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Review of the Bath Building Society, Savings:

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No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never get hold of an agent which was never the case on the past when I tried to make a payment. I am not local so can not go into a branch. Why have things changed so much over the last few years? Reviewed on: 3rd August 2026

Reply from Bath Building Society Thank you for your feedback. I am sorry to hear you could not reach us when you needed to make a payment. I understand how frustrating that can be. We always do our best to answer all calls, Webchats and emails as soon as possible, in order to support our members. I apologise that our service did not meet your expectations on this occasion. I would like to support you please reach out to us via email at [email protected] or call us on 01225 423271 and I will be happy to help moving forward. Lauren – Customer Service Team Leader Response date: 4th August 2026

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