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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

A good experience and very helpful from start to fin...

A good experience and very helpful from start to finnish Reviewed on: 8th April 2026

Emergency Remortgage

Very thorough and efficient, and satisfactorily completed. Last ditch attempt to find a suitable lender who could provide what we needed quickly and competitively. Reviewed on: 8th April 2026

Fulfilled our requirements.

As a retired couple we were looking to finance a new Holiday home by the coast and our financial advisor introduced us to Vernon BS who were able to fulfil all our requirements. We applied for a Retirement interest only mortgage and were successful in getting what we needed and able to stay in our home as long as we want to.They are easy to contact and we have enjoyed doing business with them. Reviewed on: 8th April 2026

Reply from Vernon Building Society Hi Gwendoline, Thanks for your review! We’re chuffed that you had a great experience with us. As a local mutual building society, this is exactly what we’re all about. We’d be thrilled if you’d consider sharing more about your experience to help us show others the power of supporting their local Society. If you’re interested, please get in touch at [email protected] - we’d love to hear from you. Many thanks, Georgia Response date: 9th April 2026

Vernon BS has been a pleasure to deal with.

Dealing with Vernon BS in connection with a RIO has been a breath of fresh air compared to our previous experiences with More2life (now Royal London and Phoenix (now Standard Life). The former "lost" many overpayments when we were reducing the debt prior to redemption, the sums in question were substantial as the original loan was £400000 furthermore there was absolutely no access to any on line account. With Vernon BS we can access the a/c online in addition thus far any contact by email and telephone has been very quick and helpful. Reviewed on: 1st April 2026

Reply from Vernon Building Society Hi Peter, Thanks for your review! We’re chuffed that you had a great experience with us. As a local mutual building society, this is exactly what we’re all about. We’d be thrilled if you’d consider sharing more about your experience to help us show others the power of supporting their local Society. If you’re interested, please get in touch at [email protected] - we’d love to hear from you. Many thanks, Georgia Response date: 9th April 2026

A tailored and personal service for us.

Our first mortgage for many years and likewise our first interaction with a building society for even longer. We were introduced by a mortgage advisor as one of the few dealing with RIO mortgages. Whilst most contact has been via the advisor or our solicitor the feedback was that they were easy to deal with and importantly it was always with the same individual rather than a call centre. It does seem to us to have a very personal touch which is unusual these days. Reviewed on: 1st April 2026

Reply from Vernon Building Society Hi David, Thanks for your review! We’re pleased that you had a great experience with our RIO mortgage. As a local mutual building society, personal service is exactly what we’re all about. We’d be chuffed if you’d consider sharing more about your experience to help us show others the power of supporting their local Society. If you’re interested, please get in touch at [email protected] - we’d love to hear from you. Many thanks, Georgia Response date: 9th April 2026

Happy mortgage

I’ve had a mortgage with vernon for many years and have been very happy with thd level of service and communication I have received. The yearly statement and updates of any interest rate changes have been excellent Reviewed on: 24th March 2026

We have only been with vernon for a few months but w...

We have only been with vernon for a few months but when we joined them it was a pleasure to be with them Reviewed on: 21st March 2026

Mortgage Completion

Appreciated the quick process and mortgage offer. Reviewed on: 17th March 2026

Quick response.

Quick response. Used our solicitor. Reviewed on: 12th March 2026

I have written a seperate e mail to customer services

I have written a seperate e mail to customer services Reviewed on: 10th March 2026

Reply from Vernon Building Society Hi Colin, Thank you for taking the time to give your feedback. If you require any further assistance, please don't hesitate to get back in touch with us at [email protected]. Kind regards, Georgia Response date: 17th March 2026

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