Vernon Building Society Mortgages Reviews

Truly excellent customer service

I am just paying off my mortgage with the Vernon Building Society and wanted to share my experience. The Vernon has given me truly excellent customer service throughout my time with them. Their staff are friendly, efficient, knowledgeable and helpful...

I am just paying off my mortgage with the Vernon Building Society and wanted to share my experience. The Vernon has given me truly excellent customer service throughout my time with them. Their staff are friendly, efficient, knowledgeable and helpful and have always done what they can to assist me. When I have requested a change in my mortgage, which required a letter to confirm the change, the letter would usually be received the following day (even if I had spoken to them in the afternoon). They have advised and helped me and have always been happy to answer any questions I might have had during my time with them. I am really glad that I chose the Vernon for my mortgage - I cannot recommend them enough. Thank you to all the staff that the Vernon, you are an excellent team!

Rosalie

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Excellent personal service.

How refreshing to be able to speak to someone who is dealing with your case, even in this lockdown scenario it was effortless to contact The Vernon and get prompt efficient replies to any queries I had. Absolute 1st class service.

Barbara Quinn

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Lucy Burnside

Words cannot describe just how wonderful Lucy Burnside is. She has made the whole journey incredible. We are buying our first home and she has been so helpful with everything. She has kept us calm and stayed in contact the whole time....

Words cannot describe just how wonderful Lucy Burnside is. She has made the whole journey incredible. We are buying our first home and she has been so helpful with everything. She has kept us calm and stayed in contact the whole time.
Thank you so mich for everything you have done for us. Fingers crossed for the result. Without you in all of this, none of it would have been possible.

Matthew & Ela

Matt

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Student Buy To Let Mortgage

Maureen and her team were great and really helped us when other brokers didn't. Whilst the Vernon product may not be the cheapest it was organised and agreed on much more practical basis e.g. focusing more on the proposed income streams and costs of...

Maureen and her team were great and really helped us when other brokers didn't. Whilst the Vernon product may not be the cheapest it was organised and agreed on much more practical basis e.g. focusing more on the proposed income streams and costs of the actual property rather than factors outside of this.

The Blacklocks

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Thank you

Our experience was 2nd to none. The fact that the credit check /financial review is performed by a person rather that a computer was everything we needed in our circumstances. We wouldn't have got a mortgage and our dream home without Vernon. Thank...

Our experience was 2nd to none. The fact that the credit check /financial review is performed by a person rather that a computer was everything we needed in our circumstances. We wouldn't have got a mortgage and our dream home without Vernon. Thank you so much.

Ashinah

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Professional

Warm, professional, grown up conversation with two remarkable ladies. Well done Mandy and Chris. My family have been with the Vernon BS for over 70 years. Long may it continue.

Philip

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Two very satisfied customers

My wife and I were undecided about whether to move house or extend our present mortgage. After seeking advice from the Vernon Building Society with their help we made the right decision. We were given several options and plenty of time to consider...

My wife and I were undecided about whether to move house or extend our present mortgage. After seeking advice from the Vernon Building Society with their help we made the right decision. We were given several options and plenty of time to consider them.
We were treated with courtesy and cheerfulness at all times and always felt we were being reassured if we had any questions about the process.
We would definitely recommend Vernon Building Society to anyone, first class
service and great people.
Regards
Mr and Mrs Etches

Tony Etches

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Local

1. Get my address right! Letter addressed incorrectly. Parcel was correctly addressed.2. Your letter of 30 April requesting final payment was only a few days after my regular monthly payment. I would have preferred a phone call to see if this short...

1. Get my address right! Letter addressed incorrectly. Parcel was correctly addressed.2. Your letter of 30 April requesting final payment was only a few days after my regular monthly payment. I would have preferred a phone call to see if this short time was acceptable, especially as the last payment was greater than the monthly figure. Why ask me to remit money when you can issue a direct debit?

Neville

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Dependable

Although there will be better mortgage and savings rates with some other building societies, you were able to help us three years ago when nobody else would. Many thanks

Brian & Anissa

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Mortgage approval!

The Vernon has helped us so much with our journey to getting on the property ladder. Big thank you to Lucy Burnside at the Stockport branch, for her ongoing reassurances throughout the process and working tirelessly hard for us to get the approval we...

The Vernon has helped us so much with our journey to getting on the property ladder. Big thank you to Lucy Burnside at the Stockport branch, for her ongoing reassurances throughout the process and working tirelessly hard for us to get the approval we wanted -especially during this pandemic. We cannot thank everyone at the Vernon enough for all the hard work and dedication we feel they have had with our application, we are so thankful for the kind, friendly and committed level of the customer service we have had. Thank you!

Rosie Higgins

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Helpful, friendly and responsive

I was looking for additional funds for building work at home. The staff at the Vernon are really helpful and very responsive, and they made the whole process simple. The options I had for different products were clearly described, and the...

I was looking for additional funds for building work at home. The staff at the Vernon are really helpful and very responsive, and they made the whole process simple. The options I had for different products were clearly described, and the documentation was clear. It was also good to be dealing with the same person all the way through, rather than getting "whoever answers the phone" which is what happens in a call centre environment - it made everything a lot easier. Thank you

Nicki Holt

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Self build mortgage

Very good service and communication , only criticism is that it took a long time to process our application but all in all no complaints.

andrew loudon

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Excellent

Very helpful. In signing up to a new mortgage I had one or two questions. These were dealt with promptly and with clarity. Great.

James

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Mortgage for over 65's

The Vernon was very accommodating and provided the perfect solution to our mortgage needs.

Barry Lavin

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Brilliant

It was pleasure at all times to be associated with you

David

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Unusual old-fashioned personal service

I have had a mortgage with Vernon BS since around mid 1980's and the ethos of individual care and consideration has not changed but remained excellent throughout. There are cheaper mortgages out there but to those lenders you are just a number and if...

I have had a mortgage with Vernon BS since around mid 1980's and the ethos of individual care and consideration has not changed but remained excellent throughout. There are cheaper mortgages out there but to those lenders you are just a number and if anything goes amiss in life, you are stumped. The Vernon, and it's consistently helpful staff have without exception, offered a human service in a world where people are often just a target on a computer.

Lynne Hayward

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Helpful

Always been very caring and helpful over the years. Well done to all the staff at Petersgate branch.

Mr & Mrs Swarbrick

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Helpful

Always happy to speak to people. I'm really happy with the service and product, thank you.

Nick

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Brillaint

Vernon are great staff are polite and very helpful towards the questions you ask them.

Lewis

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Further Advance

We needed a further advance to renew our Kitchen. We were very impressed with the thorough nature that the team undertook to ensure affordability but also to ensure that the funds were made in good time for us to get the job...

We needed a further advance to renew our Kitchen. We were very impressed with the thorough nature that the team undertook to ensure affordability but also to ensure that the funds were made in good time for us to get the job done.
Excellent customer care all round as it has been for over 20 years now.

Ian Donegani

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