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Newbury Building Society reviews

Newbury Building Society Logo
Rated Excellent • 4.87/5

Newbury Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 9,987 product reviews

Average score of 4.87/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Newbury Building Society have trended negatively over the past 90 days

Newbury Building Society shines with its friendly, professional staff and the personal touch of local branches, making face-to-face service a real winner. People appreciate clear explanations and helpful mortgage and ISA advice. However, the online experience often frustrates with slow account setups, confusing processes, and delays in ISA transfers. Some found mortgage paperwork and communication slow or stressful, dampening an otherwise warm service.

Positive themes

  • Newbury Building Society’s staff are friendly, professional, and always helpful in branch.
  • People love having local branches for face-to-face help and easy access to services.
  • Mortgage advice at Newbury Building Society is clear and professional with great support.

Negative themes

  • Online account setup and access at Newbury Building Society is slow and confusing.
  • ISA transfers can be frustratingly slow and poorly communicated at Newbury Building Society.
  • Mortgage process sometimes involves delays and poor communication causing stress.
Summarised by AI
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About Newbury Building Society

Newbury Building Society was established in 1856 under the name of 'The Newbury Permanent Benefit Building and Investment Society'.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay. It has over 76,000 members with branches across Berkshire, Hampshire and Oxfordshire.

Newbury Building Society provide a range of products across mortgages and savings.

Newbury Building Society at a glance

Contact details

Website
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Reviews for Newbury Building Society

Showing 11 of 9987 company reviews • Last reviewed within 7 days

Real people

Savings • 17th January 2026

The advisers are friendly, knowledgeable, and genuinely helpful. You’re always dealing with real people, both in person and over the phone, and that makes a... The advisers are friendly, knowledgeable, and genuinely helpful. You’re always dealing with real people, both in person and over the phone, and that makes a huge difference, especially when so many customer service roles are being replaced by bots. They’re always happy to guide you and recommend the most suitable products so you can get the best possible value and make the most of your interest. Read more Read less

{"display":"Raffaele M","full_name":"Raffaele M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

The society is great with customer at the heart of e...

Savings • 16th January 2026

The society is great with customer at the heart of everything , th ework culture is good ,

{"display":"Rizten r","full_name":"Rizten r","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    good customer service, a bit old fashioned

    It was a good experience opening a Junior Cash ISA for my children. However the process seems a bit slow and outdated. The online set... It was a good experience opening a Junior Cash ISA for my children. However the process seems a bit slow and outdated. The online set up for managing the accounts is rather slow and cumbersome. With the app being very limited Read more Read less

    {"display":"Geo F","full_name":"Geo F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Geo F 16th January 2026
  • 5/5

    Staff are always friendly and knowledgeable

    Staff are always friendly and knowledgeable

    {"display":"Shiv S","full_name":"Shiv S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Shiv S 16th January 2026
  • 5/5

    Overall pleased returning customer

    Always very helpful, friendly and informative without using banking jargon which makes decisions so much easier to make and process. I have been with NBS... Always very helpful, friendly and informative without using banking jargon which makes decisions so much easier to make and process. I have been with NBS for a number of years and will continue to. Read more Read less

    {"display":"Nicola","full_name":"Nicola","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nicola 16th January 2026
  • 5/5

    Amazing Service from a fantastic Building Society

    Always have amazing service from the branches and love having the passbooks separate from the modern online banks. Mobile app once registered is simple and... Always have amazing service from the branches and love having the passbooks separate from the modern online banks. Mobile app once registered is simple and easy to use. The Newbury also offer great regular savings reviews face to face with a human being rather than online robots. Read more Read less

    {"display":"Rachel H","full_name":"Rachel H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rachel H 16th January 2026
  • 5/5

    I am always able to speak to a person when I contact...

    I am always able to speak to a person when I contact the Newbury and they are always helpful, patient and informative. This is not... I am always able to speak to a person when I contact the Newbury and they are always helpful, patient and informative. This is not the case when I try and call my own banking provider. Read more Read less

    {"display":"Denise W","full_name":"Denise W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Denise W 16th January 2026
  • 5/5

    Wonderful friendly and knowledgeable service

    Wonderful friendly and knowledgeable service, a business who puts their customers first

    {"display":"Karen R","full_name":"Karen R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen R 16th January 2026
  • 5/5

    New mortgage application dealt with very quickly wit...

    New mortgage application dealt with very quickly with minimum fuss. Straight forward communication and easy to deal with

    {"display":"Nicola B","full_name":"Nicola B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nicola B 16th January 2026
  • 5/5

    Newbury - a real mutual Building Society for savers.

    The customer assistants are helpful, friendly, knowledgeable and polite. The whole process of setting up a savings account was easy and reassuring. It felt good... The customer assistants are helpful, friendly, knowledgeable and polite. The whole process of setting up a savings account was easy and reassuring. It felt good to be back with a truly mutual building society with useful opening hours and a proper savings account book. Read more Read less

    {"display":"Paul K","full_name":"Paul K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul K 6th January 2026
  • 5/5

    helpful and informative

    Our advisor was helpful and informative and ensured we understood our options.

    {"display":"Kelly","full_name":"Kelly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Kelly 6th January 2026

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