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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2371 reviews)

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4.73

Based on 2,371 reviews, last reviewed 26th Aug 2026

23% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Mars O help setting me up online Mars O was so patient helping me navigate through my issues & getting me set up on the browser. With his advice I am now fully set up on the app which... Read more Reviewed on: 26th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2371)

I like being able to visit a local branch where staf...

I like being able to visit a local branch where staff are friendly. Rachelle was extremely helpful - thank you! I also like the passbooks system! - all in one place and very clear. Reviewed on: 2nd June 2026

Reply from Bath Building Society Thank you for your feedback. I am glad you enjoy visiting our branches, are happy with Rachelle's service. Lauren - Customer Service Team Leader Response date: 5th June 2026

It’s local, investing in the city.

It’s local, investing in the city. Jane was very helpful (not a bot on a screen). Good products, mutual etc. Reviewed on: 29th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you were happy with Jane's service. Lauren - Customer Service Team Leader Response date: 5th June 2026

Jane was very helpful on the telephone and also when...

Jane was very helpful on the telephone and also when I visited the Bath office branch. Reviewed on: 27th May 2026

Reply from Bath Building Society Thank you for your feedback. I am glad you were pleased with Jane's service. Lauren - Customer Service Team Leader Response date: 28th May 2026

I came into register my husbands death.

I came into register my husbands death. He only passed 3 weeks ago and I really didn’t know how I was going to cope with all the paperwork I would be expected to complete. Jane took me into a private room and over a cup of tea she reassured me and helped me complete the forms required. I would like to say that all dealings I have had with Bath Building Society have been excellent and nothing is too much trouble - even when I popped into the temporary branch at Head Office whilst Wood Street was having a make over. Thank you so much again. Reviewed on: 22nd May 2026

Reply from Bath Building Society Thank you for your feedback. I am very sorry to hear of the passing of your husband; please accept my sincere condolences. I am pleased Jane was able to support you when you visited our branch. Lauren - Customer Service Team Leader Response date: 22nd May 2026

Excellent service!

We visited the Branch in Moorland Road today and we were served by Rachel, who helped us with the figures needed for our tax return. We always receive excellent personal service and like that we are able to come into a local branch and see a friendly face. Reviewed on: 20th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased Rachel was able to help you. Lauren- Customer Service Team Leader Response date: 22nd May 2026

I like the fact it is local and provides passbooks.

I like the fact that it is local and also provides passbooks, unlike some Building Societies. Reviewed on: 19th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with our passbooks. Lauren - Customer Service Team Leader Response date: 20th May 2026

Personal service and helpful staff.

I was served by Rachelle in Oldfield to open a Fixed Rate ISA. Personal service and helpful staff. Reviewed on: 18th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you were happy with Rachelle's help with opening your account. Lauren - Customer Service Team Leader Response date: 20th May 2026

Issue with Bath B S.

I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath stating I had only a limited time to fund my account, I telephoned Bath to cancel my application. Little did I know that Bath had gone ahead without my consent and knowledge. This caused me a 4 hour telephone call to different bank and building societies trying to track my matured missing ISA Reviewed on: 16th May 2026

Reply from Bath Building Society Thank you for sharing your experience and I’m sorry to hear about the frustration your ISA tfr caused you. We always aim to make our processes clear and would only progress with a transfer once we’ve received a completed and signed instruction providing authority to proceed. That said, I appreciate how the timings between processing and your telephone call may have overlapped, especially with it being near the end of the financial year. I’d really welcome the opportunity to investigate this further and see how we can help resolve this for you. Please feel free to contact me on [email protected] or ring any of our branches/head office and they will be able to put you in touch. Kind regards, Sam Dorrington Branches Manager Response date: 18th May 2026

All the ladies in Wood Street were first class and E...

All the ladies in Wood Street were first class and Ella was very helpful in assisting me. Many thanks to you all! Reviewed on: 13th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with our Branch and the service you have received. Lauren - Customer Service Team Leader Response date: 20th May 2026

Very informative and helpful staff.

Very informative and helpful staff. I was served by Daisy who was really polite and friendly. Very pleasant experience. Reviewed on: 11th May 2026

Reply from Bath Building Society Thank you for your feedback. I am glad you were pleased with Daisy's service. Lauren - Customer Service Team Leader Response date: 20th May 2026

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