than 30 minutes. As usual, we have nothing but praise for Bridget who, together with Samantha, are the shining lights of the Abingdon branch, always doing a great job. We also have no criticism of Dorothy who remained friendly throughout and was clearly just following orders. However, if you need to observe a colleague during a routine transaction, we suggest that you a) tell customers about it when they make the appointment and check they are willing to be part of this exercise, b) re-check on the day that they are happy to cooperate, and c) introduce all colleagues involved. This cannot have been a pleasant experience for Dorothy, nor was it for us. We do not live in Abingdon, and any trip to the Abingdon branch is a half-hour journey for us. As a result, we tend to bundle all our activities in Abingdon on that day, trying to achieve as much as possible. This is why we are always grateful that Samantha and Bridget are so efficient. Read more Read less

Nice to have speedy and helpful responses

Excellent to deal with for things that are no run of the mill standard. They are people you can talk to knowing they will make... Excellent to deal with for things that are no run of the mill standard. They are people you can talk to knowing they will make informed decisions based on common sense and not just a faceless inflexible computerised system. Read more Read less