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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2338 reviews)

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4.74

Based on 2,338 reviews, last reviewed 22nd May 2026

72% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I came into register my husbands death. I came into register my husbands death. He only passed 3 weeks ago and I really didn’t know how I was going to cope with all the paperwork I would be... Read more Reviewed on: 22nd May 2026

Verified source

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2338)

Served by Daisy - Excellent service!

Served by Daisy - Excellent service!! Reviewed on: 2nd April 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you were happy with the service you received from Daisy. Lauren - Customer Service Team Leader Response date: 7th April 2026

I like the fact it is local, and still have account...

I like the fact it is local, and still have account books as not all older people are internet savvy. Also the staff are very helpful and friendly. Daisy served me today - well done! Reviewed on: 2nd April 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with our Pass Books and the service you received from Daisy. Lauren - Customer Service Team Leader Response date: 7th April 2026

Visited in order to open an account.

Visited in order to open an account. Helpful staff - some more helpful than others. No problems Reviewed on: 2nd April 2026

Reply from Bath Building Society Thank you for leaving your feedback. We’re pleased to hear that you were able to open your account without any issues and that our team was helpful during your visit. We do appreciate your honest comment and will continue to focus on delivering a consistently high level of service from all colleagues. Thank you for choosing us, and we hope to support you further in the future. Chris Burns – Customer Service Officer Response date: 16th April 2026

I am transferring an ISA - the process has been simp...

I am transferring an ISA - the process has been simple so far and instructions are easy to follow Reviewed on: 1st April 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you have transferred your ISA with ease. Lauren - Customer Service Team Leader Response date: 7th April 2026

New account

New account opened, still navigating Reviewed on: 1st April 2026

Reply from Bath Building Society Thank you for your comments. I am pleased you decided to open your account with the Society. Please let us know if we can provide any support in the future. Lauren - Customer Service Team Leader Response date: 7th April 2026

Not enough time allowed to receive and enter passcodes

Not enough time allowed to receive and enter passcodes Reviewed on: 1st April 2026

MRCbathisa

Very good apart from having trouble opening the welcome letter, but managed in the end Reviewed on: 31st March 2026

Reply from Bath Building Society Thank you for your feedback. I am glad you were able to access your welcome letter in the end. Please let us know if you need any further support. Lauren - Customer Service Team Leader Response date: 7th April 2026

Excellent personal service!

Excellent personal service from our local branch a walking distance away! Reviewed on: 30th March 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you are happy with our service. Lauren - Customer Service Team Leader Response date: 7th April 2026

Lauren in customer service has helped us all the way...

Lauren in customer service has helped us all the way through the process of opening a trust account and her communication via a number of phone calls and emails has been superb. Call backs and responses have been very quick. Lauren's support has been outstanding, but I would also like to thank Katie, who was in the branch I first visited with whatever documents I had and started the process and pointed me in the right direction. I also called today and Lauren wasn't available, so Joe helped me with a query and was diligent in checking that he gave the right information. All BBS employees that I have spoken to or emailed have been excellent. Thank you very much. Reviewed on: 25th March 2026

Reply from Bath Building Society Dear Peter J Thank you for taking the time to share a thoughtful and positive review. We’re delighted to hear that Lauren provided outstanding support throughout the trust account opening process, keeping you informed with prompt call backs and clear communication. It’s also great to know that Katie was able to assist you during your first branch visit and that Joe was diligent and thorough when helping with your query in Lauren’s absence. Your feedback really highlights the teamwork and commitment of our colleagues, and I’ll be sure to pass on your kind words to Lauren, Katie, Joe, and the wider team. Chris Burns – Customer Service Officer Response date: 16th April 2026

Moorland Road Branch

I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of Interest. Reviewed on: 12th March 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that you enjoy visiting our branch. Lauren - Customer Service Team Leader Response date: 19th March 2026

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