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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2371 reviews)

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4.73

Based on 2,371 reviews, last reviewed 26th Aug 2026

23% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Mars O help setting me up online Mars O was so patient helping me navigate through my issues & getting me set up on the browser. With his advice I am now fully set up on the app which... Read more Reviewed on: 26th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2371)

Thank you to lovely Lauren and Amy.

Thank you to lovely Lauren and Amy. When I first phoned I spoke to a real live human!! What a wonderful novelty. Compassionate and great assistance. Reviewed on: 15th July 2026

Reply from Bath Building Society Hi David, Thank you for taking the time to share your feedback. We're delighted to hear that Lauren and Amy provided such compassionate and helpful assistance during your call. Your kind comments will be shared with both Lauren and Amy, who I'm sure will be pleased to know they made a difference. Chris Burns - Customer Service Officer Response date: 27th July 2026

This was my first visit to wood Street branch and th...

This was my first visit to wood Street branch and the service that I experienced from Ella was excellent - welcoming and helpful. (I live in Ilminster and previously used the local agency which was also excellent). Reviewed on: 10th July 2026

Reply from Bath Building Society Thank you for your kind comments. I am glad to hear that Ella's service stood out to you. I will be sure to pass the feedback on to her. Lauren - Customer Service Team Leader Response date: 13th July 2026

Setting up a trust account had been really difficult...

Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Reply from Bath Building Society Thank you for sharing your experience! We’re really glad to hear that what was once a difficult process became smooth and straightforward after finding us. If you ever need any further support, we’re always here to help. Chris Burns – Customer Service Officer Response date: 29th June 2026

A very positive first impression.

A very positive first impression. Jane was very friendly and helpful. Reviewed on: 22nd June 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you had a positive first impression in our branch. I will be sure to pass your comments to Jane; she will be happy to hear this. Lauren - Customer Service Team Leader Response date: 23rd June 2026

I do like to have a passbooks, which many of societi...

I do like to have a passbooks, which many of societies have discontinued them. Reviewed on: 22nd June 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with your Passbook. Lauren - Customer Service Team Leader Response date: 23rd June 2026

A welcome helping hand

I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026

Reply from Bath Building Society Dear Pip, Thank you for your kind feedback. We’re really pleased to hear that our team was able to support you through the account transfer process. Your comments will be shared with the team, as positive feedback like yours truly means a lot! Chris Burns – Customer Service Officer Response date: 18th June 2026

Excellent Customer service

Lauren has been very helpful in setting up our account. A complicated account setup was dealt with efficiently and accurately. Reviewed on: 11th June 2026

Reply from Bath Building Society Dear Phil, Thank you for taking the time to share your experience. We’re delighted to hear that Lauren was able to support you so effectively with your account setup. We’ll be sure to pass on your kind words to Lauren -they’ll mean a lot! Chris Burns – Customer Service Officer Response date: 18th June 2026

Good information informative

Good information given and excellent service Reviewed on: 11th June 2026

Reply from Bath Building Society Thank you for your feedback. I am glad to hear you are happy with our service. Lauren - Customer Service Team Leader Response date: 12th June 2026

Great service

Dealt with my request promptly and politely Reviewed on: 11th June 2026

Reply from Bath Building Society Dear Tracey, Thank you for your feedback. We’re glad to hear your request was handled promptly and with courtesy! Chris Burns – Customer Service Officer Response date: 18th June 2026

Very good.

Very good. Excellent customer support service all round. Reviewed on: 10th June 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with our service. Lauren - Customer Service Team Leader Response date: 10th June 2026

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