Vernon Building Society Mortgages Reviews

Ratings based on 247 reviews Last review 5 days ago

Vernon Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of...

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Vernon Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Vernon Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Your Mortgages Reviews (247)

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21st September 2020

Lucy Burnside has been absolutely wonderful

Myself and my partner are purchasing our first home and Lucy has been there for us every step of the way. I expected applying for a mortgage to be a very stressful process (especially in the current climate) but I can honestly say that Lucy has been...

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Myself and my partner are purchasing our first home and Lucy has been there for us every step of the way. I expected applying for a mortgage to be a very stressful process (especially in the current climate) but I can honestly say that Lucy has been such a calming force, and has been incredibly helpful, communicative and friendly the entire way through. I really could not recommend Lucy, and the Vernon, enough. Thank you so much Lucy!

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17th September 2020

Fantastic service from Lucy Burnside

My partner and I have recently applied for a mortgage and have worked alongside Lucy at the Vernon Building Society. From start to finish the entire process was explained and Lucy has helped every step of the way of the process making it stress free...

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My partner and I have recently applied for a mortgage and have worked alongside Lucy at the Vernon Building Society. From start to finish the entire process was explained and Lucy has helped every step of the way of the process making it stress free and structured and has been extremely professional and personable. Lucy has always promptly replied to any questions and has explained things so well during the process and my partner and I are very grateful for the incredible service we’ve received

Reply from Vernon Building Society
Thank you for this wonderful feedback, Lucy will be delighted!
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3rd August 2020

Friendly and professional service

The service we received was professional and timely bearing in mind the circumstances that prevailed from start to end of the process.

Reply from Vernon Building Society
Hello Andreas. Thank you for your feedback, we love hearing from our valued members and are delighted with the outcome of your experience with us.
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18th July 2020

Excellent

Listened to what I needed and offered it to me efficiently and without too much paperwork

Reply from Vernon Building Society
Hello Joanne Thank you for your feedback, it is greatly appreciated and we are so pleased you had a good experience with us.
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16th July 2020

Don't always believe

Money tooken for house valuation and it is our fault that we didn't wait for the answer first. But customer advisor was saying "no need to woried all should be okay, all looks good"....

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Money tooken for house valuation and it is our fault that we didn't wait for the answer first. But customer advisor was saying "no need to woried all should be okay, all looks good".
Declined because of that there is gaps for last 4 years working (it is not true).
Money for deposit are from student finance (Not true as well). Not even given a chance to prove that that it is not true.
"You are in risk beacuse of Covid-19". So why giving a hope..

I do not recommended

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6th July 2020

Truly excellent customer service

I am just paying off my mortgage with the Vernon Building Society and wanted to share my experience. The Vernon has given me truly excellent customer service throughout my time with them. Their staff are friendly, efficient, knowledgeable and helpful...

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I am just paying off my mortgage with the Vernon Building Society and wanted to share my experience. The Vernon has given me truly excellent customer service throughout my time with them. Their staff are friendly, efficient, knowledgeable and helpful and have always done what they can to assist me. When I have requested a change in my mortgage, which required a letter to confirm the change, the letter would usually be received the following day (even if I had spoken to them in the afternoon). They have advised and helped me and have always been happy to answer any questions I might have had during my time with them. I am really glad that I chose the Vernon for my mortgage - I cannot recommend them enough. Thank you to all the staff that the Vernon, you are an excellent team!

Reply from Vernon Building Society
Rosalie, thank you for this wonderful feedback, we are so pleased you have had an excellent journey with us and wish you all the luck for the future!
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1st July 2020

Excellent personal service.

How refreshing to be able to speak to someone who is dealing with your case, even in this lockdown scenario it was effortless to contact The Vernon and get prompt efficient replies to any queries I had. Absolute 1st class service.

Reply from Vernon Building Society
Hi Barbara. Thank you for this wonderful feedback, we are so glad you feel that even during this challenging time we have maintained our high level of customer service that our community has come to expect.
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30th June 2020

Lucy Burnside

Words cannot describe just how wonderful Lucy Burnside is. She has made the whole journey incredible. We are buying our first home and she has been so helpful with everything. She has kept us calm and stayed in contact the whole time....

