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Bath Building Society: Savings reviews

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4.69
Based on 2,044 reviews, last reviewed 15th Jul 2025
75% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

I have been a customer with the Society for over 30... I have been a customer with the Society for over 30 years and during this time have got to know the staff in the branches very well. I go to the bran... Read more Reviewed on: 15th July 2025
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Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2044)

In branch service review

5
Great to be able to meet friendly staff not behind a glass screen! Also, great to open an account and still get a passbook. Reviewed on: 13th June 2025

Attentive and helpful!

5
I visited Moorland Road Branch to register a Power of Attorney, I was served by Rachel who was extremely attentive and helpful. Reviewed on: 11th June 2025
Reply from Bath Building Society Thank you for your feedback. I’m delighted to hear that Rachel at our Moorland Road branch provided such attentive and helpful service while assisting you with registering a Power of Attorney. It’s great to know she made the process smooth and reassuring for you. Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

Great Customer Service

5
I needed some help with an online account and was really pleased with the service given by Chris. Very patient with a calm manner that made the process of setting up an online login very easy. Reviewed on: 2nd June 2025
Peter F's avatar
Peter F
Reply from Bath Building Society Hi Peter, Thank you for your kind feedback. I’m really pleased I could assist you with setting up your online login. It’s great to know that the process felt easy and reassuring - your comments are truly appreciated. Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

I had a problem accessing my account on line custome...

5
I had a problem accessing my account on line customer service Chris was brilliant so very helpful and pointed me in the right direction Reviewed on: 1st June 2025
Sybil A's avatar
Sybil A
Reply from Bath Building Society Hi Sybil, Thank you for your lovely feedback. I’m really glad I could help you get back into your online account. It’s always my aim to make things as straightforward as possible, and I’m pleased to hear the guidance was helpful. Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

In branch service review

4
We had friendly and helpful service and the transaction was completed quickly and competently. Reviewed on: 30th May 2025
Reply from Bath Building Society Thank you for your kind feedback. I’m really pleased to hear that your transaction was handled quickly and competently and that our team provided friendly and helpful service throughout. It’s always our goal to make every visit a positive one! Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

In branch service review

5
I love BBS because of its local and convenient branch and its opening times and good rates. Reviewed on: 30th May 2025
Reply from Bath Building Society Thank you for your kind words. It’s great to hear that you value the convenience of our local branch, along with our opening hours and competitive rates. We’re proud to offer a service that fits well with your needs and lifestyle. Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

In branch service review

5
Wheater on the phone or in person, I find the staff very helpful. When I couldn't get into the bath branch. Rachel at the Oldfield park branch was very helpful in transferring some funds for me. Reviewed on: 28th May 2025
Reply from Bath Building Society Thank you for your kind feedback. I’m really pleased to hear that whether over the phone or in person, our team has been able to support you effectively. I’m especially glad Rachel at the Oldfield Park branch was able to step in and assist with your transfer when you couldn’t make it to the Bath branch. Your comments mean a lot to us! Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

In branch service review

5
Staff were professional and my account was opened in branch in a timely manner. Docs sent as promised. Reviewed on: 28th May 2025
Reply from Bath Building Society Thank you for your feedback. I’m glad to hear that your account was opened efficiently and that everything, including your documents, was handled as promised. It’s great to know our team delivered a professional and timely service. Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

In branch service review

5
Staff were friendly, helpful , knowledgeable and professional. Nice to have personal face to face help and advice without having to do transactions online. Reviewed on: 28th May 2025
Reply from Bath Building Society Thank you for your thoughtful feedback. I’m so pleased to hear that you found our staff friendly, knowledgeable, and professional. We understand how valuable face-to-face support can be, and it’s great to know that personal service made a positive difference for you. Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

In branch service review

5
Staff are extremely helpful and explain products clearly. Bath Building society provides a variety of useful accounts . Face to face is very important to the older generation, it would be very useful for us to place only into bonds more than once a year. Reviewed on: 28th May 2025
Reply from Bath Building Society Thank you for your kind comments. I’m really pleased to hear that our team provided clear and helpful service during your visit. We understand how important face-to-face support is, especially for our older members, and your suggestion about more flexible access to bond placements is very much appreciated. Feedback like yours helps us continue to improve! Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

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