Good rates, fair T&Cs, excellent responsiveness

They have a variety of competitive mortgage products and there are no hidden catches. Everything is clear and the terms and conditions are fair. The mortgage adviser is helpful, knowledgeable, efficient and responsive. I have had two mortgages with... Read more

They have a variety of competitive mortgage products and there are no hidden catches. Everything is clear and the terms and conditions are fair. The mortgage adviser is helpful, knowledgeable, efficient and responsive. I have had two mortgages with Barclays and was able to port my discontinued lifetime tracker to my new property and then take a new product for the rest. I refer all my friends and employees to Barclays.

Reviewed on 4th June 2021

Mark Clayton

Excellent

Barclays have gone above and beyond to help us throughout the coronavirus pandemic.

Reviewed on 23rd February 2021

Sophie

Good range of products and services

Barclays offer a good range of mortgage products at very competitive rates.

Reviewed on 17th February 2021

Macone

Good customer service

We have our mortgage with barclays and its been 1 and half years Very good experience

Reviewed on 17th February 2021

Jogy

Been great this year

Been so flexible through the pandemic. I excellent service at a tough time

Reviewed on 16th February 2021

kelliem88@googlemail.com

Appalling mortgage process

Every single step of my mortgage review was as painful as they could possibly make it. It has been over 14 weeks since I started my application and process and I am still waiting on completion. Customer service provide no use only being able to read... Read more

Every single step of my mortgage review was as painful as they could possibly make it. It has been over 14 weeks since I started my application and process and I am still waiting on completion. Customer service provide no use only being able to read an old dated comment From my application that’s very brief Rather than an actual update and that’s after holding on their phone lines for over an. Hour and half. The whole structure of the department is baffling. I think over 20 different people must have worked on the application given the amount of times Iv been told it had to be sent to another department for review, every small step of the way I have to wait 5 working days for anything to be done, that includes for someone to read and pass it onto someone else! Overall it is just truly shocking and I won’t ever look to remortgage with them.

Reviewed on 6th February 2021

lizziegreenman@icloud.com

Complete mess, Clown Employees, Monkey org

If you want to lose chance of buying your dream house then go with Barclay otherwise don't even think about it. Over 2 months of my application and no one knows what is happening and none of the clowns sitting in call centers are willing to help.

Reviewed on 6th January 2021

janjua jee

Completely inept employees

As a first time buyer it should be a pretty straight forward process for me, but it wasn’t, the people Barclays hire are completely incompetent at their jobs, we were consistently lied to for 3 months over a document that wasn’t sent out (they told us ... Read more

As a first time buyer it should be a pretty straight forward process for me, but it wasn’t, the people Barclays hire are completely incompetent at their jobs, we were consistently lied to for 3 months over a document that wasn’t sent out (they told us repeatedly they had) on top of all this, they decided to audit the mortgage application after they were delaying us constantly for around 4 months, this adding another couple of weeks on the the completion date. Please use another company other than Barclays, as soon as I can I will be cutting ties with this company and looking elsewhere. Seems they hire anyone and everyone who really shouldn’t be employed in any capacity.

Reviewed on 15th December 2020

Reece Scholes

Dealing with them after a bereavement

It took over 6 months for the mortgage team to sort out the account, even though the bereavement team has passed on all of the information required, twice.... Read more

It took over 6 months for the mortgage team to sort out the account, even though the bereavement team has passed on all of the information required, twice.

There was a series lack of communication and so much red tape. I was passed from department to department and no one could help. In what was a very distressing time anyway, having to deal with this for 6 months (whilst still getting letters addressed to the deceased) was overwhelming.

I really hope that my complaint has made them reevaluate their processes as I would hate for someone else to experience what I went through

Reviewed on 13th August 2020

Maria

used as a internal excerise i feel....

Went through the usual mortgage info gathering routine gave over all they needed......and more... complied with all requests..i honestly feel they know more about me now than i do or gchq and mi5/6....i have an a1 credit rating little debt ..even... Read more

Went through the usual mortgage info gathering routine gave over all they needed......and more... complied with all requests..i honestly feel they know more about me now than i do or gchq and mi5/6....i have an a1 credit rating little debt ..even 2 properties with 50% ltv on each ....all good they said....Then as always they decided to move the goal posts and say no after saying yes its in the bag 100% i have had my time completly waisted for the own selfish internal needs .....i feel exhausted and used by barclays mortgage dept ....

