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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2333 reviews)

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4.75

Based on 2,333 reviews, last reviewed 13th May 2026

62% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

All the ladies in Wood Street were first class and E... All the ladies in Wood Street were first class and Ella was very helpful in assisting me. Many thanks to you all! Reviewed on: 13th May 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2333)

Very competitive rates on savings, friendly staff,...

Very competitive rates on savings, friendly staff, queries dealt with promptly Reviewed on: 26th February 2026

Reply from Bath Building Society Thank you for taking the time to leave your feedback. It’s great to hear that you’re finding our savings rates competitive and that our team has been friendly and helpful! Chris Burns – Customer Service Officer Response date: 27th February 2026

Lovely ladies!

I recently went into the Branch in Moorland Road to register the death of a close family member. I was served by Daisy and Rachel and although I was feeling very anxious about it they made the whole process really straightforward and they put me at ease which really helped me feel better in a difficult situation, really lovely ladies, thank you! Reviewed on: 25th February 2026

Reply from Bath Building Society Thank you for taking the time to leave us a review. I’m sorry to hear about the loss of your family member, and I’m glad to hear that Daisy and Rachel were able to support you with compassion during such a difficult time. Handling these matters can feel overwhelming, so it’s wonderful to know they helped put you at ease and made the process as straightforward as possible. Take care, and thank you again for letting us know about your experience. Chris Burns – Customer Service Officer Response date: 27th February 2026

Trust account - clear and efficient

We had a unique experience of transferring a trust account to yourselves. Once we found the right person to talk to on the phone (Lauren) the experience became smooth and clear. Lauren was very efficient, a clear communicator and the account has been set up quickly so that we can transfer our funds. We even managed to do it without visiting the branch which was very helpful due to distances. Thank you for offering this service, and for being a voice at the end of the phone; that really helped to be able to talk to someone. Those who first answer the phone need to be able to know where to direct you when you have a specific query as sorting that part out took a couple of calls. Reviewed on: 25th February 2026

Reply from Bath Building Society Dear Eliza, Thank you so much for taking the time to share your experience with us. I’m really pleased to hear that once you were in touch with Lauren, everything became clear and straightforward. She’ll be delighted to know her support made the trust account transfer smooth for you, especially given the distance involved. I also appreciate your feedback regarding the initial calls. Making sure customers reach the right team quickly is important, and your comments will help us continue improving that part of the journey. Thank you again for your kind words and for choosing us to support you with your trust account. Chris Burns – Customer Service Officer Response date: 27th February 2026

I have a passbook with the account - which is import...

I have a passbook with the account - which is important to me. It means that I know the exact amount of money I have in my account. Reviewed on: 23rd February 2026

Reply from Bath Building Society Thank you for sharing your thoughts with us. I’m really glad to hear that having a passbook is important to you - it’s important to us as well, as we know many customers value the reassurance of seeing their exact balance clearly recorded in one place! Chris Burns – Customer Service Officer Response date: 27th February 2026

Satisfied customer

I have had a regular saver with Bath BS for many years. Especially for such a small building society, the experience has been fantastic - online services for comparably sized societies I have used before have been far more patchy and hard to use. Highly reccommended. Reviewed on: 22nd February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you are satisfied with our online services. Lauren - Customer Service Team Leader Response date: 23rd February 2026

Speaking to a person

I was having trouble with managing my account online so I phoned and everything was sorted quickly and efficiently. Reviewed on: 21st February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you were supported by our team to manage your account. Lauren - Customer Service Team Leader Response date: 23rd February 2026

Bath BS review

Nice to have real person to talk too at your Wood St branch. Reviewed on: 19th February 2026

Reply from Bath Building Society Thank you for your comments. I am pleased to hear you enjoy visiting our Wood Street Branch. Lauren - Customer Service Team Leader Response date: 20th February 2026

Excellent service and clear communication

I have set up two savings accounts with Bath Building Society & on both occasions the process has been very simple with clear communication. Reviewed on: 18th February 2026

Reply from Bath Building Society Thank you for your feedback. It is great to hear you have been able to open 2 accounts with ease! Lauren - Customer Service Team Leader Response date: 20th February 2026

Very supportive on-line team helping to get fixed ra...

Very supportive on-line team helping to get fixed rate ISA set up as a new customer. Reviewed on: 18th February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you opened your Fixed Rate ISA supported by our team. Lauren - Customer Service Team Leader Response date: 20th February 2026

Friendly

I like Bath Building Society as it is a convenient local business. Ella was very friendly when she served us. Reviewed on: 18th February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased Ella was able to support you, and I will be sure to share this feedback with her. Lauren - Customer Service Team Leader Response date: 20th February 2026

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