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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1333 reviews)

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4.79

Based on 1,333 reviews, last reviewed 2nd Dec 2025

14% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Everything went smoothly and without any problems Everything went smoothly and without problems from the first contact to the transfer of the mortgage Reviewed on: 2nd December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1333)

Overpayment

They were easy to get hold of & explained everything I needed Reviewed on: 5th November 2025

Reply from Newbury Building Society Hi Janice, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 7th November 2025

Mortgage Product Transfer

Clare was very thorough and made the process easy to understand. I felt pleased with all of the options offered and the questions given to help me make the right choice for myself. I liked that she also emailed me some information on product transfers before our phone call so I could do some research in preparation. Reviewed on: 28th October 2025

Reply from Newbury Building Society Hi Chloe - thank you so much for taking the time to give us your feedback, we really do appreciate it. We're delighted to hear that you had such fantastic service from Clare - we will pass your comments on to her. Response date: 29th October 2025

AVOID Undervalued new build / cost £12k to leave them

Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a personal loan to keep it going. Every single estate agent, builder and local person knows that the land alone was worth more than the value they placed on the build, but thier surveyor was way off. Even worse than this, on completion they again undervalued so I didnt have the required LTV. I had 4 independant valuations at £300k more than thier valuation. They shouldnt offer self-build mortgages if they cannot work with clients. Avoid - their in-house surveyor ruins everything with his stupid valuations and I has to pay £12k to get out of the product and find a decent lender - now have all the funds at 75% LTV because they use an independant surveyor report and the valuation is correct. AVOID AT ALL COSTS Reviewed on: 24th October 2025

Reply from Newbury Building Society Thank you for your feedback and we are sorry that the outcome was not what you expected. Whilst we cannot comment on your case specifically, several senior underwriters were involved in reviewing it, and our intention at the outset was to be able to support you throughout the build. Our in-house surveyor is RICS qualified and therefore has a duty to be as independent with his valuations for Newbury as other surveyors that we use to carry out property valuations further afield. We have supported many self-builders with successful projects over the years. Response date: 29th October 2025

I recently dealt with Newbury; very impressed

I recently dealt with Newbury, first for a mortgage application, and then for an additional amount of of borrowing. On both occasions I found the people, processes and response times to be excellent, and better than anything I have encountered elsewhere. In particular Lucy A, Kayleigh T, and Chloe S went above and beyond to make things as easy as possible and to answer any questions I had. Would highly recommend to anyone. Reviewed on: 22nd October 2025

Reply from Newbury Building Society Good morning Pravin! Thank you so much for this wonderful review! We have sent this onto Lucy, Kayleigh and Chloe, who were delighted to hear your kind words. Response date: 23rd October 2025

Good rates, excellent communication, prompt response...

Good rates, excellent communication, prompt responses and service Reviewed on: 17th October 2025

Reply from Newbury Building Society Good morning Michael, thank you so much for your feedback! We really appreciate it! Response date: 20th October 2025

A smooth process and helpful advisors.

Angela was very helpful and friendly, explained everything really well and helped me get the product I needed that worked for. Reviewed on: 2nd October 2025

Reply from Newbury Building Society Hi Laura, thank you so much for your review. We have passed your kind words on to Angela who was delighted to hear them. Response date: 3rd October 2025

In branch service review

I am always completely impressed with their professionalism and customer service. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re thrilled to hear this and grateful you took the time to share your experience. Response date: 3rd October 2025

Excellent in every respect:, very professional and w...

Excellent in every respect:, very professional and whenever I phoned, clear answers given readily to any question I had. Easy to make down payments and to close the account on its anniversary. Reviewed on: 19th September 2025

Reply from Newbury Building Society Hi Andrew, thank you so much for your feedback! We really appreciate your kind words. Response date: 25th September 2025

Very helpful throughout the process of sorting out m...

Very helpful throughout the process of sorting out my mortgage Reviewed on: 16th September 2025

Reply from Newbury Building Society Thanks for the kind words! We’re really glad we could help make the mortgage process smooth and straightforward for you. Response date: 17th September 2025

Very impressive service.

I received a very impressive service when my existing mortgage product was transferred to a new product. The switch was dealt with professionally and efficiently and I was very happy with the new products to choose from. Reviewed on: 12th September 2025

Reply from Newbury Building Society Hi Alan, thank you so much for your kind words! We really appreciate you taking the time to leave a review. Response date: 12th September 2025

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