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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

The branch at Wood Street was very welcoming, the st...

The branch at Wood Street was very welcoming, the staff were so friendly and very helpful. I handed in my completed Bond application form and Jane Cox phoned me later that day to confirm that my bond had been opened, this gave me peace of mind and ensured I was earning interest straight away. Reviewed on: 16th April 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you were able to open your Bond and you were satisfied with our service. Lauren - Customer Service Team Leader Response date: 17th April 2026

Great interest rates

ISA savings rates best in the market, being a member brings it’s benefits Reviewed on: 15th April 2026

Reply from Bath Building Society Dear Michael, Thank you for your feedback! Offering strong value alongside fair, member‑focused products is something we’re committed to, so it’s great to know this has made a positive difference for you. Chris Burns – Customer Service Officer Response date: 16th April 2026

Rachelle in your Wood Street branch is excellent.

Rachelle in your Wood Street branch is excellent. She is gold star! She sorted out our issues, remembers us as clients and has a great approach. Reviewed on: 15th April 2026

Reply from Bath Building Society Thank you for sharing such wonderful feedback. Your “gold star” comment truly says it all and will mean a great deal to her. I’ll be sure to pass on your kind words to Rachelle and the wider team. Thank you for taking the time to recognise her efforts. Chris Burns – Customer Service Officer Response date: 16th April 2026

Jane served me and was very friendly and the service...

Jane served me and was very friendly and the service was fast. Reviewed on: 15th April 2026

Reply from Bath Building Society Thank you for your feedback. Providing quick, welcoming support is exactly what we aim for, so it’s great to know this was your experience. I’ll be sure to pass your kind comments on to Jane! Chris Burns – Customer Service Officer Response date: 16th April 2026

As indicated, local to myself with good, competitive...

As indicated, local to myself with good, competitive rates plus Wood Street have really friendly staff and efficient and helpful staff. Reviewed on: 15th April 2026

Reply from Bath Building Society Thank you for your feedback. We’re pleased to hear that our local presence and competitive rates are important factors for you, and that your experience at our Wood Street branch has been so positive. Thank you for choosing us and for taking the time to share your experience. Chris Burns – Customer Service Officer Response date: 16th April 2026

I like Bath BS because of the pleasant staff who wil...

I like Bath BS because of the pleasant staff who will allow you plenty of time to discuss your products. Also you have a branch in Bath. Daisy was particularly accomodating. Reviewed on: 15th April 2026

Reply from Bath Building Society Thank you for taking the time to leave such kind feedback. It’s especially lovely to hear that Daisy was particularly accommodating during your visit, and I’ll be sure to pass on your compliments to her! Chris Burns – Customer Service Officer Response date: 16th April 2026

The staff were friendly, and very helpful.

The staff were friendly, and very helpful. Explaining products clearly and Rachel could not do enough for me. Excellent face to face service which is also important to me. Thank you Reviewed on: 15th April 2026

Reply from Bath Building Society Thank you for sharing your experience. We’re delighted to hear that you found our team friendly and helpful, and that Rachel provided such excellent face‑to‑face service. Your kind words will be passed on to Rachel and the team as a real boost to them! Chris Burns – Customer Service Officer Response date: 16th April 2026

ISA options for Transfers

But confusing with transfers from external accounts Reviewed on: 14th April 2026

Reply from Bath Building Society Dear Angela Suiu, Thank you for sharing your feedback. We’re sorry to hear that the ISA transfer process, from external accounts felt confusing. Your comments have been noted and will be shared with the relevant team to help us improve the guidance we provide. If you need any support or would like us to talk through your options in more detail, our team will be happy to help. You can reach out to us directly at [email protected]. or call us on 01225 423271 Chris Burns – Customer Service Officer Response date: 16th April 2026

Great experience with Bath Building Society!

I have been with the Bath Building Society for around 5 years now. I have held an 18-24 savings account, where I had great interest rates, and more recently have opened a Lifetime ISA - both of which I have had no problems with. The branch is local, clean and the staff are friendly, and I especially like the ease of being able to access my accounts through the app and via the Bath Online portal. Reviewed on: 8th April 2026

Reply from Bath Building Society Thank you very much for your feedback. I am pleased you are happy with your accounts. Please let us know if we can do anymore to support you. Lauren - Customer Service Team Leader Response date: 8th April 2026

Thank you Lauren!

Lauren was superbly helpful, particularly when sorting out some formatting issues with my electronic application Reviewed on: 8th April 2026

Reply from Bath Building Society Dear Steve, We’re really pleased to hear how helpful Lauren was, especially in resolving the formatting issues with your electronic application. She takes great care to make sure things are completed smoothly, so it’s lovely to know her support made a real difference for you! Chris Burns – Customer Service Officer Response date: 16th April 2026

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