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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1336 reviews)

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4.79

Based on 1,336 reviews, last reviewed 12th Dec 2025

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Good communications Applying for a mortgage and seeing it through to completion has many stages involving many different agents, everything done by Newbury BS was done in... Read more Reviewed on: 12th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1336)

Top-up loan for home improvment.

I enquired about a top-up loan for home improvement. I quickly had a phone interview and everything was dealt with really quickly. It was all made very simple with everything handled online and by e-mail. All-in-all a very straightforward procedure with helpful people. Reviewed on: 12th August 2025

Reply from Newbury Building Society Thank you so much for your kind feedback! We're really glad to hear that your experience was smooth and straightforward. It's great to know that our team was helpful and that the online and email-based approach made things easier for you. Response date: 13th August 2025

A very Positive Experience from a Returning Customer

Helpful and Friendly communication. Professional service offering a good range of competitve products - As you would expect from a Building Society that is run for its members. Reviewed on: 7th August 2025

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback - and welcome back! Response date: 8th August 2025

Newbury have been great!

Newbury have been great - we went with them for our first ever mortgage & they have made things really easy for us. Reviewed on: 5th August 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - congratulations on on your first home! Response date: 6th August 2025

In branch service review

Everything was very good and professional. I am very happy with the service I received. Reviewed on: 31st July 2025

Reply from Newbury Building Society We're so pleased you feel that way. Thanks for your continued support! Response date: 8th August 2025

Telephone Appointment for Mortgage Product Swap

My telephone appointment with Angela Burton was really good. She provided me with all the information required, answered any questions I had and made a recommendation suitable for my needs. Thank you! Reviewed on: 23rd July 2025

Reply from Newbury Building Society Thank you for taking the time to provide feedback and for your kind words. We will share them with Angela, who will be so pleased to read them! Response date: 24th July 2025

Good service friendly staff

All Good great to be able to talk with a underwriter when required Reviewed on: 23rd July 2025

Reply from Newbury Building Society Hi Phil, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd July 2025

Highly recommended company

First time buyers therefor our first time going through the mortgage application, Newbury were very helpful and no question was a silly one, smooth process throughout, great mortgage rate offered to us, would highly recommend them has a mortgage supplier! After all the stress of moving we had a treat box sent to us with some touching essentials such as tea, coffee, biscuits, chocolate and lots of savings vouchers which will come in handy when buying for our new home, really impressed with the service we have received and completely stress free which was an added bonus, thank you Newbury! Reviewed on: 17th July 2025

Reply from Newbury Building Society Hi Megan - thank you so much for taking the time to leave feedback. Congratulations on your new home! We really appreciate your kind words! Response date: 18th July 2025

Kate Rockall provided full details on all re-mortgag...

Kate Rockall provided full details on all re-mortgage options at NBS, each of which were fully explained. Kate was very thorough and professional and ensured I understood each stage of the discussion. The option I chose meets all my requirements. I am delighted to be re-mortgaging with NBS. Reviewed on: 12th July 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we will pass your comments to Kate, who will be so pleased to read them. We do appreciate your feedback. Response date: 14th July 2025

very efficient, helpful and informative

very efficient, helpful and informative Reviewed on: 4th July 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 7th July 2025

Very efficient service and value for money

Very efficient service and value for money Reviewed on: 4th July 2025

Reply from Newbury Building Society Hi Madeline, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 7th July 2025

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