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Barclays: Fixed rate mortgage reviews

Name: Fixed rate mortgage
Rating: 3.44 (95 reviews)

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3.44

Based on 95 reviews, last reviewed 3rd Jul 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

53%

15%

27%

Latest highest rating:

5

Really pleased with our mortgage experience with Bar... Really pleased with our mortgage experience with Barclays. The application process was simple, communication was good, and everything was handled effi... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

Poor processes, poor ethics - would avoid This review is being written by somebody who works at a senior level in the mortgage industry. I have recently been supporting a vulnerable family me... Read more Reviewed on: 3rd July 2026

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About this product

Barclays offer mortgages with a range of fixed rate terms.

You can apply for a Barclays mortgage if you’re remortgaging, a first-time buyer, moving home or want a buy-to-let. Barclays have a mortgage support hub which gives information and guides about mortgages.

Barclays mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Fixed rate mortgage reviews (95)

Absolutely brilliant

Staff were brilliant quick service and would highly recommend them Reviewed on: 15th June 2021

Good rates, fair T&Cs, excellent responsiveness

They have a variety of competitive mortgage products and there are no hidden catches. Everything is clear and the terms and conditions are fair. The mortgage adviser is helpful, knowledgeable, efficient and responsive. I have had two mortgages with Barclays and was able to port my discontinued lifetime tracker to my new property and then take a new product for the rest. I refer all my friends and employees to Barclays. Reviewed on: 4th June 2021

Excellent

Barclays have gone above and beyond to help us throughout the coronavirus pandemic. Reviewed on: 23rd February 2021

Good range of products and services

Barclays offer a good range of mortgage products at very competitive rates. Reviewed on: 17th February 2021

Good customer service

We have our mortgage with barclays and its been 1 and half years Very good experience Reviewed on: 17th February 2021

Been great this year

Been so flexible through the pandemic. I excellent service at a tough time Reviewed on: 16th February 2021

Appalling mortgage process

Every single step of my mortgage review was as painful as they could possibly make it. It has been over 14 weeks since I started my application and process and I am still waiting on completion. Customer service provide no use only being able to read an old dated comment From my application that’s very brief Rather than an actual update and that’s after holding on their phone lines for over an. Hour and half. The whole structure of the department is baffling. I think over 20 different people must have worked on the application given the amount of times Iv been told it had to be sent to another department for review, every small step of the way I have to wait 5 working days for anything to be done, that includes for someone to read and pass it onto someone else! Overall it is just truly shocking and I won’t ever look to remortgage with them. Reviewed on: 6th February 2021

Complete mess, Clown Employees, Monkey org

If you want to lose chance of buying your dream house then go with Barclay otherwise don't even think about it. Over 2 months of my application and no one knows what is happening and none of the clowns sitting in call centers are willing to help. Reviewed on: 6th January 2021

Completely inept employees

As a first time buyer it should be a pretty straight forward process for me, but it wasn’t, the people Barclays hire are completely incompetent at their jobs, we were consistently lied to for 3 months over a document that wasn’t sent out (they told us repeatedly they had) on top of all this, they decided to audit the mortgage application after they were delaying us constantly for around 4 months, this adding another couple of weeks on the the completion date. Please use another company other than Barclays, as soon as I can I will be cutting ties with this company and looking elsewhere. Seems they hire anyone and everyone who really shouldn’t be employed in any capacity. Reviewed on: 15th December 2020

Dealing with them after a bereavement

It took over 6 months for the mortgage team to sort out the account, even though the bereavement team has passed on all of the information required, twice. There was a series lack of communication and so much red tape. I was passed from department to department and no one could help. In what was a very distressing time anyway, having to deal with this for 6 months (whilst still getting letters addressed to the deceased) was overwhelming. I really hope that my complaint has made them reevaluate their processes as I would hate for someone else to experience what I went through Reviewed on: 13th August 2020

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