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Review of the Bath Building Society, Mortgages:

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AIP for a recently widowed customer

I required an AIP from Bath following an unexpected change of decision from a separate lender. The reason for a 9 is because of the initial interaction with the live chat team, who I felt did not look to understand the nature of the scenario thoroughly before declining. However, upon speaking to the BDM Kerrin White my opinion has completely changed. Kerrin went above and beyond, making sure he understood the scenario fully, doing all of the behind the scenes groundwork to achieve the AIP required. Fantastic service from Kerrin, and a 10/10 for him specifically., Reviewed on: 8th May 2026

Reply from Bath Building Society Thank you for taking the time out and leaving some us some feedback. This is great to hear and will pass on your kind comments to Kerrin. This is usual Kerrin and will always find a way to assist where possible. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 11th May 2026

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