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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (368 reviews)

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4.68

Based on 368 reviews, last reviewed 11th Sep 2025

60% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Small is beautiful Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’.... Read more Reviewed on: 11th September 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (368)

From start to completion we were very pleased with t...

From start to completion we were very pleased with the service received, it was quick and easy and we were sent all documentation which answered any questions we had. we would definitely recommend Scottish Building Society. Reviewed on: 26th July 2024

SBS experience

Only one snag along the way but the whole process was really good and went very smoothly. Going with SBS was a good decision and I would definitely recommend their services to anyone in a similar position. Reviewed on: 22nd July 2024

Best rate available,honoured the initial interest ra...

Best rate available,honoured the initial interest rate after rates rises Reviewed on: 9th July 2024

Simple and relatively quick.

Simple and relatively quick. Got us sorted easy enough, and interest rate was okay. Reviewed on: 5th July 2024

Information clear with excellent explanations.

Information clear with excellent explanations. Helpful staff, very easy to deal with and very quick service. Reviewed on: 28th June 2024

New customer very friendly & efficient

New customer very friendly & efficient Reviewed on: 27th June 2024

Highly recommend

Everything went well with our remortgage and we appreciate that SB honoured the original offer while we had to wait for my EU settlement status Reviewed on: 26th June 2024

very satisfied customers

We used a Mortgage Broker to apply for our mortgage so did not deal directly with SBS, however, both our Mortgage Broker and Solicitor could not praise SBS highly enough. SBS responded very quickly to queries at critical points in our purchase. We were able to find a mortgage product that suited our needs perfectly at a good rate. The welcome phone call from customer service to welcome us as new customers is something we have not had before and were pleasantly surprised. We are very satisfied customers. Reviewed on: 25th June 2024

Professional, helpful, friendly

Excellent service provided. Clear communication and explanation in a professional, friendly and non-patronising way. Reviewed on: 12th June 2024

there were difficulties in the initial processes

there were difficulties in the initial processes in communication. This caused unnecessary delays which could have been avoided there seemed to be so many people involved in the decision making process at SBS end of the arrangement. Reviewed on: 10th June 2024

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