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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1333 reviews)

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4.79

Based on 1,333 reviews, last reviewed 2nd Dec 2025

14% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Everything went smoothly and without any problems Everything went smoothly and without problems from the first contact to the transfer of the mortgage Reviewed on: 2nd December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1333)

In branch service review

Very efficient and obliging, helpful staff. Reviewed on: 29th August 2025

Reply from Newbury Building Society Thank you for your feedback - we appreciate it Response date: 1st September 2025

Very efficient and professional.

My application was dealt with swiftly and professionally. Reviewed on: 22nd August 2025

Reply from Newbury Building Society Hi William, thank you very much for submitting your review. We really appreciate your kind words. Response date: 26th August 2025

Transferring a mortgage from another provider could...

Transferring a mortgage from another provider could not have been easier. The service was efficient and courteous and timely. The new rate is fantastic. . Reviewed on: 19th August 2025

Reply from Newbury Building Society Thank you Mark for taking the time to leave feedback - we do appreciate it. Response date: 20th August 2025

Easy process to switch deals.

Easy process to switch deals when my previous one ended. Impressed that NBS initiated the contact. Competitive rate for an interest only mortgage. Reviewed on: 18th August 2025

Reply from Newbury Building Society Thank you for taking time to provide feedback - we really do appreciate it! Response date: 19th August 2025

Brilliant service

We wanted to explore whether we should take out a small mortgage or not and were dealt with by Angela Burton. She has deep product knowledge and worked hard to establish the best way forward for us, making all of the pros and cons of any action absolutely clear. Reviewed on: 15th August 2025

Reply from Newbury Building Society Hi John, thank you so much for taking time to provide feedback. We will share your comments with Angela, who will be so pleased to read them. Response date: 18th August 2025

Our dealings with the Society have been excellent.

Our dealings with the Society have been excellent. We have just had a mortgage review with Angela Bradshaw. She was extremely professional and clearly explained the options available. Could not have wished for better. Reviewed on: 13th August 2025

Reply from Newbury Building Society Thank you for the lovely feedback! We're so pleased to hear your mortgage review with Angela was clear, professional, and helpful. We’ll be sure to pass on your kind words to her! Response date: 13th August 2025

Best Rate for my Client & Excellent Service..

Newbury had the best rate i was looking for for my clients needs. I understood from my first contact that my client, was outside of Newbury's standard lending criteria but as it was such a 'good' case he spoke with the underwrites and I went on to get an accepted DIP. The case has now gone to ffer Reviewed on: 13th August 2025

Reply from Newbury Building Society Thanks for your feedback! We're glad our rates suited your client's needs and that we could support a case outside our usual criteria. Response date: 13th August 2025

Top-up loan for home improvment.

I enquired about a top-up loan for home improvement. I quickly had a phone interview and everything was dealt with really quickly. It was all made very simple with everything handled online and by e-mail. All-in-all a very straightforward procedure with helpful people. Reviewed on: 12th August 2025

Reply from Newbury Building Society Thank you so much for your kind feedback! We're really glad to hear that your experience was smooth and straightforward. It's great to know that our team was helpful and that the online and email-based approach made things easier for you. Response date: 13th August 2025

A very Positive Experience from a Returning Customer

Helpful and Friendly communication. Professional service offering a good range of competitve products - As you would expect from a Building Society that is run for its members. Reviewed on: 7th August 2025

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback - and welcome back! Response date: 8th August 2025

Newbury have been great!

Newbury have been great - we went with them for our first ever mortgage & they have made things really easy for us. Reviewed on: 5th August 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - congratulations on on your first home! Response date: 6th August 2025

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