Our Smart Money People 360° Rating
Your Tracker Rate Mortgage Reviews (10)
First Time Buyer
As a first time buyer I didn't know what to expect but Barclays were amazing.
A customer is an individual and not a number or statistic
They produced a great mortgage at a low tracker rate and were very easy to deal with, even after they have your business!!
Understanding
We found that this is a great company they look at what you give them and give you an honest and frank review of what they can do for you! Would definitely use them again!
Reasonably flexible, with easy application process
I was able to redeem by Barclays/Woolwich mortgage and while I had to pay a redemption penalty, I was able to reclaim this as I took out a new mortgage with them and complete within 6 months. When applying for the new mortgage, the dedicated advisor...
Read moreI was able to redeem by Barclays/Woolwich mortgage and while I had to pay a redemption penalty, I was able to reclaim this as I took out a new mortgage with them and complete within 6 months. When applying for the new mortgage, the dedicated advisor was responsive, efficient and helpful, and the redemption penalty on my previous mortgage was refunded as promised.
Competitive fixed rate mortage
Setting up this mortgage was fairly straight forward and efficient, a decision was reached quickly and the advice we received was good. The fixed rate was fairly competitive at the time the mortgage was taken out. Overall a good experience so far.
Good, but not great
They're competitive with other mortgage companies, but they're nothing special. Customer service is a bit dissatisfactory, but the monthly payments are low and with a low interest rate.
Customer service can be appalling at times.
Barclays are okay overall, they can sometimes be a bit of a nuisance by calling my home phone every evening! I had to call and literally tell them to stop. In store they are okay, takes a while to be seen and when you do finally see someone they kind...
Read moreBarclays are okay overall, they can sometimes be a bit of a nuisance by calling my home phone every evening! I had to call and literally tell them to stop. In store they are okay, takes a while to be seen and when you do finally see someone they kind of act like you're a bit stupid and are very patronising with their forced smiles and tone of voice. Other times they can be lovely and very helpful, just depends who you're talking to as everyone is different but there may need to be a new group of staff employed!
