Vernon Building Society Mortgages Reviews

So helpful. Customer Service is first

Self builders of a timber framed house. We had difficulty with the initial valuation and Vernon went out of their way to get a second valuation done so that they could lend to us. Were flexible in matching their requirements with the realities of a...

Self builders of a timber framed house. We had difficulty with the initial valuation and Vernon went out of their way to get a second valuation done so that they could lend to us. Were flexible in matching their requirements with the realities of a self build. Excellent service.

EABLevel 1

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First Class Service and commitment

When I was under pressure they came to the fore.

D RhodesLevel 1

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No-one is ever too old

Needing to downsize for health reasons, but sadly still having the need of a small mortgage, we were treated so kindly by the Vernon who have a range of mortgages for pensioners. So relieved after a stressful time. Such a delight to deal with too.

Estelle WeinerLevel 1

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Easy process

Appropriate level of informality while still ensuring a professional process was followed.

Tony SweeneyLevel 1

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Simply the best

The staff and mortgage products are a good combination with personal srevice thrown in to make this the best lender in mortgage market

Brian cardwell Level 1

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Excellent

Very helpful and friendly staff and convenient locations

Barbara Swann Level 1

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Re-mortgage for a pensioner couple

Vernon provided remortgage finance when all larger lenders turned us down as they refused to consider the regular income I take from my ISA alongside my pension. Omly criticism was their over-zealous approach to other (rental) income

Stephen AldredLevel 1

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Best mortgage lender

We had used a few local lenders and were fed up with the service and cost when I saw the Vernon advertised in the Radio Times (I believe). We never looked back. Great service and good value.

Teresa StevensLevel 1

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Very Helpfull

We are both of state pension age. Our mortgage is interest only and was nearing its end. Our lender at the time was not interested in extending our mortgage. Vernon were approached and with a few checks offered us a mortgage. I have no hesitation in...

We are both of state pension age. Our mortgage is interest only and was nearing its end. Our lender at the time was not interested in extending our mortgage. Vernon were approached and with a few checks offered us a mortgage. I have no hesitation in recommending them.

Mr Melvyn JonesLevel 1

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Service for retirees

First class transparent service I felt the staff were fully engaged in assisting me

Rob RossLevel 1

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Surperb customer service!

From my first interactions with the Vernon their staff were perfect examples of how customer service should be. Individual and sincere - nothing was too much trouble and the problems inevitably encountered were dealt with efficiently and clearly by...

From my first interactions with the Vernon their staff were perfect examples of how customer service should be. Individual and sincere - nothing was too much trouble and the problems inevitably encountered were dealt with efficiently and clearly by people who genuinely care about their customers.

ChrisLevel 1

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1st stop for local mortgages

Our family have lived in Stockport for 60 years and The Vernon is always our first port of call for mortgages and savings. Support your local bank !

Harry DaviesLevel 1

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Great family feel for specialist mortgage

We have used Vernon for a specialist self build mortgage and found them to be very helpful. It’s great to have a bank where you can call up and speak to person in the office and not a generic call centre in another country.

Philip MartinLevel 1

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Superb customer service and local focus

Honest, reliable local provider who seems to really care about providing a high quality service by considering individual circumstances carefully and treating us customers fairly.

clpLevel 1

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Helpful, friendly, responsive

The team at Vernon are always quick to respond, and are very helpful. They are happy to look at properties that are a bit unusual, so you are not faced with a "computer says no" scenario. They take the time to understand the situation and come up...

The team at Vernon are always quick to respond, and are very helpful. They are happy to look at properties that are a bit unusual, so you are not faced with a "computer says no" scenario. They take the time to understand the situation and come up with a proposal that is tailored.

Nicki HoltLevel 1

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Service Impecable

We have been with Vernon for over 10 years and would never change to another lender. Chris Davy has advised us over the years, the best mortgage and also the best that suits our needs.

Debbie MasonLevel 1

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Excellent

Evertime i deal with the vernon i am amazed at the high level of customer service that I receive. If only more banks and building societies were like the vernon. Thank you for making the experience so good it really is apleasure to deal with Alison...

Evertime i deal with the vernon i am amazed at the high level of customer service that I receive. If only more banks and building societies were like the vernon. Thank you for making the experience so good it really is apleasure to deal with Alison and the team at vernon.

GarethLevel 1

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Friendly service and competitive rates

We've had our mortgage with Vernon BS for over 30 years, during which time we have borrowed, paid off some capital, borrowed to get a bigger house, borrowed to buy a rental property and have just reduced the capital a little more as we are nearing...

We've had our mortgage with Vernon BS for over 30 years, during which time we have borrowed, paid off some capital, borrowed to get a bigger house, borrowed to buy a rental property and have just reduced the capital a little more as we are nearing retirement. Always fantastic service and from long-standing staff. Brilliant, brilliant, brilliant!!

BethanLevel 1

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App to offer fantastic, offer to completion poor

The number of items that were requested were onerous and too much, my solicitor received numerous pages of requests, the app to offer was about 2 weeks and it was over 3 months to complete.

Mark JamesLevel 1

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Efficient, professional and straightforward

I have heard people speak positively about the Vernon and when my financial adviser recommended them for my mortgage I was pleased to apply to our local building society. It met everything I wanted in terms of the product and the way the business was...

I have heard people speak positively about the Vernon and when my financial adviser recommended them for my mortgage I was pleased to apply to our local building society. It met everything I wanted in terms of the product and the way the business was conducted. Thank you.

NeddyLevel 1

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