Write a review

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1325 reviews)

View other Newbury Building Society products

4.78

Based on 1,325 reviews, last reviewed 7th Nov 2025

10% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

First class old fashioned customer service. First class old fashioned customer service. Call the number get through to reception ask for the department you need and a human answers the phone, us... Read more Reviewed on: 7th November 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1325)

Very helpful throughout the process of sorting out m...

Very helpful throughout the process of sorting out my mortgage Reviewed on: 16th September 2025

Reply from Newbury Building Society Thanks for the kind words! We’re really glad we could help make the mortgage process smooth and straightforward for you. Response date: 17th September 2025

Very impressive service.

I received a very impressive service when my existing mortgage product was transferred to a new product. The switch was dealt with professionally and efficiently and I was very happy with the new products to choose from. Reviewed on: 12th September 2025

Reply from Newbury Building Society Hi Alan, thank you so much for your kind words! We really appreciate you taking the time to leave a review. Response date: 12th September 2025

In branch service review

Very efficient and obliging, helpful staff. Reviewed on: 29th August 2025

Reply from Newbury Building Society Thank you for your feedback - we appreciate it Response date: 1st September 2025

Very efficient and professional.

My application was dealt with swiftly and professionally. Reviewed on: 22nd August 2025

Reply from Newbury Building Society Hi William, thank you very much for submitting your review. We really appreciate your kind words. Response date: 26th August 2025

Transferring a mortgage from another provider could...

Transferring a mortgage from another provider could not have been easier. The service was efficient and courteous and timely. The new rate is fantastic. . Reviewed on: 19th August 2025

Reply from Newbury Building Society Thank you Mark for taking the time to leave feedback - we do appreciate it. Response date: 20th August 2025

Easy process to switch deals.

Easy process to switch deals when my previous one ended. Impressed that NBS initiated the contact. Competitive rate for an interest only mortgage. Reviewed on: 18th August 2025

Reply from Newbury Building Society Thank you for taking time to provide feedback - we really do appreciate it! Response date: 19th August 2025

Brilliant service

We wanted to explore whether we should take out a small mortgage or not and were dealt with by Angela Burton. She has deep product knowledge and worked hard to establish the best way forward for us, making all of the pros and cons of any action absolutely clear. Reviewed on: 15th August 2025

Reply from Newbury Building Society Hi John, thank you so much for taking time to provide feedback. We will share your comments with Angela, who will be so pleased to read them. Response date: 18th August 2025

Our dealings with the Society have been excellent.

Our dealings with the Society have been excellent. We have just had a mortgage review with Angela Bradshaw. She was extremely professional and clearly explained the options available. Could not have wished for better. Reviewed on: 13th August 2025

Reply from Newbury Building Society Thank you for the lovely feedback! We're so pleased to hear your mortgage review with Angela was clear, professional, and helpful. We’ll be sure to pass on your kind words to her! Response date: 13th August 2025

Best Rate for my Client & Excellent Service..

Newbury had the best rate i was looking for for my clients needs. I understood from my first contact that my client, was outside of Newbury's standard lending criteria but as it was such a 'good' case he spoke with the underwrites and I went on to get an accepted DIP. The case has now gone to ffer Reviewed on: 13th August 2025

Reply from Newbury Building Society Thanks for your feedback! We're glad our rates suited your client's needs and that we could support a case outside our usual criteria. Response date: 13th August 2025

Top-up loan for home improvment.

I enquired about a top-up loan for home improvement. I quickly had a phone interview and everything was dealt with really quickly. It was all made very simple with everything handled online and by e-mail. All-in-all a very straightforward procedure with helpful people. Reviewed on: 12th August 2025

Reply from Newbury Building Society Thank you so much for your kind feedback! We're really glad to hear that your experience was smooth and straightforward. It's great to know that our team was helpful and that the online and email-based approach made things easier for you. Response date: 13th August 2025

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Fixed Rate Mortgage
from West Brom Building Society 2.13 from 8 reviews
Tracker Rate Mortgage
from Nationwide 4.67 from 33 reviews
Fixed Rate Mortgage
from Newcastle Building Society 4.45 from 7 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Newbury Building Society: Mortgages reviews

10% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1325)

Very helpful throughout the process of sorting out m...

Very impressive service.

In branch service review

Very efficient and professional.

Transferring a mortgage from another provider could...

Easy process to switch deals.

Brilliant service

Our dealings with the Society have been excellent.

Best Rate for my Client & Excellent Service..

Top-up loan for home improvment.

Review Newbury Building Society: Mortgages now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024