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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (583 reviews)

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4.86

Based on 583 reviews, last reviewed 1st Apr 2026

144% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon BS has been a pleasure to deal with. Dealing with Vernon BS in connection with a RIO has been a breath of fresh air compared to our previous experiences with More2life (now Royal London a... Read more Reviewed on: 1st April 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (583)

Our mortgage is with Vernon and they were very helpf...

Our mortgage is with Vernon and they were very helpful as it was our first mortgage and needed lots of advice! Their rates were competitive and we have been very happy with the service Reviewed on: 13th January 2026

Great experience

I'm self-employed and as such the mortgage route is a slightly different process, Vernon made the experience very smooth and were very quick to respond to any questions. Reviewed on: 13th January 2026

The VBS has provided us with a mortgage product.

The VBS has provided us with a mortgage product that many other banks and building societies have not. They have always ensured that we get good rates and products as their range has developed. They are particularly helpful and attentive to detail Reviewed on: 13th January 2026

Extremely knowledgeable and helpful staff

The mortgage offering by Vernon was perfect for our needs. All staff were extremely knowledgeable of their products, polite and customer focused. Reviewed on: 13th January 2026

Extremely good customer service.

Extremely good customer service. Reviewed on: 13th January 2026

Great Service

Excellent service provided by Vernon's with very competitive mortgage rates Reviewed on: 13th January 2026

They are prepared to look at you as an individual.

They are prepared to look at you as an individual. When your affairs are different this is really needed and so unusual in todays world where you are force into a box. Reviewed on: 13th January 2026

In branch service review

We feel that our test interests were catered for us in a timely and helpful way. Reviewed on: 22nd December 2025

Pleased to have chosen Vernon for our new BTL venture

Very good start to the process with Jack Mottershead very responsive and supportive. Pretty smooth all through with questions answered quickly by the support team too. Negatives: some of the requirements seemed biased towards a retail mortgage rather than a commercial BTL loan, so to me were strange, as if one-size-fits-all on paperwork. I'm disappointed that you can't choose to set the monthly mortgage payment to a higher 'static' amount and pay off principal on a drip-feed basis: appreciate you can make £1k minimum, but i prefer to accelerate repayment by starting low and eating into loan principal monthly so the repayment amount starts to increase by pennies but on a compound basis.. Lower rate would have been nice: had a lower rate option (even allowing for fees over a fixed term basis) but decided to stay with Vernon given customer support in the early stages and kept fingers crossed that nothing went wrong laterly... luckily it didn't. Reviewed on: 9th December 2025

Professional and open

At our older age, my wife and I were delighted to receive our re-mortgage offer, which has allowed us to send our granddaughter to university. An investment in more ways than one! When I needed to contact Vernon on the telephone, my call was answered promptly and in a very pleasant and welcoming manner. Reviewed on: 8th December 2025

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