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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2044 reviews)

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4.69

Based on 2,044 reviews, last reviewed 15th Jul 2025

75% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

I have been a customer with the Society for over 30... I have been a customer with the Society for over 30 years and during this time have got to know the staff in the branches very well. I go to the bran... Read more Reviewed on: 15th July 2025

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Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2044)

I have been a customer with the Society for over 30...

I have been a customer with the Society for over 30 years and during this time have got to know the staff in the branches very well. I go to the branch in Moorland Road as find it easier to park and it’s always a pleasure to see Rachel who is always helpful and patient which means a lot. Reviewed on: 15th July 2025

Great support from Charlotte - was extremely helpful...

Great support from Charlotte - was extremely helpful, and appreciated her patience and her time. Reviewed on: 10th July 2025

Helpful and efficient Customer Assistant

I contacted BBS by e mail and was assisted very promptly by Charlotte Townsend . She was extremely helpful in sending the requested statement and tax advice regarding the Trust Account I hold, and has given me the contact number to speak to her regarding setting up on line access which I had been unable to do as it is not a personal account. Full marks, Charlotte. ! Reviewed on: 8th July 2025

I came inti Wood Street today and was served by Ella.

I came inti Wood Street today and was served by Ella. She was extremely helpful. Reviewed on: 4th July 2025

Oldfield Park

Been a customer for over 60 years, they are the best ! Reviewed on: 3rd July 2025

Charlotte on the chat helped and was very good, poli...

Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the person who could which was Chris on the phone. Chris was also excellent and ran me through all the steps needed as there had been a system glitch. I am now all set up an Chris then also sorted the transaction I was looking to do. Exellent job from both. Credit to the team. Reviewed on: 26th June 2025

Katie on online chat v helpful.

Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

In branch service review

The staff in this branch are all lovely. The girl in the centre of the picture was so king and helpful and put me at ease. Thank you. Reviewed on: 17th June 2025

Rokas was very helpful and resolved my issues prompt...

Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple of years ago I found out this hadn't been applied to the account, so although Rokas did everything he could overall it could do with some improvement. Reviewed on: 16th June 2025

Reply from Bath Building Society Hi Helen, Thank you for taking the time to share your experience. I’m really glad to hear that Rokas was able to assist you promptly and effectively. That said, I’m sorry to learn about the earlier issue with the signatory form not being applied - your feedback is important and highlights where we can do better. We’ll certainly take this on board to help improve our service going forward. Chris Burns – Customer Service Officer Response date: 17th June 2025

Helpful with accounts Charlotte’s customer service

I am very grateful for Charlottes help, she was patient explaining your Trust accounts and answered all my questions clearly and even sent me follow up information via email to ensure I have everything I need for the Trust opening process Reviewed on: 16th June 2025

Reply from Bath Building Society Hi Julia, Thank you for your kind words. I’m so pleased to hear that Charlotte was able to guide you through the Trust account process with such clarity and care. Her patience and follow-up support really reflect the service we aim to provide and I’m glad she made the experience a smooth one for you. Chris Burns – Customer Service Officer Response date: 17th June 2025

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