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Vernon Building Society: Mortgages reviews

View other Vernon Building Society products
4.82
Based on 606 reviews, last reviewed 8th Jul 2026
76% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
7%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026
Wasiu F's avatar
Wasiu F

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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Verified Member
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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

Poor service and lack of understanding of customer needs.

2
Requests not actioned correctly nor quickly. Staff seem to have little idea about systems and requirements. Poor response time to questions raised. Difficult to speak to individuals via telephone and call back requests not actioned. Reviewed on: 8th February 2019
John Butterworth's avatar
John Butterworth

Helpful

5
Very easy to deal with in Laymans terms and not complicated Reviewed on: 6th February 2019
Thompson's avatar
Thompson

Compassionate

4
When one leaves a message on a direct line number one should be phoned back Reviewed on: 5th February 2019
Estelle's avatar
Estelle

Excellent

5
Good communications with staff always helpful Reviewed on: 4th February 2019
John's avatar
John

Satisfaction

5
I am happy with level of service provided Reviewed on: 4th February 2019
Mr Thackwell's avatar
Mr Thackwell

Outstanding

5
I have complete confidence in the Vernon looking after my needs Reviewed on: 3rd February 2019
Gordan's avatar
Gordan

Brilliant

5
Excellent service, friendly informative staff supportive and competitive Reviewed on: 2nd February 2019
Susan's avatar
Susan

Excellent

5
No improvement needed - great service Reviewed on: 2nd February 2019
Barry's avatar
Barry

Loyal

5
Thanks to all the people I Delt with at the Vernon Reviewed on: 2nd February 2019
John's avatar
John

Helpful

5
Its great to pick up the phone not to be held in a queue at some awful call centre and to be able to speak to a helpful and knowledgeable person Reviewed on: 1st February 2019
Janet's avatar
Janet

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