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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1333 reviews)

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4.79

Based on 1,333 reviews, last reviewed 2nd Dec 2025

14% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Everything went smoothly and without any problems Everything went smoothly and without problems from the first contact to the transfer of the mortgage Reviewed on: 2nd December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1333)

A customer for 15 years

I’ve moved house three times and continued to use the New bury Building Society. The super helpful and friendly team have always been very efficient, easy to get hold of and you feel like a person and not a number. Reviewed on: 9th May 2025

Reply from Newbury Building Society Hi Lesley, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2025

Easy to follow, no issues, prompt service.

Easy to follow, no issues, prompt service. Everything was outstanding Reviewed on: 30th April 2025

Reply from Newbury Building Society Thank you for taking the time to leave us a review, we're really glad you had a positive experience with us. Response date: 30th April 2025

Very easy to work with and quick responses to questions

Very easy to work with and quick responses to questions Reviewed on: 28th April 2025

Reply from Newbury Building Society Hi Glynn, thank you for taking the time to leave us a review, we're really glad you had a positive experience with us. Response date: 29th April 2025

Been great , cant rate them enough

Been great , cant rate them enough Reviewed on: 28th April 2025

Reply from Newbury Building Society Hi David, we appreciate you taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 29th April 2025

No formal receipt when I redeemed my mortgage.

Having paid a large amount of money by bank transfer from my Bank Branch, to redeem my mortgage I received no receipt or email to confirm that the money had actually been received, or had reached my account. After a week or more I rang to be told yes it had been received but did not receive anything in writing for a further 2 weeks. Quite worrying as I had paid a lot of money and then had no confirmation officially. Otherwise my experience whilst I had a mortgage with the NBS was excellent. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hello Mike - we are sorry that you did not receive confirmation that we had received your funds to close your account, as you should have received a text on the date of receipt. We will review our process to ensure that this happens for other customers. Thank you for taking the time to provide feedback and highlighting to us that this was missed. Response date: 28th April 2025

Thank you, Eve

Eve McDowell was very personable and professional throughout, very helpful and made me feel listened to Reviewed on: 23rd April 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 25th April 2025

Excellent Service

So nice to still have a building society/bank with a branch that you can still visit. Excellent service this week from Jessica this week in the Abingdon shop. Reviewed on: 12th April 2025

Reply from Newbury Building Society Hi David, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Jessica, who will be so pleased to hear them. Response date: 15th April 2025

My broker recommended the Newbury Building Society.

I was recommended to consider a Newbury Building Society mortgage by my broker. They had a very competitive mortgage offer which matched the type of deal that best suited my criteria. All of the paperwork was turned around promptly, as was their communication with me and my broker. This mortgage could not have been easier to complete. Reviewed on: 11th April 2025

Reply from Newbury Building Society Good morning Michael, thank you very much for submitting your feedback! We’re glad that you had a positive experience with us. Response date: 11th April 2025

Excellent

Hassle free process from start to finish Reviewed on: 25th March 2025

Reply from Newbury Building Society Hi Graham, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 26th March 2025

A very swift and professional service

A very swift and professional service to change to a new product was our current deal was ending. The telephone consultation was efficient and clear; all done in 30 mins and the revised offer arrived by email within 10 minutes. Reviewed on: 24th March 2025

Reply from Newbury Building Society Hi Charles, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 26th March 2025

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