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Vernon Building Society Mortgages Reviews

Ratings based on 192 reviews Last review 19 hours ago

Vernon Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of...

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Vernon Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Vernon Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Your Mortgages Reviews (192)

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6th December 2019

So helpful. Customer Service is first

Self builders of a timber framed house. We had difficulty with the initial valuation and Vernon went out of their way to get a second valuation done so that they could lend to us. Were flexible in matching their requirements with the realities of a...

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Self builders of a timber framed house. We had difficulty with the initial valuation and Vernon went out of their way to get a second valuation done so that they could lend to us. Were flexible in matching their requirements with the realities of a self build. Excellent service.

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6th December 2019

First Class Service and commitment

When I was under pressure they came to the fore.

Reply from Vernon Building Society
Hello! Thank you for this wonderful review. We are glad that we were able to help you when you needed it and you know where to find us if you need us in the future.
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6th December 2019

No-one is ever too old

Needing to downsize for health reasons, but sadly still having the need of a small mortgage, we were treated so kindly by the Vernon who have a range of mortgages for pensioners. So relieved after a stressful time. Such a delight to deal with too.

Reply from Vernon Building Society
Thank you for your kind words Estelle. We are glad to hear that our later life lending mortgage were suitable for you and helped you in your situation.
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5th December 2019

Easy process

Appropriate level of informality while still ensuring a professional process was followed.

Reply from Vernon Building Society
Hi Tony, thank you for this response. It's very important to us that whilst following procedure and aligning with regulations, we still treat our customers individually and with an authentic and personal touch.
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26th November 2019

Re-mortgage for a pensioner couple

Vernon provided remortgage finance when all larger lenders turned us down as they refused to consider the regular income I take from my ISA alongside my pension. Omly criticism was their over-zealous approach to other (rental) income

Reply from Vernon Building Society
Thank you for your feedback Stephen. We are so glad that we were able to help you where other lenders could not.
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20th November 2019

Best mortgage lender

We had used a few local lenders and were fed up with the service and cost when I saw the Vernon advertised in the Radio Times (I believe). We never looked back. Great service and good value.

Reply from Vernon Building Society
What a great story Teresa, we love to hear about the different ways our customers find us! Thank you for the feedback.
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20th November 2019

Very Helpfull

We are both of state pension age. Our mortgage is interest only and was nearing its end. Our lender at the time was not interested in extending our mortgage. Vernon were approached and with a few checks offered us a mortgage. I have no hesitation in...

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We are both of state pension age. Our mortgage is interest only and was nearing its end. Our lender at the time was not interested in extending our mortgage. Vernon were approached and with a few checks offered us a mortgage. I have no hesitation in recommending them.

Reply from Vernon Building Society
Thank you Melvyn, we are glad to hear that we could help you where others could not.
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20th November 2019

Surperb customer service!

From my first interactions with the Vernon their staff were perfect examples of how customer service should be. Individual and sincere - nothing was too much trouble and the problems inevitably encountered were dealt with efficiently and clearly by...

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From my first interactions with the Vernon their staff were perfect examples of how customer service should be. Individual and sincere - nothing was too much trouble and the problems inevitably encountered were dealt with efficiently and clearly by people who genuinely care about their customers.

Reply from Vernon Building Society
That's because we do genuinely care for all our customers Chris! So glad to hear that you enjoyed your time with us.
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20th November 2019

1st stop for local mortgages

Our family have lived in Stockport for 60 years and The Vernon is always our first port of call for mortgages and savings. Support your local bank !

Reply from Vernon Building Society
That's great to hear Harry! We have been serving the Stockport community since 1924 and are glad to have you as a member.
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20th November 2019

Great family feel for specialist mortgage

We have used Vernon for a specialist self build mortgage and found them to be very helpful. It’s great to have a bank where you can call up and speak to person in the office and not a generic call centre in another country.

Reply from Vernon Building Society
Hi Philip, thank you for this brilliant review. We are glad to hear you found us helpful and our employees are always by the phone if you need us again!
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20th November 2019

Superb customer service and local focus

Honest, reliable local provider who seems to really care about providing a high quality service by considering individual circumstances carefully and treating us customers fairly.

Reply from Vernon Building Society
Thank you so much for this feedback. Treating customers fairly is incredibly important to us here at the Vernon.
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14th November 2019

Helpful, friendly, responsive

The team at Vernon are always quick to respond, and are very helpful. They are happy to look at properties that are a bit unusual, so you are not faced with a "computer says no" scenario. They take the time to understand the situation and come up...

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The team at Vernon are always quick to respond, and are very helpful. They are happy to look at properties that are a bit unusual, so you are not faced with a "computer says no" scenario. They take the time to understand the situation and come up with a proposal that is tailored.

Reply from Vernon Building Society
Thank you Nicki, we always endeavour to bring a personal touch to the service that we provide.
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5th November 2019

Service Impecable

We have been with Vernon for over 10 years and would never change to another lender. Chris Davy has advised us over the years, the best mortgage and also the best that suits our needs.

Reply from Vernon Building Society
Chris was overwhelmed to read your feedback Debbie. Here's to 10 more years!
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4th November 2019

Excellent

Evertime i deal with the vernon i am amazed at the high level of customer service that I receive. If only more banks and building societies were like the vernon. Thank you for making the experience so good it really is apleasure to deal with Alison...

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Evertime i deal with the vernon i am amazed at the high level of customer service that I receive. If only more banks and building societies were like the vernon. Thank you for making the experience so good it really is apleasure to deal with Alison and the team at vernon.

Reply from Vernon Building Society
Your feedback was so pleasant to read Gareth. I passed the message on to Alison!
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4th November 2019

Friendly service and competitive rates

We've had our mortgage with Vernon BS for over 30 years, during which time we have borrowed, paid off some capital, borrowed to get a bigger house, borrowed to buy a rental property and have just reduced the capital a little more as we are nearing...

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We've had our mortgage with Vernon BS for over 30 years, during which time we have borrowed, paid off some capital, borrowed to get a bigger house, borrowed to buy a rental property and have just reduced the capital a little more as we are nearing retirement. Always fantastic service and from long-standing staff. Brilliant, brilliant, brilliant!!

Reply from Vernon Building Society
What lovely feedback Bethan! We are always happy to have you as one of our valued members.
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4th November 2019

App to offer fantastic, offer to completion poor

The number of items that were requested were onerous and too much, my solicitor received numerous pages of requests, the app to offer was about 2 weeks and it was over 3 months to complete.

Reply from Vernon Building Society
Hello Mark We are glad you found the app to offer stage successful and had a positive experience with us at this stage. We are sorry to hear that you have had a less positive experience when in the offer to completion stage. We have passed your feedback to the relevant team who have committed to reviewing the process to ensure we are providing the best customer experience possible. If you wish to discuss this further please call us on 0161 429 6262 and we will be more than happy to discuss this further. Thank you for your valuable feedback.
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4th November 2019

Efficient, professional and straightforward

I have heard people speak positively about the Vernon and when my financial adviser recommended them for my mortgage I was pleased to apply to our local building society. It met everything I wanted in terms of the product and the way the business was...

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I have heard people speak positively about the Vernon and when my financial adviser recommended them for my mortgage I was pleased to apply to our local building society. It met everything I wanted in terms of the product and the way the business was conducted. Thank you.

Reply from Vernon Building Society
That's great to hear Neddy. We pride ourselves on being local as much as we do our customer service.

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