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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (379 reviews)

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4.69

Based on 379 reviews, last reviewed 30th Apr 2026

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

17%

Latest highest rating:

5

Confusing app, excellent phone service I was struggling to register on the banking app, which is not user friendly. However, I called and spoke to Katie M who provided excellent service, ta... Read more Reviewed on: 30th April 2026

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (379)

They were always very helpful when I needed help

They were always very helpful when I needed help or advice regarding our mortgage and were surprisingly quick at replying to emails. Reviewed on: 15th July 2025

A very positive experience

A very positive experience in setting up then extending a mortgage with my daughter for her flat, Scottish Building Society mortgage advisors from the outset were very straightforward to communicate with. Have been a few hiccups in the process but their team have been consistently helpful & approachable . Reviewed on: 24th June 2025

Excellent Service a

I had an excellent service and no complaints whatsoever. Reviewed on: 20th May 2025

Remortgage process was smooth.

Remortgage process was smooth. All OK, thank you Reviewed on: 15th May 2025

Everything went smoothly with the mortgage, app wor...

Everything went smoothly with the mortgage, app works well and cus69mwr advisors were polite and knowledgeable. Reviewed on: 15th May 2025

Good experience

Overall a good experience, but took quite a long time to give a decision Reviewed on: 15th May 2025

Overall a good experience

Speed of loan approval could be improved though I think this is symptomatic of the industry/process as a whole, not just Scottish Building Society Reviewed on: 29th April 2025

A mortgage provider that has a friendly, human touch!

As first time buyers, we found Scottish Building Society made the whole process of getting our mortgage simple, efficient and friendly. They definitely have the human touch over other mortgage providers and our broker, who has vast experience in the industry, assured us we'd be in good hands with Scottish. Reviewed on: 26th April 2025

Super friendly and helpful!

Recently took out a mortgage with SBS as a first time buyer & the staff I've spoken to have been super friendly and always eager to help in any way that they can which has been great! Reviewed on: 25th April 2025

The whole experience was smooth throughout and I was...

The whole experience was smooth throughout and I was kept informed of the progress without having to ask for updates. Reviewed on: 24th April 2025

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