Opened a new account. I was told I should normally have made an appointment first but the staff were accommodating and helped me straight away.

I had a telephone interview with Angela and she was extremely friendly and professional. I was immediately put at ease and the whole experience was excellent.

I called in to the Didcot branch to move some money into an ISA, the process was straightforward and dealt with in a very professional... I called in to the Didcot branch to move some money into an ISA, the process was straightforward and dealt with in a very professional way, it's always a pleasure to deal face to face with someone. Read more Read less

Great society with friendly very experienced staff with great service

I act for my elderly cousin using a registered Power of Attorney. I live in Australia most of the time and Vess, a Customer Service... I act for my elderly cousin using a registered Power of Attorney. I live in Australia most of the time and Vess, a Customer Service Adviser at the Didcot branch, has gone out of her way to help me manage six different accounts. Taking into account an eleven hour time difference Vess has always responded to my emails or messages left by the following day. Read more Read less

I cannot fault it. A caring organisation that looks after its members and communities.

I have been so satisfied by the customer service experience at every contact I’ve had since my mortgage commenced in 2018. They always make an... I have been so satisfied by the customer service experience at every contact I’ve had since my mortgage commenced in 2018. They always make an effort to get you the best deal they can offer. They’re great at explaining the available options that would give me the best deal. No pressure, just information. Just 10/10 all around Read more Read less

I really appreciate Newbury Building Society still using pass books, whilst also having the options to manage savings through the app, or online. I am... I really appreciate Newbury Building Society still using pass books, whilst also having the options to manage savings through the app, or online. I am always happy to get in touch as your staff are friendly and very helpful whether, in person, or, over the phone. On one occasion, when a less experienced staff member was unsure of some information it was reassuring to see that they were honest and had the confidence to ask for advice. I also really appreciate that anything that has been discussed and required further action in branch has always been followed through within an appropriate time-scale - no reminders have been needed. There is obviously good back-up when any issues occur with a computer in branch, but it would be wonderful if this was needed less frequently. (perhaps it's just when I go in). Thank you, I have found that all of your staff provide excellent service and are a pleasure to deal with. Read more Read less

I found NBS very proactive and helpful.