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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (406 reviews)

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4.87

Based on 406 reviews, last reviewed 26th Jun 2026

53% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Great friendly service. Great friendly service. Our mortgage adviser Tim Randall always got back to us promptly and kept us informed along the way. Reviewed on: 26th June 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (406)

Wonderful, true customer service.

I have been a customer of the Society for more than 60 years. I have been a saver and a borrower from them. Their customer care and service is of the highest standard.......their cashiers shopping for infirm customers during the pandemic and delivering that essential goods to the clients door on their way home.. long may they continue to prosper and offer their unique caring service for many years to come. Excellent, from the Directors to the CEO right across the board to the newest trainee. Reviewed on: 8th March 2022

Outstanding Customer Service, Traditional Values & Integrity

I have been a borrower now for some 21 years. The Society have helped me in every step of my home ownership-Their values are traditional and they havethe utmost intregrity, you can rely on them, they are genuinely people who care about their clients. Cant recommend enough! Reviewed on: 8th March 2022

Computer says no

Will advise you a mortgage port is possible, however when it comes down to the move they will find any reason they can to decline your application (last minute), so they receive their early repayment charge + admin fee Reviewed on: 5th March 2022

Reply from Bath Building Society Thank you for your feedback which you have shared with us before. For clarity, we do not use computers or credit scoring to make lending decisions. We rely solely on a team of professional underwriters. As a Building Society we always want to find ways to lend but we do have a duty to protect our members from credit risk and this means that we simply cannot lend to everyone. We do not make such decisions to maximise fee income and have recently reviewed, reduced and simplified our fees. We believe them to be fair and transparent and that for both Savings and Mortgages they compare favourably with our competitors. Lastly, when it comes to the speed of our underwriting or making lending decisions this is something that we know we can improve and are trying to do so. Colin McDougall, Chief Commercial Officer. Response date: 7th March 2022

Like family

We used BIBS for 3 mortgages in Bath over the years and they were the only one who listened and went the extra mile. For our very first mortgage They looked at our figures in a more humane way rather than punching numbers in to a machine and ‘the computer says no’. They organised our first mortgage and we’re very competitive thanks BIBS. Highly recommend them Reviewed on: 26th February 2022

Award winning customer service

Bath made sure our mortgage process was as smooth as possible during the pandemic. We are forever grateful that they made it happen for us. Customer service was perfect from start to finish. Reviewed on: 25th February 2022

Tims excellent service

Tim was a massive help to me and my partner (and was a lovely gentleman). I look forward to further dealings with Bath Building Society in the future. Reviewed on: 22nd February 2022

Reply from Bath Building Society Thanks Jamie, we'll pass your kind words on to Tim! Jo, Bath Building Society. Response date: 23rd February 2022

Mortgage chat

Very helpful chat online with Tim regarding the process for a Buy for Uni mortgage Reviewed on: 22nd February 2022

Reply from Bath Building Society Glad you received the information you needed, we'' pass your comments on to Tim. Jo, Bath Building Society Response date: 23rd February 2022

Very slow and archaic processes

Bath has a very system of reviewing applications and revisions. Where other firms are contactable usually vis telephone, every enquiry had to be submitted and wait in queue to be processed. The entire process of remortgaging a property took several months when in the past it has taken me weeks Reviewed on: 11th February 2022

Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and take all feedback seriously. It would be appreciated if you could contact me directly so that I can investigate why the re-mortgage took several months to process. My email address is [email protected]. Ben Hutchings Head of Mortgage Sales Response date: 14th February 2022

quick response

prompt and quick responses which was great to see Reviewed on: 7th February 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 9th February 2022

Considerate call back

Got an instant call back with a. Very friendly adviser who walked me through a whole load of questions. Reviewed on: 2nd February 2022

Reply from Bath Building Society Thank you for your feedback, that's good to hear and we'll make sure to pass it on to the team, Ben Hutchings, Head of Mortgage Sales. Response date: 10th February 2022

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