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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (597 reviews)

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4.83

Based on 597 reviews, last reviewed 26th May 2026

54% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Just very good at being prompt with answers and keep... Just very good at being prompt with answers and keeping us up to date with changes etc Reviewed on: 26th May 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (597)

Customer service was 5*.

Customer service was 5*. Easy to talk to someone and always helpful. Thank you Reviewed on: 13th January 2026

Down to earth

I have always been pleased with being able to talk to Vernon staff on the phone. The advisers have a down-to-earth, friendly approach and explain any changes to payments, for example, with clarity. It's a refreshing contrast to the proliferation of "chatbots" or impersonal call centres. Reviewed on: 13th January 2026

The best choice for customer service

Vernon have been outstanding since we started our journey with them, their customer service in particular has been exceptional. Reviewed on: 13th January 2026

Excellent face to face service.

The most important part of using any financing institution is to be able to talk face to face with a member of staff. We’ve always been able to do that. In addition we’ve always been treated with respect and kindness. Excellent service. Reviewed on: 13th January 2026

Our mortgage is with Vernon and they were very helpf...

Our mortgage is with Vernon and they were very helpful as it was our first mortgage and needed lots of advice! Their rates were competitive and we have been very happy with the service Reviewed on: 13th January 2026

Great experience

I'm self-employed and as such the mortgage route is a slightly different process, Vernon made the experience very smooth and were very quick to respond to any questions. Reviewed on: 13th January 2026

The VBS has provided us with a mortgage product.

The VBS has provided us with a mortgage product that many other banks and building societies have not. They have always ensured that we get good rates and products as their range has developed. They are particularly helpful and attentive to detail Reviewed on: 13th January 2026

Extremely knowledgeable and helpful staff

The mortgage offering by Vernon was perfect for our needs. All staff were extremely knowledgeable of their products, polite and customer focused. Reviewed on: 13th January 2026

Extremely good customer service.

Extremely good customer service. Reviewed on: 13th January 2026

Great Service

Excellent service provided by Vernon's with very competitive mortgage rates Reviewed on: 13th January 2026

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