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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Mortgage Reviews

I have been a mortgage customer for Newbury for a number of years now and I always have a fabulous experience with my adviser Angela Bradshaw, she is friendly professional and always explains everything in great detail. Thank You Angela Reviewed on: 29th January 2026

Reply from Newbury Building Society Thank you Jessica for taking the time to leave feedback and your kind words, we will share with Angela, who will be so pleased to read them. Response date: 30th January 2026

Newbury have helped me with a mortgage as a first ti...

Newbury have helped me with a mortgage as a first time buyer, their staff are friendly and knowledgeable. Recently I have also remortgaged through them to reduce my interest as rates have gone down, the process was very quick and staff supported well throughout. Reviewed on: 28th January 2026

Reply from Newbury Building Society Good afternoon Matt, we really appreciate you taking the time to leave your feedback. We're glad to hear you were happy with the service you received! Response date: 28th January 2026

Eve was extremely helpful and patient with me

Eve was extremely helpful and patient with me Reviewed on: 28th January 2026

Reply from Newbury Building Society Hi Madeline, we're glad to hear that you were happy with the service you received. We have passed on your feedback and Eve was delighted to hear it. Response date: 28th January 2026

Good mortgage experience

Very easy mortgage experience, good customer service and communication Reviewed on: 28th January 2026

Reply from Newbury Building Society Hi Thomas, thank you for your kind words, we really appreciate them! Response date: 28th January 2026

Mortgage renewal.

Mortgage renewal was simple clear and helpful. Advisor LISTENED and explained options available. Answered questions clearly and followed up on promised actions. Delighted with our mortgage choice. Reviewed on: 28th January 2026

Reply from Newbury Building Society Hi Keith, we're very glad that you were happy with the service you received and we appreciate you taking the time to leave feedback. Response date: 28th January 2026

Interest only and fixed rate mortgage.

Great product that suited are very specific needs. Arranged without any problems and very quickly. Excellent rates. Really good customer service. Reviewed on: 17th January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 19th January 2026

Overall pleased returning customer

Always very helpful, friendly and informative without using banking jargon which makes decisions so much easier to make and process. I have been with NBS for a number of years and will continue to. Reviewed on: 16th January 2026

Reply from Newbury Building Society Hi Nicola, thank you for your amazing feedback, it means a lot. Response date: 16th January 2026

New mortgage application dealt with very quickly wit...

New mortgage application dealt with very quickly with minimum fuss. Straight forward communication and easy to deal with Reviewed on: 16th January 2026

Reply from Newbury Building Society Hi Nicola, thank you so much for taking the time to leave feedback. We really appreciate it! Response date: 16th January 2026

helpful and informative

Our advisor was helpful and informative and ensured we understood our options. Reviewed on: 6th January 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 7th January 2026

Newbury Building Society Unhelpful

We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became very unhelpful as my husband was 70 years old and although we proved that we could afford it the repayment of £1300.00 they would not budge. So we decided that we would put one of the two assets we had on the market and pay off the mortgage instead. This took a bit longer than expected and all through this time Newbury kept on badgering our Mortgage Advisor as to when we would be paying off the mortgage and how much longer. So as you can see my husband and I were extremely annoyed by this constant badgering as our hands were tied at this particular time. Glad to see that we have now got rid of the mortgage and thankfully will have nothing more to do with Newbury Building Society, their customer service is not good and were very unhelpful during this whole process. Just to say we made six/seven payments of the mortgage during this time so who said we could not afford it!! Reviewed on: 4th January 2026

Reply from Newbury Building Society Hi Tina, we are sorry to read you felt this and have shared with our Customer Support team, unfortunately we were unable to lend beyond the term date and our payment support team are able to clarify this if you would like to get in touch. Response date: 5th January 2026

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