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Jill S

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Review of the Bath Building Society, Savings:

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I have had savings accounts for many years with BBS.

I have had savings accounts for many years with BBS. I like the fact that it is smaller, local building society. Customer service is generally ok, though could be a little more personal. Sometimes I feel the welcome when you walk through the door could possibly be warmer. Reviewed on: 10th February 2026

Reply from Bath Building Society Dear Jill, Thank you for sharing your thoughts and for being a loyal saver with us over the years. I’m sorry to hear that your in‑branch experience hasn’t always felt as welcoming as it should. You’re absolutely right that a warm greeting makes a big difference and your feedback is extremely helpful. I’ll make sure your comments are passed on so we can continue improving the way we support our members. As a smaller society, those personal touches really matter to us. If there’s anything more you’d like to share or if I can help with anything at all, please feel free to get in touch with me directly at [email protected] Chris Burns – Customer Service Officer Response date: 12th February 2026

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