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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (1385 reviews)

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4.84

Based on 1,385 reviews, last reviewed 20th May 2026

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Lauren Dearlove and Newbury. Lauren Dearlove has been a very good contact. She has been patient and excellent. Apart from a member of staff that spoke very poor English and had d... Read more Reviewed on: 20th May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1385)

First class old fashioned customer service.

First class old fashioned customer service. Call the number get through to reception ask for the department you need and a human answers the phone, usually very quickly. Their mortgage advisors are amazing giving honest realistic advice and everything is done quickly. I can honestly say not only are they the best lender I have ever dealt with but they are the best company out of any I have dealt with for many years. I would 100% recommend them. Their mortgage products are also very competitive so its a win/win for customers! Reviewed on: 7th November 2025

Reply from Newbury Building Society Thank you so much for your kind words Adey and for taking the time to leave feedback - we really do appreciate it and we will be sure to share your comments here, the team will be so pleased to read them. Response date: 10th November 2025

The whole process was straightforward.

The whole process was straightforward. Staff were easily accessible and were knowledgeable and friendly. Reviewed on: 7th November 2025

Reply from Newbury Building Society Hi John, thank you so much for your kind words. We really appreciate them! Response date: 10th November 2025

Overpayment

They were easy to get hold of & explained everything I needed Reviewed on: 5th November 2025

Reply from Newbury Building Society Hi Janice, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 7th November 2025

Mortgage Product Transfer

Clare was very thorough and made the process easy to understand. I felt pleased with all of the options offered and the questions given to help me make the right choice for myself. I liked that she also emailed me some information on product transfers before our phone call so I could do some research in preparation. Reviewed on: 28th October 2025

Reply from Newbury Building Society Hi Chloe - thank you so much for taking the time to give us your feedback, we really do appreciate it. We're delighted to hear that you had such fantastic service from Clare - we will pass your comments on to her. Response date: 29th October 2025

AVOID Undervalued new build / cost £12k to leave them

Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a personal loan to keep it going. Every single estate agent, builder and local person knows that the land alone was worth more than the value they placed on the build, but thier surveyor was way off. Even worse than this, on completion they again undervalued so I didnt have the required LTV. I had 4 independant valuations at £300k more than thier valuation. They shouldnt offer self-build mortgages if they cannot work with clients. Avoid - their in-house surveyor ruins everything with his stupid valuations and I has to pay £12k to get out of the product and find a decent lender - now have all the funds at 75% LTV because they use an independant surveyor report and the valuation is correct. AVOID AT ALL COSTS Reviewed on: 24th October 2025

Reply from Newbury Building Society Thank you for your feedback and we are sorry that the outcome was not what you expected. Whilst we cannot comment on your case specifically, several senior underwriters were involved in reviewing it, and our intention at the outset was to be able to support you throughout the build. Our in-house surveyor is RICS qualified and therefore has a duty to be as independent with his valuations for Newbury as other surveyors that we use to carry out property valuations further afield. We have supported many self-builders with successful projects over the years. Response date: 29th October 2025

I recently dealt with Newbury; very impressed

I recently dealt with Newbury, first for a mortgage application, and then for an additional amount of of borrowing. On both occasions I found the people, processes and response times to be excellent, and better than anything I have encountered elsewhere. In particular Lucy A, Kayleigh T, and Chloe S went above and beyond to make things as easy as possible and to answer any questions I had. Would highly recommend to anyone. Reviewed on: 22nd October 2025

Reply from Newbury Building Society Good morning Pravin! Thank you so much for this wonderful review! We have sent this onto Lucy, Kayleigh and Chloe, who were delighted to hear your kind words. Response date: 23rd October 2025

Good rates, excellent communication, prompt response...

Good rates, excellent communication, prompt responses and service Reviewed on: 17th October 2025

Reply from Newbury Building Society Good morning Michael, thank you so much for your feedback! We really appreciate it! Response date: 20th October 2025

A smooth process and helpful advisors.

Angela was very helpful and friendly, explained everything really well and helped me get the product I needed that worked for. Reviewed on: 2nd October 2025

Reply from Newbury Building Society Hi Laura, thank you so much for your review. We have passed your kind words on to Angela who was delighted to hear them. Response date: 3rd October 2025

In branch service review

I am always completely impressed with their professionalism and customer service. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re thrilled to hear this and grateful you took the time to share your experience. Response date: 3rd October 2025

Excellent in every respect:, very professional and w...

Excellent in every respect:, very professional and whenever I phoned, clear answers given readily to any question I had. Easy to make down payments and to close the account on its anniversary. Reviewed on: 19th September 2025

Reply from Newbury Building Society Hi Andrew, thank you so much for your feedback! We really appreciate your kind words. Response date: 25th September 2025

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