Vernon Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of...
READ MOREVernon Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Vernon Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.
Customer Service
26% of feedback is Process related
Top Age Profile: 65+
Top Channel Preference: App
276 reviews
Get ProductFantastic service
I have dealt with the Vernon Building Society over a number of years, and they are consistently excellent in: service, products, speed of replying, politeness - I cannot recommend them too much. They put other banks/building societies in the shade!
Reviewed on 15th December 2020DavidJ![]()
Reply from Vernon Building Society
Get ProductCaring
Very helpful and considerate in difficult times. Nothing was too much trouble
Reviewed on 14th December 2020Allen![]()
Get ProductPersonal
What we like is the friendly and efficient running of our local society
Reviewed on 13th December 2020Mortgage customer![]()
Get ProductBrilliant!
Nothing - always excellent, thank you
Reviewed on 12th December 2020Susan![]()
Get ProductExceptional
Always reliable and friendly, takes time to understand our needs and give proper advice. Great team.
Reviewed on 11th December 2020Goddard![]()
Get ProductExcellent
Great customer service and understanding / knowledgeable staff
Reviewed on 9th December 2020David![]()
Get ProductHappy Customer
Simple process, and Neil found us a competitive deal. Would recommend.
Reviewed on 8th December 2020Graham Egerton![]()
Reply from Vernon Building Society
Get ProductFirst time buyers
Brilliant customer service from the Vernon. Has made our first time buying/mortgage experience as easy and straight forward as possible. Our advisor Maureen is always on hand to offer advice and answer any questions we may have, nothing was too much... Read more
Brilliant customer service from the Vernon. Has made our first time buying/mortgage experience as easy and straight forward as possible. Our advisor Maureen is always on hand to offer advice and answer any questions we may have, nothing was too much trouble and she made us feel at ease throughout the process. Thank you Vernon building society
Reviewed on 7th December 2020Emily![]()
Reply from Vernon Building Society
Get ProductBrilliant
Whenever I have rung up to Vernon Building Society, I have always been treated very quickly and professionally, I would certainly recommend you, you don't need to change
Reviewed on 6th December 2020Mrs Hudson![]()
Get ProductFriendly, personal service with people that really care
The Vernon helped us to buy our first property when we had adverse credit in our history, and only a 5% deposit. Now as we look to expand our family and move closer to relatives, to be able to stay with them and port our mortgage across to our new... Read more
The Vernon helped us to buy our first property when we had adverse credit in our history, and only a 5% deposit. Now as we look to expand our family and move closer to relatives, to be able to stay with them and port our mortgage across to our new home has just been a dream. Clare, one of the branch managers, dealt with our case and was a delight to speak to and work with. Not only did the whole process take much less time than expected, every step of the way she was honest, friendly, patient, understanding and did everything I have come to expect of the Vernon and their outstanding customer service. I trust our mortgage in their hands and would be reluctant to ever leave as I know we are safe with them, with what is the biggest emotional and financial investment in our lives. I can't recommend them highly enough. If you are lucky enough to be one of their customers, you'll already know this, if not, rest assured you're in the safest of hands. Thank you for being a financial institution with such good hearts - a very rare find nowadays.
Reviewed on 3rd December 2020Annabelle![]()
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Get Product3rd year customer for a joint mortgage
3rd year mortgage review and everything for renewing was speedy, no stress, signed 2 forms and scanned back within the hour signed up to a new deal for another 3 years, no money needed spending :) Super amazing customer service, I already said today... Read more
3rd year mortgage review and everything for renewing was speedy, no stress, signed 2 forms and scanned back within the hour signed up to a new deal for another 3 years, no money needed spending :) Super amazing customer service, I already said today even though we are on a new deal till 2023 I will renew again in 2023 with them :)
Reviewed on 30th November 2020Joanne Turner![]()
Reply from Vernon Building Society
Get ProductExcellent
Great customer service and understanding / knowledgeable staff
Reviewed on 30th November 2020David![]()
Reply from Vernon Building Society
Get ProductMortgage Scheme
Excellent customer service from the Vernon, as always.
Reviewed on 20th November 2020Debbie Lee![]()
Reply from Vernon Building Society
Get ProductQuick, professional, easy
Speed without losing any aspect of professionalism. Very clear, concise instructions and reporting. Made getting my mortgage offer a stress free experience. Thank you.
Reviewed on 4th November 2020Ms Rice![]()
Reply from Vernon Building Society
Get ProductGreat experience as a first time buyer
I was lucky enough to find Vernon Building Society through my mortgage broker who had previously worked with them. I was a bit sceptical of going with an unknown name, but took the advice. I haven’t looked back - my entire dealings with Vernon have b... Read more
I was lucky enough to find Vernon Building Society through my mortgage broker who had previously worked with them. I was a bit sceptical of going with an unknown name, but took the advice. I haven’t looked back - my entire dealings with Vernon have been easy, quick and helpful. Even in the middle of a pandemic I was still able to apply and secure a mortgage and they didn’t delay the process at any point. Customer services have been helpful and the communication has been simple and clear. Thanks for the hamper too - a lovely touch. Looking forward to many more years with Vernon.
Reviewed on 4th November 2020Miriam Williams![]()
Reply from Vernon Building Society
Get ProductHoliday Let
A complicated process buying via a newly setup Limited Company, turned out to be no hassle at all.
Reviewed on 4th November 2020Holibobscottages![]()
Reply from Vernon Building Society
Get ProductFriendly professional COVID safe process
COVID-19 made dealing with our mortgage renewal more difficult but Neal took us through the process, simplified it and with the help of the team, gave us what we needed.
Reviewed on 31st October 2020Tony Shield![]()
Reply from Vernon Building Society
Get ProductExcellent
Great customer service and understanding / knowledgeable staff
Reviewed on 28th October 2020David![]()
Reply from Vernon Building Society
Get ProductOur 4th Vernon Mortgage
The helpful, knowledgeable, sensible and listening Building Society! Maureen is great and we would recommend her to anyone
Reviewed on 15th October 2020Mark & Julie![]()
Reply from Vernon Building Society
Get ProductExcellent from start to finish!
The Vernon were friendly and easy to deal with throughout my mortgage application. My mortgage advisor Lucy was fantastic and constantly kept me updated. I would recommend anyone who’s looking for a mortgage to speak to The Vernon.
Reviewed on 9th October 2020Jordan![]()
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