Barclays Fixed Rate Mortgage Reviews

Bank not transparent with their lending criteria

The bank did not disclose at the outset what type of property they would not lend on. Basically if their surveyor did not like the decor then he would give a bad report and the bank would not lend. All this and 4 months of them faffing about with...

The bank did not disclose at the outset what type of property they would not lend on. Basically if their surveyor did not like the decor then he would give a bad report and the bank would not lend. All this and 4 months of them faffing about with the application and having told us its 99% certain that they would lend us the finance, and we had spent money on legal fees, private surveys etc based on their assurances. Very very unfair.

Helen OgilvieLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Five star service

As a first time buyer, I felt completely in the dark when it came to applying for a mortgage. Add in help to buy, a new build, and buying off plan and the situation was overwhelmingly. A gentleman called Thomas from Barclays did my first affordability...

As a first time buyer, I felt completely in the dark when it came to applying for a mortgage. Add in help to buy, a new build, and buying off plan and the situation was overwhelmingly. A gentleman called Thomas from Barclays did my first affordability checks over the phone and later on my mortgage application. Thomas was a saint dealing with my million questions, his patience was unending. He was completely knowledgeable, and hand held me through the process, he was positive throughout the process, always reassuring when I was worrying about everything. I can’t say enough good things about Thomas and Barclays and the service I received. Thomas was the friendliest person I’ve come across in terms of banks and customer service and I will be going back to Barclays in the coming year when I look to move to a bigger property. A really good experience made easy by Barclays staff.

Vanessa SafLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

lightning

clear translation, reliability and speed in receiving , there is probably no other such a reliable company

mrsLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Fantastic product and service

I love how easy it is to check my mortgage via the banking app. So helpful :)

Rachael BradleyLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great rates and rewards

I'm on an excellent fixed rate. Get a monthly cash reward for banking, insuring and using a mortgage from barclays. Great customer service the few times I've needed it too. Oh and their app is excellent.

nukeproofLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent

Excellent customer service and great online service to deal with your account

Kelly Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Amazing staff

Always lovely staff , they help you out whenever you need help

TaqweemLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great Mortgage Products

Recently I came across a business opportunity which Barclays supported me with, while offering one of the lowest interest rates in the market. I already have a mortgage with them, their integrated process with the existing mortgage was straight forward.

Recently I came across a business opportunity which Barclays supported me with, while offering one of the lowest interest rates in the market. I already have a mortgage with them, their integrated process with the existing mortgage was straight forward.

OlimpiaLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent

Good product and excellent service

RaviLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent

Good product and excellent service

RaviLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Helpful

Always very helpful lovely staff great deal

JodieLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Friendly professional comprehensive

Assigned a mortgage advisor who saw me through my application step by step. Great service, great product

Elizabeth SandersLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Barclays is very gud bank cumpair to others bank

When I go to Barclays bank to deposit d money d staff of Barclays bank help me so much ..I like d way they welcum d customers the way they treat d clients the best service u get in Barclays bank

Niella fernandesLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Sharp selling practice

We had an existing mortgage with Barclays and wanted to borrow some more money against the house for building works (but not immediately when we remortgaged). Following much discussion they recommended we take out the extra as an additional mortgage....

We had an existing mortgage with Barclays and wanted to borrow some more money against the house for building works (but not immediately when we remortgaged). Following much discussion they recommended we take out the extra as an additional mortgage. What they didn't reveal was there was no way to incorporate the two mortgages into one product without paying the hefty early termination fees (£1500 on each). So, now we need to remortgage and Barclays do not offer a good deal we have no option but to pay two fees rather than just one as expected. At no time was this issue discussed when we were sold this option, it was simply described as the best product for our needs. I'm sure it was there in the small print somewhere but this is really poor customer service, to say the least. Our complaint about this has just been rejected and we will now be taking it to the ombudsman. This is sharp selling practice similar to that seen with PPI in our opinion. A scandal. Avoid this bank at all costs.

DarrenLLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Mortgage

Really helpful and he explained it so that we could understand it..left the bank a very happy couple

Sandra Peagram Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Online and telephone services poor

The online portal rarely works, regular error messages appear when doing basic tasks like checking mortgage balance etc. Telephone services also can be time consuming and call centre often has a lack of knowledge and can be quite unhelpful. Overall,...

The online portal rarely works, regular error messages appear when doing basic tasks like checking mortgage balance etc. Telephone services also can be time consuming and call centre often has a lack of knowledge and can be quite unhelpful. Overall, getting something done can be a challenge.

AnonqpLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

not a helpfulbank

after holding a mortgage with them since 2002, always paid on time every month, explaining my dad had passed away suddely I was looking at moving in with mom for a while and looking at buy to let I was ill advise by a very unfriendly and unhelpful...

after holding a mortgage with them since 2002, always paid on time every month, explaining my dad had passed away suddely I was looking at moving in with mom for a while and looking at buy to let I was ill advise by a very unfriendly and unhelpful mortgage department

Cathryn CrawshawLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Amateurish for such a big bank

Keep making mistakes that they don't acknowledge

Daniel AustinLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Appalling service

must be the worst lender out there. Employing complete donkeys who cant articulate requirements - keep sending us back and forth, each stage taking an average of 2 weeks. 48hours processing window is just a joke and the word escalation is certainly...

must be the worst lender out there. Employing complete donkeys who cant articulate requirements - keep sending us back and forth, each stage taking an average of 2 weeks. 48hours processing window is just a joke and the word escalation is certainly non-existent. not worth even a single star

LouisLevel 1

(2)

• Share on Twitter
• Share on Facebook
• Embed Review

Terrible service

Don't give these jokers your business. They employ complete morons to assess your application and also the solicitors provided are useless. Cannot understand simple documentation and time consuming. Don't let the low rates suck you in.

Craig BarnesLevel 1

(2)

• Share on Twitter
• Share on Facebook
• Embed Review