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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (583 reviews)

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4.86

Based on 583 reviews, last reviewed 1st Apr 2026

144% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon BS has been a pleasure to deal with. Dealing with Vernon BS in connection with a RIO has been a breath of fresh air compared to our previous experiences with More2life (now Royal London a... Read more Reviewed on: 1st April 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (583)

Vernon BS has been a pleasure to deal with.

Dealing with Vernon BS in connection with a RIO has been a breath of fresh air compared to our previous experiences with More2life (now Royal London and Phoenix (now Standard Life). The former "lost" many overpayments when we were reducing the debt prior to redemption, the sums in question were substantial as the original loan was £400000 furthermore there was absolutely no access to any on line account. With Vernon BS we can access the a/c online in addition thus far any contact by email and telephone has been very quick and helpful. Reviewed on: 1st April 2026

A tailored and personal service for us.

Our first mortgage for many years and likewise our first interaction with a building society for even longer. We were introduced by a mortgage advisor as one of the few dealing with RIO mortgages. Whilst most contact has been via the advisor or our solicitor the feedback was that they were easy to deal with and importantly it was always with the same individual rather than a call centre. It does seem to us to have a very personal touch which is unusual these days. Reviewed on: 1st April 2026

Happy mortgage

I’ve had a mortgage with vernon for many years and have been very happy with thd level of service and communication I have received. The yearly statement and updates of any interest rate changes have been excellent Reviewed on: 24th March 2026

We have only been with vernon for a few months but w...

We have only been with vernon for a few months but when we joined them it was a pleasure to be with them Reviewed on: 21st March 2026

Mortgage Completion

Appreciated the quick process and mortgage offer. Reviewed on: 17th March 2026

Quick response.

Quick response. Used our solicitor. Reviewed on: 12th March 2026

I have written a seperate e mail to customer services

I have written a seperate e mail to customer services Reviewed on: 10th March 2026

Reply from Vernon Building Society Hi Colin, Thank you for taking the time to give your feedback. If you require any further assistance, please don't hesitate to get back in touch with us at [email protected]. Kind regards, Georgia Response date: 17th March 2026

It was good, seamless and pro-active

It was good, seamless and pro-active Reviewed on: 9th March 2026

Arranged pain free through a mortgage broker

Arranged pain free through a mortgage broker Reviewed on: 9th March 2026

Excellent

Good customer service. The person on the phone very helpful and listened and gave answers to questions. Reviewed on: 9th March 2026

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