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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2371 reviews)

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4.73

Based on 2,371 reviews, last reviewed 26th Aug 2026

23% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Mars O help setting me up online Mars O was so patient helping me navigate through my issues & getting me set up on the browser. With his advice I am now fully set up on the app which... Read more Reviewed on: 26th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2371)

Mars O help setting me up online

Mars O was so patient helping me navigate through my issues & getting me set up on the browser. With his advice I am now fully set up on the app which is great. Can’t fault him & a credit to BBS Reviewed on: 26th August 2026

Swift action and prefect resolution.

Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear we were able to support you in finding a resolution. Lauren - Customer Support Team Leader Response date: 21st August 2026

Great communication and assistance

Lauren has been my advisor and has helped me through the process of setting up Trusts. Lauren has kept me up to date at all times and was very clear and helpful. Reviewed on: 18th August 2026

Reply from Bath Building Society Hi Will, Thank you for taking the time to share your experience. We're delighted to hear that Lauren provided excellent support throughout the trust setup process. I'll be sure to pass on your positive comments! Chris Burns Customer Service Officer Response date: 20th August 2026

trust saving application

great service, understanding staff and excellent communication skills Reviewed on: 15th August 2026

Reply from Bath Building Society Hi Richard, Thank you for your feedback. We're delighted to hear that you received great service and found our team to be understanding and communicative! Chris Burns Customer Service Officer Response date: 20th August 2026

I was served by Daisy in branch who was brilliant an...

I was served by Daisy in branch who was brilliant and very helpful. I also like the fact that this is a local building society that still uses passbooks. Reviewed on: 11th August 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear that Daisy was able to support you in branch. I will pass this feedback on to her; I'm sure she will be very happy to read it. Lauren - Customer Service Team Leader Response date: 12th August 2026

Professional and caring service.

Professional and caring service. Many thanks. Reviewed on: 10th August 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear that you are happy with the service we provide. We always aim to provide a personal and helpful service; so it is wonderful to hear you have received this. Lauren - Customer Service Team Leader Response date: 11th August 2026

Living in Scotland means that I rely on the phone to...

Living in Scotland means that I rely on the phone to contact bath Building Society and usually speak to Jane, who has helped me with many transactions over the years. To be honest all the people I have spoken at the Society have always been very courteous and obliging. Thank you. Reviewed on: 7th August 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear that Jane and our team have been able to support you. I will pass the feedback to the team, who I'm sure will be happy to receive it. Lauren - Customer Service Team Leader Response date: 7th August 2026

Very efficient and polite.

Very efficient and polite. Talked me through the technical issue I had and helped get it resolved. Reviewed on: 5th August 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased we were able to support you to resolve the technical issue you were facing. Lauren - Customer Service Team Leader Response date: 6th August 2026

We live in Warminster but still travel to Bath perio...

We live in Warminster but still travel to Bath periodically as we want to keep our accounts with Bath Building Society. We had a few complicated things to deal with this time but Jane was very patient and explained everything we needed to do I have phoned Jane to thank her personally. Reviewed on: 5th August 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear that Jane was able to support you with your account. I will pass the feedback on to Jane, she will be very happy to receive it. Lauren - Customer Service Team Leader Response date: 5th August 2026

We no longer live in Bath, but still keep our variou...

We no longer live in Bath, but still keep our various accounts with you as you always provide excellent service. Served by Ella on our recent visit and she couldn’t have done more! Reviewed on: 5th August 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you are happy with the service you have received from us. I will pass your feedback on to Ella, I am sure she will be happy to receive it. Lauren - Customer Service Team Leader Response date: 5th August 2026

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