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Words cannot describe just how wonderful Lucy Burnside is. She has made the whole journey incredible. We are buying our first home and she has been so helpful with everything. She has kept us calm and stayed in contact the whole time.
Thank you so mich for everything you have done for us. Fingers crossed for the result. Without you in all of this, none of it would have been possible.

Matthew & Ela

Reply from Vernon Building Society
Thank you for this wonderful feedback. Lucy will be delighted!
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9th June 2020

Student Buy To Let Mortgage

Maureen and her team were great and really helped us when other brokers didn't. Whilst the Vernon product may not be the cheapest it was organised and agreed on much more practical basis e.g. focusing more on the proposed income streams and costs of...

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Maureen and her team were great and really helped us when other brokers didn't. Whilst the Vernon product may not be the cheapest it was organised and agreed on much more practical basis e.g. focusing more on the proposed income streams and costs of the actual property rather than factors outside of this.

Reply from Vernon Building Society
Thank you for this feedback. It is great to receive such positive feedback, especially about one of our more recent market offerings such as the Buy for Uni Mortgage.
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8th June 2020

Thank you

Our experience was 2nd to none. The fact that the credit check /financial review is performed by a person rather that a computer was everything we needed in our circumstances. We wouldn't have got a mortgage and our dream home without Vernon. Thank...

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Our experience was 2nd to none. The fact that the credit check /financial review is performed by a person rather that a computer was everything we needed in our circumstances. We wouldn't have got a mortgage and our dream home without Vernon. Thank you so much.

Reply from Vernon Building Society
Hello Ashinah. Thank you for your positive feedback and we are so glad you had a great experience with us.
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12th May 2020

Two very satisfied customers

My wife and I were undecided about whether to move house or extend our present mortgage. After seeking advice from the Vernon Building Society with their help we made the right decision. We were given several options and plenty of time to consider...

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My wife and I were undecided about whether to move house or extend our present mortgage. After seeking advice from the Vernon Building Society with their help we made the right decision. We were given several options and plenty of time to consider them.
We were treated with courtesy and cheerfulness at all times and always felt we were being reassured if we had any questions about the process.
We would definitely recommend Vernon Building Society to anyone, first class
service and great people.
Regards
Mr and Mrs Etches

Reply from Vernon Building Society
Hi Tony. We are so pleased you had a great experience with us and thank you for taking the time to leave this feedback!
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9th May 2020

Local

1. Get my address right! Letter addressed incorrectly. Parcel was correctly addressed.2. Your letter of 30 April requesting final payment was only a few days after my regular monthly payment. I would have preferred a phone call to see if this short...

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1. Get my address right! Letter addressed incorrectly. Parcel was correctly addressed.2. Your letter of 30 April requesting final payment was only a few days after my regular monthly payment. I would have preferred a phone call to see if this short time was acceptable, especially as the last payment was greater than the monthly figure. Why ask me to remit money when you can issue a direct debit?

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28th April 2020

Mortgage approval!

The Vernon has helped us so much with our journey to getting on the property ladder. Big thank you to Lucy Burnside at the Stockport branch, for her ongoing reassurances throughout the process and working tirelessly hard for us to get the approval we...

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The Vernon has helped us so much with our journey to getting on the property ladder. Big thank you to Lucy Burnside at the Stockport branch, for her ongoing reassurances throughout the process and working tirelessly hard for us to get the approval we wanted -especially during this pandemic. We cannot thank everyone at the Vernon enough for all the hard work and dedication we feel they have had with our application, we are so thankful for the kind, friendly and committed level of the customer service we have had. Thank you!

Reply from Vernon Building Society
We are so glad you had a great experience with us, and remember we are only a phone call away if you need any support at all. Enjoy your new home!
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23rd April 2020

Helpful, friendly and responsive

I was looking for additional funds for building work at home. The staff at the Vernon are really helpful and very responsive, and they made the whole process simple. The options I had for different products were clearly described, and the...

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I was looking for additional funds for building work at home. The staff at the Vernon are really helpful and very responsive, and they made the whole process simple. The options I had for different products were clearly described, and the documentation was clear. It was also good to be dealing with the same person all the way through, rather than getting "whoever answers the phone" which is what happens in a call centre environment - it made everything a lot easier. Thank you

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