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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (583 reviews)

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4.86

Based on 583 reviews, last reviewed 1st Apr 2026

144% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon BS has been a pleasure to deal with. Dealing with Vernon BS in connection with a RIO has been a breath of fresh air compared to our previous experiences with More2life (now Royal London a... Read more Reviewed on: 1st April 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (583)

Great product range

Friendly and easy to deal with. Great to have mortgages for over 60’s with the option of interest only. I was able to renew my existing mortgage without the need for any further property survey or conveyancing making the whole process very straightforward. Reviewed on: 13th January 2026

Have had a mortgage with them for last 6 years and i...

Have had a mortgage with them for last 6 years and initially they were very informative and was able to speak to an advisor with any queries which was brilliant Reviewed on: 13th January 2026

Mortgage

Friendly, efficient, and a first class service throughout the time of our mortgage. Reviewed on: 13th January 2026

Have a mortgage with Vernon.

Have a mortgage with Vernon. Every interaction with the team has been handled quickly and efficiently through the last 5 years. The rate offered at the time was market leading for our criteria, so it was a no-brainer to go with them! Reviewed on: 13th January 2026

Very efficient company, always been very helpful

Very efficient company, always been very helpful Reviewed on: 13th January 2026

A Comfortable, Hassle Free Experience

I changed my mortgage to a RIO (Retirement Interest Only) mortgage. From the point of enquiry through to completion the Vernon mortgage team clearly explained the mortgage and fully supported me throughout with a dedicated advisor available to answer any questions I had. I was never under any pressure, time constraint or influence to make my decision. Vernon made choosing a mortgage a pleasure not a chore. Reviewed on: 13th January 2026

Customer service was 5*.

Customer service was 5*. Easy to talk to someone and always helpful. Thank you Reviewed on: 13th January 2026

Down to earth

I have always been pleased with being able to talk to Vernon staff on the phone. The advisers have a down-to-earth, friendly approach and explain any changes to payments, for example, with clarity. It's a refreshing contrast to the proliferation of "chatbots" or impersonal call centres. Reviewed on: 13th January 2026

The best choice for customer service

Vernon have been outstanding since we started our journey with them, their customer service in particular has been exceptional. Reviewed on: 13th January 2026

Excellent face to face service.

The most important part of using any financing institution is to be able to talk face to face with a member of staff. We’ve always been able to do that. In addition we’ve always been treated with respect and kindness. Excellent service. Reviewed on: 13th January 2026

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