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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2068 reviews)

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4.69

Based on 2,068 reviews, last reviewed 29th Aug 2025

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

In branch service review Staff very helpful and generous with time and understanding. Reviewed on: 29th August 2025

Verified source

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2068)

In branch service review

Wheater on the phone or in person, I find the staff very helpful. When I couldn't get into the bath branch. Rachel at the Oldfield park branch was very helpful in transferring some funds for me. Reviewed on: 28th May 2025

Reply from Bath Building Society Thank you for your kind feedback. I’m really pleased to hear that whether over the phone or in person, our team has been able to support you effectively. I’m especially glad Rachel at the Oldfield Park branch was able to step in and assist with your transfer when you couldn’t make it to the Bath branch. Your comments mean a lot to us! Chris Burns – Customer Service Officer Response date: 17th June 2025

In branch service review

Staff were professional and my account was opened in branch in a timely manner. Docs sent as promised. Reviewed on: 28th May 2025

Reply from Bath Building Society Thank you for your feedback. I’m glad to hear that your account was opened efficiently and that everything, including your documents, was handled as promised. It’s great to know our team delivered a professional and timely service. Chris Burns – Customer Service Officer Response date: 17th June 2025

In branch service review

Staff were friendly, helpful , knowledgeable and professional. Nice to have personal face to face help and advice without having to do transactions online. Reviewed on: 28th May 2025

Reply from Bath Building Society Thank you for your thoughtful feedback. I’m so pleased to hear that you found our staff friendly, knowledgeable, and professional. We understand how valuable face-to-face support can be, and it’s great to know that personal service made a positive difference for you. Chris Burns – Customer Service Officer Response date: 17th June 2025

In branch service review

Staff are extremely helpful and explain products clearly. Bath Building society provides a variety of useful accounts . Face to face is very important to the older generation, it would be very useful for us to place only into bonds more than once a year. Reviewed on: 28th May 2025

Reply from Bath Building Society Thank you for your kind comments. I’m really pleased to hear that our team provided clear and helpful service during your visit. We understand how important face-to-face support is, especially for our older members, and your suggestion about more flexible access to bond placements is very much appreciated. Feedback like yours helps us continue to improve! Chris Burns – Customer Service Officer Response date: 17th June 2025

In branch service review

Local offices staffed by friendly, efficient staff, prompt service, quick movement of funds. Soft chairs and a bookshelf. Box for charity donations. Reviewed on: 28th May 2025

Reply from Bath Building Society Thank you for your lovely feedback. It’s great to hear that you’ve had such a positive experience with our local branch team. We’re proud to offer friendly, efficient service and a welcoming environment. Your comments truly reflect what we aim to provide in every visit! Chris Burns – Customer Service Officer Response date: 17th June 2025

In branch service review

Clarity, accessibility, friendly staff. Reviewed on: 28th May 2025

Reply from Bath Building Society Thank you for your kind words. It’s great to know that you found our service clear, accessible and friendly - these are exactly the qualities we strive to deliver in every interaction. Chris Burns – Customer Service Officer Response date: 17th June 2025

I like the association with a West Country Building...

I like the association with a West Country Building Society, in addition to which, at present, it feels as if Jane Cox, efficient and friendly, is my personal banker! Reviewed on: 27th May 2025

Reply from Bath Building Society Thank you for your lovely feedback. It’s wonderful to hear that you value our Building Society, and I’m especially glad Jane Cox has made such a positive impression. We’re proud to have team members who bring both efficiency and friendliness to every interaction. Chris Burns – Customer Service Officer Response date: 17th June 2025

Chris great person

Chris great person and always willing to help Reviewed on: 14th May 2025

Reply from Bath Building Society Hi Andy, Thank you so much for your kind words! I'm truly grateful for the opportunity to assist and always aim to provide the best support possible. Your feedback means a lot. Chris Burns – Customer Service Officer Response date: 17th June 2025

Using a Power of Attorney to open an account

I opened an account for my mother under a Power of Attorney. The staff in your Wood Street branch were excellent as this transaction was more complicated than usual. They were very welcoming and very helpful. Reviewed on: 14th May 2025

Reply from Bath Building Society Hi Tony, Thank you for sharing your experience. I'm really pleased to hear that the team at our Wood Street branch made the process smooth and welcoming, especially with a more complex transaction like setting up an account under a Power of Attorney. Your kind words mean a lot to us! Chris Burns – Customer Service Officer Response date: 17th June 2025

Lovely friendly staff!

I went into the Moorland Road Branch and the staff were so lovely and friendly, a very happy customer! Reviewed on: 9th May 2025

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Bath Building Society: Savings reviews

71% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2068)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

I like the association with a West Country Building...

Chris great person

Using a Power of Attorney to open an account

Lovely friendly staff!

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

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