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Vernon Building Society: Mortgages reviews

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4.87
Based on 460 reviews, last reviewed 25th Nov 2024
30% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

In branch service review I have been a customer since 1993 with mortgages and have had great service and help with excellent deals. Thank you. Reviewed on: 25th November 2024
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Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage product is important. We collect Vernon Building Society mortgage reviews to give you valuable insight into the lender and its products.

Vernon Building Society is an independent mutual, offering a range of mortgage products. Make sure you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a mortgage with Vernon Building Society, learn more about the lender by reading our reviews. Find out what product customers have taken out and how satisfied they have been throughout the mortgage term. Find out how supportive the Society was throughout the application process. Learn all of this and more in our Vernon Building Society mortgage reviews.

Did Vernon Building Society help you purchase your home? Tell us about your experience. Do you have any circumstances that make it harder to secure a mortgage? Was Vernon helpful with this aspect of your mortgage? Was the application process easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write an honest Vernon Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Vernon Building Society Mortgages reviews (460)

Proactive

5
I value the Society's always professional means of communication (by email and letter). I believe the Society is genuinely helpful and proactive. Reviewed on: 25th September 2023
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Amazing

5
Nothing could be better. Honestly we can't fault them. They are friendly, helpful, you can always speak to someone and they provide a fabulous service. Thank you. Reviewed on: 25th September 2023
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Verified Member

Great support and service!

5
From early mortgage discussions to drawdown and now redemption/repayment, the entire Vernon team have been a delight to deal with. Easy to get hold of, no nonsense approach and unerringly friendly. Even our conveyancing solicitor had nothing but great experiences dealing with the legals. Reviewed on: 14th August 2023
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Jakki

Excellent

5
I like being able to speak with a person. Reviewed on: 20th July 2023
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Verified Member

Brilliant service

5
As a first time buyer I was very unsure of the process and what to expect. Maureen was lovely and took me through the whole process. I didn't feel like a burden and the response was very quick. Thank you for all your help! Reviewed on: 13th July 2023
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Lucy Pullen

Highly recommend - excellent service and very helpful staff

5
I never write reviews - good or bad ones, but I feel like I must write this review for The Vernon because they've been brilliant with me as a customer., and their staff are wonderful and deserve all the praise. I have been a mortgage customer for 3 years now, and this is my first mortgage. Each time I've ever been in contact with their staff I've always received excellent customer service and they have gone above and beyond to answer my queries, get back to me promptly and offer advice and guidance as needed.. On top of that, in a market where rates are ever changing, I do believe I've been offered a brilliant product from The Vernon, and would not get the same deal or same care elsewhere. I would definitely recommend them to anyone who's looking for excellent customer care, and competitive products. Reviewed on: 11th July 2023
Miriam Williams's avatar
Miriam Williams

Family business with family values

5
From the very first contact you know you’re going to get a professional and more importantly personal service. Big thumbs up to Maureen Darbyshire and the team at Vernons Reviewed on: 3rd July 2023
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Paul Roberts

Great (moving forwards)!

5
Interest rates could be lower. Vernon are very helpful and have been since we joined them some years ago. Reviewed on: 26th June 2023
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Verified Member

Excellent

5
Good advice and excellent service, always polite and helpful! Thank you! Reviewed on: 26th June 2023
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Verified Member

Professional, friendly and efficient

5
I asked Vernon Building Society if I could raise some money on my mortgage to undertake building work on our house (installing energy efficient measures such as insulation and an air source heat pump). From start to finish they were professionally thorough (without being unnecessarily demanding) and I felt very well looked after as there was always a point of contact if I had any questions. The whole process was quicker than I expected – they were very efficient. Using a small building society such as the Vernon means they understand you on a human level and even if you don't tick all the boxes (I'm self employed so it was a bit more complicated) they are flexible and see the whole picture. Overall very happy with the service received. Reviewed on: 6th June 2023
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Sarah McCall Ward

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