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Vernon Building Society: Mortgages reviews

View other Vernon Building Society products
4.86
Based on 579 reviews, last reviewed 17th Mar 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
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2%
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Latest highest rating:

5

Mortgage Completion Appreciated the quick process and mortgage offer. Reviewed on: 17th March 2026
Helen's avatar
Helen

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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Verified Member
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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (579)

Mortgage Completion

5
Appreciated the quick process and mortgage offer. Reviewed on: 17th March 2026
Helen's avatar
Helen

Quick response.

5
Quick response. Used our solicitor. Reviewed on: 12th March 2026
Chris J's avatar
Chris J

I have written a seperate e mail to customer services

3
I have written a seperate e mail to customer services Reviewed on: 10th March 2026
Colin B's avatar
Colin B
Reply from Vernon Building Society Hi Colin, Thank you for taking the time to give your feedback. If you require any further assistance, please don't hesitate to get back in touch with us at [email protected]. Kind regards, Georgia Response date: 17th March 2026
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Vernon Building Society

It was good, seamless and pro-active

5
It was good, seamless and pro-active Reviewed on: 9th March 2026
Ekrem Sami's avatar
Ekrem Sami

Arranged pain free through a mortgage broker

5
Arranged pain free through a mortgage broker Reviewed on: 9th March 2026
Norman S's avatar
Norman S

Excellent

5
Good customer service. The person on the phone very helpful and listened and gave answers to questions. Reviewed on: 9th March 2026
Stephen Everett's avatar
Stephen Everett

I didn’t have much to do with the Vernon, but when I...

5
I didn’t have much to do with the Vernon, but when I had to the service was excellent. Slightly higher interest rates than some of the competitors Reviewed on: 9th March 2026
Tony 's avatar
Tony

Better than my solicitor!

5
Everyone who I spoke with, from the super helpful women answering the phones to everyone who helped when my solicitor let me down. They were compassionate, empathetic, and so willing to help. Thank you! Reviewed on: 3rd March 2026
Jolana's avatar
Jolana

Tricky Case

3
Ours was a tricky case to be fair. We were remortgaging in the UK, whilst living abroad. This meant that communication was very difficult. It often took our agent more than 5 days to reply to my emails and questions. Often it was too late by then. We were under big time constraints, so it was all very stressful. Sorry to say I was not impressed with my agent at all. I had to resort to getting my mortgage broker involved many times, in order to get answers etc. He was very kind, as this was not his job. It was a huge relief once everything went through, but I think it could have been a much easier process with proper communication and explanation. Reviewed on: 3rd March 2026
JLH's avatar
JLH
Reply from Vernon Building Society Hi JLH, Thank you for taking the time to leave your feedback. We’re sorry that your experience fell short. We’d love the chance to understand what happened so we can do better next time. If you’re interested, please get in touch with our friendly customer services team at [email protected] or call 0161 429 6262. Kind regards, Georgia Response date: 13th March 2026
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Vernon Building Society

Excellent

5
Good customer service. Was called by a member of your staff a very polite person and very helpful. Reviewed on: 2nd March 2026
Stephen Everett's avatar
Stephen Everett

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