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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1395 reviews)

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4.85

Based on 1,395 reviews, last reviewed 1st Jul 2026

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

The mortgage advisor I spoke to was clear, eloquent... The mortgage advisor I spoke to was clear, eloquent and courteous. She obviously knew her subject inside out and explained any points very well. Reviewed on: 1st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1395)

Bespoke Mortgage

Newbury were able to offer us a Bespoke mortgage based on our unique and unusual circumstances where high street lenders were unable. The mortgage underwriter was quick to respond and customer service were able to adjust my payment dates efficiently upon completion. Reviewed on: 19th April 2026

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 20th April 2026

Very easy to deal with.

We found the initial mortgage application process very straightforward, as was the re-mortgage a few years later. On the few times we had to contact customer service, the response was always clear and in reasonable time. We would certainly use them again in future if needed. Reviewed on: 17th April 2026

Reply from Newbury Building Society Hi Fuzzy, thank you so much for this feedback! We really appreciate your kind words. Response date: 17th April 2026

Very pleased with the bespoke mortgage deal we were...

Very pleased with the bespoke mortgage deal we were offered to suit our unique circumstances Reviewed on: 13th April 2026

Reply from Newbury Building Society Good afternoon Andrea, thank you so much for your kind words. We appreciate you taking the time to leave feedback. Response date: 13th April 2026

I have been a mortgage holder with Newbury for over...

I have been a mortgage holder with Newbury for over 15 years. Never had a issue with them. Just recently renewed with them. The quote they gave me lasted a month, which was great, as during that time, Mr T decided to increase the oil price, which then meant interest % rates could move up. My quote was set before this all kicked off. The only slight negative i had is that i had to travel to another town to get a appointment. I was looking for a Saturday appointment, but they did not provide that in my location. Apart from that, every thing was excellent. Reviewed on: 13th April 2026

Reply from Newbury Building Society Thank you so much for your kind words. We appreciate you taking the time to leave your feedback. Response date: 13th April 2026

Simple and easy - great customer experience

Very easy to do business with, and a relatively straight forward process. Reviewed on: 10th April 2026

Reply from Newbury Building Society Thank you for your review Betty, we appreciate it. Response date: 13th April 2026

Fantastic!

Fantastic! Everyone was lovely and very helpful! Highly recommend Reviewed on: 27th March 2026

Reply from Newbury Building Society Hi Anna - thank you for your kind words and taking the time to leave feedback - we appreciate it! Response date: 30th March 2026

Good products and great service

Newbury offer some great mortgage products that align to most people's needs. Also, the customer experience is excellent which makes you feel like a valued customer. Reviewed on: 27th March 2026

Reply from Newbury Building Society Hi Jon, we're glad to hear you felt valued and had a great experience with us. Response date: 27th March 2026

Newbury Building Society are there for their customers.

Newbury Building Society are there for their customers. I have only good things to say about them. They listened to my requirements and they delivered with good advice and a good product. They were helpful above and beyond. This is an excellent local organisation for local customers. Reviewed on: 23rd March 2026

Reply from Newbury Building Society Hi Abigail, thank you so much for sharing your feedback! We really appreciate your kind words. Response date: 23rd March 2026

Customer service very efficient and prompt.

Customer service very efficient and prompt. Even though it is indicated it could be up to 5 days response time in my experience it’s more like 48 hours. Reviewed on: 14th March 2026

Reply from Newbury Building Society Hi Carol, we're glad you had a great customer service experience with us. It's something we pride ourselves on so thank you for leaving such a kind review! Response date: 16th March 2026

Great company, professional staff

The Team that handled our mortgage did so promptly and in a friendly and efficient manner Reviewed on: 13th March 2026

Reply from Newbury Building Society Good morning Philip, thank you so much for your kind words. We really appreciate it! Response date: 16th March 2026

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