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1st March 2019
Not yet completed
I am unable to give a total review at this point as our application is still being processed
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Your Mortgages Reviews (134)
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1st March 2019
Application still on going
Up to now my experience with Vernon Building Society has been very good but I do not feel in a qualified position to answer on the complete experience as it is still on going. There was a valuation on our property last Monday but we have heard nothing.
Read moreUp to now my experience with Vernon Building Society has been very good but I do not feel in a qualified position to answer on the complete experience as it is still on going. There was a valuation on our property last Monday but we have heard nothing.
Reply from Vernon Building Society
Hello Derek. Thank you for your comments about your experience with us up to now. We appreciate you will have a better idea of the overall service at the completion of your customer journey with us and we look forward to your feedback at this point!
Get Product
8th February 2019
Poor service and lack of understanding of customer needs.
Requests not actioned correctly nor quickly. Staff seem to have little idea about systems and requirements. Poor response time to questions raised. Difficult to speak to individuals via telephone and call back requests not actioned.
Get Product
5th February 2019
Compassionate
When one leaves a message on a direct line number one should be phoned back
Get Product
3rd February 2019
Outstanding
I have complete confidence in the Vernon looking after my needs
Get Product
2nd February 2019
Brilliant
Excellent service, friendly informative staff supportive and competitive
Get Product
1st February 2019
Helpful
Its great to pick up the phone not to be held in a queue at some awful call centre and to be able to speak to a helpful and knowledgeable person
Get Product
1st February 2019
Convoluted and lengthy process
Eight weeks (Xmas in between) since first application. Mortgage approved but still no date for receipt of funds. Joint solicitor chasing you...
Read more Eight weeks (Xmas in between) since first application. Mortgage approved but still no date for receipt of funds. Joint solicitor chasing you today.
Jo Torkington a delight to deal with.
Surveyor's fee (reduced on appeal from £800 to £620) for valuation-only (not Home Buyers' report) outrageously uncompetitive against others (eg Nationwide) who advertise and will effect with no charge to applicant.
Get Product
31st January 2019
Affordable Mortgage Rate
Informative,efficient,friendly and a great Mortgage Rate which was affordable for us
Get Product
25th January 2019
Excellent service
Discussed application and it felt just like proper service should be
Get Product
23rd January 2019
This is an old fashioned proper Building Society
You talk to actual people who look at your actual circumstances and are ready to fit your needs.
Get Product
22nd January 2019
amazing
Service we have received has always been 100%. We love the Vernon and we deal with real people.
Get Product
22nd January 2019
Always very helpful
Always been very helpful and explained possibilities clearly
Get Product
21st January 2019
Excellent throughout
We have now been with Vernon for 5 years,and could not fault them once Excellent 5 ***** rating
Get Product
21st January 2019
Leading the way
I had ,for 20 years ,an interest only mortgage with a major Building society when I reached the end of the term ,because I was 70 years old I was refused a continuation despite having never missed a payment.On extensive shopping around I found only...
Read more I had ,for 20 years ,an interest only mortgage with a major Building society when I reached the end of the term ,because I was 70 years old I was refused a continuation despite having never missed a payment.On extensive shopping around I found only ONE BUILDING SOCIETY Prepared to offer me a continuation and that was the VERNON. now many societies have followed.
Luckily for me THE VERNON WERE AHEAD OF THE PACK
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