Vernon Building Society Mortgages Reviews

Brilliant

At this point am happy with customer service, some award fingers crossed, in a good way though

KehimdeLevel 1

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Easy and Fast service

I strongly recommended Vermont as a mortgage lender!

Aleksandar Petrov ByalkovLevel 1

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Approachable

Feel that the staff are looking after me and my interests, always available and firendly. Have always beenimpresseed by the range of flexible products

WilliamLevel 1

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Reliable

A cheaper mortgage rate! A commercial offset mortgage

KeithLevel 1

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Reliable

Great service, quality products and loyalty shown to customers

Mr & Mrs RobinsonLevel 1

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Helpful

Good to talk to knowledgeable people who have the time to get things right.

TrevorLevel 1

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Brilliant

Customer service is brilliant and so is the fact you treat everyone independently

DianeLevel 1

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Helpful

Easy to contact. Staff are knowledgeable and explain in simple terms.

TraceyLevel 1

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Helpful

You always keep us informed as to what is going on.

PatriciaLevel 1

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Re-mortgage

Very happy with the service, but frustrated by the number of hoops we had to jump through to complete the application - Not sure if this is just down to a nervous market place following the collapse in 2009 or new legislation!?

Barry LavinLevel 1

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Fantastic

Happy to help attitude from Cathy Wood on dealing with our mortgage query

Mrs SnowLevel 1

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Friendly and Helpful

Always friendly on the phone and always happy to help

KarenLevel 1

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Caring

Being able to speak to a person - usually the same person each time

BethanLevel 1

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Not yet completed

I am unable to give a total review at this point as our application is still being processed

Derek RathboneLevel 1

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Application still on going

Up to now my experience with Vernon Building Society has been very good but I do not feel in a qualified position to answer on the complete experience as it is still on going. There was a valuation on our property last Monday but we have heard nothing.

Up to now my experience with Vernon Building Society has been very good but I do not feel in a qualified position to answer on the complete experience as it is still on going. There was a valuation on our property last Monday but we have heard nothing.

Derek RathboneLevel 1

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Poor service and lack of understanding of customer needs.

Requests not actioned correctly nor quickly. Staff seem to have little idea about systems and requirements. Poor response time to questions raised. Difficult to speak to individuals via telephone and call back requests not actioned.

John ButterworthLevel 1

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Helpful

Very easy to deal with in Laymans terms and not complicated

ThompsonLevel 1

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Compassionate

When one leaves a message on a direct line number one should be phoned back

EstelleLevel 1

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Excellent

Good communications with staff always helpful

JohnLevel 1

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Satisfaction

I am happy with level of service provided

Mr ThackwellLevel 1

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