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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2136 reviews)

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4.71

Based on 2,136 reviews, last reviewed 2nd Jan 2026

18% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Moorland Road Branch I have used Moorland Road Branch for many years and always receive a personal friendly service from the staff. I have got to know Rachel and Gemma an... Read more Reviewed on: 2nd January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2136)

Went to temporary branch in Head Office as main Bath...

Went to temporary branch in Head Office as main Bath branch was shut. Was small but Jane was very welcoming. Reviewed on: 18th November 2025

Reply from Bath Building Society Thank you for taking the time to share your experience, We’re glad Jane made you feel welcome at our temporary Head Office branch. If you need anything else, please don’t hesitate to reach out! Chris Burns – Customer Service Officer Response date: 20th November 2025

Very friendly and an actual office with staff - refr...

Very friendly and an actual office with staff - refreshing!! Reviewed on: 13th November 2025

Reply from Bath Building Society Thank you for your feedback, We’re delighted you appreciate having a real office with friendly staff - it’s something we take pride in! Chris Burns – Customer Service Officer Response date: 20th November 2025

The fact that I could set up an ISA without having t...

The fact that I could set up an ISA without having to do it online is wonderful. Reviewed on: 13th November 2025

Reply from Bath Building Society Thank you for sharing your thoughts, We’re pleased to hear that being able to set up your ISA in person was helpful for you. We understand that not everyone prefers online processes, so offering that flexibility is important to us! Chris Burns – Customer Service Officer Response date: 20th November 2025

The Bond I took out had a very competitive rate.

The Bond I took out had a very competitive rate. The service at your “Temporary” branch in Queen’s Square was very good. Reviewed on: 12th November 2025

Reply from Bath Building Society Thank you for your feedback, We’re delighted to hear that you found the Bond rate competitive and that your experience at our temporary Queen’s Square branch was positive! If you need any further assistance, please don’t hesitate to get in touch. Chris Burns – Customer Service Officer Response date: 20th November 2025

I like the personal touch which I receive from Bath...

I like the personal touch which I receive from Bath Building Society. Staff are always helpful and friendly. Reviewed on: 11th November 2025

Reply from Bath Building Society Thank you for your lovely feedback, Our team works hard to ensure every interaction is helpful and friendly and it’s great to hear that reflected in your experience! Chris Burns – Customer Service Officer Response date: 20th November 2025

Very friendly and helpful.

Very friendly and helpful. Nice to have a local branch with real people. Reviewed on: 7th November 2025

Reply from Bath Building Society Thank you for your kind words, We’re pleased to hear that you found our team friendly and helpful. Having a local branch with real people is something we value too! Chris Burns – Customer Service Officer Response date: 20th November 2025

I like the face to face help and advice.

I like the face to face help and advice. Staff had the patience and time to sort out and explain any queries I had. Thank you. Reviewed on: 7th November 2025

Reply from Bath Building Society Thank you for sharing your feedback! We’re delighted to hear that our team was able to provide the face-to-face support and clear explanations you needed. Your appreciation means a lot to us. Chris Burns – Customer Service Officer Response date: 20th November 2025

Good Rates for Bonds - opened the one year one.

Good Rates for Bonds - opened the one year one. Reviewed on: 4th November 2025

Reply from Bath Building Society Thank you for letting us know! We’re delighted you found our bond rates competitive. If you have any questions about managing your bond, please feel free to reach out. Chris Burns – Customer Service Officer Response date: 5th November 2025

Great experience as a new customer

I am a new customer. I was served by Rachelle and I was impressed by her friendliness and efficiency. Reviewed on: 1st November 2025

Reply from Bath Building Society Thank you for sharing your experience! We’re thrilled to hear that Rachelle made such a positive impression with her friendliness and efficiency. We’ll be sure to pass along your kind words. Chris Burns – Customer Service Officer Response date: 5th November 2025

Great service

Almost everything is great. Please advise when I can increase the amount I can save in our regular savings account. Reviewed on: 1st November 2025

Reply from Bath Building Society Thank you for your feedback! We’re glad to hear you’re enjoying the service. Whenever we update our product’s Terms of Service, we’ll make sure to notify you promptly. Chris Burns – Customer Service Officer Response date: 5th November 2025

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