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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1998 reviews)

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4.67

Based on 1,998 reviews, last reviewed 10th Apr 2025

67% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Very efficient and helpful. Very efficient and helpful. I got the answer I needed and was able to proceed with my application. Reviewed on: 10th April 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (1998)

Very helpful staff and great interest rates

Very helpful staff and great interest rates Reviewed on: 11th March 2025

Reply from Bath Building Society Thank you for your feedback! We're delighted to hear that you find our staff very helpful and our interest rates great. Your satisfaction is very important to us, and we're pleased to know that our services meet your expectations. Chris Burns - Customer Service Officer Response date: 14th March 2025

Welcoming staff and email information is easy to und...

Welcoming staff and email information is easy to understand Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your message! We're pleased to hear that you find our staff welcoming and our email correspondence easy to understand. Ensuring clear communication and a friendly atmosphere is very important to us. Your positive comments are greatly appreciated, and we look forward to continuing to provide you with excellent service. Chris Burns - Customer Service Officer Response date: 14th March 2025

Honest review.

Always a friendly atmosphere, good service and interest rates. Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your honest review! We're glad to hear that you consistently experience a friendly atmosphere, good service, and favourable interest rates with us! Your feedback is very important and helps us maintain the high standards we strive for. Chris Burns - Customer Service Officer Response date: 14th March 2025

Bath Building Society,

Found it easy to open account online and easy to manage. As a Bathonian I feel proud to invest in a local Building society Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your feedback! We're delighted to hear that you found it easy to open and manage your account online. It's wonderful to know that you feel proud to invest in your local building society. Your support means a lot to us, and we're committed to providing you with excellent service!! Chris Burns - Customer Service Officer Response date: 14th March 2025

Bath Building Society

OK online. Closed the nearest agency which was in the Cotswolds. Reviewed on: 10th March 2025

Reply from Bath Building Society HI John, Thank you for your feedback. We're glad to hear that you find our online services satisfactory. We understand that the closure of one our branches may have been inconvenient, and we appreciate your understanding. Please let us know if there is anything more we can do to help you. Your feedback is very important to us! Chris Burns - Customer Service Officer Response date: 10th March 2025

Good Interest Rates

There are good and various accounts to suit everyone. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Phil, Thank you for your kind words! We're glad to hear that you find our interest rates to be competitive and that our accounts offer a lot of variety. We strive to offer options that meet the diverse needs of our customers! Chris Burns - Customer Service Officer Response date: 10th March 2025

Very helpful, great interest rate especially for the...

Very helpful, great interest rate especially for the 16-25 regular saver; had one problem when they rebuilt the online banking platform where I couldn't log on to the new website, but everyone with whom I interacted was friendly and sought to help as best as possible. While the new platform was buggy for a while, I could still use in branch services to access my money, and, after a while, my issues were sorted out. If I have one complaint, it is that their chatbot on their website is rubbish, and you need to jump through a few hoops to interact with a real person, and it keeps answering questions which you didn't ask. Overall excellent, though, and have recommended to one of my colleagues! Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your detailed feedback! We're pleased to hear that you find our interest rates, especially for the 16-25 regular saver, to be great and that our team has been friendly and helpful. I do apologise for the initial issues you experienced with the our website and appreciate your patience. I am also sorry to hear about your experience with our chatbot service too. We will continue to improve this service and your feedback really helps us to achieve this! Chris Burns - Customer Service Officer Response date: 10th March 2025

Excellent local Building Society

This Building Society is local and maintains branch for face-to-face contact with customers, as we as online. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Nick, Thank you for your message! We're glad to hear that you appreciate our local presence and the ability to have face-to-face contact with our staff, as well as our online services. We strive to offer the best of both worlds to meet your needs. Chris Burns - Customer Service Officer Response date: 10th March 2025

Bath Building Society are constantly fantastic.

Bath Building Society are constantly fantastic in both the products offered and customer service provided. I highly recommend! Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Rachel, Thank you for your amazing feedback! We're happy to hear that you find both our products and customer service consistently fantastic. Your recommendation means a lot to us, and we're committed to maintaining the high standards you've come to expect. Chris Burns - Customer Service Officer Response date: 10th March 2025

Missing the City, still with the Building Society.

I invested savings with Bath Building Society while I lived in that lovely city. Staff in the branch and in HQ always combined efficiency with friendliness. Now that I am no longer able to live in Bath I still receive first class service on line, by post or telephone. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Alan, Thank you for your kind words! Its great to hear that you've had such a positive experience with Bath Building Society, both in-person and remotely. It's wonderful to know that our staff's efficiency and friendliness have made a lasting impression on you. We're committed to providing first-class service, no matter where you are. Chris Burns - Customer Service Officer Response date: 10th March 2025

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