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Metro Bank: Fixed Term Savings reviews

Name: Fixed Term Savings
Rating: 4.76 (223 reviews)

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4.62

Based on 223 reviews, last reviewed 24th Sep 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Fantastic service online and in person. Fantastic service online and in person. Offered me a brilliant 5.91% rate. Easy to sort at maturity. No hassle. Great online website Reviewed on: 5th December 2024

Latest lowest rating:

1

No empathy or flexibility whatsoever In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was lat... Read more Reviewed on: 24th September 2025

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Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Metro Bank Fixed Term Savings reviews (223)

No empathy or flexibility whatsoever

In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was later told that I had to pay a much higher stamp-duty, I asked Metro to close the account and get access to my money. Because the cool-off period had elapsed and my situation was not “hardship” I could not get access to the funds until the expiration date. I escalated the issue because of an unforeseen situation that impacted my whole family, willing to forego due interest. Some weeks later…hold your breath…. a fat “No”, just as before. The same explanation. This is a bank trying to square a circle. ON the one hand it wants to be a “relationship Bank”, noting that under Principle 12 of the FCA it needs to ensure that “consumers can be confident they a re dealing with firms where the fair treatment of customers is central to the corporate culture”, while on the other hand it proved to me that my custom is not important and that my concerns are dealt with a checklist and a “computer says no” attitude. No empathy or flexibility whatsoever. I am disappointed, will move my money out asap and tell everyone I know how poor you are. Metro Bank is to be avoided. Reviewed on: 24th September 2025

Fantastic service online and in person.

Fantastic service online and in person. Offered me a brilliant 5.91% rate. Easy to sort at maturity. No hassle. Great online website Reviewed on: 5th December 2024

Great all round experience

Just everything about the opening up of the account, the communication, the service and Interest rate has been first rate Reviewed on: 24th May 2024

Best Fixed Product Interest Rate

Easy to Join Bank. Easy to open Account. Great Rate. Good App Reviewed on: 16th February 2024

Racist bank

Dear All, For sometimes I was checking saving rates on google and finally decided to open an online Metro saving account. After wasting over half an hour and trying to open an account, Metro website was keep informing me something has gone wrong and I need to retake another photo of my ID card. After number of unsuccessful attempts, I contacted Metro customer services and explained the issue, then I was told to attend in person with ID card at any Metro branch to deal with the issue. When I attended Wimbledon Metro branch the lady assistant told me the reason for not being able to open an online account was because I born in Iran and they need to send a copy of my passport and ID card to different office to check my record prior opening an account. I was shocked as soon as I heard that and responded to her that this is a direct an open racism, this has no place in the UK and Europe and I will complain about this. Just to inform you all, that, I have been living in London since 1986, completed A levels/universities and opened number of bank accounts and never been subjected to such a racism. This bank better either change its regulation or take its nonsense back where it came from. Reviewed on: 29th December 2023

simple to use.

Was easey to open my account and very simple to use. Would be helpful if cheques could be paid in on line as some banks such as Lloyds allow Reviewed on: 10th April 2023

Well done

Always there to support you and a good product will always choose them Reviewed on: 9th April 2023

Excellent Service

The interest rates were good and I had no problems with the service. Reviewed on: 6th April 2023

Great

Very easy to set up and administer. Good interest rates. Reviewed on: 6th April 2023

Great interest rate

I walk in to the bank in Ilford great service vary respectful that’s how the bank should be I would recommend to everyone I have great experience great service 5 stars Reviewed on: 5th April 2023

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