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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (1385 reviews)

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4.84

Based on 1,385 reviews, last reviewed 20th May 2026

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Lauren Dearlove and Newbury. Lauren Dearlove has been a very good contact. She has been patient and excellent. Apart from a member of staff that spoke very poor English and had d... Read more Reviewed on: 20th May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1385)

Simple Product Switch

Expat BTL mortgage was coming to an end, booked an appointment with the mortgage advisors through the website and got the call back the next day. Staff members were very polite, shared what is available and how much I’d save and the product switch was all very easy. Didn’t take much time and no hassle at all. Got the email the next day with the document to sign, again easily done and was processed very quickly. No complaints. Reviewed on: 12th December 2025

Reply from Newbury Building Society Good afternoon Tom, thank you very much for your kinds words, they are hugely appreciated. Response date: 12th December 2025

GREAT SERVICE

As a smaller building society you do expect a slower service but wow very impressed . communication easy, application process easy. Definitely will use again Reviewed on: 8th December 2025

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we do appreciate it! Response date: 9th December 2025

Everything went smoothly and without any problems

Everything went smoothly and without problems from the first contact to the transfer of the mortgage Reviewed on: 2nd December 2025

Reply from Newbury Building Society Hi Jaromir. we really appreciate your kind words. Thank you for taking the time to leave a review. Response date: 3rd December 2025

Very friendly, efficient and helpful throughout the...

Very friendly, efficient and helpful throughout the whole of our application. Reviewed on: 29th November 2025

Reply from Newbury Building Society Thank you for your kind words. We’re delighted you had a great experience with Newbury Building Society. Response date: 2nd December 2025

Mortgage

Excellent service all round good experience Reviewed on: 28th November 2025

Reply from Newbury Building Society Hi Nigel, thank you for your kind words. We're glad you had a positive experience with us. Response date: 28th November 2025

Good communication and guidance throughout the process.

Good communication and guidance throughout the process. Reviewed on: 28th November 2025

Reply from Newbury Building Society Good afternoon Simon, we really appreciate you taking the time to leave such a positive review. Thank you. Response date: 28th November 2025

Once again, Newbury use common sense when providing...

Once again, Newbury use common sense when providing solutions to older clients, enabling them to use equity in their homes to help their families achieve their goals. Every member of staff from BDMs, whose knowledge and experience ensures all aspects of the case fits before submission, to processing team who are always happy to take a call and the Underwriters who you can speak to, makes the journey easy. People dealing with people gives the client a good result. Reviewed on: 25th November 2025

Reply from Newbury Building Society Hi Marie, thank you so much for taking the time to leave a review. We really appreciate your kind words. Response date: 27th November 2025

We have used Newbury Building Society for many years

I have used Newbury building society for many years. I took out my mortgage with them because at the time it was a really good deal at 0.2% above base rate, guaranteed for the duration. Never regretted it and it was paid off recently. Apart from this my wife and I have several investments each with the Newbury and have always found them very helpful with a good range of savings accounts. Reviewed on: 21st November 2025

Reply from Newbury Building Society Thank you so much for your kind words! We really appreciate you taking the time to leave a review. Response date: 24th November 2025

Superfast professional responses!

Superfast professional responses! Reviewed on: 16th November 2025

Reply from Newbury Building Society Thank you for your feedback! We appreciate it. Response date: 17th November 2025

Our financial adviser recommended Newbury building s...

Our financial adviser recommended Newbury building society as the best one to suit our requirements. Response was excellent and prompt. Reviewed on: 15th November 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate. Response date: 17th November 2025

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