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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (406 reviews)

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4.87

Based on 406 reviews, last reviewed 26th Jun 2026

53% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Great friendly service. Great friendly service. Our mortgage adviser Tim Randall always got back to us promptly and kept us informed along the way. Reviewed on: 26th June 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (406)

Poor customer service, slow to respond

It was such a slow archaic system in getting approval and then getting responses. My mortgage brokers were frustrated, as were my legal representation. Having had many mortgages over the years, this has been by far the most laborious, which is even more suprising given the large admin and arragement fees that you charge Reviewed on: 31st January 2022

Reply from Bath Building Society Thank you for your feedback. It would be appreciated if you could contact me directly so that I can investigate your case in more detail and hopefully learn from it. My email address is [email protected]. Although of little consolation, we are investing heavily in system improvements and I am hoping these will start to deliver customer experience improvements in the next few months. Lastly, when it comes to our Mortgage Tariff I have reviewed this and our lending fees over the last few weeks. We will shortly be announcing a simplified and reduced Mortgage Tariff for existing customers and are also simplifying our fees for new customers. This will include us removing certain fees such as the 'admin' fee and completion fee from our core products. As already mentioned I would be more than happy to discuss this further but I will need you to contact me or provide me with your contact details to do so. Colin McDougall, Chief Commercial Officer. Response date: 2nd February 2022

Amazing Customer Service

From the hamper delivered to our new home, to speedy help with queries, this is the best customer service I have seen in a long time. Reviewed on: 26th January 2022

Reply from Bath Building Society Thank you for your kind review and feedback and I hope you enjoy your hamper! Colin McDougall, Chief Commercial Officer Response date: 27th January 2022

Good Chat

Quick initial response Helpfully answered my question quickly Reviewed on: 25th January 2022

Reply from Bath Building Society Thank you for your feedback. We are working hard to ensure that we can maintain our high customer satisfaction levels. Colin McDougall, Chief Commercial Officer. Response date: 27th January 2022

Buy to let

Quick, efficient service. Easy to use online Reviewed on: 25th January 2022

Reply from Bath Building Society Thank you for your feedback. Really pleased that you found it easy to use us online as this is something we are focusing on - whilst retaining the personal touch! Colin McDougall, Chief Commercial Officer. Response date: 27th January 2022

Chat

Easy way to communicate to answer my query and response was fast and efficient. Reviewed on: 21st January 2022

pretty swift

hoping to receive what has been said that will be sent today! Reviewed on: 19th January 2022

Buy for Uni mortgage

Prompt, professional response from Ian. Reviewed on: 18th January 2022

Reply from Bath Building Society Thank you for your feedback. Colin McDougall, Chief Commercial Officer. Response date: 19th January 2022

Tom is a Legend!

straighht talking and flexiblilty where appropriate, this lender is great and Tom is a good guy to deal with. Reviewed on: 14th January 2022

Reply from Bath Building Society Thank you for your great feedback which I have already shared with Tom and his manager. Very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 18th January 2022

Holiday Let

Tom was very helpful and informative regarding all of my questions Reviewed on: 7th January 2022

Reply from Bath Building Society Thank you for your great feedback. Colin McDougall, Chief Commercial Officer. Response date: 8th January 2022

Great service from Tom

Very helpful service. Tom offered to review the property as well before we do a DIP very good service. Reviewed on: 22nd December 2021

Reply from Bath Building Society Thanks for your great feedback. Very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 29th December 2021

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