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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (483 reviews)

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4.88

Based on 483 reviews, last reviewed 9th Sep 2025

57% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

why i like

easy to contact, always have an answer Reviewed on: 26th March 2024

Excellent customer experience

Real and knowledgeable people at the end of the telephone line ready to help with non standard queries. Reviewed on: 26th March 2024

Great experience - Buy For Uni

I used the Vernon’s buy for Uni scheme, and it was the biggest decision of my life. I’m so glad that societies like the Vernon offer mortgages to young people, without needing even a deposit Reviewed on: 26th March 2024

Great service

I first heard about the building society in October 2022 when they offered a great mortgage product. The service was brilliant from beginning to end! I was kept in the loop at all times and received a nice moving home gift box, full of treats and practical items. Reviewed on: 25th March 2024

Knowledgeable and approachable with an excellent gra...

Knowledgeable and approachable with an excellent grasp of customer requirements. Easy to talk to and first rate desire to help. Reviewed on: 25th March 2024

Friendly people, great service

Super friendly people you can actually talk to, great speed of response, great service and competitive mortgage rates Reviewed on: 25th March 2024

Quick decisions which are so important

Quick decisions which are so important & very friendly staff that can’t go far enough to help. Reviewed on: 25th March 2024

Great Service & Customer Care

As a first time buyer with a self build mortgage on a renovation (could I tick any more tedious boxes) the Vernon were I think the only company who would offer me a mortgage! Covid happened, we had delays & they were fantastic, patient & approachable. As they’re a smaller company I could always be sure I’d be able to speak to someone on the phone if needed. I didn’t hesitate to remortgage with them once i had completed our build & the remortgage was a straight forward, quick & painless process. Reviewed on: 25th March 2024

Customer service is great.

Customer service is great. When I called to organise a regular over-payment on my mortgage the phone was answered by a real human, not an automated 'press 1 press 2'. My query was dealt with quickly by a friendly member of the team. Can't fault them. Reviewed on: 25th March 2024

Good experience with Vernon so far - can’t fault them.

Good experience with Vernon so far - can’t fault them. Reviewed on: 25th March 2024

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