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Tina L

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Review of the Newbury Building Society, Mortgages:

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Newbury Building Society Unhelpful

We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became very unhelpful as my husband was 70 years old and although we proved that we could afford it the repayment of £1300.00 they would not budge. So we decided that we would put one of the two assets we had on the market and pay off the mortgage instead. This took a bit longer than expected and all through this time Newbury kept on badgering our Mortgage Advisor as to when we would be paying off the mortgage and how much longer. So as you can see my husband and I were extremely annoyed by this constant badgering as our hands were tied at this particular time. Glad to see that we have now got rid of the mortgage and thankfully will have nothing more to do with Newbury Building Society, their customer service is not good and were very unhelpful during this whole process. Just to say we made six/seven payments of the mortgage during this time so who said we could not afford it!! Reviewed on: 4th January 2026

Reply from Newbury Building Society Hi Tina, we are sorry to read you felt this and have shared with our Customer Support team, unfortunately we were unable to lend beyond the term date and our payment support team are able to clarify this if you would like to get in touch. Response date: 5th January 2026

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