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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2350 reviews)

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4.74

Based on 2,350 reviews, last reviewed 10th Jul 2026

78% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

This was my first visit to wood Street branch and th... This was my first visit to wood Street branch and the service that I experienced from Ella was excellent - welcoming and helpful. (I live in Ilminster... Read more Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2350)

This was my first visit to wood Street branch and th...

This was my first visit to wood Street branch and the service that I experienced from Ella was excellent - welcoming and helpful. (I live in Ilminster and previously used the local agency which was also excellent). Reviewed on: 10th July 2026

Setting up a trust account had been really difficult...

Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Reply from Bath Building Society Thank you for sharing your experience! We’re really glad to hear that what was once a difficult process became smooth and straightforward after finding us. If you ever need any further support, we’re always here to help. Chris Burns – Customer Service Officer Response date: 29th June 2026

A very positive first impression.

A very positive first impression. Jane was very friendly and helpful. Reviewed on: 22nd June 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you had a positive first impression in our branch. I will be sure to pass your comments to Jane; she will be happy to hear this. Lauren - Customer Service Team Leader Response date: 23rd June 2026

I do like to have a passbooks, which many of societi...

I do like to have a passbooks, which many of societies have discontinued them. Reviewed on: 22nd June 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with your Passbook. Lauren - Customer Service Team Leader Response date: 23rd June 2026

A welcome helping hand

I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026

Reply from Bath Building Society Dear Pip, Thank you for your kind feedback. We’re really pleased to hear that our team was able to support you through the account transfer process. Your comments will be shared with the team, as positive feedback like yours truly means a lot! Chris Burns – Customer Service Officer Response date: 18th June 2026

Excellent Customer service

Lauren has been very helpful in setting up our account. A complicated account setup was dealt with efficiently and accurately. Reviewed on: 11th June 2026

Reply from Bath Building Society Dear Phil, Thank you for taking the time to share your experience. We’re delighted to hear that Lauren was able to support you so effectively with your account setup. We’ll be sure to pass on your kind words to Lauren -they’ll mean a lot! Chris Burns – Customer Service Officer Response date: 18th June 2026

Good information informative

Good information given and excellent service Reviewed on: 11th June 2026

Reply from Bath Building Society Thank you for your feedback. I am glad to hear you are happy with our service. Lauren - Customer Service Team Leader Response date: 12th June 2026

Great service

Dealt with my request promptly and politely Reviewed on: 11th June 2026

Reply from Bath Building Society Dear Tracey, Thank you for your feedback. We’re glad to hear your request was handled promptly and with courtesy! Chris Burns – Customer Service Officer Response date: 18th June 2026

Very good.

Very good. Excellent customer support service all round. Reviewed on: 10th June 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with our service. Lauren - Customer Service Team Leader Response date: 10th June 2026

I like being able to visit a local branch where staf...

I like being able to visit a local branch where staff are friendly. Rachelle was extremely helpful - thank you! I also like the passbooks system! - all in one place and very clear. Reviewed on: 2nd June 2026

Reply from Bath Building Society Thank you for your feedback. I am glad you enjoy visiting our branches, are happy with Rachelle's service. Lauren - Customer Service Team Leader Response date: 5th June 2026

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