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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1227 reviews)

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4.76

Based on 1,227 reviews, last reviewed 21st Nov 2024

3% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Kaylie Tingle - Mortgage Advisor Met over the telephone with Kaylie Tingle who ran through everything with us asking lots of security questions and questions relevant to our mortgage ... Read more Reviewed on: 21st November 2024

Latest lowest rating:

1

I made an overpayment on 22nd August . I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance an... Read more Reviewed on: 7th September 2024

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1227)

Two weeks for a product switch

A simple product switch as existing borrowers of more than 12 years was stressful and time consuming yet it should have been neither. Very low loan-to-value, exceptional loan-to-income yet we were required to jump through hoops. Reviewed on: 2nd October 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback and your continued support of the Society, we are sorry to hear this was a frustrating experience. We are reviewing the process and will look into what happened in your case. Response date: 3rd October 2024

Switching the mortgage into a new product

The whole process of switching our five year fixed rate mortgage into new mortgage was efficient and straightforward. Couple of days after phone consultation with Newbury Mortgage Adviser we received an Product Transfer Offer. The NBS Product Transfer Completion document was issued on exact day when previous mortgage ended. There was absolutely no hassle and/or hurdles during the whole process. Reviewed on: 28th September 2024

Reply from Newbury Building Society Hi Milan, thank you for taking the time to leave feedback, we really appreciate it and will share your comments with our product switch team, who will be so pleased to read them. Response date: 1st October 2024

A good Experience

The operative was very helpful and gave me all the information that I needed. Reviewed on: 27th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback. We appreciate it. Response date: 1st October 2024

Ive always enjoyed the most amazing customer servic...

Ive always enjoyed the most amazing customer service and support from Newbury Building Society. They are able to treat customers as individulals and offer tailored solutions. Reviewed on: 26th September 2024

Reply from Newbury Building Society Thank you Robert for taking the time to provide feedback- we do appreciate it. Response date: 1st October 2024

Friendly, helpful and knowledgable

Staff are friendly and helpful whenever i go there. Good knowledge of their products. Reviewed on: 25th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 1st October 2024

Pleasure to do business with

Eve was a delight to work with from. Beginning to end. Always responsive and very informative. Reviewed on: 24th September 2024

Reply from Newbury Building Society Hi Rebecca, thank you for taking the time to leave us a review. We will be sure to share your comments with Eve who will be so pleased to hear them. Response date: 25th September 2024

The customer service Was helpful clear and friendly.

The customer service Was helpful clear and friendly. And the appointment was arranged promptly. They were trying to get the best deal for me. No worries or concerns Reviewed on: 23rd September 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 24th September 2024

After my fix term ended for my mortgage the team and...

After my fix term ended for my mortgage the team and management at product switch helped me get the best outcome for my new fixed term. Reviewed on: 20th September 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd September 2024

Good communication

Was good communication they worked really well with my mortgage advisor so direct contact was minimal. Provided all documents in a timely manner with great explanations as I was a first time buyer Reviewed on: 20th September 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 23rd September 2024

The process seemed to take a longer time than expect...

The process seemed to take a longer time than expected to complete. Reviewed on: 19th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 10th October 2024

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