Reviewed on 17th June 2020

rc

Unexplained repayment terms

I have a BTL mortgage and wanted to repay some of the loan value and reduce the repayment term. Barclays suggested paying down the maximum without incurring any penalties. Great I thought, until they conveniently forgot to mention to me that if you... Read more

I have a BTL mortgage and wanted to repay some of the loan value and reduce the repayment term. Barclays suggested paying down the maximum without incurring any penalties. Great I thought, until they conveniently forgot to mention to me that if you pay more than 3 months worth of your usual monthly mortgage payment, they reduce your new monthly amount, BUT the term of the mortgage remains the same. I feel like Barclays were not transparent or clear enough at the time when I made my enquiries and should have been more honest. I wouldn't have even thought to ask them whether they had some sort of '3 month rule'. Lesson learnt! I will be moving to another lender now, once my term with Barclays is up in a few months time and will have cleared a big chunk of my mortgage. I wouldn't recommend Barclays. They are sneakyand dishonest.

Reviewed on 6th March 2020

Teaandbiccies

Easy to switch mortgage

Best in market, really simple to switch

Reviewed on 28th December 2019

Rebecca Chapman

Good Foxed rate mortgage

I've used Barclays for over 25 years. They have good: - online access - telephone support - personal loans - mortgages - high street branches All which I have and used.

Reviewed on 5th November 2019

Macone

Evil & calculating institution

I hav gave no stars because - having banked with Barclays for 30 years, borrowed & repaid them thousands of pounds without 1 late payment, my experience of the mortgage application made me feel physically sick. They had me on the phone for nearly 2... Read more

I hav gave no stars because - having banked with Barclays for 30 years, borrowed & repaid them thousands of pounds without 1 late payment, my experience of the mortgage application made me feel physically sick. They had me on the phone for nearly 2 hours - I was only looking for a small mortgage- despite them having good mortgage deals on the net they eventually offered me a rate a quarter more than them rates & after asking me what my budget was they made sure eventually that they took me right up to the top of my budget. They are sneaky snakes & I would advise avoiding them where mortgages are concerned.

Reviewed on 4th November 2019

Katrina

Complete waste of time and money, will promise the world and then withdraw last minute

Do take note of the poor reviews, I can assure people that they are well founded. We were approved after formal application and valuation was complete. Then the underwriters changed their mind. Have lost my dream house due to their incompetence.

Reviewed on 6th June 2019

Michael

Go to another more flexble lender

Barclays unwilling to port, change or increase loan without losing my current deals

Reviewed on 23rd May 2019

Anonymous

NEVER get a barclays mortgage

I transferred my mortgage to Barclays, that part was easy, every other step has been horrifically painful. Logging into the account is painful, speaking to someone (with their six security questions) has been painful. Paying my mortgage off so I... Read more

I transferred my mortgage to Barclays, that part was easy, every other step has been horrifically painful. Logging into the account is painful, speaking to someone (with their six security questions) has been painful. Paying my mortgage off so I dont have to speak to them again has been painful. Im a normal person with a normal mortgage, nothing special, I would actively recommend against taking a mortgage out with Barclays/Woolwich.

Reviewed on 28th April 2019

Katherine C

Help to Buy Mortgage

Barclays offered the most competitive 5 Yr Fixed Rate Mortgage for Help To Buy homeowners

Reviewed on 15th April 2019

Michael

Bank not transparent with their lending criteria

The bank did not disclose at the outset what type of property they would not lend on. Basically if their surveyor did not like the decor then he would give a bad report and the bank would not lend. All this and 4 months of them faffing about with... Read more

The bank did not disclose at the outset what type of property they would not lend on. Basically if their surveyor did not like the decor then he would give a bad report and the bank would not lend. All this and 4 months of them faffing about with the application and having told us its 99% certain that they would lend us the finance, and we had spent money on legal fees, private surveys etc based on their assurances. Very very unfair.

Reviewed on 9th February 2019

Helen Ogilvie

Five star service

As a first time buyer, I felt completely in the dark when it came to applying for a mortgage. Add in help to buy, a new build, and buying off plan and the situation was overwhelmingly. A gentleman called Thomas from Barclays did my first affordability... Read more

As a first time buyer, I felt completely in the dark when it came to applying for a mortgage. Add in help to buy, a new build, and buying off plan and the situation was overwhelmingly. A gentleman called Thomas from Barclays did my first affordability checks over the phone and later on my mortgage application. Thomas was a saint dealing with my million questions, his patience was unending. He was completely knowledgeable, and hand held me through the process, he was positive throughout the process, always reassuring when I was worrying about everything. I can’t say enough good things about Thomas and Barclays and the service I received. Thomas was the friendliest person I’ve come across in terms of banks and customer service and I will be going back to Barclays in the coming year when I look to move to a bigger property. A really good experience made easy by Barclays staff.

Reviewed on 4th February 2019

Vanessa Saf