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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.73 (374 reviews)

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4.79

Based on 374 reviews, last reviewed 11th Feb 2026

106% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

BDM really helpful and knowledgeable BDM really helpful and knowledgeable Reviewed on: 11th February 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (374)

Friedly accessible and a good deal!

Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We have savings still with BBS and now live far away but the folk on the phone are so helpful and real. The only thing we'd like to change is having a branch in Cornwall! Reviewed on: 6th June 2020

Reply from Bath Building Society Many thanks for your kind feedback. I would love to work at a branch in Cornwall, my favourite place! Holly, Customer Support Team Response date: 11th June 2020

Mortgage renewal

Great telephone and email service from BBS, all questions answered and helpful staff. Thanks Reviewed on: 5th June 2020

Shocking Support to the Armed Forces

Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be considered at all. I didn't even have the chance to submit any paperwork - it was an absolute NO from the outset. Shame on you! I would expect far better from a trusted local Building Society. I now have an excellent mortgage with the Coventry Building Society - who we have not banked with before. That must be wrong. Your staff in the Bath branch are superb - but your mortgage policy is outrageous and deeply unpatriotic. We were, and remain, deeply disappointed with the BBS. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback and loyalty to the Society over 20 years. I am sorry that we were unable to help you on this occasion. We regularly review our lending policy as well as our agreement with our credit reference agency, and whilst we don’t currently have the capability to check BFPO addresses to obtain the three year credit history which is part of our lending criteria, it is something that is under consideration. But this in isolation should not get in the way of us providing a personalised service, looking at and fully considering individual circumstances. We will also undertake some additional training with our sales teams, using your case as an example, and I will be stressing the importance of identifying exceptional circumstances when reviewing all applications. Steve Matthews, Head of Mortgages Response date: 5th June 2020

Understanding, empathetic, subtle, clear and professional

over the years all of the team have been swift, sufficient, personable and professional. Always very quick to respond and genuinely listen and resolve issues quickly. wouldn't change anything from my experience, special thanks to Fran. Reviewed on: 4th June 2020

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