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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.86/5

Newbury Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 9,189 product reviews

Average score of 4.86/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Courteous and friendly service.

Courteous and friendly service. All queries answered fully. A very enjoyable experience.

{"display":"Jane P","full_name":"Jane P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Jane P 18th July 2025

Latest negative rating

1/5

NatWest app won't pay in

Can't access online to put money into my new accounts

{"display":"Carole H","full_name":"Carole H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Carole H 1st May 2025
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
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Reviews for Newbury Building Society

Showing 11 of 9189 company reviews • Last reviewed within 7 days

Courteous and friendly service.

Savings • 18th July 2025

Courteous and friendly service. All queries answered fully. A very enjoyable experience.

{"display":"Jane P","full_name":"Jane P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Highly recommended company

Mortgages • 17th July 2025

First time buyers therefor our first time going through the mortgage application, Newbury were very helpful and no question was a silly one, smooth process... First time buyers therefor our first time going through the mortgage application, Newbury were very helpful and no question was a silly one, smooth process throughout, great mortgage rate offered to us, would highly recommend them has a mortgage supplier! After all the stress of moving we had a treat box sent to us with some touching essentials such as tea, coffee, biscuits, chocolate and lots of savings vouchers which will come in handy when buying for our new home, really impressed with the service we have received and completely stress free which was an added bonus, thank you Newbury! Read more Read less

{"display":"Megan W","full_name":"Megan W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Newbury Building Society
Hi Megan - thank you so much for taking the time to leave feedback. Congratulations on your new home! We really appreciate your kind words!
18th July 2025
Newbury Building Society
  • 5/5

    Kate Rockall provided full details on all re-mortgag...

    Kate Rockall provided full details on all re-mortgage options at NBS, each of which were fully explained. Kate was very thorough and professional and ensured... Kate Rockall provided full details on all re-mortgage options at NBS, each of which were fully explained. Kate was very thorough and professional and ensured I understood each stage of the discussion. The option I chose meets all my requirements. I am delighted to be re-mortgaging with NBS. Read more Read less

    {"display":"G Stott","full_name":"G Stott","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    G Stott 12th July 2025
  • 5/5

    Very Efficient friendly staff (Anna and Panna)

    Very Efficient friendly staff (Anna and Panna)

    {"display":"Patrick B","full_name":"Patrick B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Patrick B 5th July 2025
  • 5/5

    very efficient, helpful and informative

    very efficient, helpful and informative

    {"display":"A Swift","full_name":"A Swift","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    A Swift 4th July 2025
  • 5/5

    Very efficient service and value for money

    Very efficient service and value for money

    {"display":"Madeline M","full_name":"Madeline M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Madeline M 4th July 2025
  • 4/5

    a wonderful visit

    It was a wonderful visit which I has recently, The staff explained and details of the saving account that I was interested. Unfortunately, I am... It was a wonderful visit which I has recently, The staff explained and details of the saving account that I was interested. Unfortunately, I am living in London, I don't have time to visit the Didcot branch. Anyway, I shall visit the branch again when I visit Didcot branch. The new looks of the branch is amazing, bright, warm... Cheer Read more Read less

    {"display":"oliver p","full_name":"oliver p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    oliver p 3rd July 2025
  • 5/5

    Great Web Chat facility and good access to underwriter

    Direct access to the underwriter and also a very quick and efficient web chat facility.

    {"display":"Chris B","full_name":"Chris B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Chris B 1st July 2025
  • 5/5

    Highly understanding and helpful building society.

    Highly understanding and helpful building society. We needed to change our current mortgage provider to help son buy his first home. Our previous provided was... Highly understanding and helpful building society. We needed to change our current mortgage provider to help son buy his first home. Our previous provided was unwilling and unhelpful to be able to do this - Newbury were a real pleasure to engage with and we've stayed with them. They are competitive in the market place and certainly make you feel a valued customer (and prospective customer at the time of our re-mortgage). A definite recommend for others! Read more Read less

    {"display":"Nick S","full_name":"Nick S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nick S 30th June 2025
  • 4/5

    In branch service review

    Colleagues are always friendly and helpful.

    Savings
    Verified source 30th June 2025
  • 5/5

    In branch service review

    Ability to post deposits to you is it also possible to pay by bank transfer.

    Savings
    Verified source 30th June 2025

    Products from Newbury Building Society

    Showing all products offered by Newbury Building Society

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