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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.85/5

Newbury Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 9,086 product reviews

Average score of 4.85/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Great Web Chat facility and good access to underwriter

Direct access to the underwriter and also a very quick and efficient web chat facility.

{"display":"Chris B","full_name":"Chris B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Chris B 1st July 2025

Latest negative rating

1/5

NatWest app won't pay in

Can't access online to put money into my new accounts

{"display":"Carole H","full_name":"Carole H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Carole H 1st May 2025
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
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Reviews for Newbury Building Society

Showing 11 of 9086 company reviews • Last reviewed within 7 days

Great Web Chat facility and good access to underwriter

Mortgages • 1st July 2025

Direct access to the underwriter and also a very quick and efficient web chat facility.

{"display":"Chris B","full_name":"Chris B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Newbury Building Society
Hi Chris, thank you for taking the time to leave us a review, we really do appreciate it.
2nd July 2025
Newbury Building Society

Highly understanding and helpful building society.

Mortgages • 30th June 2025

Highly understanding and helpful building society. We needed to change our current mortgage provider to help son buy his first home. Our previous provided was... Highly understanding and helpful building society. We needed to change our current mortgage provider to help son buy his first home. Our previous provided was unwilling and unhelpful to be able to do this - Newbury were a real pleasure to engage with and we've stayed with them. They are competitive in the market place and certainly make you feel a valued customer (and prospective customer at the time of our re-mortgage). A definite recommend for others! Read more Read less

{"display":"Nick S","full_name":"Nick S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Newbury Building Society
Hi Nick, thank you for taking the time to leave us your feedback. We really do appreciate it.
2nd July 2025
Newbury Building Society
  • 5/5

    I had problems with accessing my online account, I f...

    I had problems with accessing my online account, I found in necessary to call customer service many times, they helped me reset passwords and memorable... I had problems with accessing my online account, I found in necessary to call customer service many times, they helped me reset passwords and memorable name. I am of the era where we don’t do technology but needs must, without the support of Gemma and Ellie, I would have given up. They were both patient (they needed to be) kind and helpful, we even ended up having a giggle. So now thanks to them I can get onto online banking through an App. You are never too old to learn. Thank you Gemma and Ellie. X Read more Read less

    {"display":"Alison S","full_name":"Alison S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alison S 24th June 2025
  • 5/5

    Very insightful and helpful

    Very insightful and helpful in providing multiple options to choose the best option for my mortgage

    {"display":"James p","full_name":"James p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James p 19th June 2025
  • 5/5

    very pleased with all excellent, I Would Highly Reco...

    very pleased with all excellent, I Would Highly Recommend.

    {"display":"Dave D","full_name":"Dave D","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1244796.png"}}'s avatar
    Savings
    Dave D 13th June 2025
  • 5/5

    Exceptional Service from NBS

    All advise and help given to us was thoroughly explained and any questions answered in a very prompt and professional manner . An all round... All advise and help given to us was thoroughly explained and any questions answered in a very prompt and professional manner . An all round first class service , which has resulted in us receiving a perfect mortgage offer for us going forward in the next 3 years . Read more Read less

    {"display":"Stephen S","full_name":"Stephen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Stephen S 13th June 2025
  • 5/5

    Excellent support tailored to my Mortgage needs

    I initially had my mortgage with NBS and was so impressed with their service that I returned to them for my next one. Each time,... I initially had my mortgage with NBS and was so impressed with their service that I returned to them for my next one. Each time, I received excellent, personalized support tailored to my needs. Mortgage team consistently delivered outstanding service, making the whole process smooth and stress-free. Read more Read less

    {"display":"Siva","full_name":"Siva","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Siva 13th June 2025
  • 5/5

    Went in to look at my saving to maximise my return g...

    Went in to look at my saving to maximise my return going forward. Renata Warner talked through all my options and implement them immediately. Excellent customer service

    {"display":"John OBrien","full_name":"John OBrien","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John OBrien 13th June 2025
  • 5/5

    Hazel was excellent went through all the options wit...

    Hazel was excellent went through all the options with me, gave confident advise & just generally extremely helpful & nothing felt like too much trouble, very rare these days.

    {"display":"Teresa B","full_name":"Teresa B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Teresa B 2nd June 2025
  • 5/5

    In branch service review

    Members of staff always happy to help their customers.

    Savings
    Verified source 31st May 2025
  • 5/5

    In branch service review

    Very professional and extremely helpful.

    Savings
    Verified source 31st May 2025

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