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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (597 reviews)

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4.83

Based on 597 reviews, last reviewed 26th May 2026

54% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Just very good at being prompt with answers and keep... Just very good at being prompt with answers and keeping us up to date with changes etc Reviewed on: 26th May 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (597)

I have written a seperate e mail to customer services

I have written a seperate e mail to customer services Reviewed on: 10th March 2026

Reply from Vernon Building Society Hi Colin, Thank you for taking the time to give your feedback. If you require any further assistance, please don't hesitate to get back in touch with us at [email protected]. Kind regards, Georgia Response date: 17th March 2026

It was good, seamless and pro-active

It was good, seamless and pro-active Reviewed on: 9th March 2026

Arranged pain free through a mortgage broker

Arranged pain free through a mortgage broker Reviewed on: 9th March 2026

Excellent

Good customer service. The person on the phone very helpful and listened and gave answers to questions. Reviewed on: 9th March 2026

I didn’t have much to do with the Vernon, but when I...

I didn’t have much to do with the Vernon, but when I had to the service was excellent. Slightly higher interest rates than some of the competitors Reviewed on: 9th March 2026

Better than my solicitor!

Everyone who I spoke with, from the super helpful women answering the phones to everyone who helped when my solicitor let me down. They were compassionate, empathetic, and so willing to help. Thank you! Reviewed on: 3rd March 2026

Tricky Case

Ours was a tricky case to be fair. We were remortgaging in the UK, whilst living abroad. This meant that communication was very difficult. It often took our agent more than 5 days to reply to my emails and questions. Often it was too late by then. We were under big time constraints, so it was all very stressful. Sorry to say I was not impressed with my agent at all. I had to resort to getting my mortgage broker involved many times, in order to get answers etc. He was very kind, as this was not his job. It was a huge relief once everything went through, but I think it could have been a much easier process with proper communication and explanation. Reviewed on: 3rd March 2026

Reply from Vernon Building Society Hi JLH, Thank you for taking the time to leave your feedback. We’re sorry that your experience fell short. We’d love the chance to understand what happened so we can do better next time. If you’re interested, please get in touch with our friendly customer services team at [email protected] or call 0161 429 6262. Kind regards, Georgia Response date: 13th March 2026

Excellent

Good customer service. Was called by a member of your staff a very polite person and very helpful. Reviewed on: 2nd March 2026

Fast and efficient service!

Fast and efficient service! All went very smoothly, we could just sit back relax and let them do all the work. Reviewed on: 2nd March 2026

Not just a Building society but Building community.

Friendly staff well informed ansalways looking to get the best deal for the customer. No pushy sales or gray areas with Vernon. Reviewed on: 21st February 2026

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Vernon Building Society: Mortgages reviews

54% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Vernon Building Society: Mortgages now

Vernon Building Society Mortgages reviews (597)

I have written a seperate e mail to customer services

It was good, seamless and pro-active

Arranged pain free through a mortgage broker

Excellent

I didn’t have much to do with the Vernon, but when I...

Better than my solicitor!

Tricky Case

Excellent

Fast and efficient service!

Not just a Building society but Building community.

Do you have a different Vernon Building Society product?

Want to see more from Vernon Building Society?

Savings

Insurance

Join Smart Money People